ComplaintsforState Farm Insurance Company

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Initial Complaint
08/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
IT WAS AROUND MAY OF 2024 OR SOMETIME IN THAT RANGE. I TRIED TO GET NEW INSURANCE THRU AN INSURNACE AGENT LOCAL TO ME IN HICKORY, NC I CALLED THEM. SHE RAN MY REPORTS AND STUFF TO GIVE ME AN ACCURATE QUOTE ON INSURANCE AFTER THE REPORTS. SHE SAID WELL YOU HAVE AN ACCIDENT ON YOUR DRIVING RECORD THRU THE REPORTING AGENCY WE USE. I SAID THIS IS NOT POSSIBLE. BECAUSE, I HAVE NEVER BEEN IN AN ACCIDENT. I ASKED THE NAME OF THE REPORTING AGENCY. SHE SAID **********. I SAID OKAY. HOW DO I GO ABOUT GETTING RID OF THIS. SHE SAID I CAN GIVE YOU THE CONTACT INFORMATION FOR **********. SO, SHE DID. I CALLED THEM. THEY STATED THAT I HAVE A ACCIDENT ON MY FILE WITH THEM FROM STATEFARM FOR AN ACCIDENT THAT OCCURRED ON 9/3/2021 IN A 2017 NISSAN ROGUE. SEE HERE IS THE ISSUE. I HAVE NEVER OWNED OR DRIVEN SUCH A CAR AS A 2017 NISSAN ROGUE. MY NAME IS ******* ******** ***** BEFORE MARRIAGE IT WAS ******* *** ********. BIRTHDATE *********** SOCIAL ENDING IN ****. DRIVERS LICENSE IN ***** ******** MY ENTIRE LIFE. DRIVER LICENSE NUMBER ENDING IN ****. THEY HAVE MY FILE OR SOMETHING MIXED UP WITH A ******* *** ******. BIRTHDATE ********** SOCIAL ENDING IN ****… DRIVER LICENSE NUMBER ENDING IN **** ******* *** ****** IS LICENSED IN TENNESSEE. I HAVE NEVER HAD ANY ACCIDENTS UNDER MY NAME OR MY LICENSE. AND I HAVE NEVER BEEN OR LIVED IN TENNESSE EVERRRRR. I AM ATTACHING A DOCUMENT WITH MY FULL DETAILS OF THE MATTER. SINCE BBB HAS SOME RESTRICTIONS ON HOW MUCH YOU CAN PUT.
Business response
08/19/2024
Thank you for forwarding this inquiry to our team for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.
Customer response
08/24/2024
I am rejecting this response because:

