ComplaintsforClickfunnels

• Initial Complaint

  11/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear **************** Team,I am writing to file a formal complaint regarding the recent charge on my account. On 2023.11.09 at 18:24, my account was debited $197 for the ClickFunnels 2.0 subscription. The unintended charge has deeply troubled me and has led to significant financial distress.The sudden deduction of this amount has placed a considerable strain on my current financial situation. If the deducted amount cannot be promptly refunded, it will greatly impact my ability to meet essential financial obligations this month. The importance of this refund cannot be overstated, as it directly influences my ability to manage my expenses and maintain stability during this period.I must emphasize the urgency of this matter and respectfully request that immediate action be taken to rectify this issue. I kindly request an apology for any inconvenience caused by this unfortunate incident.I trust that you will handle this matter with the utmost urgency and resolve it in a timely and satisfactory manner. Please provide a prompt response regarding the steps taken to initiate the refund process and address this pressing concern.Thank you for your immediate attention to this matter. I look forward to a swift resolution.Sincerely,*****************************

  

  Business response

  11/10/2023

  Hello ******, 
  
  I would like to say how deeply sorry I am about the inconveniences you have faced. After looking into this a bit more for you, I can confirm that the issue has already been resolved as you have reached out to our support team and they were able to cancel and refund your account. However, I  would like to also mention that once you sign up for a ClickFunnels account, we do provide you with a 14 day free trial and we do notify you multiple times that your trial will end and you will be charge prior the initial charge. I hope you have a great weekend and please do not hesitate to reach out to us again at ********************************** if you have any questions or concerns. 

• Initial Complaint

  11/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On Aug 29, 2023, I sent ClickFunnels customer service ************************ an email where I mentioned this:"Unfortunately, my experience with this product has been less than satisfactory, and I am kindly requesting a refund. [...] I have also encountered various issues with the product itself, including complications, lag, and delayed customer service responses. Unfortunately, we started off ****** There was an email discrepancy between my initial purchase of the 30 Days package & the yearly subscription which I purchased at the 2.0 launch several months later. You took some time to sort it out and I never got any onboarding emails which made for a confusing experience to begin with. I talked to numerous agents. Again, in the spring I had to contact you for a tax receipt because I did not receive my official purchase invoice because I never received onboarding emails. My geru and all the other bonuses I had to ask for separate logins to be set up for me and so on. Sadly, it's been one big headache further discouraging engagement with this service. Additionally, I feel that there were misrepresentations during the initial purchase, as the product was advertised as "easy as drag and drop", yet my experience has been far from that. Despite my intentions, I have not been able to build a single funnel using the platform due to these challenges and the product's performance. I believe that my situation warrants an exception to the refund policy [...] I genuinely believe that a refund would be a fair resolution given I have not benefitted from using your service."I see that someone else submitted a complaint against this company (Initial Complaint 07/28/2023) and claims false advertising and fraud in inducement as grounds to set aside their no refund policy. I wasn't even provided a receipt because of technical issues but my Paypal was charged. I have not used their software at all and they refuse to offer a refund or any other resolution.Ticket # ******* Thank you!

  

  Business response

  11/08/2023

  Hey Anca! Thank you for bringing your concerns to our attention. We appreciate the opportunity to address this matter.We would like to clarify the details of the offer you referenced. The offer you signed up for included a comprehensive training program for funnel builders, which came with a bonus package. This bonus package consisted of 12 months of access to our ClickFunnels 2.0 platform, 12 months of access to our Classic Platform, lifetime access to Geru, Funnel Scripts, and the 10x Secrets Masterclass.As part of this offer, we extended a clear and generous refund policy, which stipulated that if, within the first 30 days, you decided the offer was not suitable for you, we would provide a full refund, no questions asked. We are committed to making your experience as risk-free as possible.We acknowledge that there may have been initial difficulties and delays in accessing the bonus, for which we sincerely apologize. This was due to you using a different email than what you thought you used and so all welcome , invoices and onboarding notifications went to your alternate email used for the purchase. We are pleased to note that you reached out to us in November 2022, and we worked to promptly resolve these issues to ensure you had full access to the bonus content.However, it's important to clarify that refund requests for this offer typically fall within the initial 30-day period. Regrettably, your refund request came approximately 9 months after your initial purchase, which falls outside of the standard refund policy timeframe.To express our commitment to your satisfaction, we would like to offer a goodwill gesture by providing you with one month of free access to the ClickFunnels platform. This will extend your access to our software for an additional one month.You still have access to the Funnel Builder Training, Geru, Funnel Scripts, and the 10x Secrets Masterclass as part of your original purchase, and we encourage you to make the most of these valuable resources.We genuinely appreciate your understanding and value your relationship with us. If you have any further questions or concerns, please feel free to reach out to us via **********************************. We are here to support you in any way we can.

