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            Business ProfileSofas and Sectionals

            Furniture Stores
            BBB accredited business

            Contact Information

            4466 W Riverbend Ave

            Post Falls, ID 83854-8161

            Get Directions
            Visit Website
            (877) 702-0555

            Business hours

            9:00 AM - 6:00 PM
            Business Hours
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM

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            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/3/2016

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            TruRooms Inc offers furniture and home decor online sales.

            Products & Services

            Furniture

            Business Details

            Location of This Business
            4466 W Riverbend Ave, Post Falls, ID 83854-8161
            BBB File Opened:
            2/1/2016
            Years in Business:
            9
            Business Started:
            1/1/2015
            Date of New Ownership:
            12/4/2015
            Business Incorporated:
            12/4/2015
            Accredited Since:
            2/3/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • TruRooms Inc.
            • www.Sofasandsectionals.com
            • Sofasandsectionals.com
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            9:00 AM - 6:00 PM
            Business Management
            • Ms. Jane Sauther, Co-Owner
            • Mr. Bill Sauther, Co-Owner
            • Mr. Steve Sauther, Director of Operations
            • Mr. Benjamin W Sauther, Member Manager
            Contact Information

            Principal

            • Ms. Jane Sauther, Co-Owner

            Customer Contact

            • Ms. Jane Sauther, Co-Owner
            • Mr. Steve Sauther, Director of Operations
            Additional Contact Information

            Fax Numbers

            • (208) 549-3996
              Other Fax

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On **.24.21 I purchased a sofa for $2,137 order # **-11563 from sofaandsectional.com. While working with their sales rep they offered a 5 year extended warranty program that I signed up for. On 6.2.24 I needed to use it since my sofa frame broke. The warranty company ********* services) said I needed to enter via the app that they could not do it over the phone. I entered it on 6.2.24 and noted that the issue happened on 6.2.24. I was shocked to find out that WS denied my claim stating that I was 1 day late in submitting the claim and I need to get with SofaandSections.com for a resolution or for them to update the term of the agreement. I reached out to SofaandSections.com and they said they would check on it for me. I have since received an email from WS stating that they will not honor the agreement since they show I was 1 day late. I sent them the pictures I have showing the date at on time but they said I needed to reach out to ********************************* since they are the ones that set the terms. They said SofaandSections.com can decide if I get a refund, replacement, or repair. I have called multiple times but have no resolution.
            Read More
            Read 9 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Yolanda H

            08/22/2023

            I received my Sectional on Late Saturday and Sent an email to Honbay Furniture on Early Sunday, informing the company of 4 missing leg s**** holes on the bottom of the Sectional. There should be 8 leg s**** holes and only 4 was added to the bottom of the Sectional. I am not sure how they expect anyone to sit on a Sectional with only 4 legs, when Clearly 8 legs is required. I have reached out to this company less than 24 hours of receiving this Sectional and received a response from ***** asking for a video, since they couldn't receive the photos. A video was sent and I have not received a response. I am requesting a Replacement Sectional Bottom, with all 8 leg s**** holes or issue me a full refund. This piece of junk Sectional is no Good to me, if the legs are missing. This is a Factory issue, so just need Honbay to Fix this issue.This is utterly ridiculous for me to keep Reaching out to a company and no resolution is provided. Once again if a replacement Sectional is not shipped, I am requesting a full refund. It is not right to ignore a consumer, when I brought my business to you.Please Resolve this issue.******************
            Read 5 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

            More Info on Local BBB

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