Business Profile

Major Appliance Services

Robert Bosch LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Robert Bosch LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

17 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought Bosch windshield wipers. The rubber part of the wiper on the drivers side of my 2021 Nissan Rogue is sliding out of the plastic part of the wiper. I e-mailed Bosch asking them to send a replacement. I never heard back. Photo attached.
Business Response
Date: 02/28/2025
Thank you for reaching out to the BBB. Bosch could not find any record of contact from this customer in our warranty system. I will reach out directly via email to the customer provided email address for further details regarding his request.
Customer Answer
Date: 02/28/2025

Complaint: 22996135

I am rejecting this response because: That response is not a resolution. What's the tracking # for the shipment of the replacement blade?

Sincerely,

******* ********
Initial Complaint
Date:12/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I purchased A bosch S6 AGM BATTERY on 07/23/2023 from Rock auto . This battery was only 1 year old and its a agm battery best quality but for some reason 2 days ago the battery went bad completely. I had this battery tested multiple times and it has been confirmed that it is a bad battery. I tried to go through Rock auto website to replace however due to this battery being purchased over a year ago they will not be able to refund me or replace the battery which they directed me to the warranty from Bosch which states even on the sticker of the battery there is a 4 year FREE REPLACEMENT through the manufacturer warranty . I tried contacting customer service to which they claim that ********* is not an authorized seller of Bosch and Bosch does not offer replacement products to consumers which is completely false. They will not honor my 4 year warranty and replace my battery which is completely un professional and I and requesting either a replacement or refund immediately
Business Response
Date: 12/12/2024
Thank you for contacting Robert Bosch LLC in regard to service of warranty on a battery purchased from RockAuto. Attached is a copy of our "Automotive and *********************************** Warranty Policy". This policy states, "To obtain performance of this warranty, purchasers should contact the outlet where they originally purchased the product". Please contact ******** directly for performance of the warranty. Thank you in advance for your cooperation and understanding.
Initial Complaint
Date:11/13/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted Bosch for an issue with a microwave oven combo. It is out of warranty, so we asked them if they had someone or new someone to come and repair the unit. They contacted a company for us and the company came to the house to repair the unit. The microwave would turn on but did not heat, After the technician replaced $700 worth of parts he called me to tell me that the microwave would no longer power on. Then he called me back and told me that they plugged it into a different outlet and then it worked, so he said we needed to replace the outlet on the back of the oven, however it had power before they removed and he said they are not licensed electricians so they cannot replace said outlet. So I called an electrician and he said he is not licensed to replace outlets on appliances. So here I am with $4000 un useable microwave that i just spent $700 for repairs. So I called Bosch back just to alert them of the situation, never once blaming them or saying they were responsible. The lady on the phone which had a strong accent, was extremely rude, she said why would we be responsible to fix it? They do not work for us and the unit is out of warranty. I was only trying to get some insight or recommendations on where to go from here, she could have reached out to the company that they sent or helped me find someone else to help with the problem, however she did want to help me.
Business Response
Date: 11/15/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Initial Complaint
Date:10/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Bosch Team,My name is **** C. ******, and I am writing to express my deep disappointment with your company and the product I purchased. I ordered my first Bosch dishwasher during the ***** period, and unfortunately, it has been a frustrating experience ever since.Just as my warranty was about to expire, I contacted Bosch multiple times due to a serious issue: my dishwasher was falling apart. The entire black bottom section came loose, causing damage that required me to call in a tile company to clean my floor. Despite my efforts to resolve this during the warranty period, I received no ****************, I called again to follow up and discovered my previous complaint had gone to the wrong division. While I spoke with a representative who is now scheduling a visit to diagnose the problem, this does not address the main issue: I believe my dishwasher should be repaired at no charge under the warranty.About a year ago, I was told the unit was no longer under warranty unless I purchased an extended one, which I did. However, I was recently informed that the issue fell under the original warranty period, so it could not be addressed under the extended warranty. Additionally, I was told I would be charged for each service call, even though the dishwasher was under warranty at the time of my original complaint.I am currently in the process of building a new home, and if this is how Bosch treats its customers, I have serious reservations about purchasing any more of your products or services.I strongly believe my dishwasher should be replaced, and my warranty should be honored.The details of my dishwasher are as follows:Brand: Bosch Model Number: SHP88PZ55N Warranty Effective Date: 05/24/2024 Warranty Expiration Date: 05/23/2025 You can reach me at **************. Please state your name and company when calling, as I screen all calls.I look forward to a prompt resolution.Warm regards,**** C. ****** Serial Entrepreneur *************
Business Response
Date: 10/08/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Customer Answer
Date: 10/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********,
please forward this to the correct business

