ComplaintsforDJW Property Management, Inc.

• Initial Complaint

  11/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  11.13.2023 Have a lease and can't contact company regarding lease without being hung up on. Fees everyday for no reason am hung up on when I try to respond. When I ask for additional contact information I am not getting it. I filed a restraining order with law and am being forced by the company to live and be in touch with this person.

  Business response

  11/15/2023

  This reviewer is not a tenant or client of DJW. They have been informed, since they are not a party to the lease agreement, we cannot discuss the terms of the contract with them. 

  Thank you,

  DJW Property Management

• Initial Complaint

  08/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Loop hole discrimination and false advertising.

  Business response

  08/21/2023

  Although our website does say "For acceptable applicants, the screening process will be short, and they will be approved. For other applicants,red flags might appear during your screening process, in which case we will look further. An applicant may qualify based on income and rental history but have poor credit. If we think the applicant is a reasonable risk, we will offer them approval with additional security deposit equal to at least one months rent. This verbiage is listed under our management services tab, which explains in detail our management services, fees, screening process,and collecting rent, which is meant for owners, it is not considered our tenant selection criteria policy. Our tenant selection criteria policy can be viewed under our rental policy tab, which clearly states, as a representative of the property owner, we must act in their best interests; therefore, an Applicant must have good rental references for 6-months or more within the last 18- months unless applicant has just sold their home and monthly income of two and a half to three times the rent amount. Relatives are not acceptable as rental references. Application may be denied for evictions, damages beyond normal wear and tear, illegal activity on premises, refusal to re-rent by previous landlord or a balance still owed to previous landlord. All information showing on the credit report is subject to verification, including previous address and place of employment. To ensure that all applicants are treated the same; DJW uses a point system to evaluate credit. Each of the following award points against the applicant: (1) Any 2 credit accounts that have been rated ***** days late, (2) Any credit account that has been rated 120 + days late,(3) Any 2 credit accounts which are rated as having gone to collection, (4) Any charge off, discharge Chapter 13 Bankruptcy, vehicle repossession, lien, or any unpaid civil judgments. A criminal record verification is made on all persons over the age of 18 who will occupy the property. Cause for the application to be rejected includes conviction of (1) Illegal drug or gang involvement of any kind, (2) Any violent act against another person, (3) Vandalism, Arson, etc.(4) Burglary, (5) Criminal Trespass, (6) Stalking. No felonies within the past ten years will be accepted. If application is denied, an approved Co-Signer may substitute their application, sign the lease and accept full financial responsibility along with the applicant. In lieu of a Co-Signer, and at DJWs discretion, the applicant may pay a security deposit equal to the maximum the law will allow. This applicant was asked to provide a cosigner because they did not meet tenant selection criteria in all areas and additional deposits were not being accepted for this unit; this applicant chose not to provide a cosigner; thus, we could not move forward with this tenants application.

  Thank You, 

  DJW Property Management

• Initial Complaint

  07/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  2 months after our move out and receiving our portion of the deposit back minus their charge, they sent us an email with an attached invoice stating it was missed on their end and that we still owed them more money, for additional cleaning. I called them immediately about this to dispute it and they said any issues need to be handled over email for paper trail purposes. I responded to this email letting them know that, per ***** law, any money requested more than 30 days after we vacated the property was no longer our responsibility, to which they never responded.The place we are applying for now, just received something back from them stating we had a balance due and that if we did not resolve this issue, we would be denied for renting from them.I immediately called DJW to figure out what was going on. I spoke with someone at the front desk who then spoke with the people who typically handle this and would not let me talk to them. She then came back to the call and told me that this was sent to a collections company and that they would not handle this issue in office as it has been almost a year since they asked us for the money. I asked why they would send something to the rental property that we are attempting to rent through stating that we have a balance with them if they won't handle this issue in their office. She stated that I must call the collections agency and that I need to settle the debt with them and then hung up one **** attempted to call back as I was trying to get more clarification and they would not & still won't answer my calls.I did call the collections company that they told me to call and they stated they did not have anything in collections for me or my husband. So I was able to confirm that. I attempted to call DJW again to which they still did not answer my call and I left them a voicemail regarding this issue. I also emailed them and had my mom call them to which they also hung up on her.

