Complaints

• Initial Complaint

  02/04/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Back on December 20, 2024 grunt style charged me in advance for an online purchase. On January 4, 2025 I began contacting Grunt Style requesting a refund. My package had been held in ********** for more than two weeks according to their third party package tracking partner. After I contacted Grunt Style to make them aware my package was sitting in ********** and never delivered, my order was magically marked as "delivered" by their partner. When I requested a refund they refused claiming refunds were against their policy. Clearly on their app refunds can be initiated up to 60 days after the purchase. Besides that according the the policy they were telling me they were supposed to reship the lost and or stolen package. Grunt Style made no effort to send a replacement shipment either. So grunt style has done nothing on their end other then take money out of my account. As of right now Grunt Style is nothing but a online theft operation.

  

  Business response

  02/05/2025

  The customer has been previously informed that we cannot issue a refund for orders that have been marked as delivered. We have given him his options many times. We can issue a discount code for the amount paid for the items or we can create a reshipment. He has refused these options and has insisted on a refund that we are not able to give him. The customer will need to contact us and let us know which available option he would prefer. 

  Customer response

  02/07/2025

   
  Complaint: 22896011
  
  I am rejecting this response because:

   I clearly shared that Grunt Style offers full refunds within 60 days. I've also expressed that the package was only marked "delivered" after I contacted Grunt Style to question them about the package that was stranded in ********** for weeks. I believe they contacted their package tracking partner to have them mark it as delivered specifically to avoid or try to avoid refunding me money. Policy that aligns with legal good business practice doesn't require my approval. From the beginning of this transaction up to now Grunt Style has displayed a complete indifference towards good business practices.

  
  Sincerely,
  
  **** ********

  

  Business response

  02/10/2025

  Yes we do offer refunds for up to 60 days for items that are returned to **. We do not offer refunds for orders marked as delivered. As we stated in the email just sent to the customer, as a one time courtesy we have issued the refund. In the future any orders marked as delivered but not received would require the customer to file a claim with the carrier. The customer should see the refund in their account in the next 3-5 business days. 

• Initial Complaint

  01/15/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered 20 shirts the day after Thanksgiving, 11/29/2024. The shirts were for a family Christmas gathering. There are currently 7 emails from me in reference to my order. There 5 emails that have responded back to my concerns. The website did not indicate the delivery would take ***** days for delivery or state it would be sent from *****. Knowing this would have been helpful to place an order or not. Each time they reassure the order would be getting to me as soon as possible. Tracking information was checked almost daily if not every other day. Updates to the delivery were not updated to provide specifics to the status of the order. Time passed, like 30 days, and still same answer it is on its way. No status update to the tracking information. I eventually sent another email stating how disappointing this entire order and their company is for the delay in the order I place in November 2024. They apologize and offered a 40% refund, which has not been received to my account. I check the tracking information again today and as of 01/11/2025, and states items were delivered to mailbox. My mailbox can not hold 20 shirts with my regular mail. Plus the information states it was delivered in ***********, *******. My address is not ***********. So, I sent another email requesting a full refund. I tried calling customer ************** are not available due to technical difficulties today, 01/15/2025. Their company was referred with great experiences, but this has been nothing but a bad experience and I already told them I would not order again from them. At one point, they said they would send & item to help the delay in my order, but that has not arrived either. I would like a full refund & at this point it appears this company is ghosting people on their orders. I was patient enough for them to make it right. I paid for shipping insurance to ensure delivery. Such a disappointment on time, loss of money, & products. Company is not reputable.

  

  Business response

  01/21/2025

  Based on the order number and that the order is being shipped from *****, the customer did not purchase with ********************. There are fraudulent sites posing as us. We highly suggest the customer contact their bank or credit card company and disputes the charges. 

