We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Wellnee

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Wellnee's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wellnee has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Wellnee

      Post Falls, ID 83854-8380

    • Wellnee

      1908 Thomes Ave Cheyenne, WY 82001-3527

    Customer Complaints Summary

    • 230 total complaints in the last 3 years.
    • 172 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/05/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to order 2 knee sleeves from this company for $19.99 each,,, i ordered and received an email confirmation with 6 knee sleeves, and pain patches,,, for a total of $127.56 .... on 2 different credit card transactions.. Tried calling and emailing the scam company immediately to cancel the whole thing. Am unable to get through on the phone.. after holding 10 mins they say no agents available please call back later.. This was yesterday at 5pm,, about 16 hours ago,, and I cant get through to cancel the items despite trying everything.. I just want to cancel the order and never deal with them again especially after reading reviews.... I attached the order confirmation.. i have sent over a dozen emails with no response

      Business Response

      Date: 05/06/2025

      Dear *******,

      We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

      We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

      Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

      If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/30/2025 I purchased a ones brace from Wellnee. I see where this business has a lot of complaints. When I got my confirmation I noticed that I had been charged ***** for an item I did not authorize. I have emailed the company 3 times and each time their response was them offering me more items to buy. Not once was my issue addressed. Im just getting the run around. Thank you, *.******

      Business Response

      Date: 05/02/2025

      Dear ********,

      We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

      We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

      Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

      If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

      Customer Answer

      Date: 05/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The website for Wellnee deceptively forced me to purchase products that I did not want and spent way more than I wanted to. They automatically charged me way more than the cost of one knee brace I ordered.. I tried to cancel the order immediately by email and calling and even submitting a request # ******* to cancel my order and complete refund $123.60 on their website, but to no avail. Everytime I called the recording says no agent available, the call is disconnected. Then they sent me a tracking number ZP02015837901. I continued to attempt to reach out to them to cancel my order but no response. The next day I received an email from **** (Wellnee team) said the product was already shipped and they could not cancel the order. I am wasting a tremendous amount of time, trying to deal with their fraudulent sales practices, and I recommend that no one does business with this company. I did not authorize this order and I'm requesting a full refund $123.60 and I want them to remove my credit card information from their site. I was emailed two Order Confirmation numbers #******* and ************* and tracking number ZP02015837901

      Business Response

      Date: 05/01/2025

      Dear ******,

      We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

      We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

      Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

      If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

      Customer Answer

      Date: 05/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:04/29/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 26, I order a knee brace from them but nothing else. When I checked my checking account the bill was $70, and not about $30, since all I wanted was the knee brace. I immediately cancelled the order but when I checked again on Sunday April 27, and Monday April 28, it still was going to be cancelled. Early this morning, I got an email that, the order has already been processed and had been shipped. I noticed when checking others complaints they seem to do that. Please help me get what they charged me back. Thank you. K. Jasmagy

      Business Response

      Date: 04/30/2025

      Dear ********,

      We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

      We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

      Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

      If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *******

    • Initial Complaint

      Date:04/28/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/27/25 I orderd 2 Pain Relief Knee Sleeves from the Wellnee website. The special offer price was $42.85 + shipping $4.95 = Total $47.80. Due to a deliberately confusing and complicated extra offer menu, which is incessant in its attempt to make you buy another product and with the "not interested" tab in small feint lettering, I navigated my way to checkout and once the order was confirmed - I saw that an order for Pain Relief Patches THAT I DIDN'T ORDER was added to my order at an extra cost of $14.95 bringing the total to $67.88. I sent an email to their customer service complaining about the extra product and asked for them to remove the item before it was shipped. It said that they couldn't change the order if my request to remove the item was over 12 from placing the original order. I sent the email 30 minutes after ordering. I then received an email saying that they couldn'tchamge the order as it was already shipped. I called their customer service # this morning as soon as they opened and, once geting through to the right ****** was taken on a goose chase to speak to a representative that I was then told was NOT available and to call back later. I called back 3 times and got the same run around. On looking at Wellnee on BBB, I see that many other people have had similar issues. They make it very difficult to create a return and want you to pay for shipping. Why should I pay for the shipping for something i didn't order. They are obviously duplicitous and coniving in their business practice. I want my money back for everything and I don't want to pay for the shipping

