ComplaintsforBish's RV, Inc.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my ** horse trailer into Meridian to have them go through it to get it ready to sell in March. They quickly found a leak which had affected the paneling in the mattress area. They started work on that right away which took over two weeks to complete, but then trying to match the paneling took another 4 weeks. I paid $10,000 for the repairs and sold it shortly after that to someone in **************. When I picked it up, I was told all repairs were done and it was good to go. The person bought it and returned home. Within a few days they had a huge storm and there was more leaking inside the ** that was good to go. Theres a 90 day warranty on their work and they promised to make it right. I found out that they never test out their work by running a hose over it to see if they actually got it all fixed. Their solution is for the new owner to drive it back down to ********. This is not the new owners issue; the correction lies in the lap of ****. The trailer was purchased in May so the 90 day timeframe is getting shorter without a resolution to their incomplete workmanship. They are NOT making it right. I would hate to think that they are counting on that 90 day warranty to run out so they dont have to honor it but thats what it looks like. The new owner does not have the time or the flexibility because they are a single parent and a business owner to bring it back and wait for them to fix it. **** used to be a good place to take my rig but something has gone way wrong with them. Step up, ****!

  

  Business response

  07/10/2024

  This complaint is regarding a trailer that has been sold to a new owner. At the time that the complainant brought this trailer to us for repair, the trailer required multiple repairs. The complainant only authorized a portion of the needed repairs. If the current challenges with the trailer are related to our repair, we are happy to resolve the situation.

  We have reached out to the new owner requesting that she bring the trailer to a ***************** location for diagnosis, and we have offered to look at the trailer at ****** locations closer to the new owner's home for greater convenience. Unfortunately, the new owner has declined to bring it to any of our locations. Without the opportunity to evaluate the trailer, we are unable to assist with repairs since we do not have the opportunity to determine if the current challenges with the trailer are related to our repairs or if they are related to pre-existing damage unrelated to our repairs.

  Our offer to evaluate the trailer at one of our locations and rectify any conditions related to our repair work remains available if the new owner chooses to take advantage of that offer.

  Customer response

  07/16/2024

   
  Complaint: 21959876
  
  I am rejecting this response because the resolution that BISHs is offering is not acceptable.  The two main charges on the $10,300 bill that I paid for them to get sale ready were the scrape and seal of the entire roof, the ** and the vents @ $3576.00 and the repair of the damaged panels resulting from the leak @ $4638.79.  BISHs staff originally suggested that they just simple reseal what was there (upon starting the work, they saw that the previous owners had never scraped the sealant off and it was up to 5 layers deep of sealant which had cracked causing the leak).  I told them no.,.,.,that I wasnt interested in passing along any issues with this trailer to a new owner.  Additionally, I specifically had a conversation with the same staff member regarding 6 items including the roof, the damage to the paneling, the furnace, the gray water connection and the black water leak and the draw on the battery.  I was told that there was no issue with the black water but they had repaired a connection with the gray water and that it was fixed.  According to the new owner, the trailer was taken to a local trailer repair location in their area and found that the air conditioning unit got scraped but was never resealed, which is what caused the leak after the sale and caused further damage to the interior of the living quarters.,  

  The solution that BISHs has offered is that the new owner (who is a business owner and also a single parent) take the trailer to a **** location nearer to her home and they would review it.  So, first of all, the distance they would have to travel would be to ******* and any location would be a minimum of 200 miles from their location up to 500 miles.  So **** is asking for the new owner to take their time and expense to travel to one of these locations to first review the work and then hang around while they repair it and who knows how long that would take, because its not only sealing the air conditioner which should have been done in the first place but the secondary issue of repairing the interior that was damaged.  Again, it appears that BISHs is trying to avoid making it right, which is what one of their managers said to me that they would do, and strategically avoiding making it right until the 90 day warranty (its up August 10th) expires.  

  I want to add that I have done business with BISHs before and have been happy with prior work from them.  I have been shocked by this experience with them.  It took 6 weeks from the time that I brought the trailer in until I got it back, which seems like more than enough time for them to quality check their work.  I was told by ***** Englishs manager that they dont run a hose over their leak repairs to ensure that the job was done satisfactorily because the unit needs time to cure.  Im not sure why 4-5 weeks is not enough to make sure there are no issues, just like this, with their workmanship.  If you look at the BISHs website, you will see that ******************************** founded this company based on honesty, FAIR DEALING and treating customers right.  This resolution is NOT right and I would recommend that the new owner have it fixed locally, submit receipts for the repair of this trailer.  THAT would be the making it right piece.  

