5 Customer Reviews
Review from Kaytina F
1 star04/29/2024
We have a car loan through these people, and they repossessed the car without any warning. No past due notices although they claim "as far as they're concerned we were notified". In order to get it back we would have to pay the whole 22k. They're greedy, unethical, and liars. My husband was NEVER notified. Their website doesn't say if you're past due or how much. We scheduled the last 2 month's payments online and had a confirmation, but they never processed. I believe they just wanted to get some money by auctioning it and getting funds immediately because the banks are hurting right now. They were cruel and unfeeling and devoid of empathy. These business practices can't be legal. No letters, no phone calls, no texts, no emails. They just took the car. How can you not take scheduled payments when they process and how can you not have a web site with ANY info??? Absolutely horrific excuse of a businessReview from Tony G
1 star03/26/2024
Sketchy business practice. Im a trustee and inheritor of a family trust created by my father. Its been almost a year since the death of my stepmother. We have discovered some shady dealings and have requested a detailed history of the account. The ********************************************* locked the account and after multiple visits and a lawyer the funds were transferred. Yet Westmark sternly denies us the requested history. WHY would any institution deny a legal accounting of the accounts history? I and my siblings should have the right to see how the account was handled, yet we still don't have that history nor any explanation from them. Guilty of account mishandling by this institution? Without that account history how else should I feel? I highly recommend seeking a more honest, and customer friendly ********************************************* or bank!Review from George M
1 star10/04/2022
My rent is due. My bank account is randomly unable to access with no way to fix it. They said there are technical issues. I now have to pay a late fee for my rent, my car payment and I will have a lapse in my insurance. I may get evicted. Nobody is helping me and I have called 10 times to fix it but they keep saying there are technical issues. My bank card doesnt work so I cant even buy food or gas.Review from Hailey C
1 star09/02/2022
I sold my car through carvana, ******* paid off my auto loan but I had $25 in a savings account, not a checking account and they took $15 in "dormant" fees but NO ONE ever reached out or sent me an email. When I called to check on this i had only $10 and asked what happened. They said I needed to read the fine print but they totally get that no one does! DO NOT GO HERE. I've been with ICCU and they have NEVER pulled this on me. Highlt disregard westmark, they act like its not a big deal.Review from Tristan L.
1 star12/08/2021
They charge $5 fee to cash a check from their customers that bank with them. Horrible. I bet if their customers knew that people who can checks written to others, they would hopefully stop banking with them.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.