  Business response

  08/04/2023

  The tenant was provided their final statement and refund within the allotted 30 days; however, a revised statement was sent when an additional invoice was received late. The tenant was informed they were responsible for the additional costs since it was cleaning considered above normal wear and tear and informed to remit payment immediately to avoid the balance being sent to collections. The cleaning service invoice is dated within the allotted 30 days and, though we apologized for the vendors error in providing it late, the tenants are responsible for the additional invoice,since its cleaning considered above normal wear and tear and especially since the invoice is dated within the tenants dates of responsibility, i.e., 30 days of their lawful termination date.
  
  Thank You
  DJW Property Management 

  Customer response

  08/13/2023

  This company still refuses to talk to me and my husband. We have now been denied the ability to rent a place because of their neglect. We do not have anything in collections according to the collections agency they referred us to speak with. And upon calling them they will not answer my phone calls, my husbands phone calls and will hang up on us if we call from another phone number as soon as they find out its us. I have also reached out via email and they STILL will not communicate with us! They refuse to let us *************** with them stating this debt is no longer able to be settled with us and there is no where else this debt is being held. They are interfering with our ability to find a place to live and will not let us settle the debt. I dont think they should be allowed to tell another company that we owe them money if they wont let us pay them directly and there is no where else for us to go to pay this debt. 

• Initial Complaint

  06/06/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company forced me to pay a move out fee which is against the ***** code 55-2007 which stars that no lease is subject to an entrance or an exit fee. I have requested my money back which they have ignored my emails.

  Business response

  06/09/2023

  ***** Code 55-2007 which this tenant is sighting does not apply to residential homes as it is part of the Manufactured Home Residency Act. This tenant's rental is a residential home and not a manufactured home; therefore, ***** code 55-2007 does not apply to this tenants claim, which means all fees that have been applied to this tenants account are valid and in compliance with the terms of the lease.

  Thank You, 

  DJW Property Management

• Initial Complaint

  04/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This is a property management company who refused to replace carpet and patch holes to the property I rented. The last tenants were smokers and left cigarette ***** all over the carpet. They had animals that peed everywhere on the carpet. Visible stain throughout the house that they said would be fixed before I moved in. They never were. I would not have agreed to the terms otherwise. This is a health and sanitary issue, read the yelp reviews and you will have a better understanding of the type of people who run this business are. Unethical! I never moved into the place and now they are refusing to fix the place up or refund me my deposit. I never even moved in it was that bad.

  Business response

  04/20/2023

  No specific repairs were promised to this tenant and the repairs the tenant is concerned about our cosmetic issues; therefore, as outlined in the lease agreement, which this tenant signed and agreed to adhere to, specifically states repairs are done as required by the agreement, and not at the preference of the tenant. All cosmetic repairs are at the discretion of the owner; however, we did reach out to the owner again, after receiving this tenants concerns, to request permission to address the cosmetic wall defects and the other small items noted by the tenant, which has been approved. We informed the tenant the cosmetic wall defects, and the other small issues did get approved by the owner;therefore, a technician would be in contact, to schedule an appointment for the approved repairs, which the tenant has failed to schedule with our vendor.Unfortunately, the carpet is not being replaced; and although there is permanent staining on some areas of the carpet, our documentation shows the carpets were professionally cleaned on 4/6/2023; please see uploaded receipt;therefore, DJW is compliance with the terms of the lease and ***** State code.Additionally, if the tenant chooses not to take possession of the property,then they will be responsible for the terms of the lease and the termination fees listed within the lease. The issues reported by this tenant are non-hazardous issues and they do not deem the property uninhabitable;therefore, all terms of the lease agreement are valid and enforceable.
  
  Thank You,
  DJW Property Management

  Customer response

  04/20/2023

   
  Complaint: 19952862
  
  I am rejecting this response because:

  The agent who showed the property *****, was representing DJW and the owner when she made these promises. The carpet would be cleaned and if the stains did not come out it would be replaced. She also told me that workers did touch *** on the walls but you can clearly see through pictures no touch *** were done, there are still holes in the wall. Nails are still in the walls. She also promised the tile that looks pee stained would be replaced. I would not have signed the lease to a property in the condition it was in. Also please review the yelp reviews, 80 plus negative reviews on the same experiences I've had. Please review the photos attached.

