At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 7755 Ustick Rd, Nampa, ID 83687-8111
- BBB File Opened:
- 2/21/2003
- Years in Business:
- 24
- Business Started:
- 8/15/2000
- Business Started Locally:
- 8/15/2000
- Business Incorporated:
- 8/16/2000
- Accredited Since:
- 1/27/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Business Management
- Mr. Mike V. Joelson, President
- Ms. Terry Joelson, Vice President
- Mr. Aaron Joelson
- Contact Information
Principal
- Mr. Mike V. Joelson, President
Customer Contact
- Mr. Mike V. Joelson, President
Industry Tip
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Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contacted Organic solutions at the sometime around beginning of May. I had another landscaper back out on me due to high volume of bigger business. I have a house built in the 78s with a sprinkler system about that old. Recently I did some rezoning in my back yard (moving fences around for animals, removing a rock bed to install sod), and there is some heavy liftingthat I didnt have time to do and wanted to pay a business to perform. I stacked up a few projects over the last 5 years, and was ready to knock it out all, so I can grow grass in my back yard. I do not want to go another winter with my dogs and a muddy back yard. When I got ahold of Organic Solutions initially, the customer service was awesome,they got me an estimator date in mid May and while I was on the phone with them, they booked me a full working day (May 30th) for a week after the estimate was performed.
I left a fairly extensive text for my wife to show ***** on what I needed done because she had the day off and I had work. Within minutes she was calling me panicking because of how aggressive ***** was that my water pump was bad. She couldnt get him passed the front yard. I came home (had to leave work with no warning, or put off this important jot) to ***** eating lunch in my front yard. Whats the word I asked, O this is very bad, water pump is bad I said, slow down, not its not, let me show you he ranted for a few before I could get him out back to turn my pump on and show him it was working perfectly fine. Wasted time I didnt have, and then I had to start from scratch, walking him around the yard, showing him exactly what I needed. He agreed to take the job that I asked him to do, but argued he couldnt provide an estimate, thats not how this business works.. ok. So I went with it and booked him, for the sake of time.
May 30th, work day comes, hes got my full plan,Im at work, about 2 PM comes around, ***** calls me sounding stressed. He says he couldnt complete the job, but he got what needed to be done. I asked him why he couldnt complete the job, he told me because his boss booked him 2 more appointments and expects him to make them, this particular afternoon.
I called the next day, expressed my annoyance with the receptionist, he was kind, and got me booked for another guy to come out and finish. I had to take the morning off work and the second guy was just as bad as *****, I dont remember his name. One particular task I wanted him to do was adjust sprinklers in zone 1 because ***** did not adjust them the way he agreed to when we did the estimate (now is why Im frustrated that I took that BS estimate excuse from *****). This second guy was adamant he wouldnt adjust the sprinklers the way I wanted them. He explained to me why he wouldnt, I understood, but he didnt see my bigger picture, I didnt have more time to argue (it was ridiculous at this point), and had to get to work. I figured Id call in to a manager with what they didnt get done during this appointment. The guy did not fix a sprinkler head I needed fixed, and did not adjust a sprinkler that was buried and spraying nowhere, building a pond everytime they came on. So I got ahold of ***** who had me scheduled to have ***** come out.
What a fricking mistake this was When I came outside, I could see in his face he had a chip on his shoulder. When I started talking about my front yard, he started talking about an irrelevant issue (irrelevant to MY project, not his feelings), and I thought, *****, Im dealing with an argumentative trio who will not listen to me. ******** I let ***** mansplain the same thing his other guys told me, because like a child, he refused to move further into the discussion without doodling me a Kindergarten doodle of sprinklers. BTW, Im 3rd time off in 3 weeks for my sprinklers, my boss is like WTH. Finally, I got him to listen to me, he refused to adjust the sprinklers the way I wanted, but agreed to fix the other 2 ***** league mistakes his crews made. Ive decided I do not want his crew near my house.
Pertaining to the zone that they made a big deal about adjusting. It is overwatering one area, and underwatering another area. I asked them to even it out. They wanted to re-zone, I said **** already came over and rezoned once, not again,until Im ready for more zones out in the pasture. I asked ***** to explain to me how Im supposed to get enough water to the area Im trying to grow (currently getting underwatered), he said I have the drown the other area (thats being over watered). He was so adamant that it wasnt good practice to adjust the sprinklers until its rezoned, but its actually doing more harm to my yard the way it is now. Moral of the story is what I want done will be healthier for my yard, but he wants more money to do it the way he wants. Hes ok, with continuing to destroy my yard the way it is set up now, vs making it slightly better to get me through this next year. Until Im ready to do my pasture. Then Ill rezone zone 3, that I have to manually water every day. And zone 1, that I have to manually water every day because of organic solutions. His suggestion for me to grow grass is to literally keep the area wet, but he wont optimize the water to it, and wants me to over run my sprinklers all day, to get a little water, to a large area. If I could get someone to come walk through this with me, it would make a lot of sense to see in person. It is really hard to describe via typing.
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