Complaints

This profile includes complaints for Bish's RV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bish's RV, Inc.

  3855 N 5th E Idaho Falls, ID 83401-1132

  
• 

  Bish's RV, Inc.

  PO Box 160 Meridian, ID 83680-0160

  
• 

  Bish's RV, Inc.

  845 E 1100 S St American Fork, UT 84003

• 

  Bish's RV, Inc.

  8466 Huffine Ln Bozeman, MT 59718

• 

  Bish's RV, Inc.

  1300 W Overland Rd Meridian, ID 83642

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reached out to Bishs on 3/3/25 requesting assistance to cancel our ************* and we were directed to a website. We followed their instructions and filled out the form, which stated we would be contacted within 2 days. No contact. We called and we were told that they cant help and the website is what we had to complete. We called again and were given an email address to follow up. No response to our request for assistance to cancel. We called another 2 times since then and I was told by the operator that she would review with her manager ***** and call back. No call back. I was refused any contact information for a corporate point of contact, as well. As my last effort, I sent a message through Bishs for the ******** location and the response was to try to sell us an RV. We have gotten no help from Bishs and they are refusing to respond to our request to cancel. The receptionist tried passing us off to the insurance company; however, this must be done with the dealership.

  

  Business Response

  Date: 03/28/2025

  Hi **********,

  Thank you for reaching out to us. We appreciate your feedback on the cancellation process, which clearly has not met your expectations.

  I looked into your cancellation request, and I found that our cancellations department has received your request to cancel the extended service contract and GAP coverage. In order to finalize the cancellation, we will need proof that the loan has been paid off, which can be obtained through your lender. There may be additional documents needed. I have requested that our cancellations team reach out to you as soon as possible to review what is needed and complete the documentation necessary. I apologize for the delay.

  Sincerely,

   

  **** *********

  Customer Care Director

  ****** **

  Customer Answer

  Date: 04/07/2025

  I apologize that I didnt respond in a timely matter to the last message. At this time, we have not heard from Boshs to address our issues. 

   

  Thank you,

   

  ********** *****

  

  Business Response

  Date: 04/24/2025

  Hi **********,

  I apologize that this has taken so long to resolve for you.

  I heard back from our finance team today. They have cancelled the *** coverage and the extended service contract and are processing the refund. One of our representatives, Kala, will be reaching out to you today to answer any questions you may have. Please let us know if we can assist you further.

  Sincerely,

  **** *********

  Customer Care Director

  ****** **

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently my husband and I bought a travel trailer (10/8/24) to find out we were given a floor model with multiple items broken. There were multiple models in the lot and the sales *** wrote the wrong vin number on our paperwork. Trying to be positive we have tried to work with the service department but the response was non existent. We have been trying for months to have the issues fixed. But now they have to go through warranty. Some of the broken items have been ***laced - FINALLY months later and some issues course havent been resolved. After all our issues we never would have expected this This weekend the fresh water tank fell out of the bottom of the trailer. How does that happen to a brand new trailer we bought in October and have only been able to use 3 times? This new of trailer should not have any problems in the first. Dont risk buying anything from this company. You will constantly have issues and horrible customer service to ***airs issues that should have never happened in the first place.Problems include: -sold floor model - broken table -blown speaker -no keys to bathroom -no matching key - broken rear door lock -***lacement to broken rear door broken -water spills from fresh water tank -sink under shelf broken -no hitch pin -water tank falling out of bottom of the trailer -poor customer service

  

  Business Response

  Date: 04/10/2025

  Dear ******,
  
  Thank you for taking the time to share your concerns. I want to begin by sincerely apologizing for the frustrations and delays you've experienced since purchasing your travel trailer. We understand how disappointing it must be to encounter repeated issues, especially with a unit that is nearly new. Your experience does not reflect the standard of service or product quality we strive to provide, and we appreciate the opportunity to address your concerns.
  
  After reviewing your file and consulting with our service team and the RVFix technician who previously worked with you, Id like to provide a comprehensive update on the current status of your RV and the actions weve taken so far.
  
  At this time, your trailer is at our Meridian dealership where it is actively being serviced. The rear entry door repair has been completed, and we are currently waiting on parts to finalize the repair of the tankless water heater. The concern with the sound bar speaker has been submitted to the manufacturer for warranty review. The broken table was previously repaired, and were now addressing several other items that had not been brought to our attention earlier, including the missing and mismatched keys, the rear door lock, and the sink beneath the shelf. If any of these issues remain unresolved, were more than willing to assist in completing the necessary repairs.
  
