Business Profile

Grocery Store

VONS

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for VONS's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

89 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vons Supermarket I worked at in *************, ** - 7/2012-3/2015 as a Bakery **************** Others), Deli **************** ****************** Clerk ******************************************* **. & Was A Customer Of: 2 workers were *death threatened* by several male workers for being gay or bisexual (1 quit & I was the only one to report it to the store's management & the cops were never called, but they were caught on cameras & maybe a mic), I found about a hundred health code/food safety & other worker ************* floor safety violations per week, almost no one was properly trained on the company's computer programs so, legally, they couldn't touch or sell any foods at all, rat pee, spit & p*** on things that were given out & sold to eat, lots of broken, unsafe ******************** that often almost & sometimes did somewhat - severely injured us: I got 2 Serious injuries ( I really could've died twice!), but almost nothing got completely properly fixed, if at all, nor replaced or thrown out, tons of rotten & not fully cooked foods, including *************** sold, raw chicken juice (containing lots of unsafe bad bacteria until it gets cooked properly & is safe to eat) left on surfaces & not cleaned up with bleach for days - all could cause food **************** people & pets, 1 worker hardly ever wore gloves & licked her bare hands before touching foods, food picked off of floor & sold, ants on shelves & in foods, fruit flies breeding & swarming in donut case, flour tubs & all over produce section for several months, lots of foods used & sold days, weeks, months past expiration dates, food left out of ****************** for many ************* lots of food eaten/stolen by workers, fire/emergency exits blocked by piles of stock, boxes, trash bags for days or weeks, spills left on shelving & floors unblocked & not cleaned up for hours, lots of lying, yelling at customers & each other, crying, fits, threats of **************** of & trying to get & firings for no good . . .
Business Response
Date: 03/27/2025
Greetings A B:

Thank you for sharing your concerns with us. We take cleanliness and food handling very seriously, and your feedback has been escalated to the appropriate team for review. Action is already being taken to address the issue and ensure the highest standards are maintained.

We appreciate you bringing this to our attention, and we are committed to providing a safe and clean environment for all of our customers.

Thank you,

******
Customer Support Center
Case ID: ********
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a gift card for $45.00 from Vons for the store *******. After scratching off what was needed to get my card number. I noticed that part of the number was not visible. I did not use force to scratch what was needed to get the card number. I didnt understand why it was a partial number. And all other numbers were very visible. I attempted to use the numbers that I could see and make out to make my purchase on ******** website. And I got a message indicating that the card number was invalid. I contacted Vons gift card hotline. They took my information after I submitted my receipt and pictures of the gift card and was advised they could not help me. They advised me to contact *******. I contacted ******* and they informed me, I needed to return to where the gift card was purchased.
Business Response
Date: 03/25/2025
Greetings ***** *****:

Thank you for contacting us and providing the necessary details regarding your gift card issue. We have forwarded your concern to the appropriate team for further review.

We have confirmed that a refund of $45.00 for the Sephora gift card has been processed. Please note that it may take 3-10 business days for the refund to be reflected in your account, depending on the processing times of your banking institution.

We appreciate your time and patience.

****
Customer Support Center,
Case ID: ********
Initial Complaint
Date:02/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/24/24, I purchased a ****** Gift Card from the Gift Card rack for $100. It cost me $108.75.When my 89 year old mother went to use the card, it turned out to be a fraudulent card and thieves had stolen the money. When I went back to the store in *******, ***************************************************** they offered NO help. They told me to call a **************** number and ask for ****. When I called **************** they can't locate a ****. Furthermore, when I spoke to the Manager they told me they are aware that these cards can be fraudulent and still allow them to be purchased with NO consumer safeguards. They should put these cards behind a glass case. They know what is going on and do NOTHING about it. Now I am out $108.75 and I can't get Vons to be accountable for their actions. Also, I spoke to a Manager ****** who was incredibly rude and hung up on me. This is a terrible practice.
Business Response
Date: 02/28/2025
Greetings ****** *****

Thank you for bringing this matter to our attention. We take your concerns very seriously, and we are committed to addressing this issue promptly.
Our team will be contacting you shortly to gather and confirm your payment and contact information. Your feedback is invaluable to us, and we will ensure that the appropriate measures are taken to prevent such incidents in the future.
We appreciate your patience and understanding as we work to resolve this matter. Thank you for giving us the opportunity to make things right.

