ComplaintsforIntermountain Medical Imaging

• Initial Complaint

  07/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to Intermountain Medical Imaging on January 9, 2023. I was then contacted in July 2023 from ******************* Services that they had a collection turned to them and I found out it was the Intermountain Medical bill. I was shocked since I was never contacted or received a statement or bill from them. I was then told my Intermountain Medical Imaging 3rd party ****** that the sent a statement to my address on 1/25/2023. I then researched my rights under the medical bill 2023 laws. I called back to the 3rd party ****** and discussed my rights with them. I was then told, they sent a statement on 1/25/2023 and 2/25/2023 and that was all the notification they are required to send. I never received a phone call that they would turn to collections and I did not receive a statement. All they could verify was a statement was mailed out. I called to speak to an office Manager at Intermountain Medical Imaging. ******* returned my call on 7/15/2023. We discussed the situation and agreed that is seemed there should be more attempt to contact someone before sending to collections. ******* then called back on 7/24/2023 and informed me that 2 statements were sent and that all that needed to be done. ******* did inform me that the 3rd party ****** listened to my call about the poor customer service and he was talked to. I had several other medical bills from the surgery and dr visits. I have made arrangements or paid every other bill except the Intermountain Medical Imaging bill.

  Business response

  07/25/2023

  Thank you for this. I reseached this complaint with our billing company and our management staff. 

  We are sorry to hear that this patient has had a bad experience. However, we pulled the call recording with the patient who confirmed on that call that we had the correct address and that they recieved the statements that were sent from our outside billing company.

  We have also reviewed our statements and billing practices against the ***** Patient Protections Act and confrmed that we are following the guidelines outlined. 

  Please let me know if you need anything additional. rlb

  Customer response

  07/25/2023

   
  Complaint: 20367846
  
  I am rejecting this response because: 

  I said in a call I may have got a statement but was not sure. I got other bills from medical and took care of all of them except this one. I do recall getting their statement at all. Just because it was mailed do not mean i received it. Do they have proof of receipt?  
  all they had to do is call. Ask if I received this bill, no. Then I could have taken care of it at that time. I cant pay something I never received. Seems like pretty ****** business practices. The 3rd party ****** also told me that they would adjust my account going forward to how I am contacted and receive statements. If they did nothing wrong then why would they have to make changes going forward? 
  
  Sincerely,
  
  ***********************

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