  With regard to the fresh water tank falling from the trailer, we understand how concerning and unexpected that must have been. Based on information from our technician, it appears there was a recommendation to install a secondary valve to help manage overflow pressure, with the important note that it would need to be opened during travel or while stationary to allow for proper airflow. This suggestion was made as a workaround to reduce the chance of overflow issues on the road, but its not a modification that would have been installed by the dealership due to liability concerns. Unfortunately, it seems that the valve may not have been left open, which likely led to the tank expanding and detaching from the unit. We have submitted this issue for warranty review, though it may not be covered due to the nature of the modification. Regardless, our team is actively working to repair the damage while your RV is in the shop.
  
  As for the hitch pin, we want to clarify that this is an accessory item and is typically sold separately from the hitch itself.
  
  We recognize that delays in parts availability and warranty processing have added to your frustration, but we also acknowledge that better communication from our team could have helped prevent some of the dissatisfaction you've experienced. For that, we sincerely apologize.
  
  Please rest assured that we are committed to completing these repairs and doing what we can to support you throughout the remainder of this process. If any additional issues come up or if you have further questions, we welcome you to contact us directly at *********************************************************.
  
  Thank you again for your continued patience and the opportunity to work toward a resolution.
  
  Sincerely,
  The ************* Team
  ****** **

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ** in ************ ,Mi sold my R V on consignment and Im owed $135,000 net on and this was more than 30 days ago.32 days ago they asked if I would take $135,000 and never mentioned it would take 32+ days and I still dont have a check and one still hasnt been sent out.Timeframe still unknown.I have received no paperwork and after more than 5 phone calls and numerous messages I keep getting excuses and no follow up.When asking for paperwork on sale I was told What do you need that for and why would I need to give you thatWhich I thought to be strange as maybe its an inexperienced sales person.Clearly they are avoiding sending check. I was told I would have a check in 1 week or less after payment was collected and that was on the 15th or the 22nd or February depending which version was told on 2 different occasions.Every time I call there seems to be a personal thing going on or out of office and a promise to get back to **** keep getting run around and no clear reason why check has been delayed as this was paid for by certified check by purchaser.Ive also requested and have not received and my paperwork from sale and Im starting to question if this is a potential scam as its very ****************** do I Know this is really sold ? And if its not there and I dont have the money what am I supposed to think?To not receive a bill of sale and not know where this check is after this amount of time is disappointing and concerning.Ive dealt with many consignments just never one like this that withholds money after sale.Manager at dealer has not contacted me back or have explained in any type of way.If I owed money to them for this period of time I know there is no way they would be this patient with me .

  

  Business Response

  Date: 03/07/2025

  Hi *****,

  We are sorry to hear that you were not fully satisfied with your consignment experience. It is our understanding that our sales manager with the dealership went above and beyond, including responding to your calls and emails outside of business hours and on his days off to ensure that you were fully informed about the status of your consignment. I reviewed the details regarding the consignment sale of your RV and found the following:

  We received a verbal commitment from the buyer on 2/5/2025. The buyer initially intended to finance the purchase, which required the usual paperwork for a financing transaction. Since the financing terms available were not to the buyer's liking, the buyer elected to pay by check. We received that check on 2/27/2025 and promptly deposited it. However, due to the dollar amount, it was subject to a bank hold prior to the funds becoming available. We can confirm that the check for the proceeds of your consignment sale was issued and mailed today, 3/7/2025. We expect that you will receive it sometime next week, although the specified timeframe is ***** days from the date the check is issued.

  If you have additional questions or concerns regarding this issue, please feel free to reach out to *********************************************************.

