ComplaintsforHaggen

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 4 I entered pac n save n save superH323434**333134333435H to get some groceries as I exit the store I was stopped by two security officers accusing me of not paying for my groceries they went threw all four of my bags push me around I showed my receipt the manager told me to write out a statement and she will forward to security company I want a incident report the company refuse to give me one there name is Guard world # is ************ pac n save # is 450-1200 Ms *** is the manager ....also the shorter officer the one that was very aggressive towards me tried pay for my items s few days when I came in to by some more groceries I decline and he said your going to hold a grudge against me I didn&#**;t answer I payed for my items and left the store this was on December ,6th I left messages with that security and manager of pac n save no answer I just want a incident report thanks

  Business response

  09/08/2022

  **************:
  
  Please accept our apology for how you were approached last December by the two security guards you described. The two security guards were not authorized to ask for your purchase receipt. Since the two guards did not follow ************ policy regarding customer purchases, they have both been removed from the store.
  
  Again, we apologize for this incident and for any inconvenience you experienced.

   

  ***

  Customer Support Center 

• Initial Complaint

  07/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Failure to issue promised $8.00 rebate on ***** Light beer

  Business response

  07/22/2022

  Greetings *************************: 

   

  We are responding to a message regarding an alcohol rebate 4U digital offer.

  We are very sorry that you did not receive the rebate for the alcohol product you purchased, but we are happy to look into this with you. Can you please provide the date the purchase was made? Additionally, can you please confirm the email address associated with your PayPal account, and confirm that you have checked your email's spam/junk folder? Feel free to respond here or contact our Customer Support team at ************** if you have any other questions or concerns in the meantime. 

   

  Thank you for shopping with us. 

  Tim 

  Customer Support Center. 

  Customer response

  07/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is UNsatisfactory to me.

  Until I receive the rebate nothing is resolved.

  
  
  Sincerely,
  
  *************************

  Customer response

  08/12/2022

   
  Complaint: 17581781
  
  I am rejecting this response because:

  Failure to issue rebate as promised Original BBB complaint ##******** Safeway has done nothing to resolve this complaint. It's been 6 weeks, rebate was promised in 3 to 5 days Cool Light Beer $8.00 rebate last week of June, 1st week of July 2022 thank you I want the purchase price refunded and the $8.00 rebate for my time on this issue
  
  Sincerely,
  
  *************************

  Business response

  08/18/2022

  Greetings *************************: 

   

  We are responding to a message regarding an alcohol rebate 4U digital offer.

  
  We are very sorry that you did not receive the rebate for the alcohol product you purchased, but we are happy to look into this with you. Can you please provide the date the purchase was made? Additionally, can you please confirm the email address associated with your PayPal account, and confirm that you have checked your email's spam/junk folder? Feel free to respond here or contact our Customer Support team at ************** if you have any other questions or concerns in the meantime. 
  

   

  
  Thank you for shopping with us. 

  Tim 

  Customer Support Center

  Customer response

  08/24/2022

   
  Complaint: 17581781
  
  I am rejecting this response because:

   

  I want the rebate, I have answered the questions they ask 37 times.  

   

  It's **** lousy dollars 
  
  Sincerely,
  
  *************************

  Customer response

  08/31/2022

  I have answered all of their questions several times.  I have had my Just4U account at Safeway for years, The email is the same, my PayPal is attached to that email T

• Initial Complaint

  07/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 3rd, 2022 I tried to place an online order through safeway that I could go pick up. I had ****** worth of groceries I had chosen and I went to check out and it said my order was not placed. I then realized I forgot something so I then added it to my cart making the total now be ******. I pressed ace order and again it did not go through. I was getting frustrated so I figured I would get up and just go do my shopping myself. Well the orders I had placed totaling ****** I was paying with my ebt card. Safeway has taken ****** from my ebt. I have been speaking back and forth with them and now it is July 18,2022 and I still have not recieved my money back. I get ebt to feed my children and when it is taken from me due to the systems safeway uses not being ran properly that is not ok. My children and I run on a real tight budget due to lack of myself not being able to work from an injury. I am a single mom. We need the ****** put back to my ebt card so we can eat. And honestly I feel they should give me grocery moment on a gift card for all of this mishap. They should not allow ebt to be used online if there is any chance at all this can happen. It is not right for poor people to have to starve because of there system being faulty. Here we sit ******* while they now have taken 15 days and nothing has cone back to me. I need help getting my money ****** back to my ebt card as well as I feel I should be compensated for this issue. I have put myself in debt at least 200 dollars from having to borrow from people to be able to make ends meet. If this would have never happened I would never had to borrow anything. Please help me get through to safeway so I can get this taken care of.