*******
Customer Support Center
Case ID: ********
Customer Answer
Date: 03/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:02/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought two $50.00 Sephora Gift Cards at Vons Market. The cards value had been used, so my grandkids received no gift. I filed a complaint with Vons they said they could not help me, to take it up with *******. ******* would not help me, they said to call my credit card company. The credit card company took the complaint and after 20 days said Vons would not honor it. All of them passed the **** with no resolution.I am out $100, my grand kids received no gift and the stores collect your money and don't care.I doubt this complaint will help either, but it truly is not fair.
Business Response
Date: 02/28/2025
Greetings ****** *******:

Thank you for reaching out to us. Weve reviewed your concern regarding the Sephora Gift Card that shows no available value. To resolve this issue, we recommend contacting ******* directly, as they will be able to assist you with the Sephora Gift Card.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Thank you,
****
Customer Support Center
Case ID: ********
Customer Answer
Date: 02/28/2025

Complaint: 22983517

I am rejecting this response because:
I have already contacted ******* twice they tell me there is nothing they can do , they advised me to contact my credit card company and after sending **** all documentation and after two weeks they said Vons turned down their request and they could not help me. So after multiple calls to Vons , Sephora, ****( my cc )
and now BBB. No one wants to help me. I am out the money and no gift for my Grandkids. Its heartbreaking.
Sincerely,

****** *******
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past couple years, Vons has been consistently over charging me for purchases with coupons, even though I have confirmed my phone number and store location (#****) in the app. I shop at Vons on average once a week, and AT LEAST once a month, I catch overcharges on my receipt. Today was no different:Friday, February 21, 2025, I used my phone number at checkout and of the 11 forU Store Coupons I had already clipped, only 3 showed on my receipt. After doing the calculations, I was overcharged by $14.95! Additionally, I spent over $70 in this transaction, which should have gained me 300 points because that was another coupon clipped, but that too is not showing having earned in my account. When I spoke to the manager, she stated that using your phone number is unreliable and to instead use the ** code in the app. If this is the solution, Vons should do away with using phone numbers altogether and we shouldnt be forced to add a phone number to our accounts. I also called the ****************************************************************************************************************************************** the store will not be sufficient amount of time for it to work. I told her she was wrong, because I clipped all coupons two days prior, and the one I clipped in the store actually worked! So she said she escalated my case, but I dont have faith *** be hearing anything. I will continue to monitor and scrutinize my receipts when I shop there until Vons finds a fix.
Business Response
Date: 02/26/2025
Greetings ******* ******:

Thank you for reaching out to us regarding your concern with the deals that did not apply to your transaction. We have forwarded this to the appropriate department for their awareness.

We would love to resolve this issue for you. Could you please provide the details of the deals that did not apply and the date of the transaction for us to check?

If you'd prefer to be assisted via phone, you can also contact our ************** at ************.

Thank you,

Anna
Customer **************
Case ID: ********
Customer Answer
Date: 02/27/2025

Complaint: 22975422

I am rejecting this response because:

I have attached my receipt and a few of the coupons that were clipped. BBB only allows me to upload five files, so I could not include all coupons clipped. I already supplied the date of the transaction in my original complaint, and I already called the Vons ************************************* my original complaint, and still have not heard back. Interesting how I hear back using the BBB as means of communication, and not the Vons number directly.

Additionally, because the coupons were never used and they were still in my account for savings this week, I went back to the store to use my QR code this time, as suggested by management instead of my phone number. That too did not work and the store manager had no explanation as to why. I asked her if she can let corporate know, and she said she can, however, they don't typically do anything about it and she suggested I, the customer, reach out to corporate and maybe they can do something.

This makes one believe that corporate is the problem.

Sincerely,

******* ******

Business Response
Date: 03/01/2025
Greetings ******* ******:

We appreciate you providing the clipped deals and the clear information regarding the amount that was not adjusted for the coupons on your account. We have reviewed your concern about the deals not being applied when using your phone number at checkout, as well as the ** code issue.

A $15 credit has been applied to your account, which you can use on your next transaction. Additionally, the 500 points will be added within 30 minutes to 24 hours.

We value your feedback and take all input seriously, as it helps us improve our services. This concern will be forwarded to the appropriate team for further investigation.

Thank you for your patience and understanding.

****
Customer Support Center
Case ID: ********
Customer Answer
Date: 03/04/2025

Complaint: 22975422

I am rejecting this response because:
While I appreciate the temporary fix of providing a credit to my account, this still leaves me in the predicament of needing to continue checking my receipts for accuracy.
This also helps me out, but what about all the other consumers who may not be checking their receipts? Theyve lost money too, and they may never know.
How will I be informed that this issue has been fixed?