  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle was up for sale that I ran my credit to purchase. I got approved and then had to wait 3 months before it was sold to me, in which I had to run my credit again. I purchase the vehicle and go to get plates and find out that the paperwork with done on ************* ( *********, **) end incorrectly. I now am past my temp plate date and can not use vehicle that I have already paid for. I went into the dealership to figure out the issue to find out they had a paper that needed signed that no one reached out for me to do. I sign the paper in hopes I wont wait too much longer. Its been an additional with no news on getting my plates. I call several times and no answer on my question. I continue paying and insuring a vehicle that can not be driven.

  

  Business response

  06/25/2024

  We deeply apologize for the inconvenience you've experienced during your vehicle purchase process. We understand your frustration and appreciate your patience. Heres what happened: The vehicle you wanted was on a title hold due to issues with the previous owner's bank, causing an initial delay of about two months. Additionally, the state is currently experiencing significant delays in processing plates, further complicating the situation. Please know that we've implemented a new process for handling title holds to prevent this from happening again. The paperwork has been corrected and sent to the Secretary of State, who is currently processing it. Unfortunately, due to a recent security breach in ********'s CRV program, everything has reverted to paper processing, adding another two-week delay. Rest assured, we are closely monitoring the situation and expect the plates to be sent out within the next week. We sincerely apologize for the repeated inconvenience and appreciate your continued patience.

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a "brand new" 2023 ********************* for roughly $73,000 in February 2024. Because of the size of the trailer ****** hired ***** to transport the trailer to our seasonal lot at ***************. Immediately prior to delivering the trailer, *********************** a tree branch, pulling the awning away from the trailer. ***** returned the trailer to ********** where we were assured by ***************************, the General Manager, that there was ZERO structural damage to the trailer. Delivery was scheduled again. The first opportunity that we had as a family to use the trailer we were greeted with puddles of water in the rear (main) bedroom. Water was coming out from underneath the wall and dresser (where the electric panel is located). We called and stated that we wanted a new trailer and were told that they would send a technician out to assess the situation. After a heated back and forth we said send your technician. Said technician *** comes out and assess the structure of where the trailer hit the tree and confirms that there is no damage there however discovers what appears to be a cut and some cracking and separating in the roof and bowing on the side of the trailer, indicating water damage. GM ****** emails me that it appears to be a Wildwood warranty issue. When I asked how a cut could be a warranty issue, ****** went silent. Also we paid thousands of dollars to apply some special coating, why were these defects not notated then? Technician did state verbally that it appears to have been fixed once already. I'd like a true brand new 2023 or the 2024 as we originally planned but were talked in to buying this nightmare. We did not purchase a "repaired" trailer, we purchased a brand new trailer.

  

  Business response

  06/14/2024

  *****, we are very sorry for the ongoing issues you have been facing. After thorough evaluations by three different technicians at our location and the mobile mechanic *** who visited your site, we found no structural damage, as you also mentioned. We apologize if this was not made clear in previous conversations with ******. Unfortunately, this appears to be a manufacturer issue, as ****** does not handle the construction of these units. We understand this situation is frustrating and are committed to supporting you through the resolution process.

  Customer response

  06/28/2024

  ****** wants us to proceed with warranty work when the damage to this unit is extensive. We paid almost $73,000 for a brand new trailer and they sold us a trailer that had already had water damage due to the hole on the roof. There was repair work previously done on the roof prior to us purchasing the trailer and that information was not disclosed to us. In fact I believe that they went to great extremes to cover up the fact that there had every been a problem. 

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought *********************** 2022 from **** from vicious going on three weeks ago and they sold us a lemon. We started calling immediately within the 24 hours. The water heater was broke. The shower was broke. The lines were leaking. The water pump was pump kept running. We tried to rectify the situation. They took our old camper. They will not give us our old camper back. They will not discount us on a new camper they keep changing the figures their stories keep changing. We did nothing wrong. We showed up with good credit with a good camper to trade. They they keep making mistakes they made 10 mistakes since the beginning, all errors on their part yet they are continue to drag this situation on. The manager, *****, who I contacted again yesterday, is not returning phone calls. We have not been belligerent. Weve been respectful. They are now not returning phone calls. We cant finish this. We dont have a working camper.

