We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Herbs

          Happy Hippo LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Herbs.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            12/19/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Placed order 12/14/24. Website states shipped. When I click on **** link I get a message postal service notified that this label has been cancelled Order number *******. Sent four emails to vendor and left one voicemail with NO response.

            Business response

            12/20/2024

            We have responded to the customers emails regarding their order. It was shipped out shipped out 12/16/24 and was marked as delivered yesterday. We have also sent additional emails to her alternate email address. Please see attached correspondence. The customer has neglected to reply or read the information we have provided. 

          • Initial Complaint

            08/29/2024

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Eye ordered a Kratom product eye order every month and received at my Box 107 The recent order was shipped to Box 20 That's not the proper address and shipment was returned and eye tried to resolve the address issue but their AI automated system refused to translate the problem and keeps making the same errors b cuz no live person is available to manually override and correct the address or cancel and return my money Eye sent so far as to C if the local ***************************** would stop by that business to alert one of their employees to call me or correct the address and let me know by email The offer said he would contact Happy Hippo eye haven't heard a thing back So eye am without my money or the product and their AI online communication system is failing to fix the problem Eye have a box full of emails from their AI puddles that keeps making the same errors over and over and over and over again We need a real living Human being to manually correct it These are examples of system network FAILURES in artificial intelligence systems B cuz eye test light the efficiency of ********** Eye am a network Universal and Galactic tech support operators here It's a finite energy system It gets better Guess what else it did That's right went back and falsified my account data by going back to all my orders saying my orders were shipped to Box 20 Thats Beast system AI QI Blank Slate memory wipe technology that does that So someone at Happy Hippo needs to take responsibility and accountability for my order and make it right with Honor and service integrity Thank U for helping to restore Honor Mu ah VA ????

            Business response

            08/30/2024

            On Monday August 26th we reached out to the customer letting them know their package had been returned to sender. We got a replacement package shipped out for the customer on 08/27/24. We shipped the replacement to the customers address that they had used for the previous 17 orders. The customer continued to email threats saying we sent his package to the incorrect address and were committing mail fraud, they also had a police officer contact us. We decided to refund his original order that had been returned, as well as informed the customer to keep the replacement package that is scheduled for delivery on 08/31/24. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 12

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7080 N Spurwing Way

          Meridian, ID 83646

          Visit Website
          (239) 287-0891

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.