ttps://**************************************************************************************************.
Sincerely,

**** ******
Initial Complaint
Date:09/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a new Bosch combi unit installed June ****** by *******************************. I paid $9251 total for this to be completed. The unit never worked properly from the day it was powered up. There were several months of service call making adjustments of all kinds. it had some improvements but still not working properly. Next, they started changing parts which helped very little and still didn't fix the issues. In fact, the parts they put on were the wrong ones for my unit which they admitted in writing. ********** Mechanical as well as I had asked several times for Bosch to send a ***lacement unit. After several months of no solution and a Bosch company *** telling me "That's just how it works, and I need to live with it." I filed a complaint with the ****************'s office who tried to mediate a fair solution. Bosch admitted to sending the wrong parts and having ********** Mechanical apply them. Then their solution was to reapply the defective original parts and add a tank to help buffer the problem at my cost. When I asked again for them to ***lace the defective unit they refused. I then wanted a complete refund to ***lace this defective unit with a different company. Bosch refused to answer the *************************. It seems now that it's paid in full neither Bosch nor ********** mechanical are willing to ***lace this defective unit, give me a refund so I can correct the issue even though Bosch has admitted to putting the wrong parts on my brand-new unit. Both have written me off and I'm stuck with this unit that still has issues.
Business Response
Date: 09/11/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for home comfort related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. ************************************************************************************************************; Thank you again for reaching out.
Customer Answer
Date: 09/12/2024

Complaint: 22256381

I am rejecting this response because: Bosch has done nothing to resolve this issue. The unit has been defective since the day it was installed. Instead of replacing the unit with one that preforms as advertised, they have chosen to reset the internal working, change settings pump flow, and even went as far as changing parts, in which you can see from their response from another complaint file by me through the Attorney General, they admitted applying the wrong parts to the unit. Their solution was to put the old parts back on and add a buffer tank to possibly help the issue at a cost to me to have it installed. When I refused to keep changing parts or pay for repairs to my new combi unit Bosch just quit responding and dismissed my issue. I paid over $9200 to for this Bosch Combi unit to be installed by *******************************. I believe I should be given a new combi unit that works properly, installed at absolutely no cost to me. It came defective and it was under warranty. Bosch needs to honor this instead of tearing apart my new combi unit. If they don't want to honor and back their product, the provide me with a total refund so I may purchase a different brand of furnace that works and have it installed. I also have several documented notes, photos, videos, and text messages from the service tech to back up my case if more proof is needed.

Sincerely,

***** *****
Business Response
Date: 09/12/2024
Thank you for contacting Robert Bosch LLC. Again, the complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products. Please resubmit your complaint to the proper profile. Contact information for home comfort products can be found here: *****************************************************************************

I apologize for any inconvenience this has caused you.
Customer Answer
Date: 09/13/2024
This is the requested receipt.
Business Response
Date: 09/13/2024
Again, the complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products. Please resubmit your complaint to the proper profile. Contact information for home comfort products can be found here: *****************************************************************************
Customer Answer
Date: 09/20/2024

