Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a certified Used Ram Laramie 2500 diesel truck from this dealership on 1/11/2025 with ****** miles. From the Carfax report the Salesman, *******, gave us, we could see that they had the truck in their shop on 1/2/2025 for maintenance, specifically: pre-delivery inspection, brakes, fluids, ************ change, back-up camera replaced, cabin air filter replaced/cleaned.However, when I brought the truck in for its 1st oil change on 2/28/2025, only 48 days after purchase, the notes from the Quick Lane showed: Air filter is dirty, Transfer case fluid is dark/discolored, Rear Differential fluid is discolored/dirty/contaminated, and the fuel filter life is at 85%.After I saw this, I contacted the previous shops on the Carfax report that had serviced the truck and none had changed the fluid on the differential or transfer case. According to the *** maintenance schedule, these oils need to be changed at ****** miles. I then called the dealership and left a message with *******, who did not call me back. Later that same day, I went into the dealership in person to ask them to change the Transfer Case/ Rear Differential fluid because they should have done that on 2 January 2025, seeing that it was bad at the time, and also needing to be changed being that the truck had over ****** miles on it and no record in their system of it ever being done. ******* left his desk and brought back ***** who told me that "they cannot spend money on the used vehicles because they cannot stay competitive in the used car market if they do". Yet, when he saw the oil change notes from the same day, he was quick to act and get us a new air filter, but still refused to change the rear differential and transfer case oils. I need this dealership to do the right thing and flush/fill the rear differential and the transfer case = at no cost to us. The shop quoted us about $600 to do so. This is not right!! We have not towed anything and have only had for 48 days, as of 2/28/2025.

  Business Response

  Date: 03/11/2025

  We appreciate Mrs. ****** concern. 

  When we bring a vehicle in on trade, a safety inspection is completed.  We check for fluid levels and conditions, braking components, operations of the vehicle that align with design, and recondition the vehicle to a state that allows us to certify the vehicle if it falls under the Factory Certified stipulations. 
  When the vehicle was brought in on intake, it was noted that the services recommended; transfer case and rear differential fluids were due by the 60k mileage recommendation on January 1, 2025.  They were cautioned, specifically for mileage interval recommendations. Our USED CAR inspections are much like an inspection on a house under contract-- you get the inspection results, see where you are able to keep pricing where it needs to be, and fix what needs to be fixed.  Our used car department goes through and fixes what has to be fixed and then sends it to the lot. When staying competitive in the used car market, it comes down to only dollars at times.  Our reconditioning department pays a reconditioning rate of $210.00 per hour and the costs of fluids are $285.24.  This would bring the bill of servicing those units to; $600.24.  Bringing the cost of the vehicle up by that much.  We dont do this, as most of our customers dont want to increase financing the vehicle by that amount.   

  The fluids could have been changed previously at another shop, or by the previous owner. Not having the history of the vehicle, we are to assess it merely off of the inspection that is provided by the technician.  Had the fluid needed to be changed at that time, we would have changed it before putting it on the lot.
  When the vehicle was brought in on February 28th for its first oil change, the fluids were recommended by mileage. They were cautioned - meaning that there wasn't a failure.  When an inspection of fluid is made, it is cautioned with the word usage; "found discolored, dirty, or contaminated."  When fluid begins to age, after use, it begins to get discolored. The vehicle is at the mileage interval where those fluids are recommended to be serviced.  We did change the air filter, as it was listed that we replaced it at intake, and after looking at it, the Sales staff wanted to make right on what we said we did, so it was replaced.  As for the fluids, they weren't necessary per the inspection at intake, to be addressed, other than being recommended strictly by mileage.