I am rejecting this. Because, ********** has done another dispute on my behalf and they claim that State Farm hasn't corrected the issues at hand in my consumer file.. State Farm has contacted me via phone. BUT, My phone keeps flagging it as SPAM!
So, It silences the phone call. I don't know the call happens until I go to check my phone. I have tried to call back and I can't get in touch with the person that has contacted me.
Business response
09/03/2024
Thank you for forwarding the consumer's rebuttal to us for review. Consumer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we have reviewed the information presented and will address the concerns, as appropriate.
Initial Complaint
07/31/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was in an auto accident on December 4th 2023. I had a doctor visit on December 6th 2023. I submitted a $521 bill that I was advised by my agent to pay & State Farm would reimburse me. They claimed to have paid me. Come to find out someone supposedly stole the check from State Farm because it never was mailed. It was cashed at **** ** ******* and the was no signature on the check. To this day State Farm still has not paid the bill that I submitted. So I’m out $512 for a claim I had full insurance on.
Business response
08/08/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.
Customer response
08/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
my agent resolved the issue and SF acknowledged the error.
Initial Complaint
07/30/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On April 18, 2024 there was a claim submitted for Claim damage to my master bathroom. Since that time I have been waiting for over 3 months ths with no communication to get anything completed. Adjuster originally stated the payout would be issued however has not done so nor communicated with me. When I call statefarm they do not answer and refuse to call me back, adjuster finally called back for a reinspection in June to collect additional pictures and then was silent. Everything I did speak with the claims office they would state "they are still working on it". I have spoken with ****** ******** several times and she refuses to give me infor.ation regarding the claim or payout. The minimal communication I did have with ****** she has not been honest or foregoing with the claim. Adjuster has stated she hasn't recieved photos of the damage area despite them being sent to Insurance multiple times. Finally I contacted local agent and expressed the concerns regarding the claim and being displaced from my home and he refuses to assist. After 4 months this claim is still pending and Noone can give me answers.
Business response
08/07/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.
Customer response
08/19/2024
Better Business Bureau:
I received a call from my agent on August 15 that stated they would work with me on the adjuster's numbers and will go over this information with me on August 20th. I will update the case with the outcome.
Initial Complaint
07/29/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Statefarm renewed my insurance policy stating that I drive 99,500 miles per year. This is INCORRECT. I drive ONLY 10,000 miles per year. Due to their error, my premium increased significantly. I have tried repeatedly to get them to correct the mistake on my policy and give me a credit, without success. The renewal was for June 2024- December 2024 The policy number is *** ************
Business response
08/05/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.
Customer response
08/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for your assistance in this matter!
******* ****
Initial Complaint
07/24/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In August 2023 I sat up homeowners insurance with state farm office under ***** ***** in Jonesborough TN, my mailing address was different than the insured property address. When I received the detail policy info via mail in September 2023 I realized they had insured the wrong address they were covering my mailing address not my home. I called them to notify of the problem and was advised it would be corrected , my spouse also called within 2 days of me calling and was told the same thing it was taken care of... fast forward to may 2024 and new agent from the office stating they noticed 2 addresses linked to my account and then realized they had insured the wrong house I explained this was already suppose to been dealt with and she assured me she would fix the issue. I then received cancelation notice and was advised the refund would go to the new policy they had to re write on the correct home however they are still keeping the parcel 1169.60 of the initial 1515.00 premium telling me we were insured when we were not for the correct home. The home they did insure belongs to my mother and they also canceled her policy in September 2023....I belive were due entire refund for 9 months of premiums paid not just 3 months refund from when they finally realized they messed up.
Business response
08/02/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.
Customer response
08/07/2024
I was contacted from state farm representative August 1st who states they are going to refund the parcel balance. I am waiting for the refund.
Customer response
08/12/2024
Satisfied as of today we received the refund.
Initial Complaint
07/23/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to formally lodge a complaint against State Farm regarding their handling of my auto insurance claim following an accident in August 2023.
Business response
07/31/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.
Customer response
08/06/2024
I am rejecting this response because:

Dear Sir/Madam,

I am writing to file a formal complaint against State Farm Insurance regarding their handling of the repairs to my vehicle following an accident in August of last year. This letter is a refusal of State Farm’s determination not to perform the necessary repairs to restore my vehicle to its pre-accident condition.

Since filing my complaint and speaking with State Farm, I have received no communication from them regarding how they intend to complete the necessary repairs. State Farm conducted an extensive inspection of my vehicle, including a visual check, an under-hood examination, a drivability assessment, and a confirmation that the vehicle was not being used for racing or equipped with nitrous oxide. Both State Farm and I possess pictures and videos from this inspection.

My vehicle, which is an all-original model with original paint and no body filler, has primarily been trailered to car shows and local events to maintain its low mileage. Despite these precautions, State Farm has refused to pay for the replacement of a damaged quarter panel and opted to use body filler instead, significantly diminishing the vehicle's value.

The repair shop has had my vehicle for well over a year without completing the necessary repairs to my satisfaction. State Farm's authorized repair policy has led to a decrease in my vehicle's value. State Farm has a history of denying claims, raising policy premiums, and changing deductibles to limit their exposure. They have consistently questioned me on repairs they are responsible for, making it a struggle to get any claims approved. I am now afraid to submit a claim due to their persistent questioning and portrayal of repairers as unscrupulous.

Additionally, the transmission was damaged in the accident, as evidenced when I showed and explained to State Farm how a rear-end collision could cause such damage. It is well known that this is a common occurrence, which can be verified online. Despite this, State Farm has refused to cover the transmission damage, further neglecting their responsibility to restore my vehicle.