  
  Sincerely,
  
  *************************

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We inquiired about a Boiserental properties availability, terms, questions etc, was told to apply for it to secure it.., fair enough We filled out the required applications on their website clearly showing it still available as of 9/12. 40 mins after applying and paying 2 x $34.14 we received a template email stating "sorry this property but we can apply our application towards another proeprty for 30 days", clearly "bait and switch". The property was not removed from their own website until that evening long after we were told to apply. If it's not avaialbe stop taking money and applications from potential clients! l promptly emailed them notifying them we would not be doing business together also demanding a full and immediate refund for which they are stating we must pay a "convenience service charge" even though they have provided nothing but flase promises, certainly nothing remotely resembling convenience, and aggravation. I've since contacted my CC company and disputed even this small fee but would like to have them investigated as well as reflect the horrendously terrible service they provide. I had also contacted the last renter to inquire about both the property and share our awful experience we've experienced she said they were completely unresponsive to her then outright rude when it came to moving out at the end of the lease.

  Business response

  09/16/2022

  Prospective tenants are never told that simply applying will secure the property for them. As a representative of the property owner, we must act in their best interests and continue to market the property and accept applications, to be placed on a waitlist; therefore, all properties are considered available until a signed lease agreement is received, especially since an approved applicant can withdraw their application before endorsing a lease.When this prospect inquired about our available property, the unit they inquired about was available at the time, since we had not received a signed lease. Application fees are processed by our third-party merchant and not by DJW Property Management; however, it should be noted this prospects application fees were refunded since the property was no longer available and they did not find another property within our portfolio that they were interested in. Additionally, they were told it would take 5-7 business days before the credit would post to their account. DJW cannot be held liable for the length of time in which credit card companies/banks take to process refunds. Last, the additional $4.14 fee was charged because the applicant used a Debit/Credit Card, which incurs a convenience fee. The convenience fee is non-refundable and there is a disclaimer making this known, prior to an applicant submitting their application; we have included the disclaimer verbiage below.
  
  PLEASE NOTE CONVENIENCE FEE WILL APPLY:
  - eCheck/ACH is $2.95 and is paid by the Payer.
  -Credit/Debit Card payments fee is ****% + $3.17 of the amount and is paid by the Payer. The convenience fee is non-refundable.
  *Please be advised that attempted chargebacks for non-Fraudulent transactions through the PayLease system will be subject to criminal investigation and these individuals will be prosecuted to the fullest extent of the law.
  
  Thank You,
  
  DJW Property Management

  Customer response

  09/16/2022

  We utilized DJW's own website after being told by the listing agent herself to "apply online for the property"and did so. IT is not the responsibility, nor financial burden imposed, of teh customer to HOPE properties showing avaialble are in fact avaialbe yet DJW has no problem in effectively attemtping to force customers to shoulder without care or regard.  At that time we applied for said property it showed as available on YOUR site therefore we proceeded to try and secure it only to receive an almost notification stating  it wasin fact NOT AVAILABLE.  From the customer side this is is classic "bait and switch".  Any supposed convenience fees ought not be put upon the customer as we did not receive anything from this transaction other than horrific customer service. We were refunded most of our fees paid and will recover the remainder however this does not in any way rectify thisinexcusable actions by DJW.  REgardless of who you pay, what reasons you pay them, who your aprtners are from teh customer side we received nothing other than time wasted, aggravation, disappointment DJW clearly isn't worthy of the 1 1/4 stars they've earned on Yelp and other social media review sites. 

