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Find a Location

Pyramid Club has 1 locations, listed below.

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    Business ProfileforPyramid Club

    Restaurants

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    236 W Lake St, Addison, IL 60101-2513
    BBB File Opened:
    10/7/2008
    Years in Business:
    19
    Business Started:
    1/1/2005
    Business Started Locally:
    1/1/2005
    Alternate Business Name
    • Pyramid Pizzaria and Sports Bar
    Business Management
    • Mr. George Shahwan, Manager
    Contact Information

    Principal

    • Mr. George Shahwan, Manager

    Customer Contact

    • Mr. George Shahwan, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I ******** visited this place on 1/1/23 and I spent ***** at this place mr and my guy friend which is in a wheelchair so I was assisting him on an outting that day my guy friend ordered a special pizza which was something new him and it didnt taste good so we ask to take it off our bill which he only tried 1 piece the manager that was their had a ***** look on his face and said yeah that prob was a bad combination we took it as he kinda understood but we also knew he was upset but we went on about our day we also ordered 10 wings which was really big and they give u dipping sauce w it we ask for ranch which came in a small amount so I ask for extra the waiter brings out 3 more containers so when we got ready to leave and ask for the check I notice they charged me for the extra ranch I ask to speak to the manager about it and he say they charged for extra I say okay why the waiter didnt say that and why wasnt it specified on the menu let alone I wasnt even aware of paying for it and didnt have a option to say how many the just charged the manager got really ugly w me saying I cant put everything on the menu and maybe the waiter forgot u think u can just get extra stuff and dnt pay I say sir I go lots of places and they dnt charge extra for things like that and places that do will tell u so Im lost to what u saying none of that happen and Im not gone just pay for some I never was aware of paying for thats wrong he proceeded to argue w me then called the police on me saying I was refusing to pay and trying to flee the restaurant I explained my situation to the officers and 1 officer understood me but they made me pay them anyway which I think is wrong I didnt have a problem w paying for the food but the extra ranch I didnt feel I had to pay for I dnt know any restaurants that does that and yes I know places charge for many extra stuff I have been their plenty of times they never charge me extra I was willing ti pay for meal but not the extra ranch

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Colin B

    1 star

    03/19/2022

    The owners refused to let my friend in and claimed that it was because the restaurant was at occupancy. They then let in ******************************************* the rain. My friend is a person of color. Its unclear if this was the motivating factor. Its completely unacceptable either way and other reviews on Yelp indicate that this is a common occurrence at this restaurant.

    Local BBB

    BBB of Chicago & Northern Illinois

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