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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We had multiple service issues with our machine and were not able to use it on regular basis for postage. We notified them of the issues and to cancel our contact. We asked for a reduced fee due to them not being able to provide service to machines in timely manner nor order our ink in time. They send us a final invoice and we paid it. They have now sent us to a collection agency without any notice or discussion about why they would do that after we paid final invoice.Business response
01/14/2022
We are working with the business to resolve the matter.Customer response
01/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
12/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I've been using FP Mailing Solutions to send out mail for my current business since April. I thought everything was fine, and now I'm getting calls from an Attorney stating my account is delinquent. The place I'm getting calls from is *************************, ********************** LLC. I've been asking for an invoice but no one will provide this to me. ******************************* is the rep I'm working with and says I owe $4000 yet he refuses to mail me anything. He is also refusing to listen to anything I have to say or my concerns. I am more than happy to pay what I owe. But I do need something via mail so I know this is not a scam. I shouldn't have to pay over $1,000 for a law fee when I did not realize there was an issue on my account. Both of these companies reviews say SCAM. Please help me resolve so these people will stop calling me and harassing me.Business response
01/06/2022
This matter has been resolved directly with the business.Initial Complaint
11/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I want to cancel our contract, and cannot get ahold of anyone at this company to find out how. I have been trying to email through their contact form online, as well as emailing ***************************************. I have tried on multiple days of the week, and at multiple times of the day to call someone at ************, only to wait on hold for over an hour with no answer. I have not used their meter for about 6 months now, and no longer want to pay for it.Business response
11/17/2021
This matter has been resolved directly with the business.Initial Complaint
08/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Orthotic insoles caused pain which required treatment to resolve. Not looking to reimburse chiropractor bills, just want a refund because they don't work. They cost $54.79, and the company is ignoring my requests for a return.
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Contact Information
140 N Mitchell Ct
Ste 200
Addison, IL 60101-7200
Business hours
Today,Closed
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
37 total complaints in the last 3 years.
8 complaints closed in the last 12 months.