  

  Business response

  06/06/2024

  Thank you for reaching out regarding the issues with your ******* Dutchman 2022. We sincerely apologize for the inconvenience and frustration you've experienced with the malfunctioning water heater, broken shower, leaking lines, and continuously running water pump. We are committed to resolving this by redoing this entire deal. We are offering you the full purchase price of your current camper as a credit towards a new unit, ensuring the new camper is thoroughly inspected before delivery. Our General Manager attempted to call you earlier today to discuss the next steps and ensure your satisfaction with the resolution. Please contact us directly at your earliest convenience so we can finalize the details. Our goal is to make this right for you as swiftly as possible. Thank you for your patience and understanding.

• Initial Complaint

  06/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My husband and I have been looking for an RV and decided on the 2024 Jayco Flight SLX 183RBW Baja-G. Apparently it is a very popular model as well as the most expensive of the 183RBs. On Thursday, May 30, 2024 the ************* OR dealership told us there was one left nation-wide at ******* MT. We went to there website and found stock #***** labeled 2024 ************ Flight SLX 183RBW Baja-G stock #***** for $18,495. This was about $2500 less than the one that had just sold at ************* so we called the Bozeman dealership and spoke with *********************. We told him we were looking at the ad online stock #*****. He wrote up a contract and we made a $3,000 deposit and were going to drive a total of 1600 miles to get this RV. He told us it had to be within the week which rushed our plans. Anyway, as we were making our last minute preparation to leave on this long trip I closely inspected the contract and noticed it didn't have *****G on the paperwork. My husband called to make SURE it was a *****G and was told it was just a regular one but there weren't really that many differences! We knew the differences and that's why we wanted it! He made a sorry excuse about his picture people messing it up but what REALLY infuriates us is that this morning June 2, 2024 the advertisement with the *****G trailer picture and the same stock number is still listed for sale! How many people are they going to lure in with this FALSE ADVERTISING. It really is criminal. Sixteen hundred miles would have been an EXTREMELY long trip to drive for nothing. He says he has refunded our money-I will have to see if it arrives at our credit card account.

  

  Business response

  06/03/2024

  We sincerely apologize for the error regarding the differences between the two Jayco models. Misleading you or anyone else was never our intention. Due to seasonal factors, we use stock photos of different models to provide accurate depictions of RVs that might interest you. Unfortunately, the photos were mislabeled, and we appreciate you bringing this to our attention. We are relieved that this was resolved before you traveled the 1600 miles. Our general manager has proposed several solutions to rectify the situation, and we hope one of these options will be satisfactory. Additionally, your deposit has been refunded. If there is anything else we can do please do not hesitate to reach out!

  Customer response

  06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We paid $2595.00 for an extended warranty in June 2022. We canceled the warranty on May 31st 2024, and were advised we would get 3 years back instead of 4. The 1st year was covered under the Manufacturer warranty, and we did use it. We were advised by **** and Camping World where the trailer was repaired, we cannot use the extended warranty until the manufacturer warranty expires. Therefore, we are looking to be refunded for four years of the extended warranty. An extended car warranty, also called a vehicle service contract or a vehicle protection plan, offers coverage that will take care of car repair costs after a factory warranty expires. Like any car warranty, these extensions provide coverage for part breakdowns due to defects or faulty workmanship

  

  Business response

  06/14/2024

  We apologize for any confusion and inconvenience. After consulting with *********************** at Relentless, we are reviewing your request for a full four-year refund. We appreciate your patience and will update you shortly on the status of your refund. If you have any further questions, please feel free to reach out.
  