  Business response

  07/19/2022

  Greetings ***********************: 

   

  We are responding to a message sent regarding a charge for an online grocery order charge. 

  We have reviewed your account with us, and we are not seeing any order placed on 07/03/2022. Our systems will only charge an order once it has been finalized and placed. Since you mentioned the order was not placed, and we do not see an order in our system, and unfortunately we are unable to confirm the charge you are referring to. Please let us know if you would like to be contacted personally by our store's Home Shopping team to look into this further with you. You are also welcome to contact our Customer Support team at **************. 

   

  Thank you for shopping with us.

  Tim 

  Customer Support Center 

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order through through their app for a grocery pickup and I placed the order at 330pm and selected the available option to pick up between 7-8pm same day. I received notification they were shopping for my order at 416pm. Then at 655pm I received a text stating it was delayed but they would notify my when it was ready at 836pm we still had not heard anything so through the app I used the contact customer support where I was notified it was delayed due to heavy amount of orders. So I asked it would be ready tomorrow to be picked up and I was informed it would be canceled out of their system and I would have to place a whole new order. I feel this is ridiculous so I stated I wanted a refund immediately so I could purchase my groceries elsewhere. I was informed by their representative that it would take ***** hours. I said that is not acceptable and I wanted to be refunded by the end of day. I need to be able to buy my groceries for my family and then holding my money when they didnt follow through with their services that were offered and didnt even notify me they couldnt fulfill them or give me a refund so I could go elsewhere is not acceptable.

  Business response

  07/14/2022

  Greetings *********************************: 

   

  We are responding to a message regarding a Drive Up & Go order that was placed recently.

  We would like to extend our sincerest apologies for cancelling your Drive Up & Go order due to high demand. Many stores have been experiencing low inventory recently, but our employees have been working hard to restock shelves as products arrive. Having to cancel your order does not meet our standards for customer service.
  Rest assured that we will do all we can to make your future experiences with us better. Thank you for your patience. I hope you understand how much we appreciate your business, and hope you'll continue shopping with us.

  Please know that the pre-authorization charge that is made when your order is placed is automatically returned. Unfortunately, we are unable to control how quickly this reversal reaches your debit/credit card. Nonetheless, we do apologize for any inconvenience this may have caused. 

  
  If you are experiencing any other issues or have any questions, please do not hesitate to reply, chat, or call us at **************.

   

  Thank you for shopping with us!

  ***

  Customer Support Center 

• Initial Complaint

  07/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a grocery delivery order that I never received. The store representative promised to refund me but has not done so. I have called several times and I keep getting a different story. I never received the order and I am due a refund of ****** +.

  Business response

  07/11/2022

  Greetings ***********************: 

   

  We are responding to a message regarding a recent grocery delivery order that was not received. 

  We are very sorry that you did not receive your order as scheduled, and that your refund has not yet reached you either. However, we are more than happy to look into this with you. Can you please respond providing the order number and the date that the order was to be fulfilled? Please feel free to contact our Home Shopping Customer Support team at ************** if you have any other questions or concerns in the meantime. 

   

  Thank you for shopping with us.

  ***

  Customer Support Center 

• Initial Complaint

  06/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  While searching for food coloring, I asked a black man wearing a *** cap where the food coloring was. When I told him I didn't find it on aisle 13 he laughed at me. I said I didn't appreciate being laughed at, and I walked away. Afterwards, another black man named Rich from the meat market stepped out of the counter. I asked him if he was supposed to take off his apron. He continued to help me. I found the food coloring with his help. Afterwards, I found ***** at the service desk. I told him about the black man wearing the *** cap and the meat man still wearing his apron walking through the store. I let him know I didn't think it was safe.

