Complaints

This profile includes complaints for PetIQ, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PetIQ, Inc.

  230 E Riverside Dr Eagle, ID 83616

• 

  Pet IQ Wellness Center

  221E NE 104th Ave Vancouver, WA 98664-4599

• 

  PetIQ Wellness Center

  6000 Ogeechee Rd Savannah, GA 31419-9544

• 

  PetIQ Wellness Center

  580 Auto Center Dr Watsonville, CA 95076-3728

• 

  PetIQ

  1780 S Lake Dr Lexington, SC 29073-8102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both kittens ***** and Scarlet reacted to dose given on 11/22/2024 after purchase of a 3pk bc PetVet staff was out of single doses and weight category the kittens would be in. So mauve box was under only one kittens name as they didnt want us to purchase 2boxes or 1box under each kitten. Revolution regular was the mauve box. Note: kittens had no symptoms before application ***** kitten reaction 30min-1hr after application was horse like hair at site and around each shoulder plus where tail connects to body, skin in those areas tough like dried knuckles on human, sneezing, runny nose, fatigue like, appetite lessened, itching all over especially at site, this kitten somehow ingested by grooming other kitten per local vets view. ***** also has upper respiratory infection from symptoms. Drooling occurred and still present as well as the itching to date. Scarlet kitten had same horse hair texture and reactions after 30min-1hr after application. Same skin like dried knuckles in and around site. Scarlet had runny nose plus development of upper respiratory and nasal infection. Scarlet had sneezing, runny nose, fatigue like, appetite lessened, itching all over especially at site. Pesticides smell coming from nasal air expelled and mouth air expelled for 2-3 days after application. Scarlet had tip of tail to add to itch and horse like textures. Both girls seem to struggle with this active ingredient. Per visit to resolve the first reactions at local vet for 11/22/24 applications was $285. Asking for whats right. Since these were reactions and cost us as pet owners. It seems only right and as far as for the health of the pets and hassle of costs to settle the reactions for us to get refunded. Time is the only way to rid the product out of the system since its in the blood stream once applied. The pets are still dealing with issues on fur, sneezing, drooling from this product line and could for rest of lives.

  Business Response

  Date: 01/24/2025

  I have forwarded this on to our corporate compliance division as this product is not made in Lincoln.  

  Customer Answer

  Date: 01/25/2025

  Complaint: 22785777
  
  I am rejecting this response because:

  I spoke to ****** ********: eastcoast time: called 1/15/2025 @ 3:11PM EST (3wks - 1-15-2025 - Friday) counting on this date: $217.70 refund by mail check
  

  I am still awaiting this check by mail. 

  
  **************
  ************
  case 3749453 ref. 
  ****** *** who picked up call! @ 2:10PM CST

  Provided: BBB Complaint ID so response could be made
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/19/2025

  Case# with Zoetis *******. As stated in our previous emails as PetVet/VetIQ/ PetVet we do not reimburse for product reactions as we are unable to predict if pets will have a reaction to the product or not and our company policy. All products that we carry in our clinics come from different manufacturers and any reactions that come from any of those products have to go through the manufacturer in this case Zoetis for the Revolutions. If ****** will only reimburse for their product in the amount of $43.70 we have no control if they will or will not reimburse for the rest since they are a separate entity. The manufacturer guarantee is not our guarantee and is why it is advised to go to the manufacturer. Please contact ****** to discuss their product guarantee with them. There is nothing further that we are able to do.

  Customer Answer

  Date: 02/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as resolution was made already during BBB complaint processes. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their flea medication caused my cat to die and they stated it was my fault because she was under weight and she lost weight due to not eating because she was sick due the flea medication

  Business Response

  Date: 02/03/2025

  Dear ******, 

  Thank you for reaching out regarding ******s case. We are truly sorry to hear you are unhappy with PetIQ's decision.