Complaint: 22256381

I am rejecting this response because: They are deferring this to another department and will not forward it themselves. send to *****************************************************************************

Sincerely,

***** *****
Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BOSCH REFUSES TO SEND ME TO THE CORRECT DEPARTMENT FOR CRITICALLY NEEDED ASSISTANCE.I AM DISABLED WITH POSSIBLY CANCEROUS TISSUE AND CANNOT AMBULATE EASILY.I AM A US VETERAN.MY WATER HEATER HAS GIVEN ME NOTHING BUT GRIEF SINCE I PURCHASED IT 7 YEARS AGO.I HAVE REPLACED 2 THERMOSTATS, AND NOW THIS ONE NEARLY CAUGHT FIRE AND SMOKED UP MY ENTIRE HOME WITH NOXIOUS FUMES.BOSCH DOES NOT GIVE THE OPTION TO GET TO THE CORRECT DEPARTMENT VIA THEIR WEBSITE, AND THERE IS NO LINK OR CONTACT INFORMATION TO GET TO THE RIGHT DEPARTMENT.I AM A RETIRED IT TECHNICIAN, AND I AM FULLY CAPABLE AND QUALIFIED TO INSTALL, ***** AND DIAGNOSE THE ENTIRE SYSTEM, WHEN I AM HEALTHY.I HAVE NO HOT WATER NOW, AND NO WAY TO RESLOVE THIS ISSUE.***THIS IS HEINOUS***
Business Response
Date: 06/05/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for Home Comfort related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. ***************************************************************************************************************** you again for reaching out.
Customer Answer
Date: 06/06/2024

Complaint: 21797907

I am rejecting this response because:
This corporation has so many tentacles, it is clearly uncertain the entity that is responsible. I am also unsure as to whether my acceptance of aforementioned response will prevent me from filing a new complaint with BBB.
I furthermore require a copy of this business' response, in the event that I decide to litigate. Please send to my email, currently on file with the BBB.
-Thank You in Advance-

Sincerely,

*********************************
Business Response
Date: 06/07/2024
Again, the complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for Home Comfort products. Please resubmit your complaint to the proper profile.
Contact information for Bosch Home Comfort products can be found at the following web address:
***********************************************************************************************************;
Customer Answer
Date: 06/07/2024

Complaint: 21797907

I am rejecting this response because:
These people (Bosch) are not good people, no matter what department.
If I were the manager in charge, I would make SURE the correct department got this complaint, instead of dismissing the responsibility of my error and ignorance of my gross negligence.

