Business ProfileforLow Cost Interlock - Device

I am writing to file a formal complaint against Low Cost Interlock, Inc. This complaint is necessitated not only by their failure to uphold contractual obligations and provide adequate customer service but also due to the severe implications their actions have on my legal rights as a citizen of Illinois and the United States. Contractual Non-Compliance and Neglect in Customer Service: Despite fulfilling my financial commitments, Low Cost Interlock has consistently failed to provide the necessary services and support for the ignition interlock device installed in my vehicle. This neglect extends to their customer service, with unattended callback requests and untimely responses, causing significant personal inconvenience. Direct Impact on Legal Rights and Freedom: The malfunctioning of the interlock device and the company’s failure to service it has grave implications. As a resident of Illinois, the state mandates compliance with interlock device regulations for maintaining driving privileges. The company's negligence directly jeopardizes my legal right to drive, potentially leading to the suspension of my driving privileges, and could even result in legal repercussions depending on the state's decision. This situation places my freedom at risk due to their contractual obligations to provide services. Widespread Impact on Citizens: Low Cost Interlock's disregard for their service obligations extends beyond individual cases. Given their broad reach across multiple states, their failure to uphold service standards potentially affects numerous citizens, infringing on their rights and freedoms. This widespread impact is alarming and necessitates immediate regulatory intervention. Financial Exploitation and Impact on Livelihood: The company's apparent focus on revenue generation over service fulfillment has led to financial exploitation.