ComplaintsforHaggen
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 5th we purchased 2 dozen eggs and package of breakfast sausage. The were out of bacon so the clerk gave us a rain check. When we got home there was no receipt so I got on my online banking to check the total. They charged us $52.38. I called customer service and was told I'm really busy and can't check it today and will call you tomorrow. No call. I called twice to Safeway's home office in California. I was told the store manager will call you tomorrow. No call. Well, today is Thursday October 7th 2021. I want my money.Thank you.*************************Business response
10/20/2021
Helllo *****,
Thank you for reaching out and letting us know you were not charged the correct amount on your recent purchase at your local Haggen store. We are always here to help and would like to make sure this is known to our proper teams, however we are unsure as to the specific location you were shopping with us. At this time we are unable to directly refund you here at our ************************ We are able to assist you with any overcharged or double charges on your payment method by having you contact our ******* Services Team directly by phone at ************. They available Mon - Fri 5:00 AM - 10:00 PM / Sat & Sun 6:00 AM - 9:00 PM Pacific Standard Time. They will be able to assist you with your request here. We hope this helps and thank you for your patience and for reaching out to us about this matter.
We hope that you have a great night.
*******
Customer Support Center
Contact ID# ********
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