Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Postal Address Change has locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            ComplaintsPostal Address Change

            Mailing Services
            View Business profile
            View Business profile

            Current Alerts For This Business

            Pattern of Complaint:

            On April 9, 2021, Better Business Bureau was alerted to a change of address business operating Postal Address Change, Change Postal Address, and United Address Change, https://www.unitedaddressform.org/.  Consumers seeking change of address services from the U.S. Postal Service  report conducting an online search for the United States Postal Service website only to be directed to the website for Postal Address Change. Consumers report the website is similar to the U.S. Postal Service website and they are unknowingly charged $79.95 for a service the U.S. Postal Service provides for $1.05.  Consumers allege the business is unresponsive to requests for assistance regarding refunds and cancellations. Postal Address Change advertises an address in Coeur d’ Alene, Idaho 83814.  

            The Idaho Secretary of State reports Postal Address Change, Change Postal Address, and United Address Change are not licensed businesses in Idaho.

            On May 7, 2021, BBB reached out to Postal Address Change regarding the consumer complaints, but to date has not received a response; mail sent to the business address was returned by the U.S. Postal Service as undeliverable.

            Consumers wishing to utilize services provided by the United States Postal Service can find their website at https://www.usps.com/.

            Better Business Bureau warns consumers when shopping online, verify business information by researching the address, licensing information, telephone number, and to read Terms and Conditions. Postal Address Change has a disclaimer in Terms and Conditions stating they are not affiliated with any government agency.

            Complaints can be filed with Better Business Bureau at www.bbb.org as well as with the Federal Trade Commission Consumer Protection at https://reportfraud.ftc.gov/#/.

            Need to file a complaint?

            BBB is here to help. We'll guide you through the process.

            File a Complaint

            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

            Showing all complaints

            Filter by

            Complaint Status
            Complaint Type

            • Initial Complaint

              03/09/2024

              Complaint Type:
              Billing Issues
              Status:
              BBB unable to locate business
              On 10/23/23, I changed my address on usps.com, and I was expecting to be charged $1.1, as indicated for this service. However, upon reviewing my bank statement, I noticed an additional charge of $179.95, which was unexpected and not part of the agreed-upon fee. I have not get any explain by USPS by now

            • Initial Complaint

              02/23/2024

              Complaint Type:
              Billing Issues
              Status:
              BBB unable to locate business
              On 2/14/2024 at 10 pm I submitted a change of address form on what I believed to be the USPS website. Even looking at the page now, it looks very legitimate. However, instead of being charged $1-2 for an address change in the past, I was charged $179.95. The charge is listed on my bank statement as "US-CHANGEOFMAIL". Nowhere on the site or anywhere before I submitted the form was I told there would be a $179.95 charge to my account. After looking over the BBB page, I see that I, like many others, have been scammed by this site.

            • Initial Complaint

              02/22/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              BBB unable to locate business
              I went online to change over my address. The website sent me through the motions that i have normally seen when doing a change of address. Then at the end it asked for CC info... and i was just assuming it would be $1 and some change. then when i pressed submit it hit my account for 179.95 !?!?!? I was very alarmed! I have recently been going through some life changes and I don't have the funds to throw away almost 200.00. That is a hard one to swallow. I have attached all info i have on it. there isn't an email or phone number for me to get in contact with. please help... :/

            • Initial Complaint

              02/01/2024

              Complaint Type:
              Billing Issues
              Status:
              BBB unable to locate business
              was looking to do a mail forwarding service and this site charged me $179.95 when USPS charges $1.05 for this service. THIS SITE WAS CLEARLY DESIGNED TO SCAM PEOPLE OUT OF MONEY. They do not have any customer support, their contact information is not listed. There is no virtual assistant as stated on their site. No one responds to my inquiry about my transaction. I understand there might be loop holes, but NO WHERE ON THEIR SITE DO THEY STATE HOW MUCH THEIR FEE IS FOR SERVICE, TOTAL SCAM. This has to be a violation, I looked everywhere on their site to see if they snuck it in somewhere, nope. Ridiculous,

            • Initial Complaint

              12/09/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              BBB unable to locate business
              I was charged 179.00 for a change of address.