Sincerely,

******* ******
Initial Complaint
Date:02/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec.11.24 I purchased item to be pick up from store then processed to get notification for 45 minutes say out and change item to more expensive item cheese 3.92 to 7.94. Chilli 7.76 to *****. Also didnt get products as well. Called 12-13-24 called said they would notify store about a refund for order so to missing item and also the difference in price and time waisted with employee. Call back on 12-26.24 and said will process total refund and you will get money back on credit card 7-10 day it has been 14 no refund. 1-16-25Called agin and said they would have to get the store to expedited the refund as they didnt hear from store yet. Even thorough they said it would be done in ******* I am still waiting I feel they are try to up charge lots of thing and are not give all products as well.
Customer Answer
Date: 02/18/2025

It has been resolved by refunding my order but not sure how many other people . They up charged. Thanks *****
Initial Complaint
Date:02/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. The sidewalk in front of this Vons is obstructed by a large set-up table and people selling and buying girl scout cookies. It is dangerous to attempt passing it. We are forced into the one-way dangerous drive.2. It advertises a free item. How do I hold on to it on my cell? By the time I reach the store, no one knows where the item is or how to access it on my cell.I placed numerous calls but could not get assistance.
Customer Answer
Date: 02/10/2025
MY NAME: **** *****
Business Response
Date: 02/26/2025
Greetings ***** ****:

Thank you for reaching out to us regarding your concern with the sidewalk and the advertisement for the free item. We have forwarded your concern to the appropriate team to make them aware.

For the free item, if you see it under ******** for U," you can clip the deal on your application or website and use the number linked to your account at checkout to take advantage of the deals.

Thank you,

****
Customer Support Center
Case ID: ********
Customer Answer
Date: 02/26/2025

Complaint: 22922049

I am rejecting this response because: the "free item" is still a puzzle. Numerous employees in the store do not know how to guide us either.

Sincerely,

**** *****
Business Response
Date: 02/27/2025
To ***** ****:

In order for us to assist you further, can you confirm what the free item is? We would be more than happy to check on it on our end.

Thank you,

****
Customer Support Center
Case ID: ********
Customer Answer
Date: 02/27/2025

Complaint: 22922049

I am rejecting this response because: Although its request for its own information generated, and the "free item" changes from day-to-day, week-to-week, the "free item" is no longer available. That's the point of my BBB complaint!
Sincerely,

**** *****
Business Response
Date: 02/27/2025
Greetings ***** ****:

We sincerely apologize for any inconvenience this situation has caused regarding the "free item" offer. We understand your frustration, especially if the item you were expecting is no longer available.

We would like to offer you $10 credit on account, which can be used towards future purchases. The credit will reflect within 30mins to 24hrs. We hope this helps to make up for any inconvenience you have experienced. Please note that promotions and offers may change periodically, and we strive to communicate these updates clearly to our customers.

We have this forwarded to the appropriate department for their review.

Thank your for your patience and understanding,

****
Customer Support Center
Case ID: ********
Customer Answer
Date: 02/27/2025

Complaint: 22922049

I am rejecting this response because: I was asking how to obtain Von's advertised free items offered often. Apparently, Vons response is, "What free items?" Also, I was NOT asking for a $10 promotion; however, I accept. However, as I am a private person, I do not wish to provide my information for fear of retaliation down the line. Any suggestions how I can obtain the $10 offer still maintaining my privacy? Thank you.

Sincerely,

**** *****
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Vons app is useless. It does not work in store and the digital coupo s are fraudulent in that you have to use the app, and your loyalty membership #. It is discriminatory to the user. You can't use the in store wifi, and therefore one must use your mobile service, at a cost to you, to then access the app. When you highlight the issue to the cashier, they shrug their shoulders. The coupon system is fraud, taunting a lower price but you can't use their app as it is slow and ineffective. And think it violates the Federal Fair Trade act in pricing. If a store displays a price for a product, right next to the product it must be available to all at that price, especially since they use shelf marker showing the sale price. Vons/**********/Safeway is in violation of the consumer fair pricing at retail. If they advertise a price for a product, they need to honor that sale price.
Initial Complaint
Date:02/05/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My recent VONS Fresh Pass order (#*********) was delivered on 1/22/25 without most of the items ordered. The Door Dash delivery driver VONS used was dismissive when I told him that items were missing. I subsequently initiated a request for a refund ($76.37) and was denied via email. When I called VONS customer service, I was told the refund would, in fact, process. To date, it has not been processed. I believe the decision communicated via email to not refund my money has been completed and my request closed by VONS. ********** is the parent company and I am seeking a refund for the items missing from Albertsons.
Initial Complaint
Date:01/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never received my refund it's been 15 days
Business Response
Date: 01/19/2025
Hello ***** *********,

Thank you for sharing your concerns with us.

We have reviewed your complaint and the order in question. Unfortunately, the refund was not approved. All items should have been returned to the store for a refund.

Thank you,

******** *.
Customer Support Team
********
Customer Answer
Date: 01/20/2025

Complaint: 22828507

I am rejecting this response because:for weeks I was told wait for refund it was approved and was told nothing but lies from this company they have terrible customer service

Sincerely,

***** *********
Business Response
Date: 01/26/2025
Greetings ***** *********:

We have submitted a refund as a one-time courtesy of $162.04. Please allow 3-5 business days to see that reflected in your account.

Also note that in the future, all items must be returned to the store for a refund.

Thank you,

******** *.
Customer Support Team
********

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VONS is NOT a BBB Accredited Business.