  Sincerely,

  **** *********

  ****** ** Customer Care

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 08/23/2024 I mailed letters to ****** requesting the extended services be canceled. On 10/09/2024 I received an email from ***** that they were sending ****** a check for $511.05 and from there the dealer (******) would be sending the check to ************. On 10/23/2024 after no response from ****** I reached out to the vendors directly. On 11/25/2024 ************ received a check for $809 for the *** cancelation. At that time I also called ****** to inquire about the other services that were to be canceled. I spoke with ****** at ****** and he was going to do some investigation and get back to me. On 11/26 I called back and ****** did not yet have an update. On 12/6/2024 I received a voicemail from ****** at ****** that the check would be sent to ************ and should be resolved within a couple of weeks. On 01/13/2025 I called ****** and was informed that ****** was no longer at that location. ****** at ****** took a message and would have someone call me back. On 01/13/2025 I reached out to Axiom to inquire when check was cashed by ****** and Axiom indicated it was cashed 12/19/2024 by the dealer. 01/16/2025 I called ****** back as I had not received a call back, left another message. 01/22/2025 I called ****** again and left another message. 01/27/2025 - I called ****** back and spoke with ****. **** stated that he was going to do some further investigation and call me back. 01/27/2025 - **** from ****** called me back and stated that the checks for gap at $669.28 and for roadside assistance at $511.05 would be cut and sent to ************ on 01/27/2025. 02/17/2025 - Called ****** and spoke with **** as ************ has not received the checks yet. **** indicated that they were to be cut and he would follow up on their status. No further updates have been received since 02/17/2025.

  Customer Answer

  Date: 04/10/2025

  I was finally able to get a contact with the District Manager at Bishs. The refund was received last Friday 04/04 and this issue is now resolved.
  
  Thanks you!
  
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Bishs ** regarding the purchase of a defective ** and the dealership's failure to provide proper repairs and warranty support. The dealerships deceptive business practices have left me with a completely inoperable vehicle that I have never been able to use.Background of Purchase and Initial Issues:On July 8, 2024, I purchased a Newmar Bay Star ** from Bishs ** for $186,000. Repeated Failed Repairs and Lack of Support:Over the next month, Bishs ** retrieved the ** from my residence twice to attempt repairs, yet the same problems persisted. Months later, the awning, front door, and interior siding all failed again.Despite these ongoing issues, the vehicle has never been used.Current Situation:As of February 27, 2025, my ** remains completely inoperable. I have been told that the only option is to have it towed 200 miles to a **** dealership in ********, ******, which is an unreasonable burden for a brand-new, unused **.I purchased the top-tier warranty package from Bishs **, yet I was never informed that it did not cover chassis or engine-related issues. Had I been properly informed, I would have reconsidered my purchase. Bishs ** has refused to take responsibility for their misrepresentation of the Deceptive sales practices Misrepresenting the condition of the ** and failing to disclose limitations in the warranty coverage.Failure to honor warranty obligations Repeatedly returning the vehicle without properly completing necessary repairs.Selling a defective product Selling an ** with ongoing, unresolved defects, rendering it inoperable.Fully repair my ** at no additional cost, including the engine issue, or Provide a full refund due to their failure to deliver a functional vehicle.Please let me know if additional information or documentation is needed. I appreciate your time and consideration in reviewing my complaint.

  

  Business Response

  Date: 03/07/2025

  Hi ***,

  We are sorry to hear that you are having ongoing issues with your **, and that certain issues have required multiple service visits without a full resolution.

  With regard to the concerns with the chassis portion of your **, we are not an authorized service center for your chassis. We are fully equipped to provide service for the living space of your **, but chassis work needs to be performed by an authorized service center. The nearest location able to service your unit due to its size is ************** Truck Sales, who may be reached by phone at **************. I called Northside and **** Roadside assistance myself to get an update on the status of your ** on 2/28/2025. At that time, I was informed that **** Roadside Assistance had a technician on site working to get your ** towed to Northside for service. If this is inaccurate or if you have additional information to provide since the date of my inquiry, please feel free to reach out to me at ************************************ We are sorry that you feel this is an unreasonable burden. However, the ** is being towed by ****, not by you, which relieves you of the burden of towing it yourself or engaging another service to do so on your behalf. While we understand that any service needs represent an inconvenience at the least, this is the most convenient service option available for your chassis concern.

  With regard to the awning, front door and interior siding concerns, we are happy to provide additional service once the ** is available for us to service.

  We have not misrepresented the condition of the ** or your warranty coverage as you have stated. Like all retail goods, **s are subject to breakage and other failures. The purpose of your warranty coverage is to provide cost relief for these types of repairs, and we are happy to provide service in connection with your warranties now and in the future. No warranty covers every possible breakage or failure and we are happy to provide you with copies of your paperwork should you require it so that you may review the exclusions in their entirety. We understand that it is frustrating when your ** is not functioning properly and are committed to helping you resolve these concerns as quickly as possible.

