ComplaintsforState Farm Insurance Company
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Complaint Details
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Initial Complaint
09/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
**I have also filed a complaint with ***** the ** ********** ** ********* for the same issue** Hi, I requested that my State Farm agent cancel my policy, however they incorrectly coded the cancelation date that ultimately resulted in the DMV believing I had a lapse in insurance coverage and suspending my license. I have been in contact with both the State Farm customer service and the State Farm agent for over 6 weeks and they have been unable to process a correction. I am unable to drive until this is resolved unless I want my license to show a lapse in coverage (which did not exist in reality) permanently. I have filed a complaint with ***** as well, as it is unacceptable that State Farm has been unable to code a simple correction of an error that they made themselves, for more than a month and a half.Business response
09/19/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Underwriting department responded to the complainant on 9/17/2024 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.Customer response
09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My mortgage was sold from ***** **** ******** to ********** ********. ********** reached out to get proof of my homeowners policy, which was with State Farm. **** ****'s (state farm agent) office was not providing the declaration of insurance to **********. My homeowners policy was paid put of it escrow, so it was not getting paid as there was no insurance on file. I called ****** office and spoke to his staff to get the declaration over. They assured me they would. Yesterday I spoke to my mortgage company who told me they had placed a lender forced insurance policy on my loan bc State Farm had dropped me on May 12th. I never received any notification that I was being dropped. I was dropped for non-payment because ****** office did not provide ********** with the declaration. Again, I was not informed that I was dropped or that there was non-payment. Because of this lender forced policy I am ineligible for a new policy through a different State Farm agent and with most other insurnace companies. I am a long time State Farm customer with a perfect payment history and no claims were ever filed against my homeowners. This situation has caused my mortgage payment to go up significantly. I've talked to their customer service agents and filed a complaint. The resolution I'm looking for is to have my policy reinstated with the proper documentation sent over to ********** ********.Customer response
09/04/2024
This situation has been resolved and I would like to cancel the complaint. Thank you,.Initial Complaint
08/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Our Homeowners and auto (Ford F 150 and Toyota Camry) were to be termed on July 23, 2024 and a refund of $232.52 was to be given back to us. As of this date the homeowners policy was termed July 23rd, the Ford F150 was incorrectly termed July 24th and the Camry is still showing insured. The excuse we have been given is it is the underwriting department with State Farm that is not doing their job. They need to be held accountable for not doing their due diligence and terming our policies appropriately. Our new insurance took effect July 23rd so we have had to pay twice for insurance and want our money back from State Farm.Business response
09/03/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Initial Complaint
08/27/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
**** and I had a tornado hit our home on 5/21. It caused significant damage to over 95% of the home. We have been fighting with State Farm to get the roof replaced (shingles are damaged across the whole surface as well as a large spot that had a trees land on it and a power line sheer it away) SF feels they only need to replace a few shingles. We have had 3 contractors state that in order to properly repair our roof we will need to redo the whole thing especially since the one portion of the roof needs to have plywood changed underneath and that requires removing more shingles in order to repair the damages from the tree/power line. We have also found additional damages that the adjustor missed that was sent initially by Statefarm. (i also had to call and complain when their adjustor showed up to our home to perform the walk through that his vehicle and his person smelled strongly of marijuana.) Nothing was done about this either. If we are using our third contractor that was recommended to our local agent they the adjustor out of Wausau that is near us and uses the SAME software/program that SF uses why would they argue his findings? I have an additional estimate that I would like to email to whoever is reviewing this. it is the third contractors, the file is too large to attach showing a lot of additional damage on many shingles throughout our roof that need to be replaced as well as debris that was shoved under other shingles ripping them up.Business response
09/04/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Customer response
09/05/2024
I am rejecting this response because:
It is a vague response without any actions that will be taken. As of right now I do not feel I am satisfied with the generic response given.
I want to see more being done.Business response
09/19/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 9/17/2024 to address their concerns. We will review and consider new information, if presented.Customer response
09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They had a second adjustor come out and meet with our roof specialist and they have finally agreed to pay for the entire roof repair.
Thank you for assisting BBB!