  Business response

  06/08/2022

  Greetings *************************: 

   

  We are responding to a message you sent regarding a recent visit to one of our stores. 

  We apologize that the first associate you spoke with was not helpful in assisting you with the food coloring you were looking for, and we are sorry that the meat department associate who assisted you did not remove his apron before doing so. We will be forwarding your comments onto our store's Management Team to ensure these kinds of issues are not occurring. Can you please reply letting us know the store location you had visited? Please contact our Customer Support Team at ************** if you have any questions or concerns in the meantime. 

  Thank you for shopping with us. 

  ***

  Customer Support Center

• Initial Complaint

  03/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered from Safeway online they false advertised products they did not have I'd like a full refund

  Business response

  03/14/2022

  Greetings ***********************: 

  
  

  We are responding to an inquiry regarding your recent grocery delivery order.

  
  

  We apologize if any items were out of stock when the order was fulfilled, but we are happy to look into this for you. Can you please respond providing the order number, and the date the order in question was received? Feel free to reach out to our Customer Support team for online orders at ************** in the meantime if you have any further questions or concerns. We look forward to hearing from you. 

  
  

  Thank you for shopping with us. 

  ***

  Customer Support Center

• Initial Complaint

  02/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received the order with two errors. First error, the driver had placed the eggs on their side in one of the bags he used. The Safeway Grocery products were double knotted in the Safeway logoed bags, then stuffed into three other bags the customer used. When the DoorDash Driver pulled out the eggs they fell back into the bag and some on the floor of the lobby floor. The driver scrambled to put the eggs back into the bag. I also observed the chicken breast was not the same brand I had ordered online. Second, I placed the order online around 4:30 PM on 02/08/2022 I ordered chicken breast. Online the product description was chicken breast. What arrived were chicken tenderloins. A picture of the products is attached. The driver said it was the store's fault for packaging. I gave the eggs and chicken back to DoorDash Driver ****** to return to the store. He continued to make excuses for the poor condition of the product and selection. After ****** left, I spoke with Keana at the Safeway on King *** Another Lucerne 30 count eggs and chicken breast were sent out. DoorDash Driver Mom Da, had dropped off another Lucerne 30 count carton of eggs and brand Open Nature Chicken Tenders Air Chill. The product was not the original chicken breast and it was the chicken tenderloins that ******. The eggs were not damaged, and the chicken was the same as online. It wasn't what I originally ordered. It was the product description as pictured on the website. On 02/08/2022. I had to call five times to Safeway's **************** Line because the customer service was so bad. I waited a long time and the representatives kept telling me there was nothing they could do. Finally, the fifth representative said she escalated the situation with a call-back from a manager. I had not received a call-back. Missing food, damaged and expired products, switched labels, and poor-quality choices have been an ongoing issue with the Safety King ** **ore and other Safeway's in and around Alexandria.

  Business response

  02/20/2022

  Hello again ****,
  
  Apologies once again for the hassles you encountered on your order from the 8th! We do see that a refund was processed for you for both items on the 8th along with a $25 credit on your grocery delivery account. If nothing still has processed or the refund never went through please visit our official site and send us a chat and we can help out more there.
  
