Customer ReviewsforShred-It, a Stericycle Company

This is a nightmare service for businesses. Our nonprofit has used their pick up shredding service for at least 9 years. Starting around late 2019 and continuing up to this moment (July 2024), they've been impossible to work with for pick *** in downtown ***********. An account manager told me they never no-show or reschedule. I can count at least 8 times in the past 4 years that they failed to show up for one of our 6 yearly pick ***. You'll sometimes receive an email saying they're coming and sometimes you won't. They'll cancel your service the day of or email you the day of to say they'll arrive, leaving you no time to plan and then you'll be charged for a pick up anyway which will take MONTHS and hours on the phone to have removed from your bill. **************** and the local dispatchers have zero communication between them, so it's pointless to try to do anything through the portal or over the phone. Every call to customer service will be at least 30 minutes if not longer. In April 2024 I was promised by an account manager that all the problems were solved, but they only managed one pick up before the problems reoccured with them arriving unannounced a month early for our next pick up. I cancelled the service on July 8th, 2024 and was told that someone would be in touch within a week to pick up our bin. No one ever contacted us. On July 24th, I received an email saying we had a document purge pick up scheduled for July 26th. I had to spend another ***************************************************************** it was a mistake. They then mentioned that someone would be coming the next day, July 25th to get out bin. No one has EVER communicated with us about that and no one will be in the office which I told the representative. They countered that that's the day someone will be in our service area, as if I should be accommodating them after years of this disaster. I'm now supposedly waiting on a call from yet another rep to sort it out.

Hi ****, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.

Tried to give 0 stars but the site wouldn't allow it. Terrible to work with. Doesn't show up on pick dates scheduled and then charges you when they come on a different date without notice and no one is there to let them in. Overcharging and will not respond to emails regarding this. They reference contract language with a different company than the one they are actually charging for these fees. I see their response to bad reviews is the email that I have been using for months without a response back. Save yourself a headache and don't start with them. And if you do, read the fine print that includes a 5 YEAR contract.

Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.

I have been chasing this company for almost $400 in credit that they have owed my account for almost 3 years. Their billing practices are almost criminal. My next step is to file a complaint with the Attorney General. I can't get my account rep to talk to me all in regards to this, she pushes me off to billing. I can never speak with the same person in billing and I am told something different by every person that I speak with.

Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.

OUTRAGEOUS SURCHARGES OVER AND ABOVE THEIR WEBSITE FEE SCHEDULE!!!!!!!!!!!!!!!!!!!!!!!!!CHARGED OVER 37% OVER AND ABOVE THE ALREADY HUGE COST. Just 14 small banker's boxes cost $513.79 to shred with $133.32 of that in surcharges.

Hi *********, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.

My company used Shred-It/ Stericycle they currently have been owing us a refund for over a year going into 2 years now and refuse to send out the owed payment w/ numerous amounts of calls, and emails being ignored. I have not received any type of help to resolve this matter. When I call, I am giving excuse after excuse. Promise of the payment being processed and never able to talk w/ anyone in the processing department. Just no justice so unfair.

Hi ******, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please
contact us at customer-************************************ or 800-69-SHRED.

Worst company ever. Pick Up and Shred fees continuously go up and then they tell you that you cannot cancel due to an automatically renewing 3 year contract which occurred 2 weeks ago which was never explained and no notification was given that it was about to renew, giving me no opportunity to cancel. This is going to be a battle unless they talk to me about this. No one wants to discuss this. They just want to keep billing me. They even said that if I do not continue my services or postpone my pick *** that they will bill me anyway for the remaining 3 years. Charges started around $80 range and are now over $102 for the smallest trash can size pick up they offered . There are fees for cancelling as well. I was told by the rep in the beginning that there would be no contract and then they send an acceptance email that sneaks in terms that differ from what their sales rep explained.

Hi *****, and thank you for taking the time to share this feedback. We are sorry
to hear about your experience and have escalated this with our customer
resolution team to look into and reach out to you. If you have further issues
or concerns, please contact us at customer-************************************ or
800-69-SHRED.

Currently using Shred-It / Stericycle for medical document destruction. We signed our contract in January, received our bins in February, and have been scheduled for an every 4-week pickup. We are not able to adjust our service pick-up schedule, we cannot connect with a representative who can explain why we are not being billed or receiving any invoices, and have not received adequate help even after reaching out repeatedly. We will be ending our service.

Hi *******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.

Worst experience ever!!! I called in February to schedule our shredding. The person I spoke with immediately sent over a quote, which I signed and returned. At that time he told me that someone would contact me within two weeks to schedule. Around mid-March, I hadn't heard from anyone, so I called back. The girl who answered (I believe in *****), stated that I had an appointment for April 24th. I told her that no one ever contacted me about it, so I was glad I called because we had to bring the boxes up from the basement before they came. So, on April 23rd, we carried the 31 legal-size banker's boxes up from the basement to our lobby. April 24th came and went and no one called or showed up. The following week, I called back a woman (I am assuming the same woman from ***** by her accent) then tells me that we are scheduled for May 26th. At which point I tell her that we had to carry all of those boxes up, so I need to confirm that this will be the date, because we will have to take them back downstairs and bring back up since it's a month away. She assures me that we have a pick-up scheduled for May 26th. So May 25th, we bring all 31 boxes back up. NO ONE SHOWED UP on May 26th. I called them again. At this time she states that she will have someone from the local office call to schedule. It is not June 3rd and I have yet to hear from anyone. Today I contacted a different company. They will be here on Wednesday to pick-up the boxes to be shredded. I will NEVER use this company again or recommend them to anyone!

Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.

Worst service, We started using Stericycle for bio waste pick up, they showed up once to drop off bins and never came back on the scheduled dates. they still billed us for services not rendered of course. I have had countless phone calls and emails to get this fixed and nothing had changed. I finally cancelled in April 2024 but I have recevied another bill..... this company is robbing people.

Hi *****, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED. 

Booked an in-home collection in ******** for 20 Files to be collected from the side of the house and reassured that it could be done with their trolley.I waste a day waiting, he turns up an hour late, gets out of his truck, no Hi, just sour face & walks to the basement, tells me he has to take this phone and disappears.15 minutes later I walked to his truck, he was sitting in the driver's seat and lowered the window when asked what was going on. He says I cannot do it, I have a bad Heart!!Why would Shredit employ this OAF, who thinks he is doing me a favour? If he has a heart issue he should get a desk job or better seek benefits, instead of inflicting his anger on customers. Could there be a racial preference too? It will be strongly denied of course.!Would ANYONE want to deal with this firm?

Hi Sleem, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.