Complaints
This profile includes complaints for Stericycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 264 total complaints in the last 3 years.
- 170 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had Stericycle for a couple of years. Over the past year and a half , they have been missing pickups and continue to bill my account. I have tried to file the complaint with management and have asked them to close my account on several occasions and they disregard my request or ignore my request. I have spoken to the manager *** and she continues to make excuses of why the company continues to bill me , but not pick up the waste. They have reschedule time and time again, while my boxes continue to pile up. They have shown up on days that my practice is closed, even though they have the correct hours of operation. I have tried to cancel my account on several occasions and the customer service representative will state someone will call me back in 10 days with no call back. There is no where to cancel on their website. I am afraid they will send me to collections for unpaid balance. Why would I pay a balance when they haven't rendered services. This company is horrible and should be shut down. They were suppose to pick up today according to their website and they haven't shown.
Business Response
Date: 02/03/2025
We have reached out to Ms. *****-****** and have resolved her complaint. Ms. ************** issue has been escalated to leadership to review process and coach the team.
Initial Complaint
Date:01/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been trying to cancel this scam of a service for months and months at this point, to no avail. I have called their off shore call center in ***** and the people there "open tickets" and apologize but nothing gets resolved. I have emailed the person who signed me up directly, they keep billing me and at this point I really don't know what to do. I have screenshots of all the emails and attempts to cancel this and I curse the day I made the absolute mistake of hiring this company. No pick *** of sharp containers ever happened, after hiring them in the summer. The first time it was a scheduling error from their part and a non off shore phone number called me to apologize. I was able to schedule a second pick up but upon arrival they didn't take the box with them due to a paper missing, but they didn't notify me. something that they also never send again or specified I required/ I had no way to print. ever since then I've been paying for a service I never got, and trying to cancel through phone call and numerous emails. at this point I have paid around 200 dollars in a service not provided, and one that has been absolutely impossible to cancel so farBusiness Response
Date: 02/12/2025
We have been in contact with Ms. ***** and have resolved her complaint. Her experience has been cascaded to the appropriate team to ensure coaching is provided.Customer Answer
Date: 02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:01/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is **** *****, and I ***resent a small business, "Marks Family Dentistry", in *************, **. We have hired a company named Stericycle to service our medical waste disposal needs. They have fraudulently charged our business debit card in excess of $4000 and have not provided an explanation why. Our service was supposed to cost $37 per month. What they charged us would for almost a DECADE of service. Therefore, an account credit, should it be offered, would do us absolutely no good, especially since we want to cease all commerce with them entirely. I have reached out to them over ****************************************************** an explanation. All of this is documented in email. Every phone call is concluded with a "case number", which mine is ********. I'm always only connected with a *** who can take my info and not connect me with someone who can actually help. These people are no where to be found and will no longer return any of my calls. This is absolutely fraud and theft. Please help.Business Response
Date: 02/04/2025
We have been in constant contact with the customer and are in the final resolution stage.Initial Complaint
Date:01/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a contract with Stericycle to collect biohazard waste at my dental practice. I use this 1-2x/year. Last year, I scheduled two pickups. The business dos not show for one of these. When I tried to reschedule, no one could help me. I let it go. This year, I scheduled a pickup. Stericycle dos not show, yet again, and I have had immense difficulty trying to reschedule or get a representative to rectify the situation. I have paid my contracted rate for 2024 and 2025, yet have not received the services I paid. When I called the Stericycle to cancel and move my business elsewhere, I was told I would owe an additional $800+ for cancelling my service without the possibility for a refund of the $408.42 I have paid in 2025. I have received NO services from this company in 2025 and only 50% of what I paid for in 2024. In 2024 and 2025 the company told me they have a 30 day guarantee window to look into why no one showed at our scheduled pickup. I was never contacted to resolve the issue or reschedule the waste pickup.Business Response
Date: 02/04/2025
We have been in regular contact with the customer and are pending the final resolution.Initial Complaint
Date:01/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Stericycle **** account was set up for supplies on August 2, 2024. They showed up a day early, and I was not there to get the supplies and sign for delivery. They left and never returned. I needed the supplies before August 19th for an inspection with *** because I did not have the hazardous material.DPH did not give me the certificate. I called back to Stericycle and asked them to close the account I will not be dealing with them. The first cancelation request was made on 9/6/2024, and I was told they would cancel the account. Here is the ref # for that call: Ref # ********. I then get a collection letter threatening me with this going into collection. I spoke to Rey, who transferred me to a supervisor from another department named *****. ***** gave me the case # below Case Ref #******** for cancelation on 01/15/2025. ***** said he would call me back once it is canceled.Business Response
Date: 01/22/2025
We have reached out to Mr. ******* and have resolved his complaint. Mr. ******* issue has been escalated to leadership to review process and coach the team.Initial Complaint
Date:01/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have cancelled the service of Medical Waste collection in the Spring of 2024. I still receive invoices for the service and now it is in collections. The company still sends an employee to collect the medical waste and shredding of paper waste that i have cancelled. I also cancelled their shredding service in the Spring of ********************************************** collections. I have called numerous times and I have not had any luck with cancelling.Business Response
Date: 01/29/2025
We have been in contact with Ms. **** and are continuing to work towards resolution.Customer Answer
Date: 01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received notice through email that a refund check will be cut on 2/4/25. I hope that will happen.
