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Business Profile

New Car Dealers

Lithia Chrysler Dodge Jeep of Twin Falls

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a truck with them almost 3 years ago! In May of 2022 I had to renew my plates but when I went to DMV it should there was an error in title paperwork and I had to call my bank or lithia. It turns out lithia didnt file title paperwork correctly and I couldnt get plates until it was fixed! Here we are in January and no one has had the courtesy of even calling me back even after *** reached out to them multiple times and complained on ******** page! I should be reimbursed for every month Ive been making payment on truck with interest for not even being able to drive my truck because license plate isnt fixed

    Business Response

    Date: 02/08/2023

    We have met with the customer and DMV and have fixed the problem.  It was a Duplicate title, and we paid for that as well as offered to pay for his Registration fees.  He is fine with us paying his back fees.  DMV is fixed and done as well.  

    Thank you 


    *******************

  • Initial Complaint

    Date:07/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 31, 2022 I purchased a 2013 **** F-150 from Lithia Chrysler, jeep and dodge. Which Im sure would ofqualified as a lemon if it where a new truck. I traded in a ******************************************************************** return I received a truck that was advertised and I was guaranteed it was reliable they inspected it. Well not even a day later the truck was at the dealer for a squeal they fixed. But than I found an oil pump leak one of the techs found a oil cooler leak which I asked if the truck had any leaks and was told it didnt before buying it. Not only did it have leaks from there but it also had leaks at the turbo lines. Along with that the transmission started to overheat not even towing anything. Along with the sun roof not sealing due to being broken it pops open. A kid could lift it and get there head caught in it. Or even going over a bump could get it to open and close on its own resulting in glass shattering on my kids and wife. I was sold a truck that wasnt in the condition matching the price I paid for it in fact it was worse but I paid for something in excellent condition and received something in poor condition the sunroof cost **** out of the factory and it is added into the value of the car, the sunroof in my car worked just fine but this trucks didnt and I paid for a working one. All this is within a week of buying the vehicle I was gonna return it but they sold my car I traded in the next day oh and its got exhaust leaks galore causing a check engine light that can result in engine failure. Theyve had my truck for almost two months now Ive made my first payment to be in a loaner car. These guys also price ***** and lie about pricing which if I remember right false advertisement is illegal. This blue 2013 f150 was never 37k in fact it was cheaper than that which is just an example of who they are as a business and why Im reaching out.

Lithia Chrysler Dodge Jeep of Twin Falls is NOT a BBB Accredited Business.

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