  When completing your scripts and sending in records, the only weight provided was 4.4 lbs. This was not the only factor that influenced the committees decision. Additionally, it was mentioned that you applied only a half dose of the product, which is considered off-label use and a misapplication. Furthermore, the emergency veterinarian who completed their questionnaire stated that they have not seen kidney failure resulting from a flea or tick product and deemed no contribution to ******s diagnosis. 

  We are sincerely sorry for the loss of ****** and sympathize with your situation. Unfortunately, the review committees decision is final, and no veterinary medical compensation is possible. 

  Kindest regards, 

  *******/PetIQ

  ******************************

• Initial Complaint

  Date:12/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a wellness plan paying for 2 dogs I paid out total well over 1000 in monthly fees for the wellness plan so in case of needing care or X-rays or bloodwork needed I would have no out of pocket costs and they closed their doors locked me out of being able to obtain anything along with no email or phone call to say they canceled and absolutely no reimbursement for what I paid to them and services not rendered. Company is vip petcare(Pet IQ)also known as smart care plan.

  Business Response

  Date: 12/11/2024

  We sent an email out on August 15th to all our wellness center pet parents letting them know our centers were closing and the plans were being cancelled. ****** hasn't reached out to us until this complaint for us to attempt to resolve the issue for her. For **** the plan started March 25, 2024 and was cancelled on Aug 27, 2024. *** received $294.80 in services on the plan and $139.95 had been paid towards those services, so there is no refund for ***'s plan. *****'s plan started on Jan 30, 2024 and was cancelled on Aug 27, 2024. ***** didn't receive any services during the plan duration, so I have issued a refund for the the payments made from Jan thru Aug 2024. The total of the refund is $195.93 under RR10128. I have also attached a copy of the contract.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid an annual premium for a wellness plan set to extend from March ******* to March 28, 2025. The payment was made on March 29 2024 for $387.88. On August 15, 2024 we were notified via email by ***** that as of August 23, 2024, they would not longer be honoring their pet wellness plans. I attempted to contact ***** via their customer service email regarding this issue and was repeatedly told that I needed to call the customer service line to resolve this issue. I spent a total of over 90 minutes on hold before I was able to speak to a person regarding this issue. I was then told, that even though ***** is not upholding their end of the contract (by discontinuing), that we are not owed a refund as the services rendered totaled more than the $387.88 that we paid for the annual wellness plan. The whole point of a wellness plan is that they cover unlimited visits and services, unless they are listed as not covered under the wellness plan. (We did receive a few services that we paid additional money for as they were not covered.)This is an inadequate resolution to this issue, as the entire reason we paid for a wellness plan was to avoid itemized billing of services, and instead to receive care for a flat fee. We did not request to cancel our plan early, in which case I would understand being held liable for the payments. Instead, VetIQ is discontinuing the service, which leaves us without the ability to receive the vet care we had already paid for. In addition, I have no way to internally dispute this matter as I have been locked of my account since the company has discontinued my wellness plan. This leaves me without access to the terms and conditions or any payment history, neither of which have been provided to us. We are highly dissatisfied with the customer service we have received and are seeking a prorated refund amount from August 23, 2024 to March 29, 2025 when our plan was set to end.

  Business Response

  Date: 09/20/2024

  We are sorry that we could not offer the ********** Plans any longer as we do not offer the Wellness Centers as an option to utilize the services. Services provided were at the cost of $680.80. Our contract states that the member and the practice are able to cancel the plan at anytime. Since the services we provided ($680.80) were more than the amount of a yearly payment ($335.88), we would not refund. I apologize we had to close our Wellness Centers and not provide the services you expected and the inconvenience. 