            • Initial Complaint

              12/05/2023

              Complaint Type:
              Product Issues
              Status:
              BBB unable to locate business
              On 12/04/2023 for the second time I was trying to do an address change. I am aware of a charge of a 1.10 for this service. I believed I was on a USPS website even the numbers on the website lead you to the actual Postal service. But whoever I paid isn't apart if the usps at all so now $179.00 IS GONE FROM MY ACCOUNT. I received an email from the post office (I believe) that said they needed me to go to the post office with my ID to complete the change of address. So this service charged me $179.00 and could not even change my address. How is this possible???How can they charge $179.00 for something that cost $1.10 first of all and second of all how is it legal to completely resemble the USPS in a way that so many people believe that they are on the legit USPS website? I am just about fed up with being tricked by fake services that trick me into something i believe to be a service i have to have. Then I tried to request a refund and save my funds from being taken and i cant even find anything that resembles a name besides the reference to USPS COA. to top it all off in the email i received this was in the bottom section. . As such, you agree that while this site will attempt to make every reasonable effort to perform the services put forth, it shall not be liable for such notifications to be performed by the organizations you have specified. All sales are guaranteed and a no-questions-asked refund is available if you are not satisfied with your order. The person who prepares this form states that he or she is the person, executor, guardian, authorized officer, or agent of the person for whom mail would be forwarded under this order. Anyone submitting false or inaccurate information on this form is subject to punishment by fine or imprisonment or both under Sections 2, 1001, 1702 and 1708 of Title 18, United States Code. I also hereby authorize you to file USPS documents on my behalf as a TPD (Third Party Designee) and agree to all terms of service related to this postal service. You also agree to allow up to 7 days for the postal service (USPS) to process your change of address. . So how do i get this no questions asked refund?????

            • Initial Complaint

              11/27/2023

              Complaint Type:
              Product Issues
              Status:
              BBB unable to locate business
              Details Date of Transaction: November 2, 2023 Amount of Monday Paid: 179.95 What the business committed: Change of address Nature of dispute: Was simply trying to change of address which was only supposed to cost $1.10 Did business try to resolve: The contact phone number associated with transaction on my bank statement does not seem to be a working number Account/order/tracking number: 2330690000440330

            • Initial Complaint

              11/24/2023

              Complaint Type:
              Billing Issues
              Status:
              BBB unable to locate business
              Got scammed fake website tried to change address said needed credit card information to verify my identity then charged me $179.95

            • Initial Complaint

              11/21/2023

              Complaint Type:
              Product Issues
              Status:
              BBB unable to locate business
              11/21/23 tried doing a change of address online and got scammed by post- mail-usp.com 1800-401-0890

            • Initial Complaint

              11/15/2023

              Complaint Type:
              Sales and Advertising Issues
              Status:
              BBB unable to locate business
              I was trying to change my address online and thought I had the postal service and apparently it was a scam website. It was movemyaddressnow.com I get notifications when debits are made toy account and I immediately get a notification that there was a 179.85 charge from Forward of Postal Mail Danville WY US on my account. I tried stopping the charge to my debit card but had to stop my card. Now have to dispute the charge on my card. I've tried finding a customer service number for this place with absolutely no luck. The account number from the email they sent me is 6765JJFzFJJB. I replied to the email demanding someone contact me with absolutely no luck. I looked online and have saw where others are complaining of the same thing happening to them with these scammers.

            Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Contact Information

            212 W Ironwood Dr Ste D Pmb 177

            Coeur D Alene, ID 83814-1403

            Customer Complaints Summary

            140 total complaints in the last 3 years.

            23 complaints closed in the last 12 months.