  Thank you,
  
  
  
  ******
  Customer Support Center
  Contact ID ********  

• Initial Complaint

  12/14/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  As soon as I walked into the Safeway Store, a Caucasian man that had been cleaning on the outside walked behind me into the store. I asked the black lady at the deli if everything was ok. She replied,Security is over there (pointed towards customer service). You cant see him, but I can.. I found that very odd. When I went to customer service I told Haleema about the deli clerk and her strange response. There was a large black man that said he was security. I asked to see his credentials. He said he didnt have any credentials. I asked Haleema if was security. She said yes. The tall black man named Mousa walked away. I asked Haleema to go with me for the deli clerks name. The deli clerk told Haleema and I she wasnt providing her name. I asked her why she made the comment. The deli clerk said to make me feel comfortable. I told the deli clerk that if anyone was assaulted to should her. With that I asked to speak with the manager privately. I asked her why did you let cashier Raheem laugh at me while he played on his cell phone. Why did she allow the deli clerk to speak with me so rudely and shout. Haleema shrugged her shoulders and apologized for her employees behavior. I told her I am never shopping at this store again. I grabbed a few items. A black employee asked what I was looking for. I said salt. He replied on the bottom. I looked later the salt wasnt there. I dropped the few items I had on the floor then I left the store. The employees I encountered all wanted to start an argument. I simply wanted to shop at Safeway. I have no idea why some employees wanted to cause trouble. I simply came to shop. I am very disappointed the way the manager handled her employees and their reactions. All she advised me to do was complain. I feel very unsafe at that store on King ***

  Business response

  01/02/2022

  Hello ****, 

  
  We are very sorry to hear that your recent shopping trip did not offer you the kind of customer service and shopping experience that we are striving for. Please do know that your honest feedback about these team members will be shared with our Store Director and Management Teams for further review to help address these concerns and improve your next shopping trip with Safeway. We hope that you have a great evening and appreciate you reaching out with your honest feedback. 

   

  Thank you for shopping with us. 

   

  *******

  Customer Support Center
  Contact ID ******** 

  Customer response

  01/07/2022

   
  Complaint: 16357618
  
  I am rejecting this response because:

  This has happened at two Safeway Stores in **********, ** including three online orders through Instacart and DoorDash where I received very bad service and poor-quality food.  This answer is totally inappropriate, and does not answer my continued concerns for my safety when I have visited two Safeway Stores and ordered food.  No I will not accept your answer.  I want to know the actions taken to these employees and the inaction of the managers.   I want to visit a Safeway Store without harassment.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Me and my underage child were harassed my an employee of the name **************** outside and inside the Safeway store. At 5:45pm on November 25, 2021, **************** and several other employees were arguing with customers. As the customers walked in, my underage child and myself followed them since it was still open and the doors were wide open. Holiday hours was to close at 6:00pm. We were in the store and **************** and his coworkers started harassing and shouting at us that they were calling the police since the store was closed.I got one item and was checking out. I advised the cashier of what had just occurred. She apologized sincerely. To my surprise **************** had followed me to the check out stand. I looked at his badge and **************** aggressively tore his badge off his shirt, pumped his chest at me and my underage child, then forcefully aimed his arm towards us and said, You want to see this s*** closer!!!!!! Here it is!!!! The cashier put her head down and just whispered, Im so sorry.My daughter got closer to me as she was terrified that an employee was acting in such an aggressive way towards us.I told ****************, I have a minor with me and you have no right to be treating us like this. He immediately didnt like my comment and started yelling that I was trespassing and said, This is my store and Im going to make sure that your never come back. Im kicking you out of my store and calling the cops on you!At that point I was walking out and started recording. He called the police on me and gave them false information. Saying that I forced myself into the store and he wanted me kicked out. ********** PD arrived, **************** didnt cooperate when I was talking to the police so one of the police officers had to walk him away. In the end the store manager spoke to the police and said that I was in the right by entering the store at 5:45pm since they closed at 6pm. PD said there was a miscommunication and said ID was not needed.

  Business response

  12/12/2021

  Hello *****, 

   

  Thank you for taking the time to reach out to us and let us know about this matter. We are always striving to provide you with the best possible shopping experience and we offer our sincerest apologies that this was not the kind of service you received on this day. This is certainly not the kind of service we are striving to provide to you. We will let our proper teams and our Store Director as our Hood Rivers Safeway store know your honest feedback here and request they reach out to you as soon as possible to follow up with you at your provided phone number and email address. Thank you again for reaching out. We hope that you have a great night. 

   

  Thank you.

  
  *******

  Customer Support Center

  Contact ID ******** 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