Sincerely,

*********************************
Initial Complaint
Date:05/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Bosch dishwasher for $1200 on 9/2020. This product broke down last week 5/2024 and I got a Bosch authorized service technician to come and evaluate as per their recommendation. They say the cost to repair it is $800 plus the service call fee of $165. Bosch has offered to pay for 50% of the parts for the repair, which will amount to about $200 of the total. I asked them to cover the entire repair since this is an expensive unit and is not even 4 years old and now requires major repair work. They declined.
Business Response
Date: 05/28/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Initial Complaint
Date:05/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a fridge in September 23, it stopped working in March. Round and round with repairs and different diagnostics- no fix for months- we bought a new one because we needed to have a fridge. Literally the exact same fridge, we had the same model before (previous home) and loved it - but now this new one (#3) is leaking water.Bosch doesnt care! 2 of 3 refrigerators are lemons. Weeks to get someone even out to look at it! Once again we have a broken $3.5k fridge in the garage that no one can explain and Bosch wont do anything about it it cools now? but didnt for months with no lights.. and had dents galore from the repairs, and now ANOTHER that is leaking water We have a toddler , Im pregnant and we are trying to move. I feel helpless and broke from this. I want ONE fridge that works. Both fridge ids are attached
Business Response
Date: 05/20/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Initial Complaint
Date:02/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my dishwasher from ********** on 8/16/23. In February ****, it was giving me an error code regarding a hose. Then a second error code regarding a heat pump/standing water. I contacted Bosch multiple times to get a repairman because it is still under warranty. They stated they didn't have repairmen in our area and we'd have to get a service that would charge a fee to come. After many phone calls, Hometown appliance out of ********** was approved, but they can't come until the middle of March. Almost a month without a dishwasher when I bought it new and it shouldn't have issues. I asked to simply return the product because it is no longer working after being only 6 months old and it has been a terrible hassle to get someone out here to confirm it doesn't work. They will not return it although it is still under warranty. I just want a working dishwasher to continue a normal routine for my large family.
Business Response
Date: 02/22/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Customer Answer
Date: 02/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:01/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a Bosch dishwasher on Lowes website and it said Up to $1000 rebate plus an additional rebate for the installation costs. purchased because of these rebate offers. tried to fill out the rebate application online, only to be repeatedly told by the website that the online application could not be completed. called Lowes. They said call Bosch. Bosch said call Bosch rebates. Bosch rebates said they needed a confirmation # from the online application in order to look up the application. I said it wont let me complete the online application, thats why I am calling you for help. She said to call ***** back. We called Lowes back. They said it was a Bosch rebate, not a Lowes rebate, and the rebate should go through once we received the dishwasher and entered the serial number. received the dishwasher 1/17/24. was installed same day. tried dozens of times with the serial # to submit the online application but were repeatedly told by the website that the application could not be completed. after at least 40 attempts we are still unsuccessful. have also called Lowes 4 times, called Bosch and Bosch rebates multiple times. ***** says call Bosch, Bosch says call Lowes. NO help. No rebate. finally went to the Lowes website and clicked on the option to submit the application by mail, since submitting it online was not working. When I clicked the option to submit by mail, an application form came up that said in order to get the rebate, MULTIPLE BOSCH APPLIANCES HAD TO BE PURCHASED. In 2 months and dozens of attempts to submit the online application, and multiple conversations with Lowes, Bosch, and Bosch rebates, NOT A SINGLE TIME DID ANYTHING ONLINE OR ANY OF THE PEOPLE WE SPOKE TO ON THE ***** SAY MULTIPLE APPLIANCES HAD TO BE PURCHASED. 1st time I found that was when I clicked on the link to submit the application by mail since we couldnt get the online application to work. MISLEADING, advertising!
Business Response
Date: 01/31/2024
Thank you for contacting Robert Bosch LLC. The complaint filed with BBB has been directed to the wrong business. This profile is for Automotive Aftermarket products and not for household related products. Please resubmit your complaint to the proper profile. Contact information can be found at the following web address. *****************************************************************************; Thank you again for reaching out.
Customer Answer
Date: 02/08/2024

Complaint: 21221374

I am rejecting this response because:
This is the email that I sent to Bosch originally. At the bottom is a pdf of screenshots and documentation of their (and Lowes) false and misleading advertising. The only contact I have received from Bosch was a response to my email, not the BBB complaint. The original rebate advertisement was for up to $1,000 off the Bosch dishwasher purchase. After two months of frustration and multiple phone calls, emails, and complaint letters, Bosch offered me a $75 rebate and no commitment to future clarity/transparency in their rebate advertising. I am not satisfied with this response from Bosch.