To date, I have paid $1,000 out of pocket for my deductible and an additional $1,000 to have the transmission and oil pan dropped for further inspection, which State Farm required before considering additional damage claims. Despite these efforts, State Farm has denied coverage, leaving me out $2,000 and with a vehicle that is not properly repaired.

I am not accepting State Farm's current determination. I expect them to repair my vehicle to the condition it was in prior to the accident and to address the diminished value caused by their authorized repair policy. State Farm needs to take responsibility for providing the necessary repairs for which they are compensated.

Thank you for your attention to this matter. I look forward to your assistance in resolving this issue promptly.

Sincerely,
***** * ******

Business response
08/14/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.
Customer response
08/15/2024
I am rejecting this response because:
What does the business response mean ? We will address as appropriate? That’s no response. None of my concerns in my original complaint were even addressed .
Initial Complaint
07/19/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On March 30th, 2024, I filed a claim with State Farm for severe water damage that occurred in my townhome. The damage occurred on both levels in the home and the garage. I had to wait until May 10, 2024, just to get an adjuster here. Since that time, I did receive a partial payment on May 23, 2024. From those funds, I paid the demolition company their invoice in full as I had no instructions from State Farm. Since that time, I have been able to reach the claims handler twice and the adjuster has called me back twice and repeats the same thing every time "I am going to get right to your case and will compare the contractors estimate with mine." The last time I heard that was on 7/2/2024. I have called and left voice mails for the handler and adjuster and no one calls me back. My pending contractor has the same issues and gets the same answer "I.m working on it. I have made a complaint with the commissioner of insurance and haven't heard anything back. I called the State Farm customer service/complaint number I found online: ***** ******** and got a message stating "This number is not available from your calling area. It has been almost 4 months of living in this mess and not being able to get any information from State Farm is very upsetting.
Business response
07/29/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.
Business response
08/14/2024
Thank you for forwarding the customer's rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we have reviewed the information presented and will address the concerns, as appropriate.
Business response
08/14/2024
Thank you for forwarding the customer's rebuttal to us for review. Customer concerns are important to us, and we appreciate the opportunity to address them. While we cannot share specific details in this public response, we have reviewed the information presented and will address the concerns, as appropriate.
Customer response
08/16/2024
I have settled with State Farm through my agent.
The lack of communication from the claims handler and adjustor were little to none. This process should not have taken 4 months to resolve.
Initial Complaint
07/19/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 30,2024 at approx 10:30 PM I was involved in a traffic accident. The police were called to make a report. When the officer arrived, you could tell he was totally disinterested and seemed very annoyed that he had to write a report. He never spoke to me, only spoke to the other driver and took it upon himself to decide who was at fault. He saw nothing and did nothing. He let the other driver, leave the scene, and all he gave me was a piece of paper with the man’s name and insurance policy number. He wouldn’t let me take any pictures before the other person left and again he did not speak to me at all about my side of the accident. It turns out the other person and I both had State Farm insurance plus the man’s wife worked as a claims adjuster for State Farm. This should’ve been handled by a third-party as I feel there was total nepotism involved, and the police report was in total error. I did take some pictures. The pictures show that it was clearly his fault.. State Farm is denying me my right to request an accident reconstruction. The police officer took no pictures or measurements.
Business response
07/26/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.
Initial Complaint
07/10/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My Truck should be totaled and insurance keeps approving repairs the body shop said it should be totaled but insurance said no. I'm afraid to even drive it when it gets done. It was in a wreck June 3rd and we still don't have it back we are without a vehicle because our insurance said they will not nit extended any longer. We've been given conflicting information from the insurance company. They said truck will be ready 7/12 but shop said they are pending approval for additional repairs and it could be next week before it's ready.
Business response
07/17/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.
Customer response
07/23/2024
I still haven't gotten a sincere apology for the impact this process has taken and the extreme amount of time it took yo a decision.
They paid my truck off but I was informed they didn't have too.
Initial Complaint
07/05/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We pay State Farm for insurance coverage…filed a claim on June 23 and cannot get an adjuster to the garage or a return phone call
Business response
07/15/2024
Thank you for forwarding this inquiry to our team for review. Customer concerns are important to us, and we appreciate the opportunity to address them. We have reviewed the information presented and will address the concerns, as appropriate.

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ComplaintsforState Farm Insurance Company

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