ComplaintsforClickfunnels

• Initial Complaint

  02/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  No live support to help with billing issues. It does not matter what info you enter into an order form, they will only try to charge the card they have on file. They are great at issung limited time deals, but those deals will expire becuase their billing system is broken. How secure is it since the card number entered is never charged? What are they doing with the information? They recently purchased Voomly and it is the same problem: broken processor and no live support.

  

  Business response

  02/11/2023

  Hello! 

   

  We apologize for the struggles that you have had reaching out to support, our support team is available 24/7 and can be reached at ********************************** at any time. 

   

  I do see that you purchased our 12 month package, if you would like a refund for this please reach out to support before we close the account down. 

  Customer response

  02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  02/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did a free trial of Clickfunnels 2.0 then was subsequently charged $197 on November 12, 2022. I immediately cancelled my subscription which I had intended to do during the trial and was told that I would not be billed again. However I was billed again on December 12th for $197 and again on January 12th for $197.I logged in again today, Feb 6th and my account shows cancelled as of Nov 12th. I tried to remove my credit card but it will not allow me. I called their number ************, but this is just an automated system that says they will not support customers via the phone. It suggests emailing billing. I have done this before and have cancelled yet I continue to get charged for a service I have never used. I have not created one funnel with them and would be fine to pay for the one month because I did not cancel in time, but refuse to pay month after month for a service I have already cancelled.

  

  Business response

  02/10/2023

  Hello! 

   

  I can confirm that your account is now cancelled and we have processed two refunds of $197 to your account for the monthly subscriptions. Thank you for your time! 

  Customer response

  02/13/2023

   
  Complaint: 19342081
  
  I am rejecting this response because: They just tried to run my again for an additional $197 and I have not seen the refund they say they processed. I would still like resolution.

  
  Sincerely,
  
  *********************

  

  Business response

  02/20/2023

  We have looked into this further and have refunded the last two months of subscription charges but also can confirm that your account has been cancelled. 

   

  Let us know if you have any other questions. 

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a VIP access to their course. After being led into their sales funnel. Only after purchasing was did it give me the dates to the event which was almost 6 months old. After reaching out to the company. I got an automated response that was completely ignorant to the matter.

  

  Business response

  01/27/2023

  Hello! 

   

  I see that you have access to our most recent courses and memberships in your account. Are you wanting a refund for the services? If so, you can reach out to ********************************** and we can get you taken care of asap! 

• Initial Complaint

  01/24/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have 2 accounts one for my business under ************************* It was advertised to me a monthly charge that I could cancel at any time. The product has missing features and is not very user friendly. I was charged for the year upfront on Jan 12. 2023 $1524 I expected to pay for the one month I had it but they charged me the year I opened another account with the same free trial under a different email address for a different business. I canceled the trial same day to their support email ********************************** as it said that i could do to cancel in their emails I just received and email stating they were going to charge my account $197 (the monthly fee) on Jan 26/2023 this is the same offer I signed up with on other account. The phone number doesn't take voicemails.

  

  Business response

  01/25/2023

  Hello! 

   

  We have gone ahead and cancelled/refunded the charge that you are inquiring about! If you have any other questions please let us know! 

  Customer response

  01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled my account and I was charged $1,656.59 in my bank.

  

  Business response

  01/09/2023

  Hello! 

   

  We have looked into your request and have found that the payment has already been refunded to your account. No further action is needed. If you have any other questions please reach out to *************************************.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have joined a airbnb course that by the name of Airbnprofits I received a ad by the owner named ***************************. I noticed there was a 14 day free trial then after its around *****. It also stated that you cancel at anytime, No strings attached , and all you have to do is go to account settings to cancel. I registered, put my credit card information in and then after it said I was registered I attempted to log in. The log in completes but there was nothing there, there was no course or no account settings to cancel. Can anyone help with this matter I just dont want to get charged for anything.

  

  Business response

  01/04/2023

  Hello! 

   

  It sounds like you have signed up for a course that was made by a person who uses ClickFunnels to make their funnels/pages. If you could write into ********************************** with more information we can certainly get you connected to the right place, but unfortunately the trial you have signed up for is not ClickFunnels associated. 

  Customer response

  01/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business responded and helped me out so thank i would like to cancel this complaint for now.
  
