ComplaintsforAfni, Inc.
Collections Agencies
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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with 11 ** * and I do not have a contract with AFNI plus they did not provide me with the original application like I asked. Account No: ****** Amount Disputed: $116.00Business response
10/29/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On August 23, 2021, **** forwarded the subject account, **** ******* account #: *********, Afni, Inc. account #: ************, with Afni for collections on the balance of $116.64.
The account is for services established on September 1, 2019, until **** considered the account delinquent on December 28, 2019. The billing address associated with the account is ** *** ****** *** ****** ** *****. Afni mailed the initial notice of the account on August 26, 2021. On October 10, 2021, Afni furnished the credit reporting agencies with notice of the account.
On October 29, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concerns, the subject account has not been purchased by Afni. Afni received the account from **** and acts as an agent on behalf of ****; therefore, the consumer would not have a contract with Afni. Afni is not in receipt of any written letters of dispute from the consumer, as this complaint is the first contact with the consumer. As the consumer has requested, Afni will no longer contact them about this account. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. However, this does not mean th** *he account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** ********.Initial Complaint
10/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
YOUR COMPLAINT I am a senior citizen and have problem with the AFNI Inc. collection company claiming they work for the Comcast cable communications provider. Comcast cable provided service to my condo in Sunrise FL through the HOA agreement between this company and community, not between ME and them. I moved out that community in January 2021. Now this Afni inc keeps sending me a bill charging $98.84 for breaking of contract with Comcast, which I never had seen or signed. I called several times to Comcast for clarification however due to Covid-19situation no one was available to talk with. And there is no account with my information on the Comcast website. Now this Afni Inc wants me to pay them $98.84, They even reported to my credit report that i have unpaid balance with them. They also calling me two times a day forcing me to put black on these calls. Its is very wrong. Please help.Business response
11/01/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On July 14, 2021, Comcast forwarded the subject account, Comcast account #: ****************, Afni, Inc. account #: ************, with Afni for collections on the balance of $98.84.
The account is for services established on July 1, 2018, until Comcast considered the account delinquent on January 7, 2021. The service address associated with the account is **** ********* ***** ******* ********* **** ******** ** *****. Afni mailed the initial notice of the account on July 17, 2021. On September 12, 2021, Afni furnished the credit reporting agencies with notice of the account.
On October 29, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concern, a signed contract is not always required to initiate Comcast services, as orders for services can be taken over the phone or via the internet, which are considered verbal and electronic signatures, respectively. Afni only contacts consumers at the allowable times and frequency as regulated by state and federal law. As the consumer has requested, Afni will no longer contact them about this account. On October 31, 2021, Afni sent a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** ********.Initial Complaint
10/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This collections agency is obviously run by a single individual who answers the phone with the same voice but uses a different name every time. He buys old collection information, or sits on collection information that should already be resolved. This person has called me repeatedly over the years about the same debt item. An old *********** bill from many years ago for about $85. I've paid debt collectors on this before, probably his company. This person calls on previously paid collections and acts like they're unpaid. It's predatory and I'm sure it's fraudulent. They should be in prison if I'm correct and they are guilty.Business response
11/03/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On August 30, 2021, *********** forwarded the subject account, *********** account #: *************, Afni, Inc. account #: ********* ***, with Afni for collections on the balance of $84.56.
The account is for services until *********** considered the account delinquent. Afni mailed the initial notice of the account on September 2, 2021. Afni has not and will not furnish the subject account to the credit reporting agencies. On October 28, 2021, the consumer spoke with multiple Afni representatives and stated a dispute during those calls.
