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Find a Location

Eye Q Optique has 1 locations, listed below.

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    Business ProfileforEye Q Optique

    Optometrist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    722 S Buffalo Grove Rd, Buffalo Grove, IL 60089-3708
    BBB File Opened:
    7/12/2012
    Years in Business:
    16
    Business Started:
    4/1/2008
    Business Started Locally:
    4/1/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Ms. Narmina Guseynova, Company Contact
    • Ms. Narmina Plyam, Owner
    Contact Information

    Principal

    • Ms. Narmina Plyam, Owner

    Customer Contact

    • Ms. Narmina Plyam, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/22/2023

    I went to the store Eye Q Optique located at following address ******************************************************************************** for vision test and eye glasses, I dont speak English and they are a Russian speaking business. They did the vison test and made a prescription. The glasses arrived to the store after two weeks when I tried them on it turned out that the person who was doing the test did it wrong and the numbers were way off of what they should be. At that point I had to sit through another vision test and hope that it will be fine with different outcome. It took them another two weeks get me new prescription delivered. When I tried on the 2nd one it was still not correct and my eyes hurt after five minutes of wearing them. I asked them to return the product and give me my money back but they said that there is no refund and that it states that on the receipt that was handed to me after the final sale of the services. However they did not worn me about that and with my vision I did not see that written on the receipt because its unnoticeable and folded then handed to me in an envelope. I need to go to a different doctor who is more qualified. Please help me receive a refund from this business, they are practicing bad work and no quality toward the customers. They just trick honest people and kick them out after by refusing any other refund or refund. I cannot wear the glasses they provide as it hurts my eyes which deteriorates my health.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Karyn B

    1 star

    07/29/2024

    EyeQ 709 s ****** ******* IL My 2 sons had a visit on July 16 2024 we went in for visit my sons were happy to see the glasses and store so they looked around at all the cool glasses to see which ones there were going to choose. Not knowing they werent suppose to be touched no signs around or anything my sons can read also. a lady which she stated she the manager told my son not to touch the glasses so he stopped with no problem I didnt say nothing to her when she originally could of came to me instead of going to talk to a minor. My son went over to the phone cases started touching the eye glass cases because he wanted one with his glasses the lady continued to bother and harass my 7yr old. I asked her to stop to leave him alone then her coworker jumped in the conversation defending her actions so I stated to him to just come here she continued to go on so did her employees my only problem I was trying to get them is there was no signs to say dont touch so how would we know. Next thing you know she denied my sons appointments never checked them in had me filling out paperwork for no reason.Contacted all 3 offices they all stated I can not make a complaint and Stated to me its no one I can report to it will come back to the office on 709 s ****** I have tried to file a complaint multiple times I have been getting turned around in circles.

    Local BBB

    BBB of Chicago & Northern Illinois

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