      Business Response

      Date: 04/29/2025

      Dear *******,

      We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

      We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

      Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

      If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:
      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      Why you feel doing business the way you do is good for your company is a mystery to me. Once I got into BBB, I saw MANY complaints to Wellnee re the same issue I experienced and your form response and money returned. That cannot be good business practice or good for your companys profit. You do yourself such disservice in operating in such a duplicitous and devious way. On the other hand you are probably making a fortune from the people who dont notice or check the extra charges. Shame on you.

      Sincerely, 

      ******* *******

    • Initial Complaint

      Date:04/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Found the ad for wellnee on ********.. I placed an order not realizing that I ordered another set because the way they have their website set up it is extremely confusing and you do not know that you are ordering more than you want until it goes through. I immediately tried to cancel the order and I received an email telling me I couldn't and that They had already shipped it. I then receive an email April 26th telling me it was delivered at my mailbox. It was not. Tracking tells me the same thing. I believe this is a scam and I want to be refunded and a complaint filed so that no one else gets suckered into ordering from this company. I have attached screen shots of the emails. Thank you.

      Business Response

      Date: 04/28/2025

      Dear ****,

      We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

      We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

      Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

      If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am ***** **** and I purchased 1 Relief pain Knee sleeve on 4/24/2025. When I finished my order it showed that I purchased other stuff that I didn't even want. They added (4) Relief pain knee sleeves and ! Box Pain Relief patches, they added $74.85 of stuff I didn't even want. I should have only been charged$25.95 for 1 Pain Relief Knee sleeve. When I try to contact them I didn't get any reply back. It didn't even give you a chance to review your order it just charged me right away. I am very disappointed about this whole issue. I just want a refund of$74.85 of merchandise I DIDN'T order. Please help me resolve this. Thank you

      Business Response

      Date: 04/28/2025

      Dear *****,

      We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

      We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

      Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

      If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

    • Initial Complaint

      Date:04/24/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a product I did not authorize payment for. I have purchased from Wellnee in the past and they, apparently, have my credit card on file. I was only looking at their selection on April 23rd and never purchased anything. Next thing I know, they sent me confirmation of a purchase. I immediately emailed and tried to call, but to no avail. Then they sent me a tracking number. This is very shady business practices. I requested a full refund $42.49, but havent heard from them. Ive sent 4emails and called 2x and when a recording says an agent isnt available, the call is disconnected. I want to stress that I never authorized this order and want them to remove my credit card information from their site.

      Business Response

      Date: 04/25/2025

      Dear *******,

      We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

      We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

      Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

      If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

      Customer Answer

      Date: 04/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 22at *****pm. I ordered one kneepad for19.95 from Wellnee and they charged me for 4 more kneepads at ***** and for a pack of patches for *****.I did not order that and when i tryed to called to cancel nobody picks up so you cant cancel or dispute your ******** looking at the reviews i see everyone has the same problem.I justed want my Refund back

      Business Response

      Date: 04/23/2025

      Dear ******

      We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

      We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

      Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

      If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 1 brace they added an additional packet if 4 I tried to cancel the order 5 minutes after it went through and they told me it already was being shipped which was impossible so when they came on 4/19/25 I tried to return all of them they said keep them fir half price why h I said no since then they have sent the same info about returning but I wznt a guaranted when I send them back I'll get my refund and no one will answer that in my emails.i tried customer service which gangs up on me repeatedly before I could even speak to a **** I want my $ back I'll gladly send it back to them but I need to know I'll get my $ back.i really appreciate your help because I read other people had tge exact same issue as me.

      Business Response

      Date: 04/23/2025

      Dear ****,

      We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

      We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

      Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

      If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ***************************************************************

    Wellnee is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.