Reviews

I would give it a 0 stars, if that was an option. They just charged me $393.19 for a service that was never delivered. No shredding EVER occurred because of extremely poor communication between this company and the customer. Do not EVER use this **********************.

Hi ******** - We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.

197 reviews with 1.02 stars should tell you everything you need to know about this company. I have never worked with a more incompetent vendor. It isn't just the representatives but also the drivers, dispatch, and account representatives. There is always a miscommunication and they always point fingers at one another. In a span of one year, I have had well over 20 cases open and dozens of phone calls. It is like talking to a brick wall. Representatives are NOT allowed to give you the name of your account representative as well as their contact information. So I am constantly having to call and speak to random people who open more cases and "take notes" which I highly doubt happens because they always seem unaware of what is happening.They miss pick-up dates daily despite the email reminders confirming the date. They show up whenever they feel like it and charge when we aren't available because they didn't inform us that they were coming. They don't honor any of the contracts signed for special pick-up dates. They have been overcharging our account for 2 years and the issue is still not solved because the people in charge of billing are conveniently never available. At one point I was given the contact information for the person who handles my site. He promised me he would make things right and there would be no issues moving forward. After 2 months, that went to c*** He won't answer my emails and when he does he is extremely vague and rude. I consider myself a relatively calm and understanding person. I would never go out of my way to be aggressive towards someone. However, I have been in yelling matches with these people due to the constant frustration. I have refused to get off the phone until I receive answers or speak to a supervisor which rarely leads anywhere. I would never recommend this vendor to anyone including my worst enemy. After our next service, we will be terminating our contract with them.

Hi ******** - we are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.

We have connected with Ms. ******** and expressed our desire to assist with all concerns. While our offer to help was rejected, we sincerely hope that the customer understands we are here to assist and help make it right, should she change her mind.

If I could give a 0 star, I would this is the absolutely the WORST company. They NEVER came to pick up during the 2 years I was in business. I even scheduled appointments, and they didn't show. They are continuing to charge me even though I have been closed since the end of November. There is NO CUSTOMER SERVICE so don't even try!!!

We have reached out to Dr. ****** and have resolved her complaint. Dr. ******** issue has been escalated to leadership to review process and coach the team.

Shred-It is the worst customer service I've experienced in my entire career. Their staff's only response to any issue is that all they can do is submit a ticket...even when you advise them that there already have submitted several tickets, they are like robots and can only state that they will submit another ticket to escalate your issue. However, no one ever reaches out to resolve the issue or completes any of the tickets. I would not recommend doing business with them as they charge for services, which they do not render.

They never come on the scheduled time or date, we have gone a month without service and no reason was given -you just get transferred to a million different "managers" - you cannot speak to local office -you get a different " manager" each time, and a different reference number that goes nowhere. You can email and call over and over again and your issue will never get resolved - horrible customer service and they didn't even care that we were taking our business elsewhere! There are other shredding companies available in ********** such as ************************! Check them out they are a family owned business. We are happy to be leaving them and have had nothing but issues for years.

Hi **** and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you.