Sincerely,
**** ****Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In June 2024 I contacted Stericycle to cancel our services due to poor communications for scheduled pickups of hazmat materials. I've requested our contract be cancelled numerous times since June 2024. At this time, Stericycle has placed us in collections (though we have a credit on our acct).Business Response
Date: 01/29/2025
We have been in constant contact with Ms. ***** and are working towards resolution.Initial Complaint
Date:01/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been in contract with this company for years. We realized how outrageous their fee's were and our contract was up in June 2024. We put our 60 day notice in to cancel services in April 2024. I have a written form to them. They continue to bill us at the point where they have now sent us to a collections agency. I have called them easily 2 times a month and they state that they are going to escalate our call to another team. Ticket# ********. This is a continued problem. We have another office that is in contract with them and we would like to get that cancelled due to their harassments. They do not follow up on my calls and we have exhausted all that we can do. This is not ok and this has become harassment and should be fraudulent at this point. We have done everything on our end and I need to bring it to your attention at what an awful company this is.Business Response
Date: 01/22/2025
We are continuing to work with Ms. ******* and are nearing resolution.Customer Answer
Date: 01/22/2025
Complaint: 22789058
I am rejecting this response because: My boss owns two dental offices. They have cleared our office of any fee's and discounts due to appropriate cancellation on our end. Which we are happy to see. Thank you for that help! Our boss does not want to continue his relationship at our other office location and I think as a courtesy we should be able to cancel our other office location due to the same owner. They are not allowing this due to a different office. We would like to disagree due to being the same owner who pays for these services. Is there anyway to get out of this? without paying their extremely high cancellation service?
Sincerely,
***** *******Business Response
Date: 01/31/2025
We have reached out to Ms. ******* and have resolved her complaint. Ms. ********* issue has been escalated to leadership to review process and coach the team.Customer Answer
Date: 02/03/2025
This did not resolve our other location to cancel any services, it just says they are escalating this.
Complaint: 22789058
I am rejecting this response because:
Sincerely,
***** *******Business Response
Date: 02/05/2025
The account/location notated in the initial BBB complaint has been cancelled per the customer's request. The secondary account/location ask was not a part of the initial BBB complaint. As a courtesy, we can confirm that the secondary account/location has also been cancelled and both accounts now show a zero balance.Customer Answer
Date: 02/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a contract with Stericycle in November of 2023 for my business. I was told that I would receive pick **** I would check the website to see when a pickup was available however in 12 months time there never were any. I never received even ONE pickup. However Stericycle continued to charge me a monthly fee. I reached out to them in November of 24 finally asking them to cancel the account. A customer service agent said that they were not able to, but an account specialist would reach out within 10 days to do so. The account specialist didnt reach out until December by email, and when I immediately emailed and called her she never responded. In the meanwhile I received more invoices from them for services not rendered. It is now Jan 7th 2025 and no one from the business has followed through. They are prompt about billing but will ignore you purposely when you ask to stop your service so that they can continue to fraudulently charge you money.Business Response
Date: 01/24/2025
We continue to be in contact with Ms. ****** and are working towards resolution.Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/9/24, Stericycle/ShredIt was due to pick up our last medical office shredding service due to the problems with pick *** on our account, which was our reason for cancelling our contract. Stericycle billed us for DOS 10/9/24, despite their employees never coming to our office once again. I had let the company know that on the same day, 10/9/23, that no pick up was made. This had happened multiple times in 2023, where the company was billing us for false pick ***. We received a letter in December stating that our account is past due, despite us trying to rectify the missed pick up on the same day it was supposed to happen. I then on 12/16/24, emailed the ShredIt collection department and let them know about the error again and that we will not be paying for false charges. They did not respond to the email, but on 12/30/24 sent another email stating payment was not made; again and not addressing our concerns. I suspect this company is charging fraudulent charges to more than just our business, this had happened on 5 occasions in just 2024 alone to our business. Calling customer service is a near impossible task, where you are transferred multiple times and usually takes over 1-1.5h to resolve any issue. I have asked a supervisor to call me in the past and never received a return call. I have never seen a business function this poorly and backwards, we have not had ONE service in 2024 that did not have billing problems and even after we closed our account, the last service is having the same issues. We cannot get a response back and our account should not be in collections due to their error. The invoice should have only one DOS, 10/15/2024, which I will be happy to pay when I receive the correct balance. I have never seen a company that doesn't care about their services to this point.Business Response
Date: 01/16/2025
We have reached out to the customer, *** ******, and have resolved the complaint. This issue has been escalated to leadership to review process and coach the team.
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