  Complaint: 18021333
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We moved out of an apartment rented through DJW Property Management and when we moved out were presented with charges that far exceeded any damages or required cleaning from DJW's end. The charges included us not receiving any of our $700 security deposit plus an additional $528.37 fee. When we reached out to DJW to receive an explanation of the charges our concerns were repeatedly dismissed and we were told the correspondence between us was complete. DJW placed an exorbitant $665 cleaning fee to "clean" a previously cleaned 2 bedroom, 1 bathroom apartment with an explanation of "quantity - 19", "description - cleaning", "rate-35" and then upon inquiry said this non-existent explanation met their duty to inform us of the charges rendered on our move-out with no additional explanation. DJW also placed very high repair fees on our move-out and when we asked for explanation and included our move-in report that noted damage such as nail holes they said that report did not count and they did not need to explain their charges. Every time we asked DJW for an explanation of the move-out charges they said we waived that right by not having a move-out inspection. However, while we made every effort to have a move-out inspection DJW's agent first tried to have us waive that for a walk-through, gave us next to no availability to have that inspection, and was generally non-respondant. Their move-out agent also did not indicate nearly the level of damage they later claimed in the report they sent nearly a month later.Throughout this process DJW treated us with contempt, attempted to avoid giving us explanations and sought only their own profit even after our lease ended. We are happy to pay charges such as a carpet cleaning fee and even reasonable charges that DJW can explain. For their part, DJW sought to avoid responsibility, explanation, and any reasonable level of customer service to a former tenant.

  Business response

  08/26/2022

  Our office has responded to all emails received from this tenant. During our correspondence, we clearly explain that all documentation we are required to provide was included with their final statement. It was also explained, any cleaning that *** be required is dependent on the level of cleaning necessary, and if a tenant leaves unaddressed items, like this tenant did, then their security deposit funds are used to cover the cost. Our inspection report documented, these tenants made no effort to clean the unit, resulting in lengthy cleaning time. These tenants argue they documented preexisting nail holes on their move in checklist, which is incorrect; it was our agent who made a footnote on the move in checklist documenting sporadic nail holes throughout, however, our documentation noted fewer than the excessive nail and s**** holes required under *********** Code and during the move out inspection there were more than 5 nail holes per wall,which we documented in our move out inspection report and photos.
  It should also be noted, per section 71 of the lease agreement, move in checklists must be turned in within 3 days of the lease start date to be considered valid; these tenants move in checklist should have been received within our office by 5/24/19; their checklist was not returned until 5/31/19 making it null and void; please see attached documentation. Therefore, their security deposit funds were used to address the needed cleaning and repairs, considered above normal wear and tear, which is in compliance with ***** code. If tenants do not wish to pay our vendors prices,it is their responsibility to ensure all cleaning and repairs, above normal wear, and tear, are addressed before the move out inspection is completed.
  Lastly, our agent did not refuse to conduct a move out inspection with the tenants. It was in fact the tenant who canceled the original appointment time, as seen in the text documentation provided by them and they did not request to reschedule. Our agent also informed them additional cleaning and repairs were needed; however, this tenant did not return to address it. Our agents cannot always accommodate appointment times that are perfect for the tenant, however, if a tenant wishes to be appraised of the exact details of each item which *** be documented, it is their responsibility to be present for the scheduled inspection, which these tenants CHOSE not to do. Furthermore, DJW and our agent always treat tenants with respect and professionalism.

  Thank you.

  DJW Property Management

• Initial Complaint

  07/06/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My name is ******** and I was a previous tenant of the Table Rock Road property. My roomates and I are extremely upset that we only received 1/4th of our initial security deposit with no explanation. We read through the lease and understand the carpet cleaning fee - although we've had multiple girls move out of the house in the meantime and they did not have to pay any fee and got the entirety of their security deposits back. Inspections were conducted for each tenant that left and they received their entire deposit back. It seems us 4 got stuck with fees that should have applied to every tenant that has vacated the property since the beginning of the lease in 2018.There is also a statement for a "cleaning" fee of $595 with no itinerary or explanation of what was cleaned. It simply says someone cleaned for 17 hours at a rate of $35. Upon looking up the company used, "Action Maintenance," it appears their address is the same address in Eagle as your company's office, which is a bit bizarre. We left the house in pristine condition and did a thorough cleaning of the kitchen, common areas, etc so if we could receive a thorough explanation as to what was cleaned for $600 that would be great. We believe they are faking cleaning fees in order to make a profit off of tenant's security deposits instead of returning them.

