ComplaintsforNorthwest Community Hospital
Hospital
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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My doctor prescribed a test that he wanted me to get and he informed me that insurance would not cover and that it would be $75. I did not have the finances to pay the $75 so NCH told me to call the financial aid department. Financial aid told me to have the $75 billed to ******* and then they would cover it. So I proceeded to have the test done and I had the $75 billed to Mychart. I called financial aid again to have them cover the money that was owed on my chart and they informed me that they only help with amounts over $150. Financial aid knew it was not over $150 but yet on a recorded phone call they told me to bill it to MYchart and that they would cover it. I spoke with a supervisor from Financial aid department and she said that she completed her investigation and that they were not going to cover it. Even though by them saying they could cover it on a recorded phone call is legally bindingInitial Complaint
03/18/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On 2/7/2024 *********************************, a cardiologist with the Northwest Community Hospital performed an unsuccessful oblation on my wife. After many promises, my wife ended up with unsuccessful procedure that failed and $70K+ in bills from the hospital. The insurance company covered most of it but the *** (*********************************) are trying to collect the remainder of $5,412.38 and a separate amount of $1,244.12. This amount is not being being covered by insurance. I am filing a separate complaint about this doctor and his promises/practice to the appropriate ******** agencies but I would like your help in resolving the medical bills. I strongly believe they cannot collect these funds and this is considered surprise billing. This is further amplified by the fact that the procedure was a fail.Initial Complaint
12/04/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was in a the hospital as a patient I had $865 that was supposed to be in a safe by security I have my logging sheet showing where the money was logged in...upon my release from the hospital as my property was being given to me I notice my money missing and the bag cut on the bottom...im having a hard time getting my money back.can you please help me.Business response
12/28/2023
Good Morning,
We are in receipt of the letter dated December 18th regarding our response not being received in response to Complaint No. *******, however, I have attached a copy of our response that was sent on December 19th at 4:10pm via email to ****************************************************************************** Enclosed please find Northwest Community Hospitals response to Complaint No. *******.
Should you have any questions please contact ************************* ***************** or myself (******************).
Please and thank youInitial Complaint
06/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on 06/28/2023 i got a call from nch in mount prosbect telling me my atenolol been stopped and miss 2 hear dr ********* i was in hosptial for a fall and didnt make it to them dew to i was in hospital some one now stopped my atenolol when i didnt ask them to and thsi is not right all of nch can get into trouble i like thsi fixed so dont happen agen thansk ***************************** ************Initial Complaint
05/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ended up at the hospital very sick with my boyfriend. This was out of state as I live in *********. I forgot my insurance card while I was there but gave them my correct home address in the event they needed to send me a form for the insurance in which they did and I filled it out correctly. I have witnesses to all of this information. The hospital billed me for their portion of the bill correctly and went through my insurance with no issues. This is where the problem comes in is that they never sent my correct information to CEP. I have no idea the bill for CEP even existed or the other company that did the bloodwork billing. I paid the company out of pocket for the bloodwork as they had no problem getting in touch with me but for some reason CEP did and I thought they were a scam. They sent me to collections with Wakefield and Associates. It's now been months trying to resolve this issue in which I may now be responsible for the entire bill because they didn't send the correct information to CEP and the emotional implications for the last months dealing with this. I am extremely angry with how the hospital never gave my correct information and now I am going through months of this trying to get this resolved and it's still in review as my insurance couldn't do anything about it because it's been so long.Initial Complaint
02/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter was evaluated for stomach pain in the emergency room. The emergency room doctor told us that they could not help us at the hospital and would need to transfer ** to another hospital. She said they would be sending us by ambulance paid for by the hospital. It was not our choice to have an ambulance we were going to leave and go to the other hospital and she said to not worry they would pay for it. We are currently being charged by the ambulance company called Superior ambulance service snd the hospital is claiming no responsibility. We were told something and now we are responsible for something that was not our choice snd not supposed to be our responsibility.Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am filing a formal complaint against:Dr. *************************** License: ********* On Monday, January 16, 2023, at 3:15pm, I received a voicemail from Dr. ******* ******************* containing extremely personal medical information with no phone number to call her back nor any reason why she left me such a detailed message. I do not understand why she called me, how she got my personal medical information, how or why she is looking at my personal medical file, or what her intentions are in reaching out to me. All indications are that this is a fraud.I have never heard of, nor seen this doctor in my life and have never consented to such personal information being discussed about me, especially left on someones voicemail which is a clear HIPAA violation. I have spent an incredible amount of time calling every hospital in Cook and surrounding counties trying to get ahold Dr. *************************** and nobody knows who she is or why she would have contacted me, let alone leaving such a detailed personal and confidential information on my voicemail. Again, I have never consented to her accessing my personal files and do not know what fraud, if any, that she may possibly be instigating by doing so.As I am unable to contact Dr. ******* ******************* and nearly every phone number affiliated with her online is invalid, I am using Northwest Community Healthcare/Hospitals address as a point of contact. This is NOT a complaint against Northwest Community Healthcare/Hospital. This is just the first result regarding her that displays in ******* I just need a VALID address and VALID phone number that she is affiliated with to file all of the complaints. Full complaint is truncated due to limited characters. Please contact me for more info.Initial Complaint
12/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Last night 12/29/2022 my brother was in a car accident that was not his fault and was rushed to NorthWest Community hospital in ***************** . My brother was in intense pain and was diagnosed with a foot fracture . The administration told him that the guy that hit my brother had no insurance and my brother will be held responsible for the hospital charges . My brother *** , who was just in a traumatic accident was enraged when they were telling this to him before they even gave him any pain medication. I picked him up from the ** and the terrible staff let him leave in pain with *********** . I am horrified that trained medical professionals would allow this to happen to a person in pain . I think your nurses need to be retrained because they are burnt out and insensitive.Initial Complaint
09/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had a payment plan with NCH. My last payment was July of 2022. all stemming from Physical Therapy due to a broken ankle hat occurred February 2021. They combined all the different dates of service after they deducted some of the cost due to my employment cut in half for 5 months on that year. I have an HMO. My out of pocket is $3,000. I get a bill from *************************** collection agency for $90. Said it was from April. The billing department refuses to give me an itemized bill showing all my payments of $126.67 so I can see how this $90 is unaccounted for. **** would not transfer me to the supervisor , ****** and told me they don't have to do that now that's its in Collections. I said, I never got a bill and he said I did. I even called the billing department to ensure there were no straggler bills still out there under my name. I was told no, everything is paid. All they collection agency has is a statement for the date of service in April. No one has a running statement showing me where this was unpaid after the payment plan for all the visits. Where are my rights? My NCH Mychart no longer shows the itemization. BCBS said there are no open claims. Can you help me?Thanks,*****Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Sunday night, 9/18/22, about 8pm, i called 911 and an ambulance took me to NCH ********************* and i was admitted, in a near delirious state after not sleeping for 5 days, no recreational drugs were involved at all. They put me in a room in the *** then they administered a shot into my left shoulder, and they did not tell me what drug they injected into me. I must have fallen asleep very quickly, on a bed with no pillow, or blanket, with blaring white lights on the entire time. I was in a deep sleep finally, then a nurse came in and woke me up at around 1:30 AM Monday morning, 9/19/22, and told me that i had to leave, and immediately vacate the room i was put in, an told to call anybody to come and pick me up at that hour. I asked them why couldn't they let me sleep longer and get picked up at a more reasonable hour, like 7AM, but insisted that they needed my room. While walking out, i noticed at least 4 or more empty rooms, the ** seemed very calm and quiet, and when i got to the main lobby, there was nobody there waiting, it was completely empty. I can not believe that after not sleeping for 5 whole days, that they would force-ably wake me up after only 3-4 hours sleep, and told to leave immediately?? Fortunately, my father at home heard his phone ring, and was able to come and pick me up around 2AM. What if i didn't have anyone to help pick me up? I asked for them to arrange either a taxi or Uber, but was actually laughed at and told they would not help arrange transportation at this early hour. They made me feel as if i was a criminal, and i was treated with such disrespect, and truly feel i was discriminated against as i am handicapped with my right arm being amputated, and only have partial use of my only left arm. Please note i was a paying customer with proper insurance, and was brought in by ambulance, not just a walk-in customer. My complaint needs to be heard loud and clear, and i expect some sort of ************************* why?SPoltzer
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Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.