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Business Profile

Newspaper

The Idaho Statesman

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for The Idaho Statesman's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Idaho Statesman has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Rick M

      Date: 04/12/2024

      Rick M

      Date: 04/12/2024

      Wish I could give negative stars. Just read all of the one star reviews. Ditto for me. They raised the subscription rate from 2023 by 80% without any kind of notification. When I asked to cancel and receive a refund, was told no refunds are allowed. Plus, there is no way to opted out of the automatic payment from your account on the website. I've been a subscriber since 2009, but no more!

      The Idaho Statesman

      Date: 04/13/2024

      Thank you for your message to The Idaho Statesman. We do apologize for the customer experience you had with your subscription. We are sorry to hear you did not receive a notification of the rate increase. There was an email sent out prior to the renewal payment. Prices are subject to change. At this time, our records show your account was updated to a promotional rate and a request for a partial refund was honored. Your card information has also been removed as requested on 4/12/24. Please look for an email to confirm the refund.

      Please feel free to contact us at ************ or ****************************************** if you have any questions or concerns.

      Thank you

    • Christina T

      Date: 05/24/2023

      The paper was fine and I really enjoyed using the e-version during the $1 for one month trial. However, when I cancelled, that's when it was obvious I wasn't dealing with a local paper.1. I cancelled three days before the end of my $1 contract. They confirmed the cancellation.2. I was charged the full price on the day my contract would renew even though my account was supposed to have been cancelled and I no longer had access to the paper which confirmed it was cancelled.3. Emailed them a month later and received a reply that they do not issue refunds as per their policy. That's fine, but they charged me after everything was cancelled so it wasn't a refund as much as it was an inaccurate charge.4. Called the number which sounded outsourced. This person said my account was cancelled and I was wrongly charged, and that I should have a refund on my credit card (now it's been two months since the charge occurred). No refund was found on my credit card.5. Called again, and once again I felt like I was not dealing with a local answering service, especially since they asked what state I lived in and thought it was ****. This person said my account was cancelled and I was wrongly charged, and that I should have a check in the mail (again, nothing in the mail).I finally filed a credit card dispute after three months. I was told a) I wasn't getting a refund, b) that the refund would appear on my credit card, and c) that the refund would appear as a check in the mail. No refund ever occurred from The Idaho Statesman.

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