ComplaintsforWellnee

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Initial Complaint
08/13/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an order for 1 box of knee patches and when the charge went through it said I placed an order for 4 boxes. I am on a fixed income and feel their ordering process is very deceptive. I would like to return all the product and get a refund. I was also charged shipping which was supposed to be free
Business response
08/14/2024
Dear ******,
I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process. If you have any additional questions or concerns, please feel free to reach out to our customer support team at ************************************ directly.
They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.
Customer response
08/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
08/12/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On August 11, 2024, at about 9:00 pm, I was searching on ****** for remedies for knee pain. An ad popped up for Wellnee Pain Patches, with a promotion for a 70% discount on 1 box of patches for $17.95 US (regularly $59.83), plus $4.99 for shipping. I was interested, because I've used herbal pain patches before. So I clicked on the offer, entered my credit card number and clicked OK. The next screen asked me if I wanted to upgrade my purchase, I didn't want to. I just wanted 1 box to try the product for the promotional price. There was no "back" button to go to the previous screen. There was a line written in bad English. It said that I could go back to my original order, but I that would mean I would have to decline the offer. I clicked on it just to get out of that screen. By doing that, my order was immediately processed. There was no confirmation screen or step. I was immediately charged for 4 boxes at $83.78 CA. This is not what I wanted. I immediately wanted to cancel my order, but the phone number (***** for US citizens only) did not work for me. There was an option to submit a request by email. So I ask them to cancel my order and to refund me. I was supposed to provide an order confirmation. However, I only received a confirmation email 1 hour later. On August 12, 2024, at 11:15 am EDT, they responded saying that unfortunately, they could not reimburse me as my order had be processed. They gave me a tracking # that does not work on their website. So I can't track the order. I emailed them again saying that I don't want or trust their product. I just want my money back now. Their ad and process is very confusing and seems almost fraudulent.
Business response
08/13/2024
Dear **** ****,

I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process. If you have any additional questions or concerns, please feel free to reach out to our customer support team at ************************************ directly.
They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.
Customer response
08/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************************************
Initial Complaint
08/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company operates a scam business on their website. I originally ordered a product for $17.00 and ended up being charged over $62.00 for additional products that I didnt order. I immediately contacted my credit card company and told them what happened. My credit card company closed my credit card and proceeded with a fraud investigation.
Business response
08/06/2024
Dear ********,
We sincerely apologize for any inconvenience you may have experienced.
To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.Please don't hesitate to contact our customer support team ************************************* Our representatives will be more than happy to assist you and provide you with the necessary support.
Thank you for your patience and understanding.
Initial Complaint
07/31/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went onto the website through ******** on 7/22, I honestly did not realize anything was ordered till 2 emails popped up charging me for 2 orders, for over $100. The receipts came in at 8:55 am, I sent my first email back at 8:57 am asking for a cancellation immediately, I called the company, no one is ever available. I have sent number requests through their system, it is a circle of emails; I sent in a request through their website forms, get an email asking me to respond, I respond generated another email telling me to submit through the website for a response, I have done this 5 times. I also got an email saying they would give me back 1/2 my money if I just keep it all. This is all so predatory, I want all my money back, I want to return the product( it is unopened) all I want is an address to return it to and a refund.
Business response
08/01/2024
Dear *****,

I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry. We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process. If you have any additional questions or concerns, please feel free to reach out to our customer support team at ************************************ directly.
They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.We value your business and look forward to resolving your inquiry to your satisfaction.
Customer response
08/01/2024

Complaint: 22071744

I am rejecting this response because: they have not provided me with an address to return the unopened product, instead I keep getting offers for 50% off. I just want an address to return the product and get a refund. I have attached a copy of the email.