  We apologize for the concerns that Mrs. ***** has and we appreciate the opportunity to better explain this.  We do care for our customers as well as the product we provide, and apologize that Mrs. ***** is left feeling this way.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23031473
  
  I am rejecting this response because:

  define Factory certified and its relation to the Ram maintenance schedule: The additional warranty we purchased states that the maintenance schedule MUST be followed and proof of that in order to cover the parts that are listed in the warranty. If it is not, the warranty is void. This is unacceptable. 
  

  cautioned on 1/2: are you saying that your technician has not even looked at the oils to see how bad they are at ******+ miles w/o any proof of them being changed? This is unacceptable. 
  

  cost of $600.24: that is untrue. As a dealership your technicians get paid maybe $20/hr and you do not lose additional funds when they get a car ready for sale additionally you purchase parts/ oils in bulk and your cost is much less compared to what the consumer pays for repairs. Unacceptable. 
  

  again, Feb 28- did a tech of your actually look at the fluids or do they just go off of the mileage? This is fraud. Why was I quoted $600 to get your ship to change these oils? Explain. Unacceptable. 
  

  air filter (engine) was replaced after I first talked with ***** on 2/28. It would not have been changed, otherwise. I had to bring the truck back in on 3/1 to get it. They did not change the cabin air filter. Unacceptable. 
  

  I have called Jeremie 2x and was referred to another sales manager to help, as they dont want to spend the $$$ to pay back the bank on the warranties we are going to cancel. As of today, 3/11, I have still not been called back or been told that the warranties were cancelled. Unacceptable! 
  

  all I request is the transfer case and rear differential oils be flushed/ filled as they ARE dirty and have never been changed. The dealership should have changed them on 1/2/25. We have already replaced the fuel filters and cabin air filter, ourselves. My husband is a certified tech and o previously worked for a global corporation and was a service/parts manager. 

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 03/20/2025

  We appreciate the opportunity to address each of Mrs. ****** concerns. 

  *Factory Certified is a vehicle that meets specifications, age and mileag, where a Factory Certified warranty can be placed on the vehicle if the vehicle passes a safety inspection.  This vehicle did pass the safety inspection, allowing us to certify the vehicle to acquire extra coverage for the new owner. Servicing fluids is not part of that requirement when the fluids inspected are showing no signs of failure.  

  *Our technicians did look at the condition of the oils when the vehicle was brought in on intake.  Again, the recommendation was made to service by mileage.  Not having signs of breakdown,again, our used car department did not choose to service those fluids. 

  *Our technicians are paid almost double the hourly wage that you have described. The used car department has its own budget, as does every other department within our dealership.  When the used car department authorizes work, the service department completes the work and then pays the technician from the ****************** budget.  ******************* pays $210.00/hour for all labor completed.  They also pay list price on parts.  We do not discount work for the used car department due to their average playing a huge part of what our warranty labor rate comes to each year. 

  *Again, the fluids were inspected and no fraudulent acts were committed. They were once again, recommended by mileage.  We have no previous history of the vehicle having had services done because it was not serviced with us before being traded in.  The technicians are doing their job and providing an inspection to the consumer.  They provided it to the ******************* when the vehicle was brought in on trade and they provided it to you when the vehicle was brought in for its first oil change under new ownership. 

  *We do not have a ***** that works for us.  You were speaking with ******* (Salesman) and **** (Sales Manager). The air filter was changed after the sales staff felt it needed to be when being addressed with your concern. 

  ******** has received calls but was out on Jury duty.  He did reach out for clarification on 3/13 to make sure he was cancelling the correct coverages for you.

  *Peterson CDJR will offer a discount for the customer to have the fluids changed, 10% off, but will not be covering the cost fully.  It is not the responsibility of the dealer to change all fluids necessary for mileage intervals when taking a vehicle in on trade.  As stated before,it increases the cost of the purchase price and affects customers out the door price which pushes us away from our goal; Being competitive in pricing. Had the fluids shown they needed to be changed, they would have been addressed. 

  We hope that this clarification helps Mrs. ***** better understand our decision. 

