ComplaintsforFP Mailing Solutions

• Initial Complaint

  06/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are under contract with this company to provide postage service through a postage machine and service. About 4 months ago our machine stopped working. I spent hours on the phone trying to reach customer service(no one ever answered), I tried submitting my request through their online portal(no response), I left a negative review online hoping to get a response(nothing). Finally, using their online portal I requested cancellation. I got a response telling me that it would cost over $800 to cancel the service due to our contract even after telling them the issues we were having (Not being able to use the machine or get a hold of anyone in the company to contact me). Finally after 3 more days I got a new machine up and running. Two weeks later everything stopped working again. Again I have tried getting a hold of someone, anyone at their company to help with no response. Even the people I was working with before will not answer the phone or return calls or emails. I am stuck with a costly machine and no way to access the postage we have loaded.

  

  Business response

  06/16/2022

  We are currently working with the business directly to resolve this matter.

  Customer response

  06/17/2022

   
  Complaint: 17321204
  
  I am rejecting this response because: I still have not heard from them in regard to my complaint. The statement that they are working with the business to resolve this complaint is 100% FALSE!
  
  Sincerely,
  
  ***********************

  

  Business response

  06/29/2022

  We have started discussions with the business and look to have a resolution within the next few days.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 3, 2021, I contacted FP Solutions through their online portal to inquire about leasing one of their postage machines. The sales **** responded immediately. Had I known it was the only time they would be so accommodating, I would not have signed up to lease one of their postage machines. The first machine didn't work so I contacted the sales rep who called a supervisor to assist with setting it up. This was on December 17th, 2021, the last and only time the postage machine worked. My office staff called FP numerous times to try to get the machine running. They were put on hold for an hour and disconnected many times. When they finally reached someone in customer service, none of the techs could help them. They sent a new machine to us with instructions to call the supervisor direct as soon as the new machine arrived, and he would walk us through getting it hooked up and running. Once the second machine arrived, we made multiple calls every day for a week to the supervisor, and left messages each time, with no response. When no response or reply came from the supervisor, I called the customer service line numerous times for days on end to reach someone. I was finally successful and indicated I wanted to return both machines at this point. They informed me that since I broke the contract I would be billed for the complete contract amount of $230.88. I objected. Again, they said I needed to speak to a supervisor who is the only person who could credit me for the machine/contract. Again, I made numerous calls and left numerous messages with no return call. I reached out through the portal with my complaint. No response. I sent a letter **** with tracking. Again, no response. I paid the $230.88 so that it wouldn't go to collections and ruin our credit rating. I also paid $41.55 to return machine #2 which they wouldn't cover. I would like to be refunded the money we paid as neither machine ever worked, except the first machine on the first day.

  

  Business response

  05/03/2022

  This matter has been resolved directly with the business.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We returned our postage meter and equipment back to FP Mailing Solutions on around 6-11-2021. The postage meter had $368.08 of postage credit remaining on the meter. I was told to email a letter on our stationary to ***************************************** requesting a refund. I was told by a representative at FP that it usually takes 4 - weeks to receive a refund check. To date I have not received a refund check. I sent a follow-up email to FP on 4-11-2022 requesting an update and have not heard back from them. It has been 10 months since I turned in the postage meter and I am still waiting for a refund on my unused postage. Our account no. with ********************** is *********.

  

  Business response

  04/25/2022

  This matter has been resolved directly with the business.

  Customer response

  04/25/2022

   
  Complaint: 17068487
  
  I am rejecting this response because: Attached is a copy of an email I received from FP Mailing Solutions along with a Postage Account Statement. I will not accept their response until I actually receive the refund check in 4-6 weeks as stated in their email. I have waited long enough and do not trust that they filed the claim with the ***** Their Postage Account Statement is an internal document and not a formal document requesting a refund from *****
  
  Sincerely,
  
  ******************* Pona

  

  Business response

  05/06/2022

  We have resolved this matter on our end. The customer would like to wait until they receive their refund within the 4-6 weeks. In the interim, there is nothing further we can do on our end.

  Customer response

  05/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************* Pona

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is now the second time I am writing in. They had a woman named ****** reach out to me and during that same time they were getting a lawyer to call and harass my office. She said someone would get back to me, that NEVER HAPPENED. I just had to pay ******* so that they wouldn't report the amount and affect my boss' credit. After reading more complaints on here I am NOT the only one that tried to cancel and return the machine. I see so many complaints with the same issue, that they were given no guidance on what to do. It's as if they don't want to tell you so they can make more money off of you. Today, ***************************, literally told me that she wasn't allowed to share information with me when she did, all she shared was that we had an invoice due and that she would get back to me after reviewing the emails I sent her proving that I was looking for guidance for over a year. She said she wasn't allowed to tell me how to return the machine which is ABSOLUTLEY ridiculous, that she doesn't handle that. You would think then she would send me to someone that could. She never got back to me after reviewing my emails and instead got a lawyer to harass me, this company is absolutely horrible and I would never recommend them to anyone. I want the money back that we had to pay today.

  

  Business response

  04/12/2022

  We have resolved this matter directly with the business.

• Initial Complaint

  04/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Customer number ********* I called in March to inquire about the amount that I owe due to the business having to unexpectedly for a year due to covid. I was told the amount that was past due is $4800 however most of that was due to a lost meter but i was informed to tell them i still have the meter, i was then given a number to call and upon calling them I'm informed i owe $4800. I told them i still have the meter and they said you still owe the $4800 I would just like to find out the actual amount that is past due and find out a arrangement to pay the amount and hopefully get the meter reactivated.