  Sincerely,
  
  *******************

• Initial Complaint

  12/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had requested (at least 7 times) for CF to straighten out my billing. I had a 1.0 account that I was paying $297/mo for. ******* ran a special in Oct. 2022 for $1997 that gave access to 2.0 for a year and 1.0's premium for a year (along with other bonuses). I signed up. Then, I kept getting charged $297 for the 1.0. I sent support tickets for a refund of the $297's. I even sent pictures of my bank statements showing the $1997 and the $297.I ended up placing my 1.0 on the $9.99/mo until I could get this fixed. It resulted in me not being able to use 1.0 (where my membership sites are). Then I got an email (on my other gmail) saying CF has cancelled my $237.60 account. Huh?I bought the $1997 using card ending in ****. I paid the $297/mo on card ending in ****. I have missed out on 3 months of using CF because of this problem. My 1.0 and 2.0 are under one email address but the "cancellation of my account" went to another email. I was told that CF would refund the $9.99 pause charge but cannot refund anything else because of their 30 day rule. Well, it wouldn't be past 30 days if CF would've fixed the problem to begin with!!I want the $1997 put back on my card ending in ****. $594 ($297 x2) put back on my card ending in ****. $235 (11/21 payment for ** what) back on card ****, $126.61 (10/19 for ** what) back on card **** and $9.99 pause charge back on card **** since CF couldn't fix the problem the first 4 times I asked.Recap:$1997 back to card ending in **** since the problem couldn't be resolved and I couldn't use my 1.0. AND $965.60 back on card ending in **** for either being falsely billed, being billed for stuff that I have no idea what it was for, or for having to 'pause' my 1.0 account because CF's billing **** couldn't fix the problem. ($594 + $235+ $126.61 + $9.99) totaling $2962.60. All the back and forth emails asking for the same stuff over and over again seems like a stall tactic. I am 70y.o, and have never had such poor customer service.

  

  Business response

  01/03/2023

  Hello! 

   

  We are reaching out to you because we have your support tickets in our system and are actively reaching out with our billing support agents. We have escalated the issue to the manager level so we will make sure that your request is fulfilled. Thank you for your time. 

  Customer response

  01/03/2023

   
  Complaint: 18666726
  
  I am rejecting this response because: it's been going on since November. I just want all my monies back.
  
  Sincerely,
  
  ***************************

  

  Business response

  01/14/2023

  Hello! 

   

  We have found both payments that were in October and November and made sure both of those payments were refunded. If you have any other questions please let us know! 

  Customer response

  01/23/2023

   
  Complaint: 18666726
  
  I am rejecting this response because:
  

  I want the refund for the $1997 that I paid for the ClickFunnels combo. I began complaints to ClickFunnels within the 30 days and the issue was not fixed in a timely manner.

  Please put it back on my card ending in 5221.

  
  Sincerely,
  
  ***************************

  

  Business response

  02/01/2023

  We have gone ahead with the request and got your full account refunded. 

   

  If you have any other questions please let us know! 

• Initial Complaint

  12/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am receiving scam text from them. I am copying and pasting text here. ************************* membership ha??s been ended, beca??use we're having some trouble with your current account information.Validate your account information by click link bellow:********************************************************* Best ******************* team

  

  Business response

  01/03/2023

  Hello, 

   

  Thank you for letting us know that there is someone who is using the platform to send this type of email or text to you. We will do a full scale investigation that involves our teams to track down the origin. 

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a charge on my checking account: Rec CF Etison, ************ ID for $147. I do not know this company and have never bought anything from them. I'm not sure how they even got my information to charge this! I do not use my personal checking information or debit card online at all.

  

  Business response

  12/27/2022

  Hello! 

   

  Thank you for reaching out to us about your billing issue. After investigation, we could not find any information with the details that you have provided us at ClickFunnels. We will need you to reach out to ****************************************** in order to provide more information to find the charge and cancel the account. We believe in these cases that your card may have been used for fraud purposes, so we encourage you to reach out to your banking institution as well. 

   

  Thank you for your time! 

• Initial Complaint

  12/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This might not be a problem with clickfunnel, but with my workspace using my clickfunnel for a Coinbase scam. I received a text on 12/20/22 from ************************************************************* the text starts with suspicious activity has been detected on your account and your account has been locked, Next it reads contact this link ******************************************************************* and if you don't your Coinbase account will be terminated in 48hrs. I've never heard of or had an account with Coinbase, 12/17/22 I reported a text (Complaint ID: ********* from customermsgge-maelinfo-sjdkowc-313-355-****************************** the text is exactly the excepte for the contact info ****************************************************** 8c3n9damx, so it seems to be the same scam, but from a different company using myclickfunnels.

  

  Business response

  01/03/2023

  Hello! 

   

  Thank you for informing us of the potential issues with someone using the CLickFunnels platform. We are aware of the issues and will be looking into this for you to stop any compliance problems that we are seeing with users of the platform. 

   

  Thank you for your time. 

  Customer response

  01/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