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23031473
  
  I am rejecting this response because:
  
  Again, you stated: Servicing fluids is not part of that requirement when the fluids inspected are showing no signs of failure however, at ****** miles the differential & transfer case fluid were to be changed based on mileage per the Ram maintenance schedule AND the report we received only after 48 days of ownership after the oil change by your shop, showed that these 2 oils are dirty/ contaminated and NEEDED to be changed.  Additionally, per the extended warranty, if you read it, if the vehicle is not maintained per the maintenance schedule, then failures are NOT covered. It clearly states that! 
  

  Therefore, knowing you refused to change the oils that needed to be done when you first received it and checked on 2 Jan 2025, based on mileage AND being dirty, and then also selling us a warranty without disclosing this information, first, you have committed fraud. 

  I know that you will not do your part, regardless, and you care more about your finances than customers, which is apparent by your responses and lack of empathy/ admitting you messed up 

  We will never shop here again and will recommend to everyone we meet that they run away from any Peterson dealership. 
  

  I am a combat, disabled veteran and its sad when you also say We support our veterans but you clearly dont give a damn! 

  **** *****

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a jeep and the motor blew up less then 24 hrs after purchased It took 3 months to get it replaced 8 days after receiving Jeep back it developed a knock I reached out to ***** ****** letting them know I was told I could take it anywhere that worked on Jeep So I looked locally where I was located I was refused by many The warranty was bought in house by Peterson and the motor was never registered to my jeep I bought jeep in march of 2024 Now it sits at Peterson and has for 2 weeks with nothing done refusing to honor a ****** mile or 3 year warranty Because I dont have records of oil changes The brand new motor blew up before it was do for its first service They wont honor the warranty,

  Business Response

  Date: 03/03/2025

  We appreciate the concern that *** ******** has expressed.

   *** ******** purchased a 2008 Jeep from us in March of 2024.  The Jeep failed for *** ******** only days after purchasing it from us.  We chose to install an engine, to take care of *** ******** and keep the relationship with him. Our dealership paid for the engine (Reason for which it is registered under our name) in the amount of $9210.96.  During that time, *** ******** was placed in one of our rentals for several months which he also did not pay for.  During this time, there was damage to our rental vehicle, as well as substances smoked in our rental which he did not disclose upon returning it to our facility.  *** ******** signed our rental forms and provided his insurance information just in case situations like this arose.  Not only did he sign a form stating that he was providing all correct and active information, but also signed a form stating that he would not smoke or vape in our vehicle.  When processing the claim after *** ********* vehicle was returned to him with a replacement engine, we reached out to his insurance company and learned that he canceled his insurance.  Leaving us to pay for repairs to the rental that we graciously supplied to him that equaled, $3678.55.  During that time, *** ******** would not return any of our calls in regards to this concern and issue.  Fast forward to more recent events; *** ******** states that he had concerns of the engine making knocking noises just shortly after the engine was replaced.  So, he took it to a local ********** facility to have the oil changed ***** miles after the engine was replaced.  ******** change was performed on July 11, 2024.  Nothing noted by the technicians at ********** that the vehicle struggled with any abnormal engine noises.  ****** miles after that oil change, without being able to provide detailed record of having any oil changes done in the meantime, *** ******** took the Jeep to another CDJR Dealer; ***** H ******, and they would not help him with the engine replacement. During the time of notifying our staff, and taking in to ***** ****** to have diagnosed, *** ******** was asked to bring in the Jeep and never did.  This time period was from July 22, 2024 to November 2024.  We did not receive the vehicle in our shop until February 14th of 2025.  When speaking with Mopar Parts warranty, they require record of a customer maintaining vehicle maintenance.  It is part of their warranty coverage standards, just as ALL manufacturers that provide warranties.  Since *** ******** is unable to provide any proof of maintenance or care of his vehicle, ***** will not assist in covering this replacement or repair.  The dealership has no recourse when dealing with manufacturers stipulations if the customer is not responsible for those requirements.  We apologize for any inconvenience that *** ******** is experiencing, but our dealership has gone above and beyond for this customer in the amount of $12889.51 and have received nothing but threats in return.