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04-20-24 my dog Lexi was vaccinated in ********* Ca. by Dr. *********************** from Vippetcare/Petiq LLC of *************************************************** We left ********** and are presently in ****************************** August, the *** has emitted a resolution stating that dogs from certain countries, *********** being one of them, in order to enter the ** they had to have a health form from a USDA certified veterinarian from the state where they were vaccinated. I called the "help line" and the person told me that ************ is not certified and they could not help me. This in spite of the fact that the *** states that a certified vet can fill out the necessary health form if they have the required information. This information Vippetcare/Petiq LLC has and is in a capacity to comply so that my dog and I can return to the **. I have called many times their supposed "help line" and when I could speak with someone I got the same response. I have sent various emails explaining that I urgently need their assistance to be able to return WITH MY LEXI to the ** but have not heard back from them. Please assist me in getting them to complete the required form, copy attached. Thanking you ever so much , ****

  Business Response

  Date: 08/09/2024

  We would not be able to assist as we do not have a USDA accredited vet to provide this service. A vet is not required to be USDA accredited in order to give a rabies. We do not offer exams and so the owner would need to work with the *** in order to obtain a permit for the new regulations. 

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The staff themselves are very sweet, but *** spent over $300 when I figured it was ringworm and I came in and said I thought it was and then I go to another vet and it actually was ringworm this whole time and they treated an ear infection and gave injections and I paid for hotspot treatment and more ear infection medication and all of it just wasnt even necessary when I couldve solved this problem weeks ago with less money. Once they said they thought it was an ear infection . The spot on his chest that I pointed out. The first visit. That they skipped over Grew and became hairless. In a perfect circle. Instead of giving me more ear medication to pay for after they said that his ear infection looked better. I dont understand that. And giving me a hotspot treatment to pay for, instead of saying, they didnt know what it was or checking for ringworm again. It just doesnt seem like their processes make sense and its costing me extra money. I would really like for money for those two medications and I would like the 20% off that I was supposed to get off my first visit. Being that they told me that it wasnt ringworm it was an ear infection related thing. I had im in my bed and everywhere else and now Ive got a cleaning company to come in because its been in here festering for two weeks because they told me that it wasnt something that it was. I also have a rash now so instead of taking it to court to pay for the cleaning the rash Id much rather them just issue a refund.

  Business Response

  Date: 07/25/2024

  The vet notes state that the vet and staff discussed each test and treatment with the person bringing in the pet. The spot on the chest was notated in both of the vet's notes and treated each time. Services are confirmed and signed. A refund was denied as the pet was treated for what was presented at the level we are able to treat.

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22042339
  
  I am rejecting this response because:

  I am rejecting this response because: the spot wasnt addressed properly or at all wasnt even looked at the the first time. And they admitted that the second time, hence not charging me for the second visit. :) if it had been, wed have potentially known it was ringworm and avoided the bald spot. The hot spot treatment and extra ear infection medication despite ears looking normal the second visit were redundant, and werent treatment for anything. As hes got ringworm that you all couldve diagnosed by light the first time. And as I said. Id like the 20% off the first visit as advertised on your website as well and the refund for the unnecessary medication. If I have to make it a legal issue. I will. But Im trying this first. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/02/2024

  We are not a full service facility that would be able to determine every skin condition or have the ability to do cultures as a full service vet would. The vet does notate they discussed all areas of concern as they were addressed and prescribe treatment as they see fit at the time of service. All services are signed for and not able to be refunded.  

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought medication for dog on 07/03/2024 used phone # ************** put it on *********** credit card had dog tested at pet vet they would even let me order heartworm medication w/o test at pet vet test where I was referred to use this online health product store Thank-you for payment $87 ,they delayed charging that card hoping that 8 days later that charge wouldn't go through, so enough time would elapse ,then I'm forced to have my dog retested. It collusion between pet vet and pet iq targeting the poor and the old. This is the second time an online pet health product store done this to me. Used a different online store first time buyer beware.....

  Business Response

  Date: 07/18/2024

  A vet patient relationship and negative heartworm test is required in order for us to dispense heartworm preventative. An order was placed on July 3rd to go through the approval process in order to confirm we are dispensing correctly. This process is taking longer than normal and we apologize. We are working diligently to approve orders as fast as we can as well as having a 2nd check to make sure the order is appropriate for the pet specifically. The pharmacy we use will not charge the card until it has been approved and ships. Owner called on the 11th to have the order approved and it was approved that day. 