On October 28, 2021, Afni received this complaint. In response, Afni ceased communication and initiated an investigation. To address the consumer’s concerns, the first contact Afni had with the consumer was during the contact from October 28, 2021. The subject account has not been purchased by Afni. Afni received the account from *********** and acts as an agent on behalf of ***********. Afni is a legitimate business and has been in business since 1936. Afni takes every consumer complaint and dispute seriously. Afni investigates each account thoroughly and, if applicable, offers the consumer validation of the account in a timely manner. Again, Afni has not and will not furnish the subject account to the credit reporting agencies. As the consumer has requested, Afni will no longer contact them about this account. On November 3, 2021, Afni has made a business decision to cease collections and return the subject account to ***********. Further inquiries regarding the account should be directed to ***********.Initial Complaint
10/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with 11 SPRINT ) and I do not have a contract with (AFNI, INC. plus they did not provide me with the original application like I asked. Account No:********** Amount Disputed:$368.00 ******** $368.00Business response
10/28/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On May 13, 2021, ****** forwarded the subject account, ****** account #: *********, Afni, Inc. account #: ************, with Afni for collections on the balance of $368.34.
The account is for services established on June 29, 2015, until ****** considered the account delinquent on March 6, 2019. The billing address associated with the account is *** ********** ******* *********** ** *****. Afni mailed the initial notice of the account on May 16, 2021. On August 8, 2021, Afni furnished the credit reporting agencies with notice of the account.
On October 28, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concerns, the subject account has not been purchased by Afni. Afni received the account from ****** and acts as an agent on behalf of Sprint; therefore, the consumer would not have a contract with Afni. In regard to the consumer's concerns about the age of the account, the statute of limitations applies to the legal remedy taken in a court of law. Afni does not file suit on collection accounts. A license is not required to collect on debt in the state of New Jersey. As the consumer has requested, Afni will no longer contact them about this account. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** ********.Initial Complaint
10/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Afni, Inc and I do not have a contract or recall this debt with Afni, Inc.Business response
10/26/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On November 19, 2020, ******* forwarded the subject account, ******* account #: ****************, Afni, Inc. account #: ************, with Afni for collections on the balance of $369.83.
The account is for services established on July 1, 2017, until ******* considered the account delinquent on October 21, 2018. The service address associated with the account is **** ****** **** ******* ** *****. Afni mailed the initial notice of the account on November 22, 2020. On January 24, 2021, Afni furnished the credit reporting agencies with notice of the account.
On October 26, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. To address the consumer’s concern, the subject account has not been purchased by Afni. Afni received the account from ******* and acts as an agent on behalf of Comcast; therefore, the consumer would not have a contract with Afni. The account was updated as potential identity theft as Ms. ***** denied knowledge of any service with Comcast. Afni encourages the consumer to visit Comcast's fraud website at h*************************************, which discusses the process and documentation needed for the fraud investigation. The consumer's claim of fraud will cease all collections by Afni on this account. Additionally, the consumer should contact Comcast's Identity Theft Department at ***** ******** if they believe the account is not theirs or feels this is a case of identity theft. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at (**** ********.Initial Complaint
10/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company is claiming I owe them 293 for services or goods that I have never received from them. I have written over 4 letters to this company in the past 4 months requesting transaction details where I received goods from them or agreed to pay for any services from them. Not only have they not responded to my multiple requests, but they have also reported this false information to the credit bureaus and it is negatively affecting my credit profile. I have disputed with the Bureaus for months about this, no changes have been made regarding this file. I do not owe this company any money, and they have not proven otherwise. In addition, this company has re-aged the statute of limitations with this debt by 2 years without cause with Transunion, which is a blatant violation of FCRA and FCBA.Business response
10/25/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On October 29, 2018, Comcast forwarded the subject account, Comcast account #: ****************, Afni, Inc. account #: *********-**, with Afni for collections on the balance of $293.80.
The account is for services established on May 1, 2016, until Comcast considered the account delinquent on October 5, 2016. The service address associated with the account is **** ***** ********** ******* ********* **** ******* ** *****. Afni mailed the initial notice of the account on November 1, 2018. On December 30, 2018, Afni furnished the credit reporting agencies with notice of the account. Afni received three written letters of dispute from the consumer on February 1, 2019, September 23, 2021, and October 11, 2021. On February 8, 2019, Afni mailed the consumer validation of the debt. From March 4, 2019 through October 22, 2021, Afni received four disputes from the credit reporting agencies, reviewed all relevant information, and responded appropriately.