  Customer Answer

  Date: 03/05/2025

  ******

  I am unable to access the portal so I did call your service and they said gave me your email and told me to respond with my complaint number. Peterson motors is not giving the whole story I went in there in March 8 looking for a vehicle I had a 2024 ****** ********* that I had purchased in January this vehicle I found was not going to work for me so I was looking for a trade. I paid $38,000 for it. I went in. I located a vehicle on their lot for $21,000 they came back to me and said that I would owe them an additional $9000. Would I like to go forward with that and how would I like to make payments and how often Well obviously that was not a good deal so I refused it. I however, found another vehicle on the lot and it was for $15,000. They agreed to give me a cash some back so with my trade-in and a jeep for just over $15,000 there was a value of just over $25,000. They had told me when they gave came back with the paperwork for the ****** and I do have pictures of that saying that the car was worth $32,000 at that time with a $2000 rebate was only worth $30,000 if you go back to what I previously said I ended up only getting a value with the Jeep and a trading cashback Just over $25,000. I did purchase a vehicle. I took it home. I registered it the same day the next day I went for a drive and just under 50 miles and 24 hours I had an issue. The engine light came on and then the vehicle stopped working. I was stuck on a freeway I called them. I talked to the salesman ******** who sold me the vehicle and he said he would immediately get with his higher **** I got a call back *************************************************************** was if my insurance had towing whether my insurance had towing or not they sold me a vehicle that blew up very early on after I purchased it. I ended up having to call a tow service myself that tow service arrived 40 minutes later, which intern I rode with him and he took myself in my vehicle back to my home in ********, ***** I then unloaded the Jeep. I put it on another tow truck and I sent it back to them after removing all my items I did not hear from them again until I made a phone call at 10:30 the next day and the gal told me  would have them call me back. They did call me back they said we don't know what happened to your motor but "it's toast I said well what are you gonna do for me and they said well we have one option and it's the only option they gave me that they would put a new motor in it give me ******* mile warranty or three years but I would have to pay the deductible which I still don't understand. They sold me a bad vehicle it blew up. Why would I myself have to pay a deductible which I did they also offered me a loaner vehicle off of their lot. They asked when I would be able to come and receive such I told them because the jeep was broke down. I did not have a way to get there so they sent somebody to get me. I went out there talk to the lady in the service department. She had paperwork for me to sign which I don't know why I had to sign any type of paperwork. I gave her my credit card. She took the hundred dollars from it as far as I know I was signing an agreement for the deductible. It was a loaner car. It was not a rental. I was not renting a vehicle. I was not paying for a rental vehicle. I did leave. I made two round-trip trips through ****** to ******* and back down to ***** putting just under 5000 miles probably just over four I woke up one morning started my vehicle a couple days later and it sounded like the motor was dry clanking really badly and then it leveled out and I could hear a tick. I asked others what they thought and they said you have a warranty right and I said yes I do have a warranty. I checked the oil the oil was full the same day I took that vehicle into ********** in Meridian and ask them if they could tell me what it was that is not their type of work. They do not analyze things like that. They are only a lube service the vehicle was taken in under 5000 miles and eight days after I received said vehicle with the new motor which took them three months to get replaced. I picked it up in July 3 and 8 days later like I said, the motor ended up having an issue they would not tell me what it was. It's not their scope. I immediately got a hold of ***** the service advisor asking him if I could  where I could take my vehicle he said I could take it anywhere as long as it was an authorized *********************** being in a different county and miles away from their service department. I chose to do it locally after going to several places and being denied service. I ended up taking it to ***** ****** ****** on **** in *****, *****. They started doing research. They could not find anything about the motor. The motor was not registered for the jeep they come to find out that the motor was still registered under Peterson's