  

  Business response

  04/13/2022

  We have resolved this matter directly with the business.

  Customer response

  04/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Searched for a meter company last year with the excitement of starting my new business. Came across FP mailing solutions and spoke with a man that guided me with setting it up and told me that it was free for the first 6 months and I gave me a offer including $21.95 for 36 months quarterly. I started receiving bills towards the end of the year last year of $71. I attempted to call just about every day in attempt to return the meter because I never once used it. I have told them this before I received the **** of $71. I never received a call back from anyone or any resolution as to how to return this meter. I remember I spoke to someone before and I was told verbatim "Yes! You can certainly do this and I apologize you changed your mind! I am not sure about the future bills but I can give you Mr. ***** (supervisor) number to leave him a voicemail to assist with this matter and I will call you back with a resolution". I called ***** and left a message and I also been trying to reach his direct line for awhile. At this point, I was furious becuase I kept getting bills but no answer on the phones to explain anything. I was told a few days ago once I finally got a hold of Mr. ***** that I was going to receive a returning label or instructions to return it to my email and once i return it we can start the cancellation process. I never received a email of anything. Today, I asked to be sent straight to a manager to speak to someone. I was sent to Mr. ****** He was already sounding like he had a attitude and was super rude on the phone and yes I did go off on him during the call because he would not let me explain anything and kept laghing at me and telling me well there is a contract and everything you are saying does not add up. We don't send return labels or anything. After about 5 minutes of arguing he emailed me instructions on how to return it. I called billing again and spoke to **************** who was also laughing and being rude and said that I owe $700!!! No notice!!

  

  Business response

  03/22/2022

  This matter has been resolved directly with the business.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I leased a postage meter through this company. It was delivered within a week, and since then I have had numerous issues with it and I have been on hold for hours and they never answer their calls and sent dozens of emails with no response. I want to return the meter and cancel my contract but I can't even talk to someone to do this. It's ridiculous. One glance at their ****** Business profile shows there are dozens of people with the same issue. I have attached photos of the number of emails I have sent that have gone unresponded to as well as the time I have waited on hold with no response. You can verify the phone number belongs to FP.

  

  Business response

  02/24/2022

  We are currently trying to get in contact with the business but have been unable to reach them. We are happy to work with them on a suitable resolution.

• Initial Complaint

  01/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am trying to return the product, for the last year now. I can't get ahold of anyone. Now I'm being told that it is government property and that I NEED to return it, I do not understand. I CANNOT get ahold of anyone. This is getting extremally out of hand.

  

  Business response

  02/03/2022

  We are currently working with the business directly to resolve the matter.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We decided to cancel our contract after the initial 3 year term. During the 3 years the meter was functional; had issues with ink sometimes refusing to print correctly and ultimately I chose a new mailing solution so I canceled with FP. My new mailing partner said they would cancel for us in February 2021, which I find out too late it seemed to not go through. The contract with FP Mailing renewed automatically for another full year and I ignored the quarterly ******** as I thought they would be credited due to having canceled the year prior; however, they did not. I finally received a call from FP Mailing on 11/22/21 asking for payment, and when I explained that I did not use the equipment and had someone else cancel my account they claimed to have never received the original request for cancellation. I went online and filled out the "contact us" form on this day and did not hear back. I contacted them again on 12/13/21 to cancel (again) and get meter return instructions, which were emailed to me, and I shipped the meter back. I then received a letter from a collection attorney dated 12/14/21 stating that we owed several thousand dollars. The contract with FP states "Customer further agrees that, should ********************** decide to place its account with a collection agency or attorney, Customer will pay all collection costs and attorneys fees incurred by FP, in addition to other amounts due." So THE *** AFTER I CALL TO CANCEL they turn my account over to collections. Explain to me how that is a fair or ethical business practice? The attorney says that FP will not return my call and is claiming to have not received the meter, despite delivery confirmation. I understand we will be responsible for the past year of fees due to the automatic renewal (I am not happy, but I understand) and said we would pay this balance (just under $500) upon FP Mailing Solutions' final **** to us, which I was told would be forthcoming and still have not received.

  

  Business response

  01/20/2022

  We have made several attempts to contact the business to resolve their complaint but have not received any correspondence back. We are happy to work with the business to find a resolution.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had to update our postage meter. I have been trying to set it up for the last week. First, I could not get the **PIN number from the website. When I called. I was "13th" in the queue. I was on hold for 1 1/2 hours, and they hung up on me after the automated "person" told me they could not help me with my problem. How did they know they couldn't help me? I NEVER spoke to a live person. I tried again. NO help. I have been working with ***; he has been amazing. He escalated the call TWICE still no callback from F-P. I left a message for his supervisor. No callback. I was told he is out of the office right now. (I'll cut him some slack). I am on hold as I type this. I have been on hold for 1 hour and 10 minutes. This is unacceptable. I cannot be on hold all day, as I have other call to take care of. We have been without postage for almost a week now. We have bills to pay and checks to send, not to mention essential papers that need mailing. They keep telling me my business is very important to them. I highly doubt it. As of right now, I will be looking for a new company, unless they rectify this problem.

  

  Business response

  01/06/2022

  This matter has been resolved directly with the business.

  Customer response

  01/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