Thank you,

***************************

Greetings,
>
> My parents (***** and ***********************) planned to get us a new dishwasher for Christmas. My mom has always purchased Bosch dishwashers, so she planned to purchase us a Bosch dishwasher. When researching Christmas sales she found the Bosch model she wanted to purchase on the Lowes website and it said Up to $1000 rebate plus an additional rebate for the installation costs. She chose to purchase the dishwasher from Lowes online specifically because of these rebate offers.
>
> We could have bought it somewhere else, but the rebates were why we bought it on that day and from that retailer. It said it had to be purchased before November 29, 2023 to qualify for the rebates.
>
> The day after the dishwasher was purchased online, we tried to fill out the rebate application online, only to be repeatedly told by the website that the online application could not be completed. We called Lowes for help. They said to call Bosch. Bosch said to call Bosch rebates. Bosch rebates (spoke to ***** on 11/28/23) said they needed a confirmation number from the online application in order to look up the application. I said it wont let me complete the online application, thats why I am calling you for help. She said we needed a rebate code or offer code from Lowes and to call Lowes back. We called Lowes back. They said there wasnt a rebate code because it was a Bosch rebate, not a Lowes rebate, and that the rebate should go through once we received the dishwasher and entered the serial number.
>
> We finally received the dishwasher on 1/17/24 and it was installed the same day. Now that we finally had the serial number for the dishwasher, we tried dozens of times again to submit the online application but still were repeatedly told by the website that the application could not be completed.
>
> This dishwasher was our Christmas present from my parents that we were very excited to get, however the experience has been marred by the fact that It has been an incredibly frustrating and time consuming experience trying to get the online rebate to go through and after literally at least 40 attempts we are still unsuccessful. We have also called Lowes four times, and called Bosch and Bosch rebates multiple times with no help. ***** says call Bosch, Bosch says call Lowes. NO help. No rebate.
>
> After dozens of attempts to complete the online application over the last two months, I finally went to the Lowes website and clicked on the option to submit the application by mail, since submitting it online was clearly not getting anywhere. When I clicked the option to submit by mail, an application form came up that said in order to get the rebate, MULTIPLE BOSCH APPLIANCES HAD TO BE PURCHASED. In the two months and literally dozens of attempts to submit the online application, and multiple conversations with Lowes, Bosch, and Bosch rebates, NOT A SINGLE TIME DID ANYTHING ONLINE OR ANY OF THE PEOPLE WE SPOKE TO ON THE ***** SAY MULTIPLE APPLIANCES HAD TO BE PURCHASED TO QUALIFY FOR THE REBATE. The first time I found that requirement was when I clicked on the link to submit the application by mail since we couldnt get the online application to work.
>
> This is MISLEADING, irresponsible advertising!!! This has been a horrible experience for us that began with purchasing a Christmas present.
>
> Next time we will buy a non-Bosch product and not from Lowes, as I feel that this was a deceptive and misleading advertising practice where you have to wait two months after a $1500 purchase for a product to be delivered and installed to find out that you are not getting the rebates that got you to make the purchase in the first place. DECEPTIVE AND MISLEADING AND UNACCEPTABLE!! My family have always been Bosch fans but not anymore!!!
>
> I will also be sending this complaint to Lowes and to the Better Business Bureau to report this false, deceptive, and misleading advertising. I searched online last night and found multiple other people online who have had the exact same experience as us for the exact same reason. Unacceptable.
>
> There is a pdf below with screenshots of the application process. The Lowes site and the Bosch site say nothing at all about needing to buy multiple items to qualify for the rebate. Of note, the NEW Buy More, Save More $1500 Bosch Rebate on the Lowes site says in bold letters Must purchase a minimum of 2 qualifying products. Likely because so many people had the same issue that we had where we were not told that multiple items had to be purchased until two months after we had spent countless hours online and on the phone trying to get our rebates.
>
> *************************** and *********************
Sincerely,

***************************
Business Response
Date: 02/19/2024
Again, I would like to respectfully inform you that the complaint you filed with the BBB has been directed to the wrong Bosch business. This Better Business profile is for Automotive Aftermarket products and not household related products. Bosch Household will not see this complaint as filed. Please resubmit your complaint to the proper profile. Bosch Household contact information can be found at the following web address. *****************************************************************************;
Customer Answer
Date: 02/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I had inadvertently directed my complaint to the wrong subsidiary of Bosch.

Sincerely,

***************************

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Robert Bosch LLC is NOT a BBB Accredited Business.