name. They did not want anything to do with it after that so I had it towed to Peterson motors in Nampa after talking to *****. Once there the service advisor told me he would let me know so five days later after receiving them, I sent them a text asking if they had heard anything. They had not looked at it yet and the service advisor said that he was sending his technician out to put a stethoscope on it that day that was five days later they came back later and they said that they had found that a number four bearing had spun out or went bad. They were going to get a hold of the warranty department and see what they could do so on the 25th. I went in and spoke to ***** ****** and his manager directly told them what was going on and how I felt it was a calm conversation and told them about the motor not being registered in my name they laughed in my face. Both of them in front of other people said oh that's just the way things happen sometimes that is a quote. In the meantime I left he said give me two days I gave him two days I called him on Friday. He told me I have other things to do also instead of worrying about your vehicle all the time so I no threats were made. It was matter fact statements reaction is action. I told him that if I didn't hear from him by a certain time on Monday, then I was going to call the Better Business Bureau and channel 6 news six on your side, not a threat matter of fact yes I stepped into that a little bit earlier than I said I would, but after going back and seeing the text messages that I had forgotten about how long it took him to look at it in the first place yes I became irritated and I started putting reviews in to free free free country freedom of speech. I'm only telling facts they have responded with an email bringing up other issues that have nothing to do that pertain to a warranty for a motor that has not even been registered in my vehicle so I am not legally even able to acknowledge or allow any type of work to be done on it as far as I know they still own the more warranty they bought the warranty in house. It is their motor so they need to fix their motor if they wish to otherwise they need to give me the motor that they promised. I will rebut to their comment about damage to their vehicle. First of all, I did not rent a vehicle. They offered a loaner to me. My insurance did not pay that because there was no proof that I did the damage, but then again a damage to a loaner or rental should not have anything to do with a warranty on a motor they also are asking for records of oil changes. First of all the oil was changed before the recommended of 6000 miles. Only reason I went in and had it changed was because there was a noise coming out of the motor, which common sense would tell you that if you have a brand new motor and you're driving it, why would you even think about changing any oil or anything but I did as soon as I found that there was noise being made the oil was full. It was not mentioned that it came in low. Everything was fine as far as ********** was concerned, they could not tell me anything else that is not the type of work they do so after they're dragging their feet for so long and me making complaints and me telling him what I would do the following Monday they responded to the Better Business Bureau with actions that like I said, have nothing to do with a warranty issue intern telling me that I needed to remove my vehicle from their property or they would have it towed to an impound yard? I did remove the vehicle when I receive the vehicle and I got a text which I have a copy of it also saying that there is no oil so they took my vehicle. They drained it from the oil took the oil panel off that sounded discovered what was wrong after deciding not to honor the warranty. They put the vehicle back together. They did not refill the oil in it, and I ended up with a dead battery when I took the car in originally the battery was still good. I had had it checked in December at an auto parts store the alternator was still working and the battery was fine. My last note that I would like to mention is during this whole time there was no urgency for me to take it in anywhere because it was still running. The check engine light had never came on still to this day has never came on when you turn it on now to this day, the check engine light is not on. Why would I think that it was urgent to bring this out to them or to anybody else but haven't common sense I did my due diligence and this is where I'm at now they took a $38,000 trade-in that they said was worth $32,000 without a rebate they showed me a $15,000 vehicle gave me $10,000 back. I am out $13,000 myself so if we don't wanna turn around and talk about money, they duped me they took advantage of me and they are very dishonest in their service. I wish everybody to have a good day and I hope this can be resolved. Thank you ******* ********.

