Customer ReviewsforDJW Property Management, Inc.

I cannot begin to tell you how poorly I think of DJW. As a landlord, we were looking for a reputable company to manage our home. However, from the start, we were hit with bogus monthly excess fees that I had to contact them about, only to get a whoops, dont know how that got there response every month.We decided to switch management companies after this was a consistent problem, only to not get the tenants full deposit back. The tenant is still in the home and DJW claimed that the move out fee of $125 and the fully refundable pet deposit of $400 was theirs to keep. Mind you, if the house was fine whenever the tenants did decide to move out, wed be on the hook for that. Were now in the process of legal proceedings to get the tennants deposit back.If you value your money, your sanity, or your time, dont even consider for a half second using this shady company.

The owner inquired about our services in March 2023 and during their inquiry a copy of the management agreement was emailed to them for review; within the management agreement it clearly discloses DJW charges 8% of the gross monthly income and each fee that is retained by DJW Property Management. When DJW transferred the security deposit funds directly to the owner, it prompted him to request the $400 nonrefundable pet deposit and move out fee, which DJW reminded the owner, that per the terms of the management agreement which he signed and agreed to adhere to, states late charges, tenant application fees, non-sufficient fund bank fees, move-out inspection fees, administrative fees, non-payment delivery notice fees, non-refundable deposits, & termination fees, if any, collected by the Agent from tenant are considered compensation for Agents efforts. If this owner chose to endorse the management agreement without thoroughly reading the terms of the agreement, then DJW cannot be held liable for this owners negligence; however,  in effort to part ways amicably, we agreed to release the $400 non-refundable pet deposit back to the owner, with the understanding that he is in no way correct, since the management agreement is clear that we retain the non-refundable fee
Thank You
DJW Property Management

ZERO STARS!! Do not rent from this company. They are not accommodating nor understanding. Their communication is terrible. For how much they charge for rent, their customer service is TERRIBLE. I would not tell my enemy to rent from DJW. I was a wonderful tenant and caused no issues but the minute I needed some accommodation for my situation, they threw the lease in my face and did not listen to my needs.

DJW is a reputable leader within the industry, who treats all their clients and tenants with courtesy and respect. This tenant is disgruntled for charges they incurred on their account for failure to address cleaning and repairs, considered above normal wear and tear, which was documented during our move out inspection and backed by photo evidence. This tenant also failed to follow the move out procedure, specifically outlined in the lease agreement. Although we understand tenants may have individual circumstances arise, we are required to treat all tenants equal, per Federal Law; therefore, we are not able to deviate from our policies and procedures,unless a tenants request meets reasonable accommodation requirements. It should be noted, this tenants request did not qualify as a reasonable accommodation request. Furthermore, rent amounts are dictated by the current market;therefore, any rent amounts enforced were approved by the owner and within fair market value.

Thank you,
DJW Property Management

DJW Property management seems to think the way to rent houses is to never answer the phone, they have 7 phone numbers listed to agents and not one of them answers the phone to fix their online scheduling calendar. I have properties to rent and looking at houses directly in management with them, you cant contact anyone. I see their rentals posted with rates dropping down only because they dont respond to any messages or text. Someone should contact the property owners and let them know they are not going to get rented if you cant schedule a tour.

Summertime is the busiest time of year for rental properties; therefore, our agents schedules fill up fast and they receive several calls a day; however, if a prospect is unable to reach one of our agents or doesn't get a response from one of the affiliated sites, they can always contact our office by phone or email and this information can be found on our website. To date, our office has not received any calls from the prospect. Our records show this prospect set up their viewing through the 3rd party site for 8/15/23 and they confirmed their viewing; however, they did not show up for their viewing; therefore, DJW cannot be held liable for this prospect failure to attend their scheduled viewing. DJW is forced to decrease rents due to the current market stabilizing, not because we dont answer calls or text messages, as this reviewer claims.

Thank You,
DJW Property Management

DJW recently took over my lease for the owners of our property. We have been in this place for 3 years. In that time, we have never paid our rent late. However, my lease is setup to come due on the 15th, not the 1st. This is apparently too much for DJW to comprehend. On the 6th of this month, I received a text letting me know my rent was late. I called the following Monday to get this fixed. While at that time I received an apology, they said there is nothing they can do to log my rent is due on the 15th, and I will just have to deal with the texts every month. Today is the 11th, which is four days before my due date. I get on and see $425 in fees has been added to my account. Once again, I call them. I am frustrated by this, but they should expect that when this is my first experience with them. While speaking, ****** set the phone down to speak with another lady there. I was not on mute. She was also not saying nice things about me, which is whatever. However, you probably shouldn't let the person on the phone hear. Quite professional. Upon raising my voice to try and be heard (since she set the phone down and walked away), she hangs up on me. I call back and get hung up on by the receptionist because I am explaining that this has been the worst experience ever. These are issues that should come only if you do pay your rent late. Everyone in the office acts like they are better than everyone else. If you rent with them, I highly encourage you to familiarize yourself with landlord/tenant laws. They also claimed in their ****** review that we are upset due to it being taken over by property management. I find it funny that they think they know us, or our financial situation because you have NO idea.