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2024-04-20, I took my 7 month old Malanois for his next series of vaccinations at the ********************** store located at ****************************************. I purchased and received the 5-in-1 Vaccine (DA2P + Parvovirus) as well as the ***** Rabies Vaccine. Upon payment and request for verification, I was told I could find my records on the website: ***************************** attempting to located my records using both phone number and email address I received a "No Record Found" response. I then attempted to contact PetIQ using their web portal. After 2 weeks and a second attempt I started calling their 800 number. After 3 tries, each ending at the 20 minute ***** I located and started calling their Corporate phone number. After leaving a few voice mails and another week or so of no response I'm here filing this complaint and will also dispute the charges with my Credit Card.I need proof of vaccination to board my dog, or for training and this company has proven to be absolutely impenetrable, refusing to have any contact with their customers post-service.After filing this complaint I intend to contact the ********************** and let them know the type of vendor they are allowing under their roof. It's not a good reputation for TSC.

  Business Response

  Date: 05/29/2024

  I am so very sorry that you encountered such delays and trouble reaching us in order to get your records. It seems that there was a spelling error in your email address that has been corrected and you were able to receive your records. The best email address to reach us is *********************** and the best phone number is **************. If you have any further issues, or questions, please don't hesitate to reach out. Thank you!

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This vet is scamming people out of their money. I am trying to order heart medicine for my dog and they denied it from chewy, they want me to take him to get a heartworm test, but the vet closed all their clinics so theres nowhere to take him. They closed all their clinics after covid. So how am I supposed to take him to their vet? Im paying them almost $30 a month for nothing and they wont let me cancel this plan. So Im basically paying them for nothing and its not right! They have a moble clinic but they only thing they do with them is shots. *** tried contacted them by phone and email and i never get no response. Its impossible to get anyone on the phone no matter what time you call you stay on hold for hours and no one ever answers and they never respond back to emails. Im tired of paying them money every month for nothing!

  Business Response

  Date: 04/01/2024

  Being a plan member allows you to spread payment for your pets care over a 12th month period. If the plan is cancelled before 12 months, the full cost for any services already provided must be collected. The difference between your monthly payments and full cost of services received is due upon cancellation. We have reached out to ************ on multiple occasions regarding his request to cancel his smart care plan. Most recently we responded to another one of his emails today, 4/01/2024. We are more than happy to cancel the plan for him, but we ask that he pay for the services that he has already received, per his signed contract. The cost of those services is $55.98. He can reach us at ************** and we would be happy to get this taken care of for him. We have also emailed, or attempted to call him on 3/29/2024, 01/08/2024 and 01/03/2024.

  I have also attached a copy of the contract from the smart care plan as well.

  Thank you.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21505467
  
  I am rejecting this response because: I have never once received any phone calls from you and when i try to call i am on hold forever and no one ever answers! I shouldnt have to pay you any more money for a service that I cannot even use. You closed down all the vet buildings and you only do mobile now and the mobile van only does shots! I need him looked at, his nails cut, his **** glands done, his ears checked and his heartworm test but i cant do any of this with the mobile van! So Im basically paying you for nothing! I want my plan canceled without having to pay you any more money for doing nothing! Youre taking advantage of people and this is a scam! If i cant use the services that are on my plan than what am I paying for? 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/16/2024

  **************** pet's wellness plan has been cancelled, he has since been to see one of our clinics, and his pet received the heartworm test required for us to be able to approve a heartworm preventive order from Chewy.com, which was approved on 4/11/2024. This has been resolved. 