   

  Customer Answer

  Date: 03/05/2025

  After having a conversation today with the dealership, they still will not honor the warranty on their side vehicle. They were notified before the suggested service time that there was an issue with it. They told me that I needed to tow it in there, which I believe that they shouldve offered to have it towed Goes all the way back to the very beginning to wear when I first had an issue with the jeep that I purchased and it was towed to their facility they shouldve either offered to have me put back in my original vehicle or trade-in for a different vehicle, but they only gave me one option. They did not give me a choice. They said what they were going to do and that was it. I had no choice to the matter Now I am sitting with a vehicle thats worth about $500 on the side of the street because theyre using the issue of service records the motor started going bad. It was not a motor that was 100% sound put in the vehicle to begin with and because of it eight days later after picking it up after waiting for three months for it to get fixed in the first place ********** started turning bad, they said that I could take it anywhere. I wanted so convenient for myself because of the location I was at. I chose to look further in the area. The jeep originally ended up going back to them. They took it apart. They threatened for me to get it off their property or they would tow it to an impound when I had it picked up, the motor was drained completely of oil. They did not replace that oil and then left my battery uncharged

  Customer Answer

  Date: 03/05/2025

  I wish for a new motor promptly, refund or different vehicle to replace damaged one

  Business Response

  Date: 03/06/2025

  Unfortunately, due to negligence and lack of maintenance, we are unable to replace the engine utilizing the Mopar Parts Warranty.  It is the customers responsibility to maintain his vehicle. Attached, is the contract from time of purchase stating that the vehicle was sold AS IS.  Meaning and stating, there is no warranty coverage.  It also establishes that the dealership isn't responsible for any breakdowns or failures once the customer takes delivery of the vehicle. Mr. ******** signed that contract.  We chose to help, even after that was signed and acknowledged by the customer.  We appreciate Mr. ******** for taking the time to respond.

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September or October of 2024, I received a notice that there was a recall on the exhaust system if my 2017 Ram truck that I had purchased, with an extended (bumper to bumper) warranty form Peterson dodge, chrysler, jeep, ram. I contacted their service department to see if this recall would be associated with frequent exhaust regenerations in my truck. I was told by an employee of Peterson that it would not help with that and all it would do is increase my fuel and def consumption. So I opted to continue to use fuel additives to help reduce the frequent regeneration my truck was going ********** October after receiving several other recall notifications I again called Peterson and asked about the recall and the regenerations, the tech stated that they may be connected, and it may cover the cost of repairs or if not, my warranty should. I scheduled and appointment to have my truck looked at and possibly preform the recall update. On 11/11/2024 I took my truck to Petersons with a warning on my dash about the exhaust filter (part of the recalled system). I received a call that the repair cost would be $5,570.14. None of the cost was covered by my warranty. I reached out to *** customer care as suggested by someone at ***. after initially stating the I should be able to get a refund for the cost of repairs, my request was denied. I was told that had I completed the recall even one day sooner the whole cost of the repairs would have been covered.I feel I should be reimbursed the amount of repairs for two primary reasons.1) There was active recall on a system of my truck and the repaired issue was part of that system, a part that failed about 70,000-100,000 miles before it should have.2) Had I been advised correctly the first time I would have had the repairs covered under the additional recall warranty.I should not of have had to pay for this repair.

  Business Response

  Date: 01/14/2025

  We appreciate the complaint & opportunity to reply.Recall 67A  is a recall that when preformed provides extended warranty to certain exhaust & aftertreatment components through RAM.  The *** catalyst assembly & the *** sensors are only listed components that are covered under this extend RAM warranty for all 2013 ***** RAM trucks with the recall 67A. The *** filter is not a covered component under the extension or ********* service repair contract. The Term (Bumper to Bumper)is not language that is used or referred to in the contract.  The service contract provides very comprehensive coverage for many mechanical components, unfortunately the *** filter is excluded. We as a dealer & advocate for the customer submitted a goodwill request to Ram for assistance & was declined. RAM customer care has misinformed the customer regarding the coverage provided under the recall regardless of when it was performed.  Unfortunately  this happens very frequently & we apologize for the misunderstanding. The information given on delay or not doing the recall comes from what our customer have report back to us disatisfied after Recall 67A has been preformed. We try to give this information to customers for considuration prior to preforming the recall because once we do the software update there is no reversing it. Customer have the right to decline any recall while they maintane ownership of the vehicle. We hope this helps to clear up any miss understanding or communication. 
  