  Business response

  07/08/2022

  Those tenants who moved out previously are not a party to the current lease agreement and cannot be held liable for the current condition in which it was returned to DJW. Each of the tenants who moved out previously had a move out inspection completed and their security deposit charged accordingly. Please note, the tenants who are a party to the current lease agreement are the only ones who can be held equally responsible, which was each tenants choice when they endorsed the lease agreement.
  During the most recent move out inspection several areas were documented, with photos, as needing additional cleaning and if these occupants would have been present for the move out inspection, DJWs agent wouldve made each of them aware of the issues. Additionally, tenants are responsible for obtaining and keeping their own move in and move out documentation. Since no move in checklist was returned noting preexisting issues, all cleaning/repair issues, above normal wear, and tear, were processed in accordance with ***** code. It should also be noted, the size of the property accounts for the increased time required to clean all areas noted. Please see the attached photos pertaining to the additional cleaning needed. 
  

  Customer response

  07/08/2022

   
  Complaint: 17530228
  
  I am rejecting this response because: this company is refusing to provide proper documentation for what cleaning services were performed. We have a right to an itemized list under ***** law and they are refusing to give any detailed information on what our security deposit was used for.
  
  Sincerely,
  
  *****************************

  Business response

  07/13/2022

  The required itemized statement was provided within 30 days of the tenants lawful termination date, which included all invoices that were applied toward the tenants security deposit.
  
  Thank You,
  
  DJW Property Management

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've highlighted the onerous nature of their contract, poor business practices, and "hostage" style of partnership. The are not forthcoming with information, hide from phone calls to discuss their actions, and provided a forged addendum to our contract. 1) During a recent tenant move out, there were a few tenant repairs that they initially charged me for, then reimbursed me from the tenant's security deposit, claimed it as income on my 1099, and then added their 8% management fee on top of it. This not only contradicts their brochure which advertises they collect 8% of collected rent, it's an incredibly backwards method of accounting aimed to extort money from the owner. 3) During tenant screenings, they would only process one application at a time, so if multiple parties submitted apps, instead of running all of them and choosing the most qualified tenant, they would only give me the choice of one. 4) Company manager, Amanda, will not return phone calls and only communicates via email. Both Amanda and her team have openly stated this will be her only method of communication. 5) They are supposed to share repair invoices directly from the contractor and impose no markup. They have provided some invoices from "Action Maintenance" that appear self generated: they have no company address or contact information and the amounts seem egregious for the service. When I requested the company's contact info, they said they will not share it with me. 6) During my review for terminating our agreement, I requested an executed addendum to our original agreement that included my 2nd property added. Although there were conversations about this through email prior to the house closing, they never completed the process and had the property added. To fix their error, they just manually wrote on the original agreement, that already had my signature on it.