On October 25, 2021, Afni received this complaint. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concerns, Afni provided the consumer validation of the debt on February 8, 2019. When a consumer submits a dispute through the credit reporting agencies, Afni responds directly to the credit reporting agencies. With regard to the consumer’s statement that Afni has re-aged the account, Afni has furnished accurate information to the credit reporting agencies at all times. The credit reporting agencies require Afni to furnish the date Afni received the account as the open date. However, the age of obsolescence for credit reporting is determined by the date of delinquency furnished to the credit reporting agencies. When Afni furnished information on the account, it furnished the open date as October 29, 2018. Therefore, Afni has not re-aged the account. As previously stated, the date of delinquency on the account is October 5, 2016. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** *********Customer response
10/30/2021
I have reviewed the response made by the business in reference to complaint ID ********, and look forward to a timely resolution.Initial Complaint
10/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was told there was a debt sent to collections that I had never been notified of. After repeated attempts to contact AFNI to receive info on this random debt I have seen no confirmation that I owe this debt. AFNI is now affecting my credit for a random bill I did not owe.Business response
10/21/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On September 10, 2020, ******* forwarded the subject account, ******* account #: ****************, Afni, Inc. account #: ************, with Afni for collections on the balance of $176.79.
The account is for services established on May 1, 2018, until ******* considered the account delinquent on July 27, 2018. The service address associated with the account is *** **** ****** ****** ********** ** ****** On November 15, 2020, Afni furnished the credit reporting agencies with notice of the account.
On October 20, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concern, Afni is not in receipt of any disputes from the consumer as this complaint is the first contact. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** *********Initial Complaint
10/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is the 2nd Subrogation company to contact me on behalf of ******* *********. They claim that my vehicle was in an accident on 2-24-21 resulting in damages totally $1,211.28. When I was initially contacted by recovery partners, I provided them with a bill of sale and explained that I sold the vehicle on 1-16-21 to ***** ******* (phone # ***** ******** of Lewisburg, TN). They sent me a document stating the claim had been updated to reflect that I was no longer listed as the responsible party. I have attached this document. I have also attached a copy of the bill of sale. Now 5 months later, Afni tells me that recovery partners did not communicate this to Farmers. I offer to send Afni the documentation. They stated the bill of sale was insufficient because it is not notarized. Of course Mr. ******* refuses to register the vehicle or have the bill of sale notarized now because he is liable for the accident. Please assist in finding a solution or we can proceed to court.Business response
10/26/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the claimant’s concerns. On October 4, 2021, ******* ********* forwarded the subject account, ******* ********* account #: ************, Afni, Inc. account #: ********* ***, with Afni for resolution on the balance of $1,211.28.
The claim is from an accident which occurred on February 24, 2021, involving a vehicle that was listed as belonging to the claimant, ****** *******. Afni mailed the initial notice of the claim on or about October 6, 2021. Afni has not and will not furnish the subject claim to the credit reporting agencies. On October 14, 2021, the claimant spoke with an Afni representative. During that call, the claimant stated that the car has been sold and could provide the bill of sale. The Afni representative explained that a notarized bill of sale would need to be sent in. The claimant stated she would send in the bill of sale.
On October 20, 2021, Afni received this complaint. In response, Afni ceased communication and initiated an investigation. To address the claimant’s concerns, this is a tort, or wrongful act. There were no services provided to Ms. ******* and ******* ********* is pursuing Ms. ******* as she was the owner of the vehicle that struck ******* **********s insured and was found to be responsible for the accident based on the investigation completed by Farmers Insurance. While investigating the claimants claim, Afni received notification from ******* ********* on October 21, 2021 to remove Ms. ******* from the claim. Afni trusts that this response has addressed all of Ms. *******’s concerns and will no longer contact them regarding this account.Initial Complaint
10/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with 11 ****** and I do not have a contract with AFNI, INC. plus they did not provide me with the original application like I asked. Account No: ********** Amount Disputed: $1,454.00Business response
10/19/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On March 2, 2021, ****** forwarded the subject account, ****** account #: *********, Afni, Inc. account #: ************, with Afni for collections on the balance of $1,454.67.