  Sincerely,

  **** *********

  ****** ** Customer Care

  Customer Answer

  Date: 03/09/2025

   
  Complaint: 23000265
  
  I am rejecting this response because the dealerships response is exactly why I filed the complaint. Bishs sold me the vehicle for $186,000 and gladly accepted those funds but will not support their customer post sale. As you can see, there response for the 3rd time to me is bring it back, which is 80 miles each way, and we will fix. I believe this vehicle falls within ******'s lemon law since they have tried to repair the same items several times with no results.

  In addition, I just received a report on the engine failure and the air filter was saturated with oil causing the problem. I believe it is Bishs responsibility as a selling agent that they completely go through any vehicle they sell and make sure all items are operational. It is obvious that the engine issue was created prior to my purchase and they vehicle was not fully inspected as their pre-delivery checkoff sheet states and is signed by a Bishs representative. The dealership in ******** that Bishs refers to have now found additional error codes, not related to the engine, and wants to charge me $595 to conduct an inspection.

  In summary, this vehicle has only ***** miles on it, only 80 from me, but the faulty equipment list is large and continuing to grow.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 03/28/2025

  Hi ***,

  As you know, since our last communication via BBB, your ** was towed to ****************** where your chassis concern was repaired. To ensure a positive customer experience for you, we paid the bill for this repair as a courtesy to you. We will work with **** and ****** on securing warranty reimbursement for that expenditure if possible. We hope this action to speed up the process and eliminate additional legwork for you provides reassurance that we are committed to providing a positive customer experience.

  My response to your previous message did not indicate that you needed to bring the ** back to us. I stated that we would repair it when we had the opportunity to do so. At significant personal inconvenience and corporate expense, our Newmar representative travelled to ******** to pick up your ** and transported it to our ****** ** location in *************, OR so that we are able to provide comprehensive repair services. Once the repairs we have discussed with you are complete, we will deliver the ** to you at your home. ****** ** is not obligated in any way to provide mobile repair or transport services for your repair needs. However, we have provided mobile and transport services at our own expense on several occasions to ensure good post-purchase support to you. We hope that our goodwill gestures in this case are appreciated as such.

  We are happy to continue to support you if additional repair needs arise. However, we firmly reject your assertion that these concerns fall under Oregon's Lemon Law provisions. The awning repairs have required different fixes on all three occasions that we have seen your ** for this concern, one of which was a simple battery replacement in the Bluetooth module. While we recognize that repairs are frustrating, it does not indicate poor repair quality by our dealership and instead indicates an unfortunate sequence of unrelated issues. Furthermore, the check engine light that prompted your chassis concern was repaired by replacing the fuel cap, which was inexplicably missing the O-ring seal. This is an important component and must remain in good working order, but it hardly indicates major engine failure or other serious defects. We do perform a pre-delivery inspection (PDI) on each unit we sell, and we do our best to identify and repair significant concerns at that time. However, we are not an authorized chassis repair center as I have discussed with you in previous communications. Our inspections focus on the living facilities of the **s we sell as that is our area of expertise. The servicing, repair and warranty for chassis-related concerns necessarily lie with the chassis manufacturer, (****, in this case,) and its associated service centers.

  We sincerely hope that you are fully satisfied with our efforts to assist you with your current concerns, and we look forward to delivering your ** back to you following the completion of the current repairs.

  Sincerely,

   

  **** *********

  Customer Care Director

  ****** **

   

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23000265
  
  I am rejecting this response because:

  The repair process is still ongoing so I do not know what the end result is until everything has been completed and I receive the vehicle back. Myself and *** ******* have been in contact about the process. I am currently comfortable with ****** communication. I do disagree with portions of the response but will only address them in other manners if and when needed.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/07/2025

  Dear *****,
  
  Thank you for sharing your feedback and bringing your concerns to our attention. We genuinely regret that your experience did not meet the high standards we strive to uphold, and we sincerely apologize for any frustration or inconvenience youve encountered throughout this process.
  
  We fully understand that delays and service issues can be incredibly disappointing, especially after multiple attempts to resolve them. As part of our commitment to transparency, we informed you about the necessary repairs during the time of your trade-in, including the furnace board replacement, and offered to delay the trade agreement until all repairs were completed. We understand that you chose to proceed with the purchase, trusting we would finalize the repairs promptly after the transaction.
  
