ComplaintsforClickfunnels

• Initial Complaint

  06/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Over the last two months this company has attempted to take out several hundred dollars from my account. Two to three times a week, every week. I've never even heard of this company, and I'd really love to know when my information was used to create an account capable of being billed over and over and over.

  

  Business response

  06/20/2023

  Hello *******,
  
  After investigating the information you provided, I found that the only account associated with the given details was created in May. However, this account has never had a successful payment. Consequently, our system automatically cancelled the account, and there are no future charges scheduled. If you have any additional attempts or further information that could assist in the investigation, please let me know, and I will be glad to look into it for you.
  
  Thank you for your cooperation.

  Customer response

  06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I entered into a reacurring monthly subscription charge with Click Funnels 2.0 using my moms credit card number the subscription has long since been cancelled by me however her statement from her latest credit card stated she is still being charged the reacurring charge of $197:00 as of May 25th. Attempts to call the one and only number listed for this company have proved futile. I want my mothers $197.00 back and anything thing else they have taken. I will call her credit union to report these charges as not authorized. My mothers name is *****************************************. Your help in this matter is greatly appreciated. Her credit card removed from their file data base and no more charges is what I am seeking to resolute this matter. Thank you

  

  Business response

  06/13/2023

  Hello *******, 

  I have taken care of this for you and cancelled the subscription and refunded the payment of $197, please allow up to 7 business days for the refund to show on your side. I also removed your mother's Credit Card from our database so she won't be charged anymore. 
  
  I hope this satisfies your needs and wish you all the best! 

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  October 13, 2023 $2267.21 I've been contacting ClickFunnels since I first purchased it. Their team has successfully deleted my account multiple times. I have at least 100 emails back and forth with the team. The team can't seem to fix these issues. They have thrown me from person to person for months. Not ONE person can fix these problems. Their software is incapable of delivering what it promised. I build a funnel, they delete it. I build a funnel, they delete my domain. I buy a new domain, build a funnel and they delete my account. They send my problem to Engineering, months go by, complete silence. The last person claimed I've never been a customer. When I send receipt and emails to prove I am, they just stop responding.

  

  Business response

  06/05/2023

  Hello *****,
  
  I apologize for the initial difficulty in locating your account. It seems that the account was created using a different email address than the one provided. However, I have investigated the matter further and our team was able to locate your account and assist you with your request. It looks like we also gave you a refund outside of our refund policy as a courtesy from our side.
  
  Please reach out to ** via email if you ever need any help from us. 

  Customer response

  06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  *******************************************

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went online thinking this company or whoever they claim to be not who they really are. When I signed up thinking this would helpful or even get me above the water, I found out for one this entirely two different companies that are taking money from hard working with so little money to survive. One was Trafficforme.com which did finally give me back my refund after numerous emails until I said Better Business Bureau they responded with my money. Now I was told the money taken out on 05/12/2023 $28.00 & $147.00 owed to me is not from them, I was like wow. So, I had to check my emails well guess what, there's two scammers. The name is The Profit ********************************* own by ************************************************************ I just want my money back total $175.00 back in my bank account and I would be satisfied, and they wouldn't have to worry about me in life again. Please return back to me immediately no excuses.

  

  Business response

  05/23/2023

  Hello ******,
  
  As an initial matter, please be advised that ClickFunnels is an e-commerce software and marketing company that provides high-quality, content-neutral web architecture to tens of thousands of active brands of all sizes. ClickFunnels has no record of the charges in question. The company referenced (The Profit Machine) is not associated with ClickFunnels directly, but it is possible that they are a third party user of our software. Please contact ** directly at ************************************* and provide the website URL in connection with The Profit Machine so that we may further investigate this for you. Thank you in advance for your understanding and cooperation.

• Initial Complaint

  05/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I want my personal information removed from their database. I believed that I was applying for employment. It was just a link to their site to collect my personal information.

  

  Business response

  05/18/2023

  Hello Tino,
  Thank you for reaching out. We were unable to locate an exact match of the information you provided in our system. We take all information requests very seriously and in an effort to ensure we honor your request, we will be contacting you for additional information via email. Please be on the lookout for an email from *************************************. Looking forward to assisting you further!

  Customer response

  05/19/2023

   
  Complaint: 20057814
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  This is the link where my data was obtained:

  www.jobworkabe.clickfunnels.com/optin1683152373648

  

  Business response

  05/23/2023

  Hi Tino,
  I am just following up to thank you for providing the additional information we requested via email. I see that ********* from our compliance team was able to assist you further. We consider this matter resolved. If you need further assistance, please dont hesitate to reach out to *************************************.

  Customer response

  05/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I found out after a Credit card notice that they enrolled me in a subscription on charging $ 297 on my credit card for several months on a bite and switch strategy. Never received an invoice or any services for it neither. After I realized about the charges I contacted them immediately to solve it and they just say they will cancel the subscription due to no use and refund me the current month but cant refund anything else. The refund should have been for $ 891. When I contacted them, the rep said that they cant refund anything older than 30 days and didnt even wanted to check on my case to see that I didnt even know that they enrolled me in the new system and to check that I didnt have any activity there, no apology, no refund, no nothing, really showed a lack of care .. I really thought that Clickfunnels.com was Legit but it really felt like a scam.

