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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a purchase from Grunt Style, LLC on June 2nd, 2024.On June 14, 2024 the tracking number showed that my order was unable to be delivered.I emailed the company on June 29th, 2024. To which they responded that they could do a reshipment but needed to confirm my address.After confirming my address, the next day I received an email that the tracking I formation showed that the package was picked up by the individual.I did not pick up the package and find it oddly suspicious that after reaching out to the company, it was all of the sudden picked up.I called the company via their customer service number **************. They stated that there was nothing that they could do and refused to refund. They said that I would need to file a claim with ***** **** requires the original receipt from shipment.I believe this company is scamming individuals out of their money.
Business response
07/09/2024
Unfortunately we are not able to issue a refund for orders that are marked as delivered but not received. We can issue a discount code for the amount paid or reship the items. Please contact us at ********************************** with the option you would prefer.Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I order my products from this company in a timely manner to at least get the items shipped. I have heard absolutely nothing about my order and it hasnt even shipped. I have read the reviews and only after that I completely regret spending the money on this company because many have not received there items for months. I emailed the company and have heard nothing. I wanted to get these by father day but I obviously wont and I dont even know when I will. So I just want my money back because Im not waiting for months just for some t-shirts. They also just need to put a disclaimer out saying that you wont receive your stuff for months.Business response
06/13/2024
We have not received any prior communication from **************** via email.
The order was placed on 6/7/2024 and all but one item shipped on 6/11.This is well with in our typical processing time.
The one item that did not ship has been discontinued. The customer was contacted on 6/12 with the option to swap for another item of equal value or receive a refund for this item.
At this time we have not received a response from ****************.Initial Complaint
05/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I ordered a Mothers Day t-shirt from this company that did not fit and that my wife did not like. The order was made through shopmyexchange.com. I promptly returned the shirt on 5/14/24 using a shipping label generated specifically for this companys returns program. The product was sent back in new condition and was received by them on 5/16/24. They then tell me they will not issue a refund because the product was ordered through an authorized distributor (AAFES Exchange). However, when contacting AAFES to inquire about receiving a refund from them, they tell me that the return policy of the manufacturer (Grunt Style) prevails and that they (Grunt Style) can issue the refund. The solution this company took was to issue a coupon to get another shirt. That is NOT the resolution that I want or am seeking. I am insisting on a full refund as the item was returned promptly in new condition and in accordance with all of the companys stated policies. Essentially, this company has stolen money from me at this point and I am considering further steps to take including filing a complaint with the State ************************** and/or initiating a chargeback dispute through my credit card. This company is a complete disgrace.Business response
05/29/2024
Unfortunately there was some miscommunication with in our Beer Guarantee team. The discount code you were issued has been disabled and the refund has been processed. We are truly sorry for any frustration caused.Customer response
05/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
04/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I sent 3 t shirts back to gruntstyle using the beer guarantee. I have not received my replacement tshirts, I did get a credit for one of the three I sent back. I have tried to reach out to find out where the other two are and no response back.Business response
04/23/2024
I apologize for any frustration or confusion caused. We did create a reshipment for the one item and the code for the rest. Unfortunately the item that was going to be reshipped was unavailable so this was refunded to the original payment.Initial Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Grunt Style has horrible customer service. I am not sure what has happened to this company in the past 7 months. Everything has changed. Shipping and customer service. Both have gone down majorly. I ordered a shirt the day it came out and has not been shipped in 15 days. I emailed GS to find out that they no longer have my size, this should have been told to me 14 days ago and I should not have had to email GS first. There reply is impresonal and generic with no help!Business response
04/23/2024
This item has not shipped due to it being on back order. We did give the customer the option to cancel or swap the item if she did not wish to wait. Since she did want the original item, we left the order as is and upgraded her shipping to expedited. Again,this item is currently on back order due to an unforeseen material issue. At this time there is no further action to take unless she would like to cancel or swap the item.Initial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Horrible products and even worse ***************** purchased two XL long sleeve T-shirts washed once, both shrank to a size medium, company wanted me to pay the shipping back to get a XXL, stay away from this Grunt Style company, they dont stand by their products and their products are very poor quality!Business response
03/05/2024
Since the item was washed, the sizing can no longer be considered a defect. As previously stated you are able to send this back with our Beer guarantee at any time. You can purchase a return label from us but if you are able to purchase one cheaper form another carrier, we recommend that.Customer response
03/06/2024
Complaint: 21370632
I am rejecting this response because:
This companys products are of poor quality, one wash should not shrink the shirt down by two sizes, I want a refund for the full purchase price.
Sincerely,
*************************Business response
03/07/2024
If the item is sent back to us we can issue a refund. The customer does not need to purchase a return label from ** for $9.95. For one shirt, a return label can be purchased at another carrier for much cheaper.Initial Complaint
02/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a short sleeve navy blue shirt from Amazon and the first time I washed it the stitching on the bottom completely unraveled, covered my dryer in long blue strands from the shirt. The shirt is ruined but but luckily the rest of my clothes are fine. But for a $30 shirt to explode after one wash is very disappointing. I still have the shirt on stand by if you would like pictures but I'm genuinely concerned on the quantity control of new products. I have and continue to wear your products from 5 years ago and they hold up great, but for a brand new shirt to almost ruin a whole load of laundry it's very concerning. Lucky I caught it in time before it could cause any more damages.... I'm still digging the fabrics out of my clothes that were in the same washing cycle. - ****Business response
02/20/2024
We will be more than happy to look into this issue. We will need the Amazon order number. Once we have this we can get you taken care of.Initial Complaint
01/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
tracking number shows "no record". have tried calling, emailing, messaging thru **....NO REPSONSE order number #GS12118693Business response
01/17/2024
This order was marked as delivered on 1/13/24. The customer should have received this but can contact us if they do not.Initial Complaint
01/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I recently ordered my shipment of 3 clothes, and the order number is #GS12062265, and it was ordered on December 27th. The order is currently $105.67 and I am still expecting it on New Year's (for me it is ******* 4th).I sent numerous emails about the package delivery update but to no response from ***************** so let me know in advance on how the package is. I don't want to miss out on these outfits I ordered!Business response
01/08/2024
The customer reached out to us on 1/3 via email. We responded on 1/4 giving them the tracking and status of their order. This order was marked as delivered on 1/5. If the customer still has not received it they can contact us at ******************************************Initial Complaint
12/23/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
This was my first time ordering from Grunt Style - I placed an order for $61.33 on Dec. 14, with an expected delivery date of Dec. 18th. When my order didn't come as expected, I looked up the tracking, which appears that my order has not moved or been scanned since the first scan. I never recieved an order confirmation, so I do not have an order number, only tracking, but I have tried to email and call customer service, and have gotten no response. I also cannot log in to my account on their website to view my order. It has now been 10 days - no updates, no response. I have no need for these items anymore as I have since had to replace these gifts. But more importantly, I have no desire to do business with a company who ignores their customers.Business response
12/26/2023
The customer placed this order on 12/14. The order was shipped the same day. It appears that this was lost in transit but has started moving today with an expected delivered date of tomorrow 12/27.Customer response
12/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find the resolution to be satisfactory. I understand that issues happen in transit and the holidays make for a busy time for everyone. This was my first time ordering with Grunt Style - I hope that going forward, they will respond to inquires in a more timely manner. I appreciate the assistance in resolving this matter.Sincerely,
***************************
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Customer Complaints Summary
60 total complaints in the last 3 years.
20 complaints closed in the last 12 months.