  Upon reviewing the situation, we acknowledge that communication regarding the status of your ** did not meet your expectations. We sincerely apologize for any lack of timely follow-up, and we appreciate your patience. While parts for the repairs took some time to arrive, we worked diligently to address the issues as soon as the parts were in, and we held the unit an additional week to accommodate you with being out of town.
  
  After about a month, we made the decision to deliver the ** to you at no additional cost, and we hope it is now functioning as expected. We understand how frustrating these delays can be, and we are committed to improving our processes to ensure a smoother experience for all our customers moving forward.
  
  If there is anything further we can do to assist you, please dont hesitate to reach out. We truly value your business and are here to support you.
  
  Thank you again for your understanding and for giving us the opportunity to address this matter.
  
  
  Sincerely,
  ***************** Team
  ******************** **

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23000265
  
  I am rejecting this response because the last communication was to *****, not me so I am confused by the response.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/24/2025

  Hi ***,

  I apologize for the confusion with the previous response. I was out of the office and a co-worker responded to your BBB complaint with our information for another customer. Please disregard that message.

  I spoke with *** ******* from our ************* store regarding your situation. Please correct me if I misunderstood, but it sounds like repairs are complete and the experience between you and *** ******* was positive. I'm very happy to hear that *** provided you with excellent service and resolved your repair concerns.

  By all means feel free to reach out if you require further assistance.

  Sincerely,

  **** *********

  Customer Care Director

  ****** **

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2024 Complete fraudulent salesmen at this location We have lost 10's of thousands in losses for our business Risked injury Financial impact Lost contracts Constant stress

  

  Business Response

  Date: 02/26/2025

  Hi *****,

  As you are aware, we have communicated via phone regarding your unit. We agreed that you would take it to a certified diesel mechanic for service and that I would cover the cost of all diagnostic work, and we would consider providing compensation for repairs as well. We will reach out to Modern Auto to discover if diagnostics have been completed and to provide payment for diagnostic services.

  You have sent me dozens of emails with receipt attachments, in many cases without explanation. We are currently placing these expenses and associated documentation in order and working to make a determination on what compensation, if any, we can provide.

  I understand that you are anxious to hear from us and are looking for a speedy resolution. Please know that we are attending to your concerns as quickly as we are able and will reach out to you with more details once we are able to fully assess the documentation you provided.

  Sincerely,

   

  **** *********

  ****** **

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory, My goal is to definitely work this out internally with ****** ** and I definitely hope that that is possible. The fraud that has been committed not only has hurt our business. we are in danger of losing it so your prompt consideration would be appreciated.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to cancel an extended warranties for a month now. Ive called 5-7 or 10 times and emailed them. Once I got the finance manager to respond who said they would take care of it. I officially dilles out form on 1/27 or 1/28 and still no contact back or funds received I want my money! It shouldnt. Take this long at all

  

  Business Response

  Date: 03/07/2025

  Hi *******,

  Thank you for letting us know that you are having a problem getting your warranty cancelled. As you are aware, our store manager has already reached out to you and we are gathering the details regarding the cancellation status. We will contact you next week with full details of that status and actions that need to be taken, if any. We apologize for the delays you have experienced and we are committed to assisting you in resolving this issue in a timely manner.

  Sincerely,

  **** *********

  ****** ** Customer Care

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22967289
  
  I am rejecting this response because:

  I still do not have $1383.** from a gap refund.   I continually get told we will handle it then. Week or two goes by and I still dont have my money 

  its Almost 7 weeks ago I asked for this canceled  how long legally can you keep my money?   This is completely unprofessional and suspect   
  

  the company continues to hold my refund hostage 

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 03/28/2025

  Hi *******,

  We are very sorry for the long delay required to provide the refund for your cancelled finance products. 

  We understand that you visited our Center Point-****** location on 3/8/2025 and received your check. If you have ongoing concerns related to this or any other issue, please reach out to *********************************** so we can assist you.