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22790288
  
  I am rejecting this response because:
  I understand that the filter was not covered under the original warranty.  However when I was advised to not get the service it was not presented as this is the options.   And the ram customer care directly (incorrect or not) the it would have been covered if the service had been completed.   The response from the company is an attempt to divert responsibility.   I still contend that I should not be responsible for the charges.  I feel like Peterson and ram customer care should be responsible and work together to resolve my complaint.   

  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Jeep Wrangler 4xe from this dealership in 2022. This Jeep was advertised and intended to be driven as a plug in hybrid, which was the reason for my purchase. I work from home and the electric driving mode was the SOLE purpose that I purchased this specific Jeep. In 2024, **** issued a recall on this vehicle for a FIRE RISK. I was told to no longer charge the Jeep, park in my garage, near other structures, or near other vehicles, rendering the reason for my purchase useless. Not only could the vehicle catch fire, but the batteries are directly under the back seats where my 11 and 13 year old children sit. There is NO timeline on a fix. I have reached out to the dealership directly, with NO response. Their GM **** ***** is non-communicative. Jeep and Stellantis also have done nothing. I have 10 months left on my lease and expect someone at **** to get me out of this dangerous vehicle early.

  Business Response

  Date: 12/09/2024

  Peterson CDJR is aware of *** ******* complaint through his comunication with dealership personal & recent 1 star review. It is unforunant when Recalls are released as required by Law. Peterson as a dealer does not have any control  over this release or the authority or ability to dictate or do any repairs without the manufactures autherization. Peterson's certainly undertsands & empathizes with Mr ******* concern & situation. Recalls are beyond our control & extremly frustrating for us when we have no repair proceedure to prefrom at the time the recall is issued & unable to help our customer. Fortunatly in this case as of today 12/9/2024 ********** has released the approved Recall proceedure for the Jeep Wrangler only.  WE will be reaching out to the customer to perform the repair proceedure as soon as schduling for both parties permit's we will be making this a priority for *** *****. 

  Thank you,

  **** ***** GM Peterson CDJR

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22652415
  
  I am rejecting this response because: I signed a contract for the vehicle to be working as advertised/intended. I signed said contract WITH Peterson Stampede. The lack of communication and effort to help is unacceptable. When I called the dealership and let them know I was not allowed to park my Jeep outdoors (required by the recall) I was not offered a loaner, I was told that I could not park my Jeep at the dealership. I was told to handle it with Jeep directly. 
  

  I expect the dealership, that I signed a contract with, to provide options at early lease termination. This is the only resolution that is acceptable. I paid my monthly payments even though the vehicle was not working as advertised. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 12/10/2024

  Peterson CDJR is not the manufacturer of the vehicle you Leased. Peterson CDJR will provide Recall 95B repairs under manufacturer warranty unless you are declining that the recall repairs be completed as instructed in Recall 95B recently updated with the repair proceedure we have been waiting for.  Any further grievance with regards to your lease I would defer to Idaho Lemon law where it clearly states any reimbursemnt or repurchase for warranty defects or workmanship that fall under Idaho lemon law are between the owner/leasee of the vehicle & the manfacturer. I have instructed my service department to reach out and set up an appointment for the recall 95B  to be preformed as soon as possible. I undertsand you have procured a rental  from the Manufacturer, we can pick up & deliver your vehcile to help expedite the repair if this will help. 

  Thank you,

  Mert Logue 

  General manager  peterson CDJR

   

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22652415
  
  I am rejecting this response because:

  As has happened through this entire process, I let your service center know that there was an update and a fix. I have spoken to them more than once now, and heard You know more than we do each times.

  Mert, you didnt do anything other than try to reach me AFTER the fix was released, a week after my initial contact. Convenient timing. I procured a rental through ****, which I have yet to be reimbursed for, because your dealership refused a loaner. I do not expect a response back. My attorney will handle.