  Customer response

  11/15/2023

  I accept the offer of a month extension if that is the best they can do in my case since it seems that I have no other option so I can at least use the educational materials.

  Please note that they mention my "lifetime" access to additional bonus software and trainings will be revoked upon discontinuation of their service. I assumed lifetime access meant indeed lifetime access, as advertised.

  Although the email confusion mentioned contributed to a rough start to the process and I did thank them for helping me, I did not receive the onboarding emails I requested except for Geru and Funnel scripts. Nevertheless, I made other claims they have not addressed but so be it. I'd rather have any resolution somewhat satisfactory to me than none at all.

  Thank you for your help!

  Anca

  Customer response

  11/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I'd rather have any benefit than none at all. At least with your help they were willing to do something.

  I'm not sure why they mention that my lifetime access (in their words) to the bonus software and training materials will be revoked at the end of the term given they were advertised as lifetime access. Perhaps they could provide an explanation.

  Thank you for your help!

  Sincerely,
  
  *************************

• Initial Complaint

  09/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company billed my credit card four months in a row for $297. I never heard of or subscribed to their marketing services for small businesses. I don't know how they got my credit card information.

  

  Business response

  09/20/2023

  Hello ****, 
  
  After looking into this for you, I do not see any with the information you have provided us with. I do see that you have reached out to our support team but you only provided us with your email and we are unable to locate any charges under this email. With that being said, please reach out to our team at ********************************** and provide us with your receipt number or any other information about the charges and we will be happy to look into it for you. 

  Customer response

  09/25/2023

   
  Complaint: 20620179
  
  I am rejecting this response because:  the response did not try to find a solution, but ended up asking me for my phone number or some type of reference. 

  My credit card is being used.  They can look up that information to contact me or whomever used it.  I am not giving any further information, because I saw many other people in the same situation even to the same dollar amount posted on BBB.  Funny enough, the company uses the same response to people who file BBB claims.  This is some kind of a shell company that hiding fraud.  It is impossible to reach them in any manner.  I left a voice mail and sent a chat.  You cannot reach or get a response from a live person.  No one is accountable or responsible.  They just have stock answers to stall.  No business runs like that.

  If they were interested in resolving the complaint they would stop the charges or contact whoever is using the card.  Instead they sent a shallow response that shows no effort or care but requires me to give even more information.  I never heard of them before, have never been or ever will be involved with them except to prosecute them.  This is not a legitimate business.
  
  Sincerely,
  
  *************************

  Customer response

  11/12/2023

  This company fraudulently charged my credit card completely without my knowledge.  I have never heard of the company nor visited their website.  They did not refund the money to me and my bank, Affinity ******************** attempted to deal with them.  If you look on the Internet there are many other instances.  I want to stop ClickFunnels from stealing from other people.  Please see attached letter from my bank.

  

  Business response

  12/05/2023

  Hello ****, 
  
  After investigating this on our end, I can confirm that all the charges associated with your Credit Card have been disputed and your account has been cancelled, so no further charges are expected. However, I would like to acknowledge that the email associated with the charges is very unusual and it doesn't look like a real email, which indicates that this could be a fake account set by a bot. It is very possible that your Credit Card information was stolen and an account was created with it. I can assure you that this has not been done on our end as we take privacy very seriously and would recomend you to change your physical Credit Card if you have not done so yet. I apologize for any inconvenience that this may have caused you and please do not hesitate to reach out to us at ********************************** if you need any further help. 
  
  Thank you!

  Customer response

  12/08/2023

   
  Complaint: 20620179
  
  I am rejecting this response because this company is impossible to get a lucid response from.  The e-mail wasnt addressing my problem of credit card fraud.  It was an empty response with no redress of the $1,200 that was stolen from me.  