  Business response

  05/13/2022

  This owner inquired about our property management services in February 2019 and a copy of our management agreement disclosing the terms was sent to him on February 26, 2019, at 2:43pm, for him to review, prior to obtaining our services. If this owner did not agree with the terms of the agreement, or he felt the terms would cause a hostage style partnership, he did not have to endorse the agreement to utilize our services; instead, he signed the agreement on April 22, 2019, at 8:47am, to move forward with our services, to manage his investment property in Eagle, ID. If this owner failed to read the terms of the agreement, which is clearly disclosed in section 7 of the management agreement, then DJW cannot be held liable for his negligence. As you can see from the attached documents, DJW is forthcoming with our information and we do return this owners phone calls promptly; however, he does not always like the response he receives and wants DJW to manage his property his way, even though DJW has reminded him on numerous occasions that we must adopt policy and procedures that follow Idaho State Law, HUD Occupancy guidelines, privacy laws, and Federal Fair Housing Laws, to avoid breaking the law or being accused of possible discrimination. Per the attached email dated June 3, 2020, at 5:41pm you can see this owner requested his new property to be added to his existing agreement on file with DJW and DJW responded on June 4, 2020 at 3:52pm agreeing to have the new property added to the owners existing management agreement; therefore, this owners claim of a forged addendum being provided is false. On April 20, 2022 at 9:15am this owner was informed once the tenant’s security deposit is applied to charges on their account it is then considered income by law and as you can see on the management agreement that he attached to his complaint, section 6(A)clearly states the owner agrees to pay agent 8% of the gross monthly collections and income from the property for the property management services set forth in this Agreement. This owner is pet friendly; however, before proceeding with an application he has requested all pets be approved by him, unless it’s a documented service animal or companion animal. On July 15, 2019, we received an application for the owners first investment property and the applicants had a pet; therefore, on July 15, 2019, at 10:55am, we reached out to the owner requesting approval for the pet and immediately the owner called requesting personal information about the applicants, so he could decide if he wanted to proceed with the application. The owner was told by our staff member they could not release that information to him because it would put DJW in violation of Federal Fair Housing Laws. As you can see from the attached document the owner was not happy with my staff members response and he demanded the manager give him a call to discuss terminating our services. The manager called the owner back on July 15, 2019, and explained why it was policy not to disclose any of the applicant’s personal information and that per Federal Fair Housing Laws, we must process applications in the order they are received. We also explained to the owner if we picked and chose which applicants we were going to process for approval, then we would be at risk of being discriminatory and in violation of Federal Fair Housing Laws. The owner appeared to be satisfied with the managers explanation on how and why we process applications and then she immediately followed up with the attached email so the owner was clear on our policies and how applications would be processed in the future. The statement of the manager does not return phone calls is untrue as the manager has always returned this owner’s phone calls as you can see from the email dated July 15, 2019. The owner also emailed our office on March 22, 2021, at 4:39pm, (which was after business hours) requesting the manager to give him a call. The owner was informed on March 23, 2021, at 8:31am via email, the manager was out of the office; when the owner called our office and spoke with one of our staff members, he was informed the managers return date was unknow since she was dealing with a health issue. On March 23, 2021, the owner requested again to speak with the Manager, even though he was informed the day before she was out of the office and her return date was unknown. Since this owner continued to badger the office daily for a manager to call him, the manager called him on March 24, 2021, at 12:52pm from home, while she was recovering, to discuss the owners concerns. The owner wanted to rehash policy and procedures, and the termination of the agreement which had already been discussed in July 2019. He also wanted to discuss the rental evaluation that was provided for his property and to inform the manager he felt the evaluation was inaccurate. After the manager explained to him how a rental evaluation is conducted and how the rates are based on current market, location, time of year and square footage of a home, he was satisfied and approved for DJW to move forward with listing his investment property. The manager thanked him for his call and his approval to list his property. Although the owner said you’re welcome, he still said he was going to consult with his attorney because he did not like the management agreement saying he is stuck for another year. This owner is claiming the agreement is a hostage style partnership in effort to be released from the terms of the agreement because he does not agree with our policy and procedures, even though he agreed to them when he endorsed the management agreement. As you can see from the attached documents, this owner always threatens to terminate our services when he doesn’t receive the answer or response he is looking for. If this owner was so dissatisfied with our services and felt it was a hostage style partnership, then why has he continued to utilize our services for 3 years and why did he agree to have DJW manage another one of his investment properties if we create a hostage style partnership. Also, we are unsure why this owner feels he is in a hostage style partnership, especially since he has been informed in July 2019, and March 2021 when his notice must be received, to terminate services. This owner has been given ample notice/reminders when his notice to terminate services must be received and he has failed to make a note of this date; therefore, DJW cannot be held liable for this owner’s negligence to provide his appropriate notice, to terminate services. Last, this owner is trying to manipulate the situation by portraying DJW as a dishonest company who never returns phone calls to try and prove we are an unfit management company even though DJW has ample proof we’ve managed his property professionally. We also have provided this owner with tenants who care for the properties and pay rent timely. DJW is tired of this owners’ bullying tactics and always threatening his attorney when he doesn’t get his way. We are also tired of being badgered and belittled by this owner when he calls are office asking for explanations that have already been explained to him on numerous occasions as documented in our emails. If the owner would like to be dismissed from the terms of the agreement, then per section 7 of the management agreement, which he agreed to adhere to, he will be obligated to pay the termination fees immediately.
  
  Thank You,
  
  DJW Property Management.
  

  Customer response

  05/17/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  1) Although I requested to have my 2nd property added to my original agreement, DJW never followed through with doing this and upon request, could not provide me with an executed addendum.  They attempted to hand write the property onto the original signed agreement only after i requested it, which is forgery, and does not constitute a valid document.  Therefore, the 2nd property should be clear of any termination time period or penalty. See attachment for email thread.
  

