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            ComplaintsPostal Address Change

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            Current Alerts For This Business

            Pattern of Complaint:

            On April 9, 2021, Better Business Bureau was alerted to a change of address business operating Postal Address Change, Change Postal Address, and United Address Change, https://www.unitedaddressform.org/.  Consumers seeking change of address services from the U.S. Postal Service  report conducting an online search for the United States Postal Service website only to be directed to the website for Postal Address Change. Consumers report the website is similar to the U.S. Postal Service website and they are unknowingly charged $79.95 for a service the U.S. Postal Service provides for $1.05.  Consumers allege the business is unresponsive to requests for assistance regarding refunds and cancellations. Postal Address Change advertises an address in Coeur d’ Alene, Idaho 83814.  

            The Idaho Secretary of State reports Postal Address Change, Change Postal Address, and United Address Change are not licensed businesses in Idaho.

            On May 7, 2021, BBB reached out to Postal Address Change regarding the consumer complaints, but to date has not received a response; mail sent to the business address was returned by the U.S. Postal Service as undeliverable.

            Consumers wishing to utilize services provided by the United States Postal Service can find their website at https://www.usps.com/.

            Better Business Bureau warns consumers when shopping online, verify business information by researching the address, licensing information, telephone number, and to read Terms and Conditions. Postal Address Change has a disclaimer in Terms and Conditions stating they are not affiliated with any government agency.

            Complaints can be filed with Better Business Bureau at www.bbb.org as well as with the Federal Trade Commission Consumer Protection at https://reportfraud.ftc.gov/#/.

            Need to file a complaint?

            BBB is here to help. We'll guide you through the process.

            File a Complaint

            Complaint Details

            Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

            Showing all complaints

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            Complaint Status
            Complaint Type

            • Initial Complaint

              10/13/2021

              Complaint Type:
              Billing Issues
              Status:
              BBB unable to locate business
              I needed to file a Change of Address with the United States Postal Service. The website says official sight and is extremely misleading. I knew there was a fee involved with the online process so didn't think anything of it and then immediately realized I had been misled as soon as I hit send and received the next screen and the follow-up text trying to sell more services. I was immediately charged $99.60. I am requesting an immediate refund and this sight needs to be taken down immediately for being misleading and an imposter of a Federal entity!

            • Initial Complaint

              09/25/2021

              Complaint Type:
              Product Issues
              Status:
              BBB unable to locate business
              I thought I was filing an address change with **** then my account was charged $89 for an address changed but I never agreed to this price

            • Initial Complaint

              09/15/2021

              Complaint Type:
              Product Issues
              Status:
              BBB unable to locate business
              My sister passed away on 8/13/21 in Maine. I live in NY and was trying to handle her estate matters. I called Urgent Address Change and they advised me they would immediately process a change of address for a fee of $59. Since I wanted this done quickly I bypassed the normal USPO change of address. On August 25th I got an email from this company UrgerntAddressChange saying they processed the request. I checked several times with the USPO and no change of address was ever done by this company. My sister's name for the address change was ******** ********. I have contacted this company several times as late as today and they either hang up, put you on permanent hold or outright lier about their guarantee of a 60 day refund policy. I would appreciate any help you can give. ***** ********

            • Initial Complaint

              09/14/2021

              Complaint Type:
              Product Issues
              Status:
              BBB unable to locate business
              I thought I was changing my sons address for him through the post office. At no time did it say they were going to charge my card $89.95 for an address change. I would like my card refunded and I have emailed them several times and my emails come back non deliverable, which makes me feel that this is a fraudulent company.

            • Initial Complaint

              09/08/2021

              Complaint Type:
              Service or Repair Issues
              Status:
              BBB unable to locate business
              I was attempting to file a change of address through USPS, however what I got instead was a business operating unethically and in a blatant attempt to mimic USPS's website. Only at the end of filling out all of your personal address information do you see that the charge is not the mere $1.00 and some odd change as is typical of a USPS change of address, but a whopping $80.00 something dollars. Fortunately, my bank must have gotten similar complaints and they denied the transaction, otherwise I wouldn't have realized. Sites that intentionally set out to trick consumers (as is apparent by the fact that their extortionary costs are in fine print only at the very end, and in the fact that the site closely mimics a legitimate site, USPS), should be taken down or at the very least, be made to warn consumers they are not using a legitimate mail carrier's service. There is no question in my mind this "business" set out to deceive and take advantage of consumers.

            • Initial Complaint

              09/06/2021

              Complaint Type:
              Product Issues
              Status:
              BBB unable to locate business
              Date of transaction: 9/6/2021 - A company called post-addresschange.com charged me $59.90 for a change of address. I thought I was on the USPS website. Very deceptive on their part. I want my money back l.

            • Initial Complaint

              08/27/2021

              Complaint Type:
              Sales and Advertising Issues
              Status:
              BBB unable to locate business
              I was just trying to fill out a changeofaddress form online and I stumbled upon the website Unitedmailingchange.org. Now this was one of the first links that showed up on my search bar so I didn't even bat an eye about the thought of being scammed. The website looks legit and it uses relative colors to the usps website. When I filled out my information it said nothing about charging a $89.95 fee. Its usually just $1-$2. I tried contacting the number that they gave me but no answer.

            • Initial Complaint

              08/25/2021

              Complaint Type:
              Product Issues
              Status:
              BBB unable to locate business
              I thought I was changing my address with the USPS, but gave ny information to this site and was charged $59.90. I want to get a refund but have not heard back via email or phone. The number my bank gave me for the transactions claims not to have a record of the transaction.

            • Initial Complaint

              08/11/2021

              Complaint Type:
              Order Issues
              Status:
              BBB unable to locate business
              Yes I recently did a change of address with postal address change service but they charge me 89.95 which they said it would 1.05 this is unacceptable and I would like my refund back please I tried calling this number but it's out of service 856 215 2053 and they also gave me this password ************* I didn't know it cost this much to change a address I'm upset ! Please help

            Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

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            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Reasons for BBB Rating

            Contact Information

            212 W Ironwood Dr Ste D Pmb 177

            Coeur D Alene, ID 83814-1403

            Customer Complaints Summary

            140 total complaints in the last 3 years.

            23 complaints closed in the last 12 months.