Sincerely,

***********************
Business response
08/06/2024
Dear *****,
Thank you for reaching out to us.
We wanted to let you know that we have received your concern regarding your order. Our dedicated customer support team is currently reviewing your case to ensure it is resolved as quickly and efficiently as possible.We understand how important this matter is to you, and we appreciate your patience while we work on it.
If you have any further questions or need immediate assistance, please do not hesitate to contact us at ************************************.
Thank you for your understanding and cooperation.
Initial Complaint
07/24/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On July 24, 2924, I thought I was ordering 10 knee patches from Wellnee for *****.. My account was charged $106.46 for 4 boxes of patches plus 4 more boxes . We've called the company multiple times and not able to talk to customer service. We are elderly on a fixed income.
Business response
07/25/2024
Dear ******,
I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry.
We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process. If you have any additional questions or concerns, please feel free to reach out to our customer support team at ************************************ directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.
We value your business and look forward to resolving your inquiry to your satisfaction.
Customer response
07/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
07/19/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My transaction was done on 7/19/24 in the amount of $97.66. I was placing an order for 2 packages of pain relief patches for a total of $38.91. Then I received 2 additional unauthorized charges for 4 more packages of pain relief at $39.80 & and for a knee brace for $18.95 for a grand total charge of $97.66. I was fine ordering the TWO pack for $39.80 but then I saw the two additional charges and it said I would receive and email confirmation with my order number which I did NOT receive. So I started to get the feeling this was a scam and tried to reach out to the company but without an order number it would not allow me to contact them by email. Please ADVISE me of the next steps I need to make. I APPRECIATE all your help in helping me to resolve this matter.Sincerely *********************
Business response
07/22/2024
Dear *****,
We sincerely apologize for any inconvenience you may have experienced.
To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.Please don't hesitate to contact our customer support team *************************************
Our representatives will be more than happy to assist you and provide you with the necessary support.Thank you for your patience and understanding.
Initial Complaint
07/19/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Trywellnee billed my account $123.44 for product I did not order. I tried to resolve with them on-line but then they wanted to charge me $1.00. and sent form to pay on card, but the print said if I hit confirm Id be billed $43.00 month for membership. I used a service like this before and the $1 turned into $75.00. I see other complaints of them sending product not ordered.I picked an address you provided but not sure if that or their other address. I tried calling them but was told number ************** not available
Business response
07/22/2024
Dear ********,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order on the 07/18/24 and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ************************************
Customer response
07/26/2024
I received the refund and today I received the package. I want to return it, but not sure of the address to return it to since they have made the refund.

*******************************
Business response
07/29/2024
Dear ********,
We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order on the 07/18/24 and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at ************************************
Initial Complaint
07/17/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 7/16/ 2024, I ordered one Box of Product but was charged for 8 Boxes. I immediately tried to cancel order before it even shipped! I sent a request to customer support and was asked to reply to their email to prove it was me. I received no response. On 7/17/2024, I received an email that my order had shipped. I put in a second request to cancel the order, still no response. I want this order cancelled and my money refunded. What a scam!!!
Business response
07/18/2024
Dear *******,
We sincerely apologize for any inconvenience you may have experienced.
To ensure that we resolve this matter swiftly and to your satisfaction, we recommend reaching out to our dedicated customer support team. They are well-equipped to assist you with any questions or concerns you may have regarding your case.Please don't hesitate to contact our customer support team ************************************* Our representatives will be more than happy to assist you and provide you with the necessary support.
Thank you for your patience and understanding.
Customer response
07/18/2024

Complaint: 22004836

I am rejecting this response because: I contacted their support team with in 1 hour of the order being placed. It had NOT been shipped and they did not respond. The next response was an email that it had been shipped. it should never have Shipped at all!!!

