Complaints
This profile includes complaints for Stericycle, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 264 total complaints in the last 3 years.
- 170 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested cancellation of our contract with Stericycle in June 2024. I received an email confirming the cancellation from ***** ***** dated June 14, 2024. I received no bills until October which was a collection notice. I spoke to ****** and was told that she did not cancel the contract. The gentleman told me he could not cancel my contract but he could put it on as needed basis. I do not want to have a contract with this company at all. I can not speak to a representative on shore. It takes forever to get any issue resolved.
Business Response
Date: 12/06/2024
We have reached out to Dr. ****** and have resolved his complaint. Dr. ******** issue has been escalated to leadership to review process and coach the team.Initial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an employee not authorized to sign a contract with the company Stericycle and they convinced her to sign a 12 month contract vs being month to month all without my knowledge and the contract they sent her to sign without her knowledge they switched it to a 60 month contract.Business Response
Date: 12/16/2024
We?have reached out to the customer and have resolved their complaint.Initial Complaint
Date:12/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have been charging us for the past year and have not come to pick up our hazardous waste. We are a dental office and we had an accumulation of flies and bugs around the blood soaked waste. We have been calling them and emailing them for three months requesting to cancel services because they have not shown up. Every time we call they transfer us 100 times and then say a supervisor is not available to cancel the request and that someone will call us. Nobody will return your phone call. Theyve continued to send us bills every single month and have not provided any service for an entire year. They want to send us to collections because they keep adding up the bills, even though theyre providing no services. And theyre refusing to process our request to cancel services with them even though we have no contract. We want service is completely canceled with a zero balance because they have not provided any service for one year and we had to find a new company which we did.Business Response
Date: 12/13/2024
We have been in contact with the customer, ****** *********, and are continuing to work towards the final resolution. The customer advised that more time is needed on their side and requested 7-10 additional days for details to be reviewed.Initial Complaint
Date:12/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have signed a contract with this company to utilize their business since 2013, for terms of 60 or ************************************************ place. Our most recent contract for 36 months was signed in 2021 and has expired. We have requested to terminate our relationship with this company due to their extremely high cost and after numerous errors during 2023 and 2024. They were supposed to pick up medical waste at our facility in October 2024 and after 4 attempts at rescheduling over phone and email during which they assured us the pickup was forthcoming, the pickup never happened. They also missed a pick up in April 2024. Aside from this, our practice needs have changed whereby we are generating less medical waste and therefore we are seeking a company which offers service on demand, which Stericycle does not. Stericycle have informed us that in order to terminate we will have to pay $2000.00 to get out of an alleged contract, which was never sent to us to sign and which we never signed. They offered to maintain our service for a lower price which is still more than double the price of similar services and is a monthly rather than an on demand service. All we want at this point is to terminate our relationship with this company with no termination fees, which we feel is reasonable considering that the contract we signed in 2021 was for 36 months and thus is now expired, and we were never sent a new contract to approve or deny. We are requesting your assistance in terminating our relationship with Stericycle with no fees. Thank you.Business Response
Date: 12/17/2024
We have worked with *** ********** and resolved this complaint.Customer Answer
Date: 12/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** **********Initial Complaint
Date:12/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company won't have a manager/supervisor call us to deal with giving us a CREDIT for their false claim that we had an extra pick up during the year. We only have quarterly pick *** and we even cancelled the fourth for this year. Yet they will not credit the amount they say we owe - Our non-profit pays them $226.47 four times a year. I had pick ***: 3/20/24, 6/20/24 and 9/19/24 which is a total of THREE. Yet they claim we owe an additional $327.93 which is completely bogus. ******** customer service when we have been customers for almost 30 years.Business Response
Date: 12/06/2024
We have reached out to Ms. ***** ***** and have resolved her complaint. Ms. ******* issue has been escalated to leadership to review process and coach the team.Customer Answer
Date: 12/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We entered into a contract with Stericycle to pick up our medical waste and they are in violation of the contract, they have not picked up from my facility in over a year. I have asked twice for the service to be stopped and they have refused. May 2024 was last time and they did not cancel service. The reason we are cancelling the service because they have not pick up our medical waste in over a year and they continue to bill me. I just go another bill today for another ******. I asked my them to cancel my service. They are horrible.Business Response
Date: 12/26/2024
We are still working with the customer to resolve this complaint.Initial Complaint
Date:11/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DON'T DO IT! This company has been the most inept, unprofessional company that I've ever tried to do business with! In June of 2024, I decided to set service up with them, instead of Sharps by Mail. I arranged for service to start in July. I was told that I would be contacted for the day/time of service. I never was. I had to reach out to them to arrange service (they were quick to take my money though). On the day of supposed service, they didn't show up. After being left waiting, I called and was told that they rescheduled service to a day when I wouldn't be there. Immediately, I recognized that this would not work for me, so I requested a cancellation of my account and a refund, since they never performed service. They initially tried to tell me that I'm not eligible for a refund, as I'm paying for a subscription. Long story short, I kept pressing. I was told that I would be contacted by another department who would facilitate this. It took a freakin month for someone to contact me. She assured me that my account would be cancelled and I would receive my refund within a month. As of 9/30/24, I still have nothing and to boot, I'm still receiving invoices and collection notices! Apparently, it was sent to the collections department, who I've had the unpleasure of emailing with and was told that yes, they've determined that I do qualify for a refund and to sign up for an account on their website again and enter my payment info, so they can issue an electronic refund. If I prefer a mailed check, a $25 fee check fee would apply. I told them hello no, I'm not putting my payment info back in, as clearly, they would have continued to charge me 2 more times (evidenced by the continued invoices) and that they only way I would accept the refund is by check for the full refund of what I paid with no fee taken out. It's been a week now and still no response from them. This company is an absolute joke!Fast forward, I was sent a check for refund and it was returned!!!Business Response
Date: 12/11/2024
We have been in contact with Ms. ***** and are continuing to work towards the final resolution.Customer Answer
Date: 12/19/2024
Complaint: 22610132
I am rejecting this response because:This problem has not yet been resolved. They keep telling me that they've sent a check but I have not received one.
Sincerely,
****** *****Business Response
Date: 01/02/2025
We are still waiting on the customer to receive the check.Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:11/22/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We did sign up with this company for Medical waste removal. but cancelled the next day. we have not received any products from them. the guy showed up last week for the "first" pick-up. I did send him away stating we are not receiving services from Stericycle. PLEASE HELP!!Business Response
Date: 11/26/2024
We have been in contact with Ms. ***** and have resolved her complaint.Customer Answer
Date: 11/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:11/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our physician office has been trying to cancel our account with ********************** since 2/2024 due to frequently missed pickups (up to 6 months missed) and monthly OSHA training charges that have been in dispute since 1/2024. We have emailed, called, written letters to cancel during this time and have gotten nowhere with their company. I have received an email stating that our contract would be cancelled but we continue getting collection letters demanding payment for services we did not receive. We would like the contract terminated and the charges dismissed.Business Response
Date: 11/20/2024
We have been in contact with Mr. **** and have resolved his complaint.Initial Complaint
Date:11/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my Stericycle service in January 2024. When I received repeated bills, they claimed my 3 year contract had auto renewed 2 1/2 years prior and I was obligated until Sept. 2024. I foolishly believed them and paid $347.55 on 8/5/2024.Not only did they fail to send me a requested acknowledgement of cancellation, in a recent phone call I was informed that my service had been auto renewed until Sept. 2027.From the 1 star reviews on your website, this company is committing unethical business practices and fraud.Business Response
Date: 11/26/2024
We?have been in contact with the customer and are continuing to work towards the final resolution.
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