  Customer response

  01/21/2025

   
  Complaint: 22816830
  
  I am rejecting this response because: I would like to know their email address to the non fake Grunt Style.  I would also like to know their phone number to compare the number that I have, please.   What would the logos and thenproper order information look like when a customer goes to order?  After reviewing and researching this company there are many complaints against this company and not all have been due to a fake store front according to BBB.
  
  Sincerely,
  
  **** ******

  

  Business response

  01/22/2025

  Our website is **************************. The real customer service email is ******************************************* All of our order numbers start with GS and will be shipped from Carol Stream IL. There is no further action for us to take. 

  Customer response

  01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  01/10/2025

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Deceptive return policies. I returned 6 T-shirts & 1 sweatshirt, under their return policy. I paid an additional amount to ship this back to them. They refuse to replace damaged items, provide me with a store credit, or refund me.

  

  Business response

  01/13/2025

  The customer was informed previously that any items sent back to us would need proof of purchase. This is also stated on our website. 5 of the 6 items sent back to ** were nowhere on their order history nor were any receipts uploaded. We did process the one item that is in their order history. If the customer is able to provide proof of purchase for these items we will get them take care of. 

  Customer response

  01/14/2025

   
  Complaint: 22796652
  
  I am rejecting this response because:

  I sent in a total of 6 shirts and a sweatshirt (around a $200 value), and requested that they be replaced under warranty. It cost me and additional $20 in shipping to return them. Grunt Style is refusing to warranty them, send me my purchased items back, or offer me a store credit. This is theft. This is unacceptable, and I will not tolerate this type of behavior. 

  The only way that I will accept to close this case is:

  1) I receive my requested warranty shirts/sweatshirt.

  2) i receive my purchased items back.

  3) I receive a store credit for whatever the current value is of 5 shirts & 1 sweatshirt ($200 credit would work)

  Please inform me of how you would like to fix this concern.

  
  Sincerely,
  
  ***** ***** Jr

  

  Business response

  01/16/2025

  As previously stated and as it is stated on the website, we cannot send items back to a customer once they are sent to us. The customer also knew that proof of purchase was required and failed to provide it. No further action will be taken at this time. 

  Customer response

  01/16/2025

   
  Complaint: 22796652
  
  I am rejecting this response because:

   

  I feel that this is theft. I have paid for items that I have paid to send back to you. You refuse to honor your warranty, and also refuse to return my items. This complaint will not be closed or deleted at this time. Please reach out if your stance changes, and you would like to negotiate an agreeable solution.
  
  Sincerely,
  
  ***** ***** Jr

• Initial Complaint

  01/09/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I sent back 10 items to grunt style under their beer guarantee. I was then emailed today saying they are keeping my items and not issuing me store credit to replace said items because they have changed their policy. So now I am out the items that I sent along with the shipping cost to send the items.

  

  Business response

  01/10/2025

  The items that were sent back were purchased with a code from a previous Beer Guarantee. As stated on our website, there are a few reasons why an item would not qualify for a Beer Guarantee. One of the reasons being if the item was purchased with a Beer Guarantee discount code. It is also stated that items sent us will not be sent back to the customer. There is no further action needed at this time. 

• Initial Complaint

  01/06/2025

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order #GS13373690 Order placed December 2 2025 requested tracking info via email 12/16 and 12/17 received tracking **** ************************** on 12/21 received email from CS on 12/23 apologizing regarding the issue and advised I could cancel my order.sent email to CS regarding the label had only been created and order hasn't shipped and to cancel my order 12/23/25 sent another email asking to cancel my order because of no response 1/1/25 and 1/2/25 and 1/4/25 I have been diligently monitoring the progress of this order over the past Several weeks. After receiving a tracking number from Grunt Style and provided a **** tracking, it was indicated that a label was created on December 21 and I was notified that the order had been shipped. However, upon visiting ****, I was informed that only a label had been generated and the package had not been received.Despite numerous attempts to contact their customer service department via email, I was simply instructed to cancel my order by sending another email. Finally, on 12/23/25, I received a response from customer service advising that I could cancel my order. As this was intended to be a Christmas gift for my husband, a veteran, I requested the cancellation via email. Unfortunately, I never received a response. To date, I have not received the package and ********, the customer service manager, was rude and unhelpful and suggested I file a claim with an insurance company as the order now shows as shipped and delivered by ****I am extremely frustrated by this situation, especially considering this is the second time I have experienced such issues with this company. Despite giving them another chance to fulfill my orders, their processing and shipping procedures are severely lacking. This level of service is unacceptable, and I demand an immediate refund for my order. It is unreasonable for me to have to deal with an insurance claim due to their operational inefficiencies.