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In around August 2023 I bought pet armor ear rinse for my cat. After using the rinse, my cat started to show signs of extreme ear discomfort, pain,displease so I took him to vetco veterinarian, *****, ***** **. He was diagnosed as having otitis externa, water in the ear type ear infection.The only liquid like substance was the Pet armor ear rinse that was near my cat . My cat was given mometamax ear solution by the vet. In november 2023 i took him back for a recheck of the ears and it appeared that it was gone. My cat did lose a pound of weight from august to November, After that my cat still isn't feeling well and i also cant afford to continue to take him as this ear rinse did something horrible to him. I sent a claim the company that handles pet armor ear rinse for reimbursement of the Vet bills, I gave them the receipts and vet records that was provided to me from vetco and they said they would send this to their review committee for possible reimbursement. They sent an email saying that they needed additional information from *********** at Vetco and haven't got this information back yet, I asked for a copy of this request for additional information denied as its kept secret, for me send this to Vetco as there is a cutoff date of about12-29-23. They said without this additional information they would not give me reimbursement. I contacted ***** and they said they would not send back the requested information and would not tell me why and what this requested information was also again keeping it shrouded and secret from me. This awkward, borderline unethical/immoral practice is blocking me from obtaining reimbursement from Petiq . I was never told prior about this potential request for information/processes that *** need to be given, I was told to get my pet the care he needed and then submit the bills. I need repayment $270.12 and my cat needs more vet care as a result of this damaging product Pet Iq needs to pay for the future bills.

  Business Response

  Date: 01/05/2024

  Good Afternoon,

  We are truly sorry that ************************ is unhappy with the review committees decision to deny reimbursement. His pet's treating veterinarian at Vetco was contacted four times to get the necessary information, but we did not receive it. We did let ************************ know on December 15th, that we could appeal his case with the additional information from the treating veterinarian, but needed this information mailed or emailed to our office by December 29th. We did not receive any further information within the time frame given. As it is now January 5th, the review committee made their final decision and have closed his case. 

  Kindest Regards,

  Sashsa 

  PetIQ Veterinary Technical Solutions 

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21086289
  
  I am rejecting this response because: the out  of the  reimbursement relied at this point  on the vetcos response  which is pit of my control . This is my cat my  vet bills, my reimbursement and how immoral and unethical of the pet iq to use this as a tool for lack of claim payment. There needs to be another way  as its bot a fai practice that pet iq  will not even tell me what specific information was on the request as i could have tried to get it and send to them  somehow by the cutoff date which by the way  when they notified me of this  left not much time for me to even  try to get this info to them .  As they sneakily sent out the additional request for infor without me knowing  and only let me know with a week or so  that the cutoff date was approaching  was an innapropriate  time frame  for anyone to get the records. I could have sent the request to vetco certified maill as well as an attempt to get them to send the paperwork back tonpet iq 

   

  simply  put , pet iq offers no other avenue to reimburseme t but this with un realistic  timeframes and  unethical and immoral business practices . And as a result of their sneaky paperwork requests to vetco causing me to contact vetco  to tryo to fact find and obtain or try to get the info caused vetco to  ot deal woth me or see my cat which in turn i need to ask info ablut his treatment . 
  

  pet iqs horrible business practices influenced and caused this to happen and now i cant even follow up wit the dr or anyone in the office because of pet iqs processes ehich seem to possibly not be legal  as just another way to not directly invilve me in wll aspects of the business reimbursement process. 
  

  i am left feeling helpless but dependant on another business to do or not to do an action . Pet iq is trying to take advantage of my cats health restoration and and my finances as well  ehich now its alos a finance issue in addition to  immoral and ********* procedures and possibly illegal . 
  

   

  i want my reimbursemmt for the teo bet bills incurred as a result . It is apparent that pet iq  and their family of products goverend is damaging more than just my pets ears and health , rather influencing/ inciting  practices that should be  known and or ar known that i cant control alome another person and or business actions and there for  and offered no other way for reimbursement and leaving me with a need for further treatment and as a result of back and forth woth vetco to find out i can take my cat back as he is still not well now    As he was fine before pet armor ear rinse was used for cleaning  .  
  

  this is horrible for a businees to go this way . 

   

  i want my  reimbursement now !!!! 

  
  Sincerely,
  
  *******************************