Complaints

• Initial Complaint

  03/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1/25/2021: Brought newly purchased vehicle in to have filters/fluids changed. Paid for:Oil/Filter/Change: $137.43 Fuel Filter: $109.36 AIR FILTER: $39.87 ***************** for repair order: $9.66 Taxes: $11.72 Total Paid: $308.04 1/?/2023: Discovered Air Filter was never changer (or even checked), Called to let them know. Someone was supposed to call me back... No call ever came.3/23/2023: I stopped into the establishment to bring it up as, I was being avoided, for something I PAID FOR. After 40min. I am told that it has been too long. Which leaves me confused... When I don't drive *****k miles **** interval on changing an air filter). What date or time was one supposed to randomly check an air filter that they paid professionals? to install when it wasn't even in a miles/range to do-so? I own 2 other trucks... Just a low educated excuse to get out of trouble? Lets keep it simple, I paid for it, give me what I PAID FOR, not excuses or thievery please. This dealership has shown me enough of what there capable of. Getting/Stealing, money, and time. Hence the low rating.

  Business response

  03/29/2023

  Dear *******,

   

  Our Service Director *********************** will be reaching out to discuss this concern. His direct line is *************.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 15 is when I went in to the hospital for covid and had 3 week paid vacation but no pay no last paycheck and no notice of being fired and then told I couldn't get unemployment and The manager Mart said he would let me know the day and date when he fired me he never did and or give me any paper work or paychecks.

  Business response

  12/20/2022

  Without us being able to verify who the author of this complaint is and who is truly inquiring regarding a previous employee records or employment information, we are unable to respond to this complaint. 

   

  With the BBB being a public forum for consumer complaints and issues and not employee and work related business, we suggest you contact our HR Representative ********************* at **************************************

• Initial Complaint

  07/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I traded my vehicle on 05/13/2022. On 6/21 the check engine light came on, I called the service department and was told that because the light isnt blinking its not an emergency. An appointment would be scheduled for July 14th. On 6/22 the engine sounded weird so I took my vehicle to Oreilly where the code was diagnosed as P0300, multiple cylinder misfire, immediate repair needed, emergency. I brought my vehicle in on 6/23. I was not offered a loaner car and was told they could give me an update of what the issue was. Several days later I was told a technician looked and it and found nothing. The service provider informed me he was not confident in that technicians skills therefore he would ask another tech to look at it. On Monday the 27th I had not heard anything, still no vehicle either. I called and left a voicemail, no answer. It is now July 2nd, I was not given a single update since the last time I was contacted since June 27th when I told it would be another day, maybe two.. still no update . I went into the service department today July 2nd and asked the supervisor what is going on with my car. He said the last note in there was sending a new technician the ticket for my vehicle to be looked at. I am now having to wait another weekend plus Monday (4th of July) without a car and no answers. I am beyond frustrated due to the lack of communication and kindness. I have been patient and understanding and am being treated poorly. I have reached out to the ** who will hopefully be able to understand that his service department is lacking in hospitality. This is ridiculous, Ive had to cancel Dr ************* running errands, work, all sorts of things due to this. Its beyond unfair. Im considering taking my vehicle to another experienced mechanic and sending the **** to Peterson. This vehicle has a 90 day warranty and I have been a loyal customer but I will take my money elsewhere because this is mind blowing to be treated like this.

  Business response

  07/07/2022

  ******************,

   

  We sincerely apologize that the lack of communication has resulted in you having to lodge a complaint with the BBB to get any action on our part. We have addressed the situation with the service advisor and extenuating staff and corrective action has been taken. Our General Manager has been in touch with you and our Customer Relations Manager or General Manager will be in touch with a formal apology and resolution.

   

  This is not the typical way we do business or treat our customers and again, we offer you a formal apology. If you need any additional action, call ********************************* our Customer Relations Manager directly at *************.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