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Find a Location

S and J Plumbing has 1 locations, listed below.

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    Business ProfileforS and J Plumbing

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.95/5stars

    Average of 205 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/5/2017

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    S and J Plumbing is a plumbing company that specializes in the following services: water heaters, faucets, garbage disposals, sump pumps, battery backups and generators, showers, laundry sinks, pipe links and sewers. 

    Products & Services

    Toilets, Garbage Disposals, Faucets, Water Heaters, Sump Pumps, Battery Backup Systems, Ejector Pumps, Laundry Sinks, Flood Controls

    Business Details

    Location of This Business
    8 W College Dr Ste E, Arlington Hts, IL 60004-1962
    BBB File Opened:
    4/17/2017
    Years in Business:
    8
    Business Started:
    2/2/2016
    Business Started Locally:
    2/2/2016
    Business Incorporated:
    2/2/2016
    Accredited Since:
    5/5/2017
    Licensing Information:
    • State of Illinois Plumbing Contractor #055-044164

      City of Chicago Plumbing Contractor #BC209681

      Cook County Plumbing Contractor #057365, #057366, #057367

      State of Illinois Cross Connection Control Device Inspector

    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    25
    Hours of Operation

    Primary

    M:
    Open 24 Hours
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    Open 24 Hours
    W:
    Open 24 Hours
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    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours

    Service

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Mr. Joe Fuentes, President-Owner
    Contact Information

    Principal

    • Mr. Joe Fuentes, President-Owner

    Customer Contact

    • Mr. Joe Fuentes, President-Owner
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/12/2024

    S and J Plumbing repaired 2 leaking pipes (laundry room and crawlspace). I later found out that the laundry room work was purposely not included in the work order details which was concerning. Later that day the laundry pipe continued to leak so they sent the same tech the next day. I was now being told that it will cost more but the type of repair that the technician proposed was the same repair he proposed the previous day. I refused.The following day the pipe in the crawlspace also leaked and damaged our sump pump which was now soaked with water and beeping indicating a failure. A second technician from S and J came back to fix the leak and saw the damage to my sump pump.I emailed S and J to cancel the agreement and asked for a full refund. Both the pipes that was initially fixed leaked so I had very little confidence on the quality of their workmanship. I was contacted by the owner (*********************). He accepted liability for the damage to our sump pump and agreed for me to get a quote for the repair from the original installers of our sump pump. *** rejected the quote ($3707) to replace my sump pump with the same exact model. He instead offered to send me parts ($301) that he thinks I need so I can fix the sump pump myself. *** also rejected to refund the laundry room work which I paid for them to fix but continued to leak. He said that this work was not on the work order even though his technician worked on it.I replied asking for half ($401.25) of what I paid them since they only fixed one of the two leaking pipes. I also asked for half ($1853.50) the cost for my sump pump to be replaced. *** responded telling me that all he is doing is to give me $301 to buy the sump parts so I can fix it myself. He also offered $100 for inconveniencing me. I replied to *** to let him know that I did not agree to these terms and that our transaction is still open. Im seeking for half refund of the work performed and half of the cost of a new sump pump for a total of $2254.
    Read More

    Customer Reviews

    205 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pat N

    5 stars

    08/13/2024

    Excellent customer service and quality workmanship. Great communication about scheduling and arrival status. I did not have to wait long for an appointment. They thoroughly explained what was needed for toilet and bidet installation and why. I felt confident in their professional knowledge.

    S and J Plumbing Response

    08/16/2024

    Thank you very much for the kind words ***! We're very happy **** took care of your toilet and bidet installation professionally and thoroughly. It was a pleasure working with you on this and we look forward to helping you with any future plumbing needs.

    Local BBB

    BBB of Chicago & Northern Illinois

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