  

  Business response

  01/07/2025

  Due to the holidays it was taking a little longer to respond to emails. Despite the delay, the customer reached out via email on 12/23 requesting to cancel the order. This would not have been possible as the order was shipped on 12/18 with an in transit update on 12/22. Since then the customer was given the discount code we were providing to customers that did not receive their orders prior to Christmas. The order has already been marked as delivered on 1/2. There is no further action needed. 

  Customer response

  01/08/2025

   
  Complaint: 22773505
  
  I am rejecting this response because: I provided documentation of the email string between their cs department and I.  This is very frustrating.  The tracking number they provided in the email shows label has been created.  I never received the shipment.  Also why would theyd a department state I could cancel my order on 12/21 if the order had already been shipped.  Im sorry. I am appalled by the way this company handled issues!  I never received a discount code!  They must have gotten this order mixed up with the many others with issues!   
  

  I want my refund for an order I did not receive! Ill dispute this euth my credit card company  

  
  Sincerely,
  
  ****** *******

  

  Business response

  01/09/2025

  The customer was provided again with the correct tracking number via email. ******************************************************************************************************; This tracking shows the order was marked as delivered on 1/2. If she still does not have the order, she can contact customer service for a reshipment or discount code for the amount paid. 

  Customer response

  01/20/2025

   
  Complaint: 22773505
  
  I am rejecting this response because:
  Again with all due respect.  I never received the order nor does the tracking reflect the tracking for the order thar was provided through the shipment process. 
  
  I have contacted CS numerous times to get this reshipped  and continue to get told they will contact me back. Nothung ever gets resolved.  We keep running in circles. Not sure why they cant just ship my order.  
  
  This is ridiculous 
  Lianne 
  Sincerely,
  
  ****** *******

  

  Business response

  01/21/2025

  The resolution we have offered since the beginning was a reshipment or a discount code. Unfortunately there are some items we are not able to reship. The customer can contact customer service to either receive a reshipment for the available items and a discount code for the unavailable items or they can receive a discount code for the entire order. Once she contacts us we can get her taken care of. 

• Initial Complaint

  12/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On November 28, 2024, at 3:01 pm MST, I made a $48.97 purchase through Grunt Style, Order #: ORDERwuoad241129060020178. Here is the tracking information I was also given on November 29, 2024: LXGYL2023519188CN. I emailed this address on December 29, 2024 ***************** Team **************** because it had been one month since I ordered and I still had not received my purchase. On December 30th, the tracker said my package was delivered. I emailed the same **************** email (because that is the only contact information I have) notifying them that I'd been home all day, and did not receive my package. There was nothing in my mailbox, at my front door, at the house anywhere, and I even checked my camera footage to be sure I didn't miss anything. I NEVER RECEIVED MY PACKAGE. The customer service team did nothing to assist me, and instead just stated that my package was delivered. I believe this email and this order is fraud.

  

  Business response

  01/02/2025

  Unfortunately based on the information provided, the customer did not purchase from ********************. It appears they have purchased with a fraudulent site posing as Grunt Style. We highly suggest the customer contact their bank and disputes the charges. 