We never claimed to know this tenants personal situation,we simply stated this tenant has been extremely hostile since the inception of the property, which is common, since most tenants would prefer to work directly with a private owner. However, we have explained to this tenant our system automatically adds late fees after the 5th at 5:00PM for all tenants. We also tried to explain once she remitted payment, we would manually go into the system to remove the late fees, if she complied with the terms of the lease and remitted payment by the 15th. The tenant was also informed that we placed a call to the developer of the program, to see if there is a way to override the system, to reflect a due date of the 15th, for her profile account. Since this was not the response the tenant desired, she continued to scream at our employees, at which time DJWs staff politely informed the tenant if she was going to continue to scream, they would need to end the conversation. DJW is here to help assist their clients in every way possible,we are not here to be screamed at.

Thank You
DJW Property Management

After selling our home, my wife and I decided to rent for a few years. Unfortunately, it was through these criminals. From day one, they were slow to respond to maintenance concerns and sent nincompoops to remediate issues. They're impossible to communicate with by any other means aside from email, and when they do respond, it's cut-and-paste from the lease agreement with zero nuance or context. When we vacated the property upon the close of our lease, my wife and I had the carpets professionally cleaned and provided them with a receipt. We did not have the property cleaned aside from that because we correctly assumed they would charge a cleaning fee regardless of our effort. 350 dollars to wipe down surfaces is highway robbery, but whatever. What really prompted this review was the additional FIVE HUNDRED dollars charged to us for "repairs". According to the "invoice" we received from "Action Maintenance", a company we couldn't track down on the web, we were billed for repairing and retexturing nail holes in the walls, despite the agreement stating that a set number of nail holes were allowed as part of normal wear and tear. Furthermore, a large portion of nail holes were present before we ever moved in. We were also billed for replacing batteries in smoke detectors, and replacing light bulbs. The final line item was for "removal of trash and debris left throughout the property". We didn't leave so much as a shred of paper anywhere on the property. When we set the keys on the kitchen counter and shook hands with the inspector, the only "trash and debris" left behind was in the in the city garbage bin. These thieving liars know that 500 hundred bucks isn't worth pursuing with litigation. If it were, I would have been on the phone with an attorney instead of writing this review. If my choices were interaction with DJW or homelessness, I would choose the latter. Owners, find someone else to manage your rentals. Renters, if the residence is managed through DJW, run!

All maintenance requests are to be submitted in writing, per the terms of the lease agreement. This is to ensure issues for all properties are documented, in case of future recurrence. Emails are always personally responded to, and lease exerts are provided for further clarification when needed. As these tenants admit, they made no effort to clean the property before retuning possession to DJW, therefore, they were charged to clean all areas documented as dirty on the move out inspection report. If tenants do not wish for DJW vendors to be used, they are required to return the property in the condition upon which they receive it and/or as reported on their move in checklist. These tenants did not return a move in checklist reporting any preexisting issues. As DJW keeps meticulous records of our properties condition, prior to each tenant taking possession, all charges applied to tenants account are supported with a documented report and photos. Additionally, these tenants were only charged to repair the nail holes for those walls, which were documented to have more than the allotted amount as per ***** code. ***** code also clearly states the replacement of smoke alarm batteries and burnt-out bulbs is NOT considered normal wear and tear; therefore, is tenant responsibility. Our move out inspection documented trash left in several places in the property, including the garage and inside kitchen drawers. As these tenants failed to address these issues before retuning possession to DJW, their security was charged in accordance with the law. Finally, these tenants signed the move out inspection report, acknowledging the documented items.Thank you.DJW Property Management

The statement provided by DJW is loaded full of bald-faced lies and exaggerations. We signed and returned a move-in checklist. We didn't add any nail holes to any walls outside of what was already there and what we were allotted. They claim the inspector documented "trash left" in several places, but they only specifically mention the garage and kitchen drawers. To get the place ready for the next tenant, they needed to wipe down surfaces (including the insides of the drawers), sweep, and mop. That's it. Period. Full Stop. The smoke alarm batteries didn't need replaced. The light bulbs they claim were out, aside from the ones in the bathroom vanities, were working fine when we moved out. We're not mole people who leave burnt out bulbs in rooms and fumble around in the dark. Rest assured, had we had this place professionally cleaned a dozen times, and spackled up the nail holes, these frauds would have still used their fake vendors to bilk us out of nearly a thousand dollars of our deposit. Their HORRIBLE reputation, with tenants and owners alike, across the web is well deserved.