The account is for services established on July 28, 2017, until Sprnt considered the account delinquent on January 30, 2020. The billing address associated with the account is ** ******* ****** ********* ** *****. Afni mailed the initial notice of the account on March 5, 2021. On April 18, 2021, Afni furnished the credit reporting agencies with notice of the account.
On October 19, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. Afni has attached copies of the account billing statements to this response; these are provided as validation of the account. To address the consumer’s concerns, the subject account has not been purchased by Afni. Afni received the account from ****** and acts as an agent on behalf of Sprint; therefore, the consumer would not have a contract with Afni. This complaint is the first contact Afni has had with the consumer and first notification there was a dispute regarding this account. Additionally, a signed contract is not always required to initiate Sprint services, as orders for services can be taken over the phone or via the internet, which are considered verbal and electronic signatures, respectively. Furthermore, Afni does not furnish, nor is Afni required to furnish, our agreement with ****** granting us the authority to collect on a debt. Afni mailed the initial notice on or about March 21, 2021, to the same address the consumer listed on this complaint with no notice of returned mail. As the consumer has requested, Afni will no longer contact them about this account. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 60 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. However, this does not mean that the account is not due and owing, simply that Afni will no longer furnish the account to the credit reporting agencies. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** ********.Initial Complaint
10/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
When I received my credit report, I found there accounts I never opened, addresses I never resided, inquiries I never authorized and even a different variations to my name. I also found this account that I believe not mine: Acct name: AFNI (Original Creditor: 11 ** *) acct no. ********** date opened 05/01/2021 balance $245.00 I am not liable for this debt and I do not have a contract with: Company: AFNI Address: ** *** **** ************ ** ***** Tel No: ***** ******** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus. I also filed complaints thru CFPB. Please delete this account from my credit report at once. Any questions or concerns I can be reached at **** ***** ******* ***** ******* ** ***** and email at ******************. I need a response from the company.Business response
10/18/2021
This is in response to your BBB inquiry. Afni appreciates the opportunity to respond to the consumer’s concerns. On May 14, 2021, **** forwarded the subject account, **** U-Verse account #: 093255484, Afni, Inc. account #: ************, with Afni for collections on the balance of $245.46.
The account is for services established on November 1, 2017, until **** considered the account delinquent on August 3, 2019. The service address associated with the account is **** ****** **** ********** ******* ** *****. Afni mailed the initial notice of the account on May 17, 2021. On July 18, 2021, Afni furnished the credit reporting agencies with notice of the account.
On October 18, 2021, Afni received this complaint. This was Afni’s first contact with the consumer. In response, Afni ceased communication and initiated an investigation. To address the consumer’s concern, the subject account has not been purchased by Afni. Afni received the account from **** and acts as an agent on behalf of ***** therefore, the consumer would not have a contract with Afni. The account was updated as potential identity theft as the consumer denied knowledge of any service with ****. Afni will forward the consumer’s identity theft reporting and supporting documentation to ***** The consumer may also contact ****'s Fraud Department at ***** ******** if they have any questions regarding the fraud process. Afni will send a request to the credit reporting agencies to remove the account from the consumer’s credit report. Please be aware that it can take the credit reporting agencies anywhere from 0 to 90 days to update consumer credit reports. Afni has no control over how quickly the credit reporting agencies update consumer credit reports. Afni trusts this response has addressed the consumer’s concerns, but if questions remain, or if they would like to discuss the account, they may contact a Regulatory Specialist at ***** *********
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Customer Complaints Summary
433 total complaints in the last 3 years.
21 complaints closed in the last 12 months.