Initial Complaint
08/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I am writing to express my deep dissatisfaction with the handling of my insurance claim ***********, related to the damages to my property. The process has been fraught with delays, inadequate estimates, and a concerning lack of communication, which has resulted in further damage to my home. First, I would like to highlight the initial estimate provided by your agent. This estimate was made before the abatement team had even completed their work, which led to an inaccurate and inadequate assessment of the repairs needed. The payment issued based on this estimate was insufficient to cover the necessary work, making it impossible to begin repairs. Furthermore, the approval of contracts to initiate repairs has been continually delayed. Despite numerous follow-ups, there has been no clear timeline provided for when these approvals will be granted. This lack of action has now stretched over three months since the abatement team finished their work. During this time, my home has suffered further damage due to rain and moisture, exacerbating the original issues. What is most troubling is the absence of proactive communication or a clear plan from State Farm to mitigate further damages to my property. The prolonged stalling and lack of clarity are unacceptable and have left me in a state of uncertainty and frustration. I expect State Farm to take immediate action to rectify this situation. This includes issuing a revised and accurate estimate, expediting the approval process for the necessary repairs, and providing clear communication on the next steps. I also expect compensation for any additional damages incurred due to the delays. I trust that State Farm values its customers and will address these concerns with the urgency they deserve. I look forward to your prompt response.Business response
09/03/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Customer response
09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had a fire on May 21, 2023. I've had my claim adjuster changed twice. The current adjuster refuses to work with me on payment. I've called over 30 times to be ignored. I can't contact anyone inside of State Farm besides the current adjuster's voicemail.Business response
09/03/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Initial Complaint
08/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On 7/29/2024 I came home to my home flooded from a busted water faucet. I called my insurance company (State Farm) to report the damage. They gave me a claim number *********. The adjuster came out on 8/2/24. The insurance company had ******* come out on 7/30/24. They did their inspection of the damage done and came back out on 8/1/24 to do clean up/prep. They completed their part on 8/10/24. I have repeatedly called the insurance adjuster ***** ******* to see what gets done next and for him to complete the estimates. I can not receive any communication from him at all. I have called multiple times and the insurance has tried to leave messages as well. My house is completely tore apart. My bathroom is completely out of order, I have not had hot water in my home for 2 weeks now. I can't get any answers as to when my home will be completely livable with hot water and necessities. I am still living in this mess as I have no where else to go.Business response
08/26/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Customer response
08/27/2024
I have received calls from ***** from State Farm, and for now it's good.Customer response
09/06/2024
We are working better together to get this resolved.Initial Complaint
08/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I filed a claim on my vehicle with State Farm in June of 2023. They approved the claim and issued a check for $3294.01. I never received that check and in August of 2023 found out that it had been cashed at *** ****** ***** by someone else. I have been working with both State Farm and *** to resolve this issue but both companies tell me they are waiting on ** ****** ***** to correct the paperwork that was submitted to recover payment. I have NOT been able to contact anyone at ** ****** to resolve the issues. I would just like to recover my loss sustained in the claim/damage to my vehicle and put this to rest and move on. I do need that money to make me whole from the loss.Business response
08/26/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information pres***ed and will address the concerns, as appropriate.Initial Complaint
08/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
State Farm put an accident in my license without notifying me and increased my insurance. I have asked them multiple times why my insurance is going up they cannot give me any answers. After I began speaking with other insurance company and ran my license they informed me statefarm our an accident in my record in 2023 which was causing my insurance to go up. This accident was when my car was parked in front of my apartment and my neighbor hit my car while it was parked. I was not in the vehicle and called my insurance company to inquire. I did NOT file a claim through State Farm at all and they did not pay to fix any of the damages. I called *********** which was my neighbors insurance and ended up dropping the claim all together. Statefarm out this on my license to raise my insurance and did not notify me and increased my insurance without giving me any reasons. I want this removed off my license and my money reimbursements for lying and making me over pay!Business response
08/22/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Customer response
08/23/2024
I am rejecting this response because: they did nothing to help remove the claim that should not be on my credit history. They also chose to not discuss the matter with me because I said I would get a lawyer involved. Extremely shady company full of crooks and liars.
Business response
09/03/2024
Thank you for forwarding the customer’s rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we have reviewed the information presented and will address the concerns, as appropriate.Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Moved from NY State to Ohio. Cancelled my car insurance policy with State Farm on 6/10/24. Received letter from them stating this & I am due a $422.25 refund which will be mailed shortly. Never got the check they claimed was mailed. State Farm claims it stopped payment on it & will mail another one that will take a couple weeks to process. It's already been a couple weeks since they said that. I called yesterday to see when the 2nd one was mailed & was told that corporate hasn't mailed it yet & that they have no way to know when it will be processed. Called to complain today with my agent that I've dealt with for 25 years & he put it back on me...he's not doing anything about it. I have been a customer at State farm in Western NY for 36 years & never paid late. I just want my refund if $422.25. It's been over 2 months now what's supposed to take 7-10 business days.Business response
08/23/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.Customer response
08/29/2024
***** from State Farm's Corporate office contacted me via phone about 5 days ago. She claims they have mailed a check for $424.25 to my apartment address of *** ********* **** ***** **** ** ****** ** and if I don't receive it by 9/9/24 to contact her directly. Today is 8/29/24 & I haven't received it in the mail yet; so, I'm waiting to see if I get it by 9/9/24. If I haven't received it by then, I will contact them & will update the BBB on this case at the same time. Thank you.Customer response
09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I received the refund a few days ago in the mail. Thank you for your assistance BBB ??
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Customer Complaints Summary
4,458 total complaints in the last 3 years.
1,962 complaints closed in the last 12 months.