  2) DJW management has made it explicitly clear they will not return phone calls any longer.  Please see email attached for proof.  They are citing emails from 2021 that do not pertain to the current situation. 

  3) Flyer provided by DJW prior to signing agreement state 8% fee is on collected rent.  Additionally, the matter in which they processed tenant repair costs is not correct accounting, should under no conditions be considered owner income, and does not warrant additional management fees on top of it.

  4) DJW did not provide any evidence regarding my claim against Action Maintenance repair costs and lack or contact information.  See email attached.

  5) DJW's claim of advising me 90 days prior to auto-renewal of agreement is false.  Please provide any documentation where you asked me if i wanted to continue working together prior to Jan 12 of any year, so I could have terminated the agreement without penalty.
  

  
  My information is factual and specific, where DJW's is riddled with emotion and wordy explanations that don't address the areas of breach I cited. 
  

  
  Sincerely,
  
  **** *******

  Business response

  05/23/2022

  As per the email dated June 3rd and June 4th, 2020, both parties agreed to have the second property added to the owner’s current agreement, once the second property closed; therefore, we are in compliance with the owner’s request and nothing has been forged, so he is liable for the termination fees listed within section 7 of the management agreement. When this owner calls our office, he is forceful, hostile, and demanding with our staff, and he consistently threatens his attorney (as seen in our previous email correspondence), when he doesn’t get the answer, he wants. He also becomes quickly agitated when he is told the manager isn’t readily available to take his call. Since he cannot call our office in a professional manner and he makes our staff uncomfortable, then it’s in our professional opinion, all communication moving forward be done in writing. This owner continues to call our office for matters that have already been rectified, which is why previous emails from previous years, were provided. As stated previously, section 6(A)clearly states the owner agrees to pay agent 8% of the gross monthly collections and income from the property for the property management services set forth in this Agreement. If the ONLY income collected is rental revenue, then the 8% fee would only be collected on the rent amount; however, if there is other income collected for the property, then per IRS guidelines it must reflect as income on the owners statement, and per the terms of the management agreement, which the owner agreed to adhere to, states the owner agrees to pay agent 8% of the gross monthly income, which is what has been done. The terms of the agreement are specifically disclosed within section 7 of the management agreement, which clearly states this agreement shall continue until one year from the date that it was entered into and will automatically renew for twelve (12) month periods on each yearly anniversary date. Either party may cancel this agreement on its anniversary date by giving the other written notice to terminate this agreement at least 90 days prior to each said anniversary date. In the event that the Owner terminates this Agreement within the initial term or without the required notice, Owner agrees to pay to Agent an immediate termination fee of eight percent of the potential gross monthly rent for the Property, whether or not the Property is leased or rented, for the remainder of the term or notice period. Nowhere does it state we will reach out to an owner, to notified them of their 90-day written obligation; however, as you can see from our email dated July 2019, this owner was reminded of his obligation to the terms of the agreement, when he inquired about terminating our services in July 2019; therefore, as we stated previously, if this owner failed to make note of his obligation to the terms of the management agreement, then DJW cannot be held liable for this owners negligence. DJW is not in breach of the management agreement, and we have provided date stamped emails proving how we are in compliance with the terms of the agreement. DJW has also provided sections of the management agreement as factual evidence to show we are in compliance with the terms of the management agreement and are explanations to this owner’s claims are not riddled by emotion but driven by proof. If the owner would like to be dismissed from the terms of the agreement, then per section 7 of the management agreement, which he agreed to adhere to, he will be obligated to pay the termination fees immediately.

  Thank You, 

   

  DJW Property Management

  
  

  Customer response

  05/31/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  1) The 2nd property was supposed to be added to the original agreement, as an addendum, after the property closed, and it never was.  So despite my request for it, the action was never completed by DJW.

  2) DJW has still not provided any response regarding maintenance invoices and fees from Action Maintenance.  After further investigation on my end, this company is run by a partner at DJW, which is a conflict of interest, explains the exorbitant prices, and DJW's lack of transparency and communication around my requests for this companies contact information. 

