Customer ReviewsforFirst Alert

I was so excited about not changing batteries for 10 years. My units are the P1210 manufactured in 2022. I purchased 6. One malfunctioned the first year and I tossed it. Another went off during the night (always during the night) a week ago. I removed it. Last night with company staying at our home, another went off. This morning I took them all down. I am not going through this anymore! Do not buy!

Hello,We will reach out to ******************* via her email.We would like to understand and determine what exactly the P1210 alarms are doing.We stand behind our alarms and their warranty and would like the opportunity to assist.We have support available 7 days a week at **************.Thanks!

Bought their 10 year battery product from lowes and first alert wont honor the replacement warranty.

Hello,I found ***************** case in our system. I see that we received several contacts from him, on May 3,2024.A replacement warranty order was placed for him that same day-Friday. The warranty order is shipping from our ElPaso Tx distribution center today, March 6,2024. I will have his calls pulled, so that we can work with the agents as needed. Sincerely,***************************

Less than a year and the same problems as the rest. Had one replaced due to dead batteries but I actually had a fire and the alarms didnt go off! So we had chicks and the heat lamp fell into the pine bedding and fills the house with smoke. Nothing! Put butter on my skillet raise the roof. Use my wood fire place, have it burp, nothing. Dates on the oldest alarm is November of 2020. Its 1am and I had to disconnect and carry the alarms outside to blow them out and make sure they are clean. I have smart alarms that I can silence with the phone and it says I cant due to hi smoke conditions. Not true. They are now wiped and blown clean outside in a shed, in a tote and buried so I can sleep. It woke up my youngest while the others just slept, this happens so often. We have a dog that wines with them and our kids are no longer believers that the alarms do anything. Sadly it has convinced us to walk to a fire before going outside. I am not sorry to say but first alert has lost my trust and if I had a chance for a refund rather than a replacement I would take it. I dont need to test them weekly they want to go off more often and sadly false alarms 98% of the time. Yeah the 2% I burned my toast or bacon but it has become a joke of making breakfast without setting off the alarms when in less than a month (two actual fires) they failed to go off. First Alert what happened? I trusted you now my entire family sleeps through fire alarms. Stop deafening my children and I to something that should matter. The advertising of less false alarms is a joke.

We apologize that *************** has had issues with our alarms. We do take our consumers input seriously and would like to assist him. I will be sending him an email separately, in order to obtain additional info on the incident he described. We also need the model number of the alarm(s) that he has.I have searched our records and do not find any contact information under his name or the email address he provided in this review. We have a toll free number *************) for our consumers to contact us and have a team available 7 days a week to answer questions, troubleshoot issues and handle any warranty replacements as needed.

I bought 1 First Alert smoke detector and 3 First Alert smoke/carbon monoxide detectors, all with 10 year batteries. The smoke detector began giving false alarms at 5 months. One smoke/carbon monoxide detector began giving false alarms at 4 years. They are all clean and in excellent condition. I emailed First Alert, provided pertinent information, and requested replacements. They did not respond. I am done with First Alert products. They are unreliable and not trustworthy.

Hello,We show that we did receive a request for a replacement alarm on 3/2/2024. We sent an email asking for additional information on 3/4/2024. Case # assigned was ********. We did not receive a response, on 3/8/2024 we sent another email advising that since we hadn't heard from him that we would close the case out, but advised that we could reopen it and provided our ************ and our support hours of Mon-Fri 9am-8pm CST, ********* 9am to 5:30pm CST.Emails were sent to: ******************* We can only assume that our email responses went to this email address' spam or junk folder.I have taken the liberty of sending a smoke alarm and a combination smk/co alarm to *******************.We apologize for the nuisance alarms he has experienced. Nuisance alarms can be caused by dirt/dust/debris getting inside the alarm sensing chamber or the alarms being installed near high humidity areas( laundry rooms, bathrooms, near dishwasher) or being located too close to combustion sources. Please reference the User Guide for common causes of nuisance ****************** to avoid