Sincerely,

**********************************************
Business response
07/23/2024
Dear *******,
Thank you for reaching out to us.
We wanted to let you know that we have received your concern regarding your order. Our dedicated customer support team is currently reviewing your case to ensure it is resolved as quickly and efficiently as possible.
We understand how important this matter is to you, and we appreciate your patience while we work on it. A member of our team will reach out to you shortly with more details or if we require any additional information.If you have any further questions or need immediate assistance, please do not hesitate to contact us at ************************************.
Thank you for your understanding and cooperation.
Business response
07/26/2024
Dear *******,
Thank you for reaching out to us.
We wanted to let you know that we have received your concern regarding your order.
Our dedicated customer support team is currently reviewing your case to ensure it is resolved as quickly and efficiently as possible.We understand how important this matter is to you, and we appreciate your patience while we work on it. If you have any further questions or need immediate assistance, please do not hesitate to contact us at ************************************.
Thank you for your understanding and cooperation.
Business response
07/31/2024
Dear *******,
Thank you for reaching out to us.
We wanted to let you know that we have received your concern regarding your order. Our dedicated customer support team is currently reviewing your case to ensure it is resolved as quickly and efficiently as possible.We understand how important this matter is to you, and we appreciate your patience while we work on it.
If you have any further questions or need immediate assistance, please do not hesitate to contact us at ****************************************** you for your understanding and cooperation.
Initial Complaint
07/17/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered my first two boxes and they came quickly. I wanted to order another box before the prices went up. i noticed on my order two boxes were on the list and some foot patches(I did order them). I have been trying for over a week to stop the order because of the mix up and I have red little blood spot and a bruise from where I took the patches off on both knees. It is so painful to get the patches off. It is like ripping my skin off. I cant get any response from the company Please help
Business response
07/18/2024
Dear ****,
I hope this email finds you well.
We wanted to provide you with an update regarding your inquiry.
We understand that you have an ongoing inquiry with our customer support team. Rest assured, our team is diligently working on resolving your issue and providing you with the necessary assistance.We appreciate your patience and understanding throughout this process.
If you have any additional questions or concerns, please feel free to reach out to our customer support team at ************************************ directly. They are dedicated to ensuring that your needs are met and that your inquiry is addressed in a timely manner.
We value your business and look forward to resolving your inquiry to your satisfaction.
Initial Complaint
07/16/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Date of order June 29, 2024 - Wellness pain patches and knee brace Email confirmed a delivery that never took place No response to emails asking about delivery which never took place I had ordered previously, but only the pain patches - last year 2023 and received that order, so did not expect a problem this time
Business response
07/17/2024
Dear ******,
We sincerely apologize for any inconvenience this may have caused you.
After reviewing your order, we can confirm that it is currently in transit. We understand how important it is for you to receive your items promptly, and we appreciate your patience during this time.
For more detailed information about your order's status or if you have any additional questions, please do not hesitate to contact us at ************************************* We are here to assist you and ensure your satisfaction.
Thank you for your understanding and patience.
Customer response
07/21/2024

Complaint: 21999507

I am rejecting this response because: the order has still not arrived in spite of me filing yet another complaint to WellKnee.

Sincerely,

*****************************
Business response
07/24/2024
Dear ******,
I checked your order and I can see here that your package was delivered on July 10, 2024.

Below is your delivery details and tracking information:

Tracking Number: LX211695091US
Tracking Link: ****************************************************************************************************************
Delivery Address:
******************************************************************************

Please check your mailbox or a safe place where courier's *** have left your package.
Customer response
07/24/2024

Complaint: 21999507

I am rejecting this response because: nothing has been received, they omitted the unit number in the address, so where was it delivered? See my response to them attached. It was NOT delivered.

Sincerely,

*****************************
Business response
07/31/2024
Dear ******,
Thank you for contacting us about your order delivery.

I'd like to confirm that we sent your item to the address you provided when placing your order.
Orders are automatically dispatched to the address entered at the time of purchase.

To file a claim with ***** please click on the link below:

**** International - **************************************************
**** Domestic - ************************************

Here are the tips for the information you will need to provide **** for the successful claim:

1. Make sure you have the Confirmation email ready for the needed information (Confirmation email is sent to your email you have used for registration, sometimes it ends up in junk or spam mail)
2. *********** tracking number - you can find this in our website, when you click on "Track My Order" section, or click on the "Track My Order" button in the Confirmation email.
3. Paid invoice or paid bill of sale / Credit card billing statement

If you have any further questions or need immediate assistance, please do not hesitate to contact us at ****************************************** you for your understanding and cooperation.

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