  Sincerely,

   

  **** *********

  Customer Care Director

  ****** **

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold me a lemon camper. After driving a brand new Keystone Hideout RV away from the lot, all of the power went out due to an unknown untraceable short. After fixing the problem once, the first time we used it to camp the electrical all failed again with no power to the main part of the unit. After the third time using it, the doors all fell off. After the electrical failures, we did not feel safe in the unit with small children in between us and the electrical short area (fire risk) but they told us it would all be ok and no need to exercise the **** 72 hour return policy. After almost two years the same problems have not been fixed. The salseman **** and the Sales manager/*** **** has told me for 6 months (but really since the day I brought it back after the first electrical failure) they would make it right, get me into a new camper. They have found every way to kick it down the road. After being in the shop 5 months, the wall was being repaired from the doors falling off and puncturing it and the ****** Shop drilled through the side of the unit, damaging the outer part of the unit and now requires metal work to be done to redo the outside of the unit. The salesman kicks it to the sales manager, who kicks it to the service manger, who kicks it to the general manager, who kicks doesn't return phone calls and ignores texts. The sales manager ***** has ignored my texts back all the way back from September. He continues to do so. H*** call, say one thing, then do the other. The camper being a COVID camper is one thing. How **** has handled it is another. Can see why ***** is no longer the **** Will be involving attorney if no resolution by end of the month.

  

  Business Response

  Date: 03/07/2025

  Hi *****,

  After investigating this issue, it appears that you have traded in your 2022 Hideout for a 2025 Grey Wolf with our ********* WY store. If you have additional concerns related to your new RV, please let us know and we will be happy to assist you.

  Sincerely,

  **** *********

  ****** ** Customer Care

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22938422
  
  I am rejecting this response because: After they drug it out for 7 months I was able to work with the sales team and management to make a trade, but now the BRAND NEW TT has several issues and is not in my possession. The management team and shop up there are so disorganized that apparently not only my first camper from ****, but now the replacement is in disrepair. They are allowing brand new campers to obviously be taken in, not inspected for being in working order off the truck from the manufacturer. The slide did not work on the lot before purchase, and just like the first camper, we were assured the camper would be in 100 % working order when we drove up (1 Hour Away) to do the orientation and take possession. After taking off work and waiting in Bishs again all morning the day of pickup/orientation the **** does not work on a brand new 2025 camper! I was told it would be fixed immediately, but they cashed my check over 2 weeks ago and still have not delivered the new unit. So no, this complaint still isn't resolved. 
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 03/28/2025

  Hi *****,

  We're sorry to hear that you are still not satisfied with our response to your needs. 

  When we organized the trade from your previous trailer into this new trailer, we informed you that certain repairs were needed and offered to delay the trade agreement until repairs were completed. You declined and chose to move forward with the purchase right away. We disclosed that repairs were needed, so it should not come as a surprise that the ** is not currently in your possession. We are doing all we can to work with the manufacturer to complete the repairs that are needed and we will notify you as soon as the ** is ready for pickup.

  Sincerely,

   

  **** *********

  Customer Care Director

  ****** **

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 22938422
  
  I am rejecting this response because:

   

  It had a slide issue when we saw it on the lot and reluctantly purchased again , hoping **** could would have it together this time. The unit had no other issues at purchase. After cashing my check and having a week to prepare it and make sure it was in working order, when we arrived for orientation to take possession it wasnt ready and even more problems. Was told new sheriff in town on service side, would be delivered, sales would follow up, no big deal. Over a month later once again, still no camper, no follow up. I had to reach out to sales again. **** is a Joke. **** family and an attorney should be involved with the level of incompetence with this branch. How you're still in business is beyond me. Your first salesman even asked me where I learned how to read.  And every time I worry im just that unlucky, I remember your Yelp score of 1.5/5 it's not just us. I knew better than the buy another from you guys.But my wife, who's an optimist, urged me to give you guys a 4th chance. Mistake.
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 04/17/2025

  Dear *****,
  
  Thank you for sharing your feedback and bringing your concerns to our attention. We genuinely regret that your experience did not meet the high standards we strive to uphold, and we sincerely apologize for any frustration or inconvenience youve encountered throughout this process.
  
  We fully understand that delays and service issues can be incredibly disappointing, especially after multiple attempts to resolve them. As part of our commitment to transparency, we informed you about the necessary repairs during the time of your trade-in, including the furnace board replacement, and offered to delay the trade agreement until all repairs were completed. We understand that you chose to proceed with the purchase, trusting we would finalize the repairs promptly after the transaction.
  