  

  Business response

  05/08/2023

  Hello *******, 
  
  I was able to locate your communication with our support team and although we have a very strict 30 days refund policy, which you can see from our Terms of Service here: ********************************************, our team has refunded all your payments as a one time courtesy. If you have any other questions please reach out to our support team and we will be happy to help you. 

• Initial Complaint

  04/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I found out after a Credit card notice that they enrolled me in a subscription after a $ 29 event, they kept on charging $ 297 on my credit card for several months on a bite and switch strategy. Never received an invoice or any services for it neither. After I realized about the charges I contacted them immediately to solve it and they just say they will cancel the subscription due to no use and refund me the current month but cant refund anything else. The refund should have been for $ ****. When I contacted them, the rep said that they cant refund anything older than 30 days and didnt even wanted to check on my case to see that I didnt even know that they enrolled me in the new system and to check that I didnt have any activity there, no apology, no refund, no nothing, really showed a lack of care .. I really thought that Clickfunnels.com was Legit but it really felt like a scam.

  

  Business response

  04/24/2023

  Hello *********, 
  
  I have reviewed your concerned and checked your request from April 19th as this is your only support request with us. We do have a very strict 30 day refund policy, but as a one time courtesy from our side I went ahead and refunded 3 additional charges for you which makes it a total of 4 payments of $297/each refunded to you. Please allow up to 7 business days for the amount to go back into your bank account. 

  Customer response

  04/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  

• Initial Complaint

  04/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I did a free trial of Clickfunnels 20 on March 28, 2023. I didn't use the trial because I realized that my company already has a subscription. When I came to cancel my trial on April 11, 2023. I realized I had already been billed $197. I immediately canceled my subscription and assumed since it was the beginning of the billing process I would be refunded. I was told via their chat that they had canceled my subscription. Now today, the charge posted. I never used the program. I tried to cancel. There is no way to contact anyone for clarification or help with billing. The number listed on their Better Business Bureau page is not for customer service and their bot system stops responding when you ask for a customer service number or to speak with a human. I never used this subscription and I would like to be refunded since they canceled it on the day first day of the billing cycle.

  

  Business response

  04/14/2023

  Hello *****, 

   

  ClickFunnels takes the security of our users seriously and require verification when altering an account, however, I do see that you canceled your account a few hours after we charged you and you have a ticket with us about a refund. We did ask you to verify your account for security purposes and waiting to hear back from you. I will follow up with you via email on your ticket in case you didn't get notified about our first reply. 

• Initial Complaint

  04/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled my subscription but they still tried to bill me.Also, although I emailed their support from the account email address they asked for all this information, which is rubbish:Name on account Last 4 numbers of the payment card Exp date of payment card Date of purchase or last bill date Billing Email

  

  Business response

  04/12/2023

  Hello ****, 
  
  ClickFunnels takes the security and privacy of its users very seriously. When a request is made that can alter an account, we require certain verification protocols be met before any action is taken. However, I do see that the account has been canceled recently by the account owner and I will follow up via email. 

• Initial Complaint

  03/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for the funnel builder secrets certification course. I have an email confirming my subscription for 5 payments of $1997. I have an email from clickfunnels support acknowledging that I signed up for the certification course which is to be billed at 5 payment of $1997.I have never received any other documentation regarding any other payment or invoice other than the Certification Course which was to be billed at 5 payments of $1997.Yet ClickFunnels support is telling me that the course is 6 payments, and wont send me any documentation that I agreed to such terms.Had the support team not acknowledged my email (just 3 days after signing up for the course) that I enrolled in the certification course for 5 payments of $1997. And had advised me of a 6th payment at that time, I would have cancelled right then.Ive never seen a page, or been sent an invoice mentioning a 6th payment, until my card was wrongfully charged - and ClickFunnels support just expects me to take their word for it.If I had any knowledge about a 6th payments, I would have never signed up for the Certification Course in the first place.

  

  Business response

  04/11/2023

  Hello ****,
  
  First I would like to sincerely apologize for the confusion and inconvenience that this has caused you, as I understand how an unexpected charge can affect your life. Second, I would like to say that I went through all your communications with our team and I completely understand your frustration and where the confusion is coming from. While the terms and conditions are that you need to purchase our Funnel Builder Secrets ($1,997) ************************************************************ first and then you purchase the Funnel Builder Certification for additional 5 payments of $1,997 ************************************************************************** , to make it right for you I went ahead and refunded your last payment of $1,997 to make a total of 5 - $1,997 payments and kept all your access to the Certification program. I have also attached screenshots of where it says that you are only purchasing the Funnel Builder Secrets for $1,997 and once this is unlocked you can purchase the Funnel Builder Certification for additional 5 payments of $1,997. Again, I apologize for the confusion and frustration.  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