  Customer response

  06/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi, my name is *********************************** and in the middle of January 22nd, 2024, I purchased a 2023 Heritage **** LTZ 270FKS 820 From Bishs ** in meridian *****. Right off the bat I found 19 things wrong with the Trailer: These items are: Hole and bubbling above the pantry door Kitchen drawers fell out when pulled (drawers fell because the back studs for the drawer rail brackets are not attached) Side support board for the drawers also not attached panel under the refrigerator was secured leaving a half inch crooked gap Trim around the large bubble window above kitchen sink fell off while towing home five miles away on city streets Main brace underneath bed split and not attached Back plate behind the stove not attached just lying loose All pull down blinds have Velcro tabs on the bottom bar of the blinds but nothing on the walls to attach them too (only half done) Blinds crooked on the two narrow windows in the bedroom Broken latch on refrigerator door Hinges for the storage doors underneath dining table benches loose and floating back and forth Trim around the pantry sagging and loose (no adhesive) lens cover on running lights missing Wires not wrapped or secured on electric **** by hitch Access panel door on bedroom slide out warped Shower door seal fell off when opening door Magnetic plate for bedroom door installed on a diagonal (all others level to the floor) Panel under the sink only attached on one side Keyhole on front door pried and bent (probably not manufacturing) These are the items I found in the first three hours of possession and this morning I took it back to the dealership. I talked to the Director of service, ******************* ***************** in ******** Idaho and showed him the issues I had, in which he documented and took possession of for immediate service, and I asked him to go through the whole ** to find the things I didn't find, (which scares me). So, I guess what my questions is where do we go from here, what is going to be done about this situation, I paid close to $50,000.00 for your product and the condition of the ** does not reflect that, (was it built on a Friday?). I sent an email to Bishs and ************ with this list of problems on Jan 23rd to this group of people who were from Bishs and ************, ***************************; *********************; ********************************: *******************; *****************************; ***************** in which Bishs took back the trailer and submitted it for warranty work. Ive been trying to resolve these issues for months now and more things are going wrong: The air conditioner ducting was not connected, and all the cold air was coming out from under the kitchen sink The one and only camping trip we went on the 11nth of April, we had to keep the speed of my towing below 50mph because the back of the trailer swayed wildly, (and it never did that before) This trailer has been in the shop more than out of the shop, and the kicker is Idaho doesnt have an ** lemon Law. Im sending you all the correspondence *** received so far and will get the invoices for the air conditioner and the swaying problem when I get them, because...you got it, its still in the shop. I would really appreciate it if you could Get at least one of these companies, if not both, to make right. Thank You *********************************** ************

  Customer response

  05/14/2024

    On the 14th of May I went to ****** to check up on the problem of the trailer wagging when being towed, and my trailer was smoking in the parking lot with a crowd of employees around the battery boxes. that because one of the batteries was on its way to a melt down and boiling the electrolyte out and they don't know why.

  

  Business response

  05/15/2024

  We apologize for this inconvenience, we will continue to work with the store and manufacturer to identify the cause of this.

  Customer response

  05/15/2024

   
  Complaint: 21685303
  
  I am rejecting this response because: The situation has just become a severe safety issue, as per my complaint of the battery system overheating and destroying one of the batteries. I talked to a service technician and was told that if this happened overnight the entire trailer could have burnt to the ground, and what if we were in it camping and it happened. If you're a customer-based business, then the number one priority should be the customer.  Instead, I get no communication from management or the builder, it's always turn it over to the warranty system and it's in the shop for another week. As I said in other complaints I've sent, it's not the problems I know about, but the one yet to come
  
  Sincerely,
  
  ***********************************

  Customer response

  05/17/2024

  More information about the battery incident, it was determined that solar panel controller was defective and was allowing voltage to pass to the batteries (which I purchased and was installed by ******). Consequently this started a thermal runaway boiling off the electrolytic fluid in the battery. This was caught during the day and a fire was prevented, but what if this happened at night, or worse while we were camping and asleep.   It's now is a huge safety concern and makes one wonder what this trailer has in store for us next.  

  I've started this process months ago and have yet to be contacted by ****** corporate or ******* River, this makes me feel that customer satisfaction is not their priority.  The BBB has been wonderful for what they have done for me, but obviously doesn't seem to affect your decisions on how you support your customers after the sale. This leaves me to reach out to our local TV stations to help get some answers. Please take this to heart!

  

  Business response

  05/24/2024

  We genuinely apologize for any issues or concerns you may have experienced. While we strive to anticipate and resolve issues preemptively, we rely on your feedback to identify and address any areas of concern. Rest assured, when issues do arise, we are fully committed to stepping in and providing assistance promptly and effectively. Your satisfaction is paramount to us, and we are here to address any challenges you may encounter.

  

  Business response

  05/24/2024

  We genuinely apologize for any issues or concerns you may have experienced. While we strive to anticipate and resolve issues preemptively, we rely on your feedback to identify and address any areas of concern. Rest assured, when issues do arise, we are fully committed to stepping in and providing assistance promptly and effectively. Your satisfaction is paramount to us, and we are here to address any challenges you may encounter.