  Peterson should be ashamed and embarrassed. 

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/25/2021: Brought newly purchased vehicle in to have filters/fluids changed. Paid for:Oil/Filter/Change: $137.43 Fuel Filter: $109.36 AIR FILTER: $39.87 ***************** for repair order: $9.66 Taxes: $11.72 Total Paid: $308.04 1/?/2023: Discovered Air Filter was never changer (or even checked), Called to let them know. Someone was supposed to call me back... No call ever came.3/23/2023: I stopped into the establishment to bring it up as, I was being avoided, for something I PAID FOR. After 40min. I am told that it has been too long. Which leaves me confused... When I don't drive *****k miles **** interval on changing an air filter). What date or time was one supposed to randomly check an air filter that they paid professionals? to install when it wasn't even in a miles/range to do-so? I own 2 other trucks... Just a low educated excuse to get out of trouble? Lets keep it simple, I paid for it, give me what I PAID FOR, not excuses or thievery please. This dealership has shown me enough of what there capable of. Getting/Stealing, money, and time. Hence the low rating.

  Business Response

  Date: 03/29/2023

  Dear *******,

   

  Our Service Director *********************** will be reaching out to discuss this concern. His direct line is *************.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 15 is when I went in to the hospital for covid and had 3 week paid vacation but no pay no last paycheck and no notice of being fired and then told I couldn't get unemployment and The manager Mart said he would let me know the day and date when he fired me he never did and or give me any paper work or paychecks.

  Business Response

  Date: 12/20/2022

  Without us being able to verify who the author of this complaint is and who is truly inquiring regarding a previous employee records or employment information, we are unable to respond to this complaint. 

   

  With the BBB being a public forum for consumer complaints and issues and not employee and work related business, we suggest you contact our HR Representative ********************* at **************************************

• Initial Complaint

  Date:07/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded my vehicle on 05/13/2022. On 6/21 the check engine light came on, I called the service department and was told that because the light isnt blinking its not an emergency. An appointment would be scheduled for July 14th. On 6/22 the engine sounded weird so I took my vehicle to Oreilly where the code was diagnosed as P0300, multiple cylinder misfire, immediate repair needed, emergency. I brought my vehicle in on 6/23. I was not offered a loaner car and was told they could give me an update of what the issue was. Several days later I was told a technician looked and it and found nothing. The service provider informed me he was not confident in that technicians skills therefore he would ask another tech to look at it. On Monday the 27th I had not heard anything, still no vehicle either. I called and left a voicemail, no answer. It is now July 2nd, I was not given a single update since the last time I was contacted since June 27th when I told it would be another day, maybe two.. still no update . I went into the service department today July 2nd and asked the supervisor what is going on with my car. He said the last note in there was sending a new technician the ticket for my vehicle to be looked at. I am now having to wait another weekend plus Monday (4th of July) without a car and no answers. I am beyond frustrated due to the lack of communication and kindness. I have been patient and understanding and am being treated poorly. I have reached out to the ** who will hopefully be able to understand that his service department is lacking in hospitality. This is ridiculous, Ive had to cancel Dr ************* running errands, work, all sorts of things due to this. Its beyond unfair. Im considering taking my vehicle to another experienced mechanic and sending the **** to Peterson. This vehicle has a 90 day warranty and I have been a loyal customer but I will take my money elsewhere because this is mind blowing to be treated like this.

  Business Response

  Date: 07/07/2022

  ******************,

   

  We sincerely apologize that the lack of communication has resulted in you having to lodge a complaint with the BBB to get any action on our part. We have addressed the situation with the service advisor and extenuating staff and corrective action has been taken. Our General Manager has been in touch with you and our Customer Relations Manager or General Manager will be in touch with a formal apology and resolution.

   

  This is not the typical way we do business or treat our customers and again, we offer you a formal apology. If you need any additional action, call ********************************* our Customer Relations Manager directly at *************.