Business ProfileforShred-It, a Stericycle Company

This is a nightmare service for businesses. Our nonprofit has used their pick up shredding service for at least 9 years. Starting around late 2019 and continuing up to this moment (July 2024), they've been impossible to work with for pick *** in downtown ***********. An account manager told me they never no-show or reschedule. I can count at least 8 times in the past 4 years that they failed to show up for one of our 6 yearly pick ***. You'll sometimes receive an email saying they're coming and sometimes you won't. They'll cancel your service the day of or email you the day of to say they'll arrive, leaving you no time to plan and then you'll be charged for a pick up anyway which will take MONTHS and hours on the phone to have removed from your bill. **************** and the local dispatchers have zero communication between them, so it's pointless to try to do anything through the portal or over the phone. Every call to customer service will be at least 30 minutes if not longer. In April 2024 I was promised by an account manager that all the problems were solved, but they only managed one pick up before the problems reoccured with them arriving unannounced a month early for our next pick up. I cancelled the service on July 8th, 2024 and was told that someone would be in touch within a week to pick up our bin. No one ever contacted us. On July 24th, I received an email saying we had a document purge pick up scheduled for July 26th. I had to spend another ***************************************************************** it was a mistake. They then mentioned that someone would be coming the next day, July 25th to get out bin. No one has EVER communicated with us about that and no one will be in the office which I told the representative. They countered that that's the day someone will be in our service area, as if I should be accommodating them after years of this disaster. I'm now supposedly waiting on a call from yet another rep to sort it out.

Hi ****, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.