  Customer response

  05/24/2024

   
  Complaint: 21685303
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  04/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased my 2022 East to ********************************** July 2022. I brought the camper home July 30, 2022. October 15, 2022, I returned the camper for repairs and to be winterized. I called the end of November 2022 to find out the status of the camper and the service department stated that they didn't know the camper was there. They called me back the next day and stated that someone had moved it and they found it. The work orders will be submitted and start working on the camper. We never received a phone call to state the camper was done and had to call many times to check on it. We finally got a phone call and I believe it was February or March 2023we were able to come pick up the camper. When we arrived to look at the camper a lot of the work was not done or was poorly done, and many new issues were noticed. On April 8, 2023, we were told the camper had all repairs completed. We drove a little over an hour and a half again to pick up the camper. Upon doing a walk around we noticed that a spring was broken that was attached to the slide out. We also notice that someone had hit something with the back of the camper or was hit by someone damaging the Spare Tire cover and it was loose. The booth repair was very poor among many other things. On June 8, 2023, the camper was to be delivered to us and we received a phone call from ********* stating she had done a walk through and found a tear in the flooring that was caused from the slide out and she was having it fixed and would have the camper delivered the next day. June 9, 2023, you had a had a transport person return the camper to my residence. The Driver drove the front power **** into the asphalt road and caused damage to the road as well as the front power **** stand, and Emergency brake control and the Township is wanting us to pay $1,500.00 to repair the road. We returned the camper to your dealership on November 4, 2023, with the same issues with the booth and water leaking from the connections by the pump. This was probably from not being winterized correctly or because you guys didn't complete that job well after a month or two from being returned October 15, 2022. The booth issue was from Prior work under warranty and then in January, it was discovered that the issue was from the Slide out floor flexing and causing the booth seat to not stay secured to the wall. Service Advisor stated that Forest River states it is past warranty, and they will not fix it. You stated that you turned it into my extended warranty, and they stated it was a manufacture defect and they will not fix this. Is ****** going to repair this camper and no cost? As, this should have been caught initially while you were repairing the Camper and was not found till January 04, 2024. Your ****************** had the camper for 9 months from Oct 2022 till June 2023. I had it for 4 Months Used the camper 3 times from the time I got the camper back till returned to you November 4, 2023. You have now had this camper for 6 months. I have continued to make payment on a camper that you have had for total of 1 year and 3 months so far. You have had this camper at you Facility longer then I have had this in my possession. This is not expectable and **** needs to get the camper fixed ASAP. I will not turn this into my Insurance as a claim for repairs as recommended by you and your service manager. This would technically be Insurance Fraud. This leads me to believe this is a very ************* with bad service.

  

  Business response

  05/06/2024

  Thank you for sharing your detailed experience with us. We apologize for the inconveniences and frustrations you've encountered with your camper repairs. Rest assured, we take your concerns seriously and are actively working to address them. We have escalated your case to ************ and are actively seeking resolution on your behalf.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Work was not done as promised the first time which then involved a 160 mile round trip to have it done. Inspection paid for was apparently not completed since two issues were found after the 160 mile round trip

  Customer response

  04/22/2024

  I have been contacted three times by the business.  They apologized for the poor service and promised they had done all the other work to standards.  I have my doubts.  A possibility of a discount on future work was offered although it was not asked for.  

  

  Business response

  04/23/2024

  We sincerely apologize for the inconvenience and any issues you've experienced. It seems that you were able to connect with ****** yesterday, April 22nd, to address these concerns. Once again, we apologize for any inconvenience caused and encourage you to reach out if there's anything else we can assist you with.

  Customer response

  04/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  March 11, 2024 we traded our travel trailer in for a moterhome from ****** in *******, **. They have not paid off the travel trailer as agreed upon. We gave them a check for the pay off of what was still owed after the trade. They have not made a payment to the bank as of April 15, 2024. They have the travel trailer we traded in already on their website for sale. We have contacted them a few times and they said it would be taken care of. It still has not been paid. This has not been good for our credit score.

  

  Business response

  04/19/2024

  Thank you for reaching out and bringing this to our attention. We sincerely apologize for any inconvenience this delay may have caused. Rest assured, we have already taken steps to address this matter. We mailed you a ***** of ******** (POA) form to sign, and as of Monday, we've fully paid off your camper. We understand the importance of timely payments and are committed to resolving this issue promptly. If you have any further concerns or questions, please don't hesitate to reach out to us. Your satisfaction is our priority.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