Complaints

This profile includes complaints for State Farm Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  State Farm Insurance Company

  1 State Farm Plz Bloomington, IL 61701-4300

• 

  State Farm Insurance Company

  2702 Ireland Grove Rd Bloomington, IL 61709-0001

• 

  State Farm Insurance

  19 S 3rd St Ste 1 Denton, MD 21629-1252

• 

  State Farm Insurance

  P.o. Box 370 Hampstead, MD 21074-0370

• 

  State Farm Insurance

  2324 W Joppa Rd Ste 130 Lutherville Timonium, MD 21093-4615

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State Farm agent ***** *********, who was under the supervision of the recently deceased ***** *******, provided an inadequate policy given the parameters provided to her. In fact, a State Farm agent and adjuster both stated that Ms. *********** policy issued warrants actions. Multiple requests were made for Ms. *********** E&O insurance, but she remains silent in providing. Now her current State Farm employer, **** *****, despite multiple written requests has failed to provide the information and refuses to answer the question. Need resolution where I get the E&O insurance for Ms. *********, otherwise will proceed accordingly without if she does not have E&O.. Also **** ***** should be spoken to for failure to comply as I am certain the E&O carrier would like to know of a potential claim.

  Business Response

  Date: 04/25/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 4/22/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have full coverage with state farm for years now. On 4/13/25 I called for road side assistance. I was told my full coverage is ended because I use the roadside assistance 7 times in 4 years but, my payment remains the same. Please help me to regain my benefits for my police

  Business Response

  Date: 04/25/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Underwriting department responded to the complainant on 4/22/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had auto insurance through State Farm and called and canceled policies received a refund from policies that I already paid for. A yr later now I received a bill saying I own them $$. I called local agent and got no answers on why and did the online e chat through state farm app and got no answers on why and what.

  Business Response

  Date: 04/24/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Billing department responded to the complainant on 4/24/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking thru my on line banking today and discovered that my house payment had increased from $1601 to $1826 per month. I contacted my bank and asked about the increase. They told me that my insurance had increased over $1000 for the year. I have had State Farm for over 20 yrs. How do they have the nerve to see an increase coming and not discuss THAT with their customers? Do they think "it will be alright"? Maybe the customer would like to make CHOICES concerning coverages? State Farm, if this is the way you have reduced customer service, I have other choices I can make.

  Business Response

  Date: 04/23/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Underwriting department responded to the complainant on 4/17 & 21/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

  Customer Answer

  Date: 04/28/2025

  I have not received any offer. ****** ********** needs to take care of this. I intent to pursue this and teach this woman customer service. 

  Business Response

  Date: 05/06/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Agency department responded to the complainant on 5/5/2024 to address their concerns. We will review and consider new information, if presented.

  Customer Answer

  Date: 05/07/2025

   I am rejecting this response because:
  
  I was told by ****** that I threw her “under the bus “. And that I should have filed against ******** ******** ***** She continued to complain until I told her that we were done. Please do not have her contact me again!  I am a State Farm customer and am amazed how I have been treated She needs to be disciplined.        ***** ******** 

• Initial Complaint

  Date:04/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home owners claim, wind damage to roofs of multiple buildings on the property. (I can see daylight from inside attic) Agent did not file claim in a timely manner (has been over 2 weeks and still no adjustor has returned calls) and lied telling us that an agent will be calling tomorrow or the case was reassigned multiple times. I’ve called claims department myself and was told same thing.

  Business Response

  Date: 04/24/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 4/21 & 22/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

• Initial Complaint

  Date:04/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: Claim Filed: November 7, 2024 First Payment Made (to the policyholders): January 27, 2025 for $2,715.36 Second Payment Made (to the policyholders): January 16, 2025 for $1,864.51 Amount Paid to the Policyholders: Total ALE Coverage Amount: $8,184 Amount Paid So Far (to the policyholders): $4,579.87 (from two payments: $2,715.36 + $1,864.51) Remaining Amount Owed to the Policyholders: $3,604.13 What the Business Committed to Provide: Full reimbursement of Additional Living Expenses (ALE) for temporary housing, food, travel, and other costs associated with the uninhabitable condition of the home following Hurricane Helene. Nature of the Dispute: The insurance company has only reimbursed a portion of the ALE entitlement, leaving a significant amount unpaid, despite the policy stating $8,184 for ALE coverage. Additional expenses for temporary housing, food, travel, and gas have not been fully covered. The claim for storage costs related to personal property has not been reviewed or reimbursed. There has been no communication or resolution regarding the loss of beehives as part of the claim. Whether the Business Has Tried to Resolve the Problem: The insurer has made partial payments but has failed to reimburse the full ALE amount, leaving $3,604.13 still owed. The claim for storage costs has not been addressed, and there has been no follow-up on the beehive loss evaluation. Advertising and Where the Ad Was Seen: This issue does not involve advertising.