  3) Since filing this complaint, DJW re-listed my property without approval and at a price I did not agree to.  When they try to argue this point, the email clearly states my approval was given PRIOR to the current tenant's lease being extended.  There should have been a follow-up conversation to discuss new pricing and listing once the extensions was nearing an end.

  4) DJW's claims of phone calls being hostile and forceful is dramatic and inaccurate.  They simply don't want to tackle questions head on and have created an email only communication because I said I would be seeking legal guidance.  DJW assumes that because they provide a response to my inquires, that the matter has been rectified, when that is not the case.

  5) I've never demanded a manager be available when I call.  Your company asks who's calling and immediately says they are not available and will not provide an ETA for a call back.  When I request a scheduled call, that is also denied.

  6) The agreement does spell out an 8% management fee on income.  However, reimbursing me for tenant repairs is not income and therefore should be not be subject to said fee.  You never disclosed this is how tenant repairs would be handled (Nondisclosure), these costs can be taken out of tenant security deposit instead of billed to owner and then reimbursed, and I can't find a single property management company in the Boise area who processes transactions like this.  Faulty and unethical accounting.
  

  7) Creating complex terms like a 90 day renewal clause is unconscionable, that is geared to trip up owners into keeping them under contract, and is not acting in good faith and certainly not industry standard.  The relationship is clearly not working for either party and attempting to handcuff an owner into a contentious partnership is not good business.  If DJW was genuinely interested in providing fair standards and healthy owner relationships, why choose such an egregious time period without exceptions?

  DJW clearly operates under their own practices that are not in line with industry standards.  I have provided emails and documentation to support my claims.  They have breached the agreement, continue to create a hostile relationship, and therefore i should be able to exit the partnership without penalty.

  
  Sincerely,
  
  **** *******

• Initial Complaint

  11/27/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was living in an apartment in Boise, ID that was managed by DJW Property Management in Eagle, ID up until June 25th, 2021. I knew I would be breaking my lease and, from what my contract said, I would incur fees.\ I paid the termination fee of $1000, the advertising cost of $200, the transportation cost of $200, and forfeit the security deposit of $600. I received a letter in the mail on August 2nd, 2021 that said I still owed the property management company $600 for the security deposit because they used the original security deposit of $600 to pay for $485.97 of cleaning (which they have refused to provide receipts for) and repairs and another $54.63 for an extra day of rent and power (even though I had already paid rent for the entire month of June). Do I seriously have to give them $600 more dollars so that I have to forfeit the amount of the original deposit, even though they already kept the original deposit? In addition to paying rent for the entire month of June, I was originally planning on moving out on the 24th but changed a little before to the 25th. I alerted the property management company and they stated that would be fine with no mention of additional fees. Earlier in the year I even had the property management company unlawfully enter my apartment (to which I can provide proof if needed) so I feel mistreated by this company. Because of this I wish for these charges to be removed.

  Business response

  11/29/2021

  When breaking the lease, tenants are responsible for rent and utilities until the property is re-rented, which is outlined in the lease agreement. The new tenant moved in on 7/2/2021, therefore this tenant was responsible for one day of rent and utilities for the month of July, which is also per the terms of the lease agreement. The tenant was mailed a final statement within 30 days of their lawful termination date, which included invoices for the charges on their account. Tenants who choose not to fulfill the terms of their lease agreement through their lawful termination date, will incur termination fees, forfeit their security deposit, are responsible for rent and utilities until the property re-rents or through their lawful termination date and must leave the property in rent ready condition minus normal wear and tear, which is clearly outlined in the lease agreement. The final inspection report, which the tenant signed, documented several items considered above normal wear and tear, such as cleaning, and repairs needed. Since the tenant did not leave the home in rent ready condition and they forfeited their security deposit, then per the terms of the lease agreement the tenants are responsible for the additional charges incurred to their account.
  Thank You,
  DJW Property Management

  Customer response

  11/29/2021

  
  Complaint: ********
  
  I am rejecting this response because:

  Nowhere in the lease is it stated that the property management company required a perfectly intact security deposit. Why would you get the remainder of my security deposit as well as an additional $600?

  
  Sincerely,
  
  ****** *****

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