  I had to go through my bank to pursue this and my bank determined it was fraudulent.  There are a lot of other messages on the BBB site about this company as well. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I wanted to try ClickFunnels 14 Day free trial.I never received a log in/ welcome email.I reached out to costumer support email.After 24 hours of back and forth with a support team member I was told they couldn't find my information.At that point I said I was no longer interested and wanted to cancel my trial which I had not received access to.I informed the customer support person that I'd be watching my account for a charge as I had a feeling they would change me even though they apparently didn't have my information.Now I've been charged $197 for a service I didn't receive and canceled 1 day later.I'm shocked such a big company like ClickFunnels is conducting business in such a shotty thieving way.

  

  Business response

  09/13/2023

  Hello *******, 
  
  After further looking into this for you, we were able to locate your account which was under a different email than the one you provided and cancelled and refunded the amount of $197. If you ever need any help again, please do not hesitate to reach out to us at ********************************** 

  Customer response

  09/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I requested to cancel a trial subscription. The company said they did what was asked but then attempted to take out a years worth of the subscription Over *******. ******* told me that it was resolved yesterday, and they attempted again. I have been trying to cancel it for over two weeks. I had to call my bank and issue a stop payment. I need this business to stop trying to take money off my card.

  

  Business response

  08/11/2023

  Hello *********, 
  
  After looking into this for you, it seems like our support team was able to cancel and void any invoices you had with us. With that being said, we will not attempt to charge you again as both of your accounts ClickFunnels Classic and ClickFunnels 2.0 are canceled. If you have any other issues please feel free to reach out to us at **********************************. 

  Customer response

  08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charged on 7/13/2023 for $197 and I've never heard of this company. They charged me the same day I went to the dentist and they then attempted to charge me again 8/4 but my card was active so it declined. I already filed a dispute but this company needs to explain why a account was made.

  

  Business response

  08/07/2023

  ********************, 

  Thank you for bringing this to our attention. I am unable to locate your email in our system. We take these matters very seriously and would like to help investigate this further. Please send us an email at ********************************** with the details of the charge including the email address you are receiving the receipts at. Looking forward to assisting you further!

  Customer response

  08/09/2023

  The company states that because I don't know the email associated with the account that I can't get a refund. Although my  information was stolen they don't care. I need to know the information of the person that stole my information. 

  

  Business response

  08/24/2023

  ********************, 
  
  After looking into this a bit further, I do see that you disputed the charge and because of this I cannot refund your charge as we do not have your money anymore. If you haven't received the money back to your bank account please contact your bank. 

  Customer response

  08/25/2023

   
  Complaint: 20425455
  
  I am rejecting this response because: I'm still disputing with my bank and the only reason is because this company stated they couldn't refund me my money is because I DIDNT KNOW THE ***** FOR THE ACCOUNT THAT HAD USED MY INFORMATION. So I'm rejecting this until I get the dispute finished with my bank.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am getting multiple emails a day that I have unsubscribed to many times but I still get multiple emails a day that all lead from this business. All the email subjects are false and misleading. I just want to be unsubscribed from all of them and not receive multiple emails a day. False and misleading subject lines should be illegal especially when they are pertaining to money or packages. 99% of the email subjects lines say something about a package that I should be receiving or money that has been deposited. All of which are false or misleading. Again this should be illegal and companies should be sued who use this kind of wording in the subject lines of emails.

  

  Business response

  08/04/2023

  Hi *****,
  Thank you for bringing this to our attention. I am unable to locate your email in our system. The emails you referenced dont appear to be coming from ClickFunnels, but it is possible that you may be receiving emails from a user of our platform? We take these matters very seriously and would like to help investigate this further. Please send us an email at ************************************* with the details of the emails youve been receiving, including the email address you are receiving them at so that we may assist you further. If you have an example to forward, even better! Looking forward to assisting you further!

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I subscribed to Clickfunnels 2.0 last fall for $2,116.82. I was unable to log into the system for the first 3 weeks due to bugs in the system and once I got access I was unable to link my domain name and access all of the features. Its now passed the deadline for a full refund and now Im stuck in a subscription that is still not performing as promised. The team said to be patient as they work out the bugs. I paid a lot of money and did not get what I paid for. Very disappointed.

  

  Business response

  08/02/2023

  Hello ****,
  
  Your October, 2022 purchase date is outside of ClickFunnels 30 day refund policy, but Ive ensured that your subscription is set to cancel prior to renewal so that you will not receive any further charges. Your satisfaction is highly valuable to us, and we regret any inconvenience you may have experienced. It sounds like you may have had some frustrations with some of the functionality and general use of the platform? I was unable to find any inquiries for support, aside from the refund request you sent in June, 2023. Our support team is available to assist you with anything you may need, anytime, related to your use of the ClickFunnels platform. Please, dont hesitate to contact us at ********************************** if we can be of further assistance.