  Business Response

  Date: 04/23/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 4/16/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against State Farm regarding delays, poor communication, and lack of support in reinstating my homeowner’s policy. Despite meeting all requirements in a timely manner, I have been waiting over 7 months for underwriting to finalize my policy decision. Timeline & Issues: -09/12/24: Home purchase closed. -Oct 2024: State Farm issued a letter stating policy would lapse by 12/11/24 unless wildfire mitigation requirements were met. These were already met at closing on 9/12/24. -10/31/24: Underwriting added new requirements for tree stumping. -12/02/24: I submitted proof of the stumping before the policy lapsed. -12/13/24 - 04/10/2025: I followed up over 20 times via email & phone with no consistent response. Responses were delayed by 2-3 weeks or more at times. -12/19/24: New requirement added for a non-combustible fence. -02/24/25: I replaced the fence and submitted proof, but confirmation was delayed 6 weeks. -04/10/25: My agent admitted underwriting had not responded and appears to be ignoring her, with no escalation path. Key Concerns: -Excessive Delay: Waiting 7 months despite meeting all requirements and completing work quickly. -Financial Burden: I spent $3,600 for tree stumping, fence replacement, and electrical repairs caused by the fence work. -Poor Communication: Branch manager promised weekly updates since 1/22/25. I received one and I initiated all follow-ups. -No Escalation: Attempts to escalate the issue to the national customer service line led me back to the same unresponsive local branch. Impact: -I’ve been without homeowner’s insurance since 12/11/2024. -I’ve incurred $3,600 out-of-pocket. Request for Action: 1. Investigate underwriting for unclear, evolving requirements and delayed responses. 2. Review the local branch’s poor communication and failure to escalate. 3. Approve my policy based on the requirements I’ve met and ensure I’m not penalized for the coverage lapse. Thank you for your attention to this matter.

  Business Response

  Date: 04/21/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Underwriting department responded to the complainant on 4/15/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

• Initial Complaint

  Date:04/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting 02/14/25 - I began receiving e-mails from State Farm requesting consent for automatic payments, along with a link to a docusign. I am not a customer of SF in any capacity nor have I requested a policy from them. I still do not know how they even got my information. These e-mails continued for 2 weeks. I ignored these thinking it was an elaborate phishing attempt. Shortly therafter - I received a physical letter from SF that stated I previously selected auto-payments for this policy - but because I did not provide payment info, I would instead be responsible for a bill of $15,964.75 that would be due immediately. I called SF and reached their after hours department. After providing the account # - the rep advised that this was attached to an actual policy (******** *********** ***********) but could not figure out why I was included on the policy, nor how they received my information in the first place. He assured me that I would not be responsible for a bill & to call SF during normal business hours to get a better explanation. I called SF during the day, the rep was fine - but appeared to be less forthcoming with information after researching. She advised that this would need to go to another department and I would receive a call back within 3-5 business days. It has now been 4 weeks. I would like SF to contact me with the following information: How I was added to a policy for a company that I have no association or knowledge, and solicited for payments to said policy. How SF (or the agent **** *********) - received my personal information despite not being a SF customer or prospective client at any time. I’m asking that SF, not the local agent, provide this information in writing & delete my information from their systems (confirmation also in writing).

  Business Response

  Date: 04/22/2025

  Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Billing department responded to the complainant on 4/21/2025 to address their concerns. We will work directly with the consumer to address their concerns, as appropriate.

• Initial Complaint

  Date:04/11/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident took place on January 8, 2025. A State Farm insured slammed into the back of my vehicle. The police we called out, insurance and pictures were taken. The claim adjusters are "pathetic in character, knowledge, and integrity," making the entire experience lengthy, horrific, exhausting, and downright unprofessional. As of today, April 11, 2025, the claim has not been finalized. That alone is a pitiful work ethic and lack of consideration. Initially, I was assigned to ***** *******. From the moment I spoke with *****, I was on a continual pursuit to get an update. Anything that he said, he never followed through with, not a single action. From January 8 - March 4, all adjusters that I spoke with were nonresponsive, incompetent regarding State Farm and/or industry policies. I was sent a link to take pictures of the, I took pictures and sent them back. ******* and the manager, *******, acknowledged the reception of those pictures. Ms. ******* was involved for only a quick minute reviewing everything and paying out on the injury side of the claim. She operated with Class, Ease, professionalism, and empathy. Within 3 days of ******* being involved, she handled this claim according to the standards of the industry. Hence, the day I followed through with the photos from State Farm's link and ******* called and finalized her personal injury side of this claim, absolutely nothing has been done. Pictures were requested from ***** *******, unprofessional pictures that he asked me to take. A link was sent for pictures, I took pictures. They sent me to ******* to obtain an estimate, and I submitted. I was sent to ***** ********, who rejected my car 3 times, and sent to ******* ********* received an estimate submitted. As of 4/10/2025, I spoke to the 4th person and they attempted to start this process over, stating they need photos of the vehicle. Today is 4/11/2025 and no calls, no results from State Farm Insurance.

  Business Response

  Date: 04/21/2025

  Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Claims department responded to the complainant on 4/16/2025 to address their concerns. We will work directly with the consumer to address their concerns, as appropriate.

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ********* is committing illegal marketing practices. A few months ago, he started sending me marketing letters to my in-law's address. I have no association to their address, and they have become very upset I have mail coming to their home. I called their office to have me removed from the mailing list and they still keep sending letters. I ask that they remove me now or I have to take legal action.

  Business Response

  Date: 04/16/2025

  Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, our Agency department responded to the complainant on 4/15/2025 to address their concerns. We will work directly with the customer to address their concerns, as appropriate.

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  State Farm reached out to me directly to inform me I was removed from their marketing list.

  Thanks, 

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.