• Initial Complaint

  12/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On December 12 I placed an online order containing 4 shirts that would be Christmas gifts for 4 different people. The website and emails sent from the company stated that orders purchased on or before December 16 would be here before Christmas. I received a confirmation of my order in my email immediately. On December 18 I reached out because I had no shipping update. The response came on the 19th stating I sincerely apologize for the delay with your order as this is not our usual standard. We typically process our orders within ***** business hours after the order has been placed. At this time your order information has been passed along to our fulfillment team to get this shipped as soon as possible. On December 23 I checked the tracking info. The order was still in **, with *** waiting for package. December 26 I sent another email because I still had not received the order. They sent me a sorry and a coupon for $17.76. I received the package on December 27. On December 30 I went to my local grunt style to return the shirts as I had to purchase different gifts for the people they were originally for. I was told that online returns must be completed online. I logged in to do so and it wants me to pay a $6 restock fee for each shirt. Had I known the shirts werent going to make it in time, I wouldnt have ordered them. I thought surely an order 4 days before the actual Christmas cut off would be here in time. I have tried to call the company. The phone line just rings and rings, no option to leave a message. I actually waited 10 minutes and 45 seconds before hanging up. My emails are constantly answered by different people, so no one knows the entire situation from the previous emails. The communication is awful. Their shipping policy states 3-4 days, yet it took ***************************************************************** the mail. This should be an easy, cost less return process, due to the errors being made from within the company and no fault of mine

  

  Business response

  12/31/2024

  The customer was issued a discount code for the delayed delivery. Since she does have the items, she would need to send them back to us to receive a refund. It is stated on our website that any orders sent back to us with Happy Returns would be charged a $6 restocking fee. It is up to the customer if they would like to keep the items or return them. There is no further action to be taken at this time. 

  Customer response

  01/02/2025

   
  Complaint: 22750402
  
  I am rejecting this response because:

  The code they gave me is to be used on a future purchase. I have no intentions on ever purchasing from this company again. I simply want to return the items that didnt make it to me in the timeframe that the company guaranteed. I would have NEVER ordered the items if I knew how long it would have taken to get to me. This delay forced me to go purchase other gifts for the recipients. The shirts made it to me 2 days AFTER Christmas. I have no use for them because they people I purchased them for live hours away from me. They should have let me cancel the order if they knew it wasnt going to make it. $6 a shirt is $24. In my original messages with the company I urged to them the importance of receiving my items before Christmas. It is incredibly unfair that they want me to pay their restocking fee on shirts that didnt make it in time due to THEIR delay. See attached email where the company states they are typically a *****hr shipping status but experiencing delays due to the holidays. Yet they still advertised that items ordered before Dec 16 would make it before Christmas. Sadly, mine did not make it. And the company wants me to give them more money for their mistake. Ridiculous. 
  
  Sincerely,
  
  ****** ******

  

  Business response

  01/03/2025

  The $6 restocking fee is per order not per item. This was stated on the website prior to the customer purchasing. The discount code provided was the the resolution provided for the delivery not arriving before Christmas. Since the customer does have the items in hand, there is no further action to be taken. 

• Initial Complaint

  12/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business has false advertising all over their website. They advertised that if I paid the extra $5 for expedited shipping that I would receive my items before Christmas. When looking online,My items will be here after Christmas. I then reached out to their customer service and asked for a refund since they had guaranteed before christmas delivery. They told me they would not issue a refund since my items would be delivered within THEIR allowed time frame for shipping. Which makes no sense because their timeframe was advertised before christmas. **************** would rather nickel and dime someone then just refund them with what they are owed. After asking around, i have 2 family members that pay for their membership and are supposed to get free expedited Shipping, never once have they received their items on time. Do not pay for expedited shipping through them. Because it is almost guaranteed, you will not get your items and they don't have the integrity to make it right or quit offering that service. Which is a shame considering what this company is supposed to stand for. If you read their responses to other people's complaints they are continuously being rude.

  

  Business response

  12/26/2024

  Unfortunately there were some delays getting orders shipped in a timely manor. The customer is welcome to use ******* on their next order placed by 3/31/2025. for $17.76