  Customer response

  08/03/2023

  This is the only chance youll ever have to get Clickfunnels 2.0 for $1997
  
  Once in a lifetime opportunity only available for 2 days
  
  I guarantee this is the greatest software ever made
  
  If you cant afford it and dont have the money, just use your credit card
  
  If youre not completely happy, I will refund your money guaranteed
  
  All lies.  The software does not work as promised. It is still being sold at the same price (see attached ad posted moments ago). Fraud in the inducement is grounds to set aside the terms and conditions, including the unenforceable arbitration and waiver of warranties and class action. I am also reporting this SCAM to the *** for investigation. 
  

  Customer response

  08/03/2023

   
  Complaint: 20390113
  
  I am rejecting this response.
  
   This is the only chance youll ever have to get Clickfunnels 2.0 for $1997
  
  
  Once in a lifetime opportunity only available for 2 days
  
  
  I guarantee this is the greatest software ever made
  
  
  If you cant afford it and dont have the money, just use your credit card
  
  
  If youre not completely happy, I will refund your money guaranteed
  
  
  All lies.  The software does not work as promised. It is still being sold at the same price (see attached ad posted moments ago). Fraud in the inducement is grounds to set aside the terms and conditions, including the unenforceable arbitration and waiver of warranties and class action. I am also reporting this SCAM to the *** for investigation. 

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Clickfunnels charged my bank account for $197 but did not activate my subscription. I reached out via email multiple times and was giving the same run around by four different reps for clickfunnels. I got asked to provide the same information by every rep I spoke with via email and once I provided the information via email, they were all giving me the same response, was that I would have to wait. While, it is going on a both of waiting and I have not received access to the subscription I was billed for nor was I refunded the $197. At this point I would just like to be refunded my $197 and no longer deal with Clickfunnels.

  

  Business response

  07/27/2023

  Hi ******,
  
  Here at ClickFunnels, we take our customers' privacy very seriously and we do not make any changes to accounts unless they are verified by the customer. I understand that this can be frustrating at times, but in order to ensure a secure platform and customer information, we need to verify your account every time you contact us.
  
  After further looking into this for you, it seems this was taken care of by our support team and your account has been cancelled and refunded. Please do not hesitate to reach out to us at ********************************** for any other questions or concerns. Thank you!

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I accessed a 5-day challenge through their website. On the website is a 365-day guarantee. This same promise was made in the 5-day challenge course. That inclined me to purchase and trust the service. Then on 12-22-2022 I paid clickfunnels $1,997.00 They allowed access to the platform, as stated in the videos. I made pages and funnels, watched training, and ran ads. But their system did not prove to have any returns or live up to the 3x guarantee. I then contacted CF customer support to refund my investment. They declined. I showed them the website FAQ that promises a 365-day guarantee and to cancel at any time, which they declined again. I advised them to have management look at the request.The perceived management contacted me by email to advise of the same thing. They said the refund was only for a specific purchase of some books and t-shirt junk. But that's not true because the guarantee was repeated in videos when they sold the product to me. I want to resolve this with a refund since their system did not 3x my money or prove profitable.Thanks.

  

  Business response

  07/17/2023

  Hello ******, 
  
  I understand the frustration you're experiencing regarding the confusion. After carefully reviewing the screenshot you provided and investigating the matter, it appears that the $1,997 charge you mentioned is related to our Funnel Builder Secrets, while the picture you sent is from our Your First Funnel product, which is priced at $29.95.I apologize for any confusion caused.
  
  You can find more information about our Your First Funnel kit at this link: *********************************************. However, regarding the Funnel Builder Secrets purchase you made for $1,997 on December 22nd, it falls outside of our 30-day refund policy, as stated here: *********************************************************************. I understand that this may not be the outcome you were hoping for, but due to our specific refund policy for Funnel Builder Secrets, we are unable to provide you with a refund.If you have any further questions or concerns, please feel free to reach out to our customer support team at *********************************** We appreciate your understanding in this matter.

  Customer response

  07/27/2023

   
  Complaint: 20321167
  
  I am rejecting this response because: they have manipulated the buyer in the classic bait and switch methods. After you click purchase the terms of policy change, so they say. They also say these are two different services but I checked and they offer the same platform options. I came to their service through one site and then when I buy they changed the guarantee. Very scammy. 
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