  Upon reviewing the situation, we acknowledge that communication regarding the status of your ** did not meet your expectations. We sincerely apologize for any lack of timely follow-up, and we appreciate your patience. While parts for the repairs took some time to arrive, we worked diligently to address the issues as soon as the parts were in, and we held the unit an additional week to accommodate you with being out of town.
  
  After about a month, we made the decision to deliver the ** to you at no additional cost, and we hope it is now functioning as expected. We understand how frustrating these delays can be, and we are committed to improving our processes to ensure a smoother experience for all our customers moving forward.
  
  If there is anything further we can do to assist you, please dont hesitate to reach out. We truly value your business and are here to support you.
  
  Thank you again for your understanding and for giving us the opportunity to address this matter.
  
  
  Sincerely,
  The ************* Team
  ******************** **

  Customer Answer

  Date: 04/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 5th Wheel camper from Bishs in *******, ** on 06/29/24. The purchase process was fairly seamless, and we were pleased with the camper. Out issue arose with trying to register our camper. It is now 12/16/24, and the correct paperwork still has not been sent to the correct county. I have spent numerous hours trying to resolve this issue, with no success. Multiple trips to 2 different counties to try to register the camper have proven fruitless.

  Customer Answer

  Date: 12/16/2024

  This can be closed they resolved the issue today 

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ** of Kalispell has failed to honor their warranty during the warranty period. We bought a new Arctic Fox truck camper in May of this year from ****** **. After approximately five months of use, we found that one of the **** stand housings wrapped, making it difficult to extend the **** stand legs. We contacted ******* and submitted a warranty claim. It was denied! We contacted Bishs RV for help. Surprisingly, ****** (Service Manager) told us to connect the manufacturer (*************************) of the Jacks (Deflect!). We didnt buy the camper from ******* and believe the retailer should honor their warranty rather than deflect to a component supplier. We then contacted ****** (General Manager) for help. He contacted *******, but ultimately refused our request, citing Lipprt's (******** manufacturer) claim that the Jacks cannot warp (apparently, they are made of Kryptonite). We disputed this assumption in detail. Characteristically, we are still waiting for a response.

  

  Business Response

  Date: 12/11/2024

  Hi ***********,

  
  We appreciate your frustration that the warranty claim for your **** ***** was denied by the manufacturer. It is never enjoyable to face unexpected out of pocket expenses. However, as we have discussed previously, the manufacturers assessment of the damage to your **** indicates that the problem was caused by external force rather than a result of a manufacturing defect.After discussing the issue with our own technicians, we must agree with the manufacturers assessment.

  
  Complete analysis of the part in question is made more difficult since we do not have the defective part available for observation. We did not perform the replacement of this **** for you and were not able to examine the damage ourselves. If the service center you used for this repair has a different opinion, we welcome you to share their assessment with us and/or with the manufacturer. Perhaps their direct experience with this repair will allow them to provide insight that may prove helpful.

  
  We have spoken with our representatives from the Kalispell store and we under***** that you have discussed your opinion of the cause of **** ***** malfunction through a variety of methods including email, which our general manager shared with us. He was not aware you were expecting a follow-up response to your latest email to him. Please accept this response as our reply to your latest email inquiry.
  We regret that we are unable to provide compensation for this repair which was performed at another service center.

  
  Sincerely,
  
  Bishs RV

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22668395
  
  I am rejecting this response because: Bishs RV response to my complaint is devoid of facts, investigation,and reasoning of any kind. They are simply accepting the response of the component manufacturer 'the **** stands cannot warp' without any analysis or situational awareness pure conjecture! No one at Bishs RV has requested details of the event or conducted any analysis of the defective component.
  The repair work was performed by a Bishfix (Bishs RV warranty service center) recommended repair facility ************ in **************,**. Based on Bishs response, no contact has been made with this facility to discuss. Also, I have the **** **** and have offered it to the General Manager for analysis they had no interest in doing so. A cursory view would reveal no external damage, which I have stated.
  The **** stand housings can warp, and did in our case. The fact that Bishs RV is unwilling to perform any analysis, standing by the conjectureof the manufacturer, leaves only my analysis: The **** housing deformed under the weight of a fully ladened camper with fully extended ****s (necessary to load the camper on the truck) due to a metallurgical anomaly present in one of the **** stand housings. We did not damage or misuse the camper in any way. The fact that only one of the housings bent support this assessment.  
  I am asking Bishs RV do the right thing and stand behind their product.
  
  Sincerely,
  
  *********** ****