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Complaint Details
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Initial Complaint
12/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This might not be a problem with clickfunnel, but with my workspace using clickfunnel for a PayPal scam.I received a text today, 12/17/22 from customermsgge-maelinfo-sjdkowc-313-355-****************************** the text starts with suspicious activity has been detected on your account and your account has been locked, Next it reads contact this link https://myworkspacef8b2d.myclickfunnels.com/ 8c3n9damx and if you don't your Paypal account will be terminated in 24hrs. Of course I went right to my real PayPal account and it is fine.
Business response
12/19/2022
Thank you for the information!
We take all scam and ******** attacks very seriously and will be further investigating the problem with the *** being sent to you.
Customer response
12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I've been charged by Clickfunnels each month since January 20th for $315.56. I have never used their site and my credit card was used against my authorization for these transactions.Business response
12/12/2022
Hello!
We have found the charges and have refunded the charges that were unintentionally subscribed to. If you have any other questions please let us know!
Customer response
12/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
12/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled my trial membership prior to the end date, but was just charged $1884 from my checking account on 12/03/2022.Business response
12/05/2022
Hello!
We have looked into your account and can confirm that the charges have been refunded and your account has been cancelled so there is going to be no further charges. We apologize for the issues that you had in your billing account, but we hope to see you again in the Funnel Hacking world.
Initial Complaint
12/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I receive up to 3 fraudulent texts daily from this company posing as ******* phishing for my account information. Text copy of this mornings attempt is pasted below.[ ******* ] Please update your payment details.We're having some trouble with your current billing information. Click link below to update your billing information :https://accountrenewalsuppo.myclickfunnels.com/?login-error Best Regards,The ******* teamBusiness response
12/05/2022
Hello!
Thank you for the information regarding a user posing as another company. We are working on the investigation to track down this user so no one else is a part of this issue. Thank you again for your time, we are tracking down any charges related, for now, please make sure to contact your banking institution for a full write up.
Initial Complaint
12/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Did their one month free trial that would be $147/month after the month was up. During the free trial went to remove my info and cancel subscription. Wouldnt let me remove my credit card info. *******, but I was able to cancel my subscription and got the successfully unsubscribed banner. Yesterday November 30th got charged $147 for a months subscription when I already cancelled it. Do not do their free one month trial, it appears they charge after the month is up regardless.Business response
12/02/2022
Hello!
We apologize for the confusion on the account, the account has already been refunded and we see the account has also been canceled so no future charges can be placed on the account. Please let us know if you have any other questions!
Initial Complaint
11/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I discovered $147.00 was taken out of my bank account. I don't know how they were able to get to my bank account to withdraw money? I called my bank and then I called their phone # for their business and they were not taking calls. Their was a message for "customers to go online to cancel orders or accounts". I want to know how they were able to do that in the first place since I didn't order anything nor do I know what this business does??? I did not order or want whatever they have or do. I really need my money back into my account. I live on Social Security only.Business response
12/05/2022
Hello!
Unfortunately we were unable to find your purchase that you made with ClickFunnels, to do more investigation we are going to ask you to write into ********************************** so we can further help.
Thank you for your time.
Customer response
12/06/2022
Complaint: 18452890
I am rejecting this response because:11/17/2022 POS Debit - Recurring CF ETISON,
************ ID($147.00)
This was taking out of my checking account. This is the exact copy that is showing on my checking information.
Sincerely,
*******************************Business response
12/12/2022
Hello!
We have found the charge and were able to refund, if you have any more questions please let us know at *********************************** Thank you for connecting, we wish you the best of luck.
Customer response
12/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************I want to know how they got my bank information. I certainly DID NOT contact them or know anything about what this business is about. If they got it from something I did, I surely don't want to ever do it again. When should I get the refund?
Customer response
12/20/2022
Complaint: ********
I am rejecting this response because:
This is ******************************* regarding complaint # ******** against Click Funnels. They are supposed to be refunding my money ($147.00) that was taken out of my account on 11/18/2022 without my permission. They did not refund my money, they took it out of my account again on 12/19/2022. I called my bank and now I have to cancel my debit card and order a new one just because they are stealing my money. I do not have money for them to take. My account is going to be overdrawn and right at Christmas time. I need help with this. I get Social Security once a month and that is all I have. I don't understand how anyplace can do this.
I do not have anything to do with this company, if that is what it is. I am disabled and do not know how they got my information.
Please help,
*******************************Business response
01/03/2023
Hello!
We apologize that the funds were taken out, but with the lack of information that we are given through BBB and we will be reaching out to you via our support team to try and get those refunds done as soon as we can.
Thank you for your time.
Customer response
01/10/2023
Complaint: 18452890
I am rejecting this response because: they ARE NOT telling the truth. I know they had my information because I gave them my name, when the amount was taken out of my account and my phone number. They had my e-mail as well. They would not get back with me. Whenever you call the phone number you have to leave a message. No one ever answers it.I just looked into my account and my money was deposited back into my account yesterday. My issues are, how did they even get my information and why did they think it was okay to just take my money. What if this happened to someone who didn't take all the steps that I did to get their money back, like my Mom or Grandma that might not even realize it until much later? How many people do they do this to?? This is VERY SAD and I would think illegal.
Sincerely,
*******************************Business response
01/19/2023
We believe there was some type of fraud activity happening with your account and your card, please reach out to your bank to find further information.
Out of our investigation we were able to find the payment method that was used but none of the other information that you had given matched, so we concluded that your payment method was potentially used without your knowledge.
If you have any other questions please contact ********************************** and we can further assist.
Customer response
01/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
11/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I signed up for the service and after 2 days into the 7 day free trial, I cancelled the service. On day 6 I tried to log in to confirm my account was canceled. No record of my account. My account was charged $97. I responded to Clickfunnels that I had canceled my service before the week trial was over. I got a customer service email asking me for my account number and other information I no longer have.AGAIN they attempt to charge me on a service I declined. Do I have to call them everyday to get them to stop? Please help.Thank youBusiness response
11/22/2022
Hello!
We have looked into your account and noticed that the payment actually failed and was never charged to the card on file. We can also confirm that the account is now cancelled and will no longer bill. We apologize for the confusion on your account, please let us know if you have any other questions.
Initial Complaint
10/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
$297.00 was fraudulently deducted from my account beginning in 2020 and continuing until 2022. The account hacked into was one that I do not use, therefore the charges were not noticed until the balance dwindled below a threshold where fees were beginning to be assessed. Chase Bank stated that there was a random $20 charge, often appearing as a "test charge", before the onset of the series of charges. Please advise if you require statement copies from the bank to confirm.Business response
10/31/2022
Hello!
Thank you for getting in contact with us about the card that was taken from you to make these purchases. Since we have to conduct a formal investigation on our end to identify the charges that were not with your specific information, we will need you to reach out to **********************************
If you have any other questions please let us know! Once you reach out, we will do the best we can to find the charges and get you refunded.
Initial Complaint
10/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have two email confirmations that my clickfunnels account has been canceled dated March 9, 2022 and yet they have been billing me $106.95 a month since (at least $641.70 owed back to me) then and have fought me at every turn trying to stop them. This is as sleezy a business as has ever been established and my bank's efforts to remedy this have failed because Clickfunnels keeps fighting them on it. My bank is now telling me to deal directly with them but they offer no phone support, their phone number goes to voicemail and no one ever calls back. To file a complaint with them they force you to log back into your account, which I refuse to do since they will only use this as some kind of fuel about my use of my account. I have not logged back in to Clickfunnels since February!Business response
10/21/2022
Hello,
We have looked into the matter and can confirm that you have disputed the last six charges on the account. Once in a disputed status we cannot issue a refund as an open case is still running through your bank. Once the bank is done with their review the money will be available back into your account, but as of now we cannot touch the funds that you have disputed.
If you have any other questions please let us know!Customer response
10/21/2022
Complaint: 18247920
I am rejecting this response because: Clickfunnels is a predatory company and their claim that my account was not cancelled at the beginning of March is an outrage. They claim that a different card was used but the billing address and phone number is my own! This is so evil!
Sincerely,
Kalindi KunisInitial Complaint
09/20/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I tried to purchase the companies Toonly then it went to Voomly and it kept on going with offer after offer trying to upsell in a very tricky deceptive way They say something to get you once your in their landing page you vegan to realize this is a scam they offer a whole wide range of things then once you purchase they start with oh to get this you'll need to upgrade which contradicts everything they offered to begin with. So for that reason I want a full refund. I will never give this toonly or voomly the time of day they are beyond deceptive and the bbb council along with attorney general and FTC needs to get on the company. Thank you @rychernandezBusiness response
09/19/2022
*********************, former owner, said he had closed this business over a year ago. Consumer needs to contact Etison near *****, *****.Customer response
09/19/2022
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 17919805
I am rejecting this response because: I need to be given a copy of the complaint and please refile complaint against the name of company he gave us
Regards,
***************************Business response
09/26/2022
Hello!
We are sorry to hear that your time using the Doodly/Toonly products were not satisfactory. We have gone ahead and refunded those two products in which you will see in just a few business days.Please let us know if you have any other questions.
Customer response
09/26/2022
Complaint: 17919805
I am rejecting this response because: i want a full refund not a partial as they mentioned in an email to me
Sincerely,
***************************Business response
09/30/2022
Hello,
I believe we have issued a full refund, if you have any other questions please let us know. Our support team has closed the support ticket due to the issue being resolved.
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Get a QuoteCustomer Complaints Summary
64 total complaints in the last 3 years.
14 complaints closed in the last 12 months.