Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Share
Business Profile

Apartments

Indian Trails Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2023

    Type:Order Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a fire in the building I reside in. Management promised me that they would move me into a different unit because my unit sustained smoke and fire damage. I was never moved into a different unit and had to stay with relatives and friends for a while. There has been multiple management companies taking on leadership over the building and I have not been notified of any changes. When will my unit get fixed? Who should I pay rent to? Why am I paying rent when my apartment is uninhabitable? I need help with this matter and I also need to be made whole.

    Business Response

    Date: 09/15/2023

     On May 7, 2023 there was a fire at the 611 building that affected units 611 1D, 2D and 3D. The three units were deemed uninhabitable by the ****************** and those tenants were relocated. However, Ms ******** unit did not suffer any smoke, water or fire damage. Management never agreed to relocate her because there was no need since her unit was unaffected. 

    Customer Answer

    Date: 09/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************
  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******************************* I stay in Indian trails apartments which is now ******************* I been living there for almost ten years I was locked out of my apartment on August 30 2022 The Manager ************************* gave me the spare key too get in my unit in she also told me too just return it in the morning so I did she said that someone left it on her desk in had my name written down that I was a vacate in I had moved out She did not call me or email me or give me a letter she took action in told the maintenance too enter my unit when I was gone in when I returned too my unit I open the door my stereo system was playing in I never hooked it up the maintenance had it placed in my kids window I guess they where jamming too music as they trashed my apartment it looked like a robbery my tv was broke in the middle of the hallway they took my bed my refrigerator my microwave my kids social security cards are gone my closet is clean out some items of clothes are missing also shoes in two portable air conditioners in also my room tv was gone on my dresser so I ran too the office in ************************ which is the assistant manager told me to be strong sister ***** get threw it sarcastically in I wanted too know why was this done she said we thought you moved out and I proceeded too ask more questions in she told me I already told you I cant give you any answers until *************** comes in the morning in as I was crying about my food that was in the refrigerator she pulled out a taco while I was talking too her in told me too come back tomorrow in the morning in she sorry for my lost I was so shocked by her actions in the Maintenance man walked up which was the same maintenance man that let me in my building the day I was locked out of my unit which he knew I wasnt moving out he said he was the one who went in in did the vacate with another maintenance man in as Im talking too him asking him why would he steal my things or garbage it I notice he was high off drugs

    Business Response

    Date: 09/15/2023

    This person is not a customer of the ********************** in *******, ********. This person resides at the Indian Trail Apartments in *******, ********.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.