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Business Profile

Furniture Stores

Zellano Home Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Zellano Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zellano Home Furniture has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early May we ordered a bed set and Tv console for a total of over $6000, paying almost $1000 in shipping. We were told delivery by end of Jul. Zellano kept delaying - first said first week of August; then said 2 more weeks; then said first week of September; then another 2 weeks, etc. all the way until Oct. 18. We called many times because we kept getting wrong information - furniture is in ******* to furniture is in *****. I have text message proof. Then when it finally came, the color of the glass on the tv console and the handles are different (instead of silver, it is copper). The owner is now lying that it is the same, even though we have videos. He is cursing us, also says we keep calling but we had no option when we were lied to by his representative too. I have texts between representative and owner both. The bed set we ordered was a king, but a standard king ******** does not fit on it. They never disclosed that to us that it will need a custome size. But still, we would never complain if it was just the bed issue. But to receive the wrong color and be cursed at, saying you need an eye doctor and questioning our intentions while shouting at us, is extreme disrespect and unfair in such a large transaction. At this point, its not even the money - I would like them to be held accountable for multiple misrepresentations, incorrect color, and shouting and cursing at us when we try to discuss the complaint. Photos do not even clearly show the exact copper shade - happy to show anyone via video or even in person how different the shade is.

      Business Response

      Date: 02/19/2024

      hi *************;
      -I am Emrah Serbest, the owner of the company.
      -Our customer ordered special sizes
      -We already had queen size in stock, but our customer ordered king size from us.
      -When a normal product is ordered, it arrives in 3/4 months, but for a special order, it arrives in 4/8 months.
      -We have brought and delivered the standard product sold in our store for 2 years in the size requested by the customer.
      -After the product was delivered, they gave it to the staff and said they liked everything. Our staff can testify to this in court
      -The TV unit he bought was already in stock, there is no problem with it. he chose it himself and liked it.
      -We never made any insult or swearing at him. He needs to prove this claim.
      -The customer's goal is definitely to get money from our company. There is no question about the products and their quality. Because if there was a problem with the product, it could be sent back by the staff on the same day.
      -A total of 950 miles shipping and installation fee of $1000 was calculated and the customer accepted it.
      -If there is a technical problem with our products, necessary action will be taken within the scope of 1 year warranty.
       

      Customer Answer

      Date: 02/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While we disagree with the business completely (the staff did not agree to take the items back per instruction from the owner), and the bed was not standard king (we have cut our mattress to fit it), it has been a year and we are fine to just move on.  

      Sincerely,

      ***************

    Zellano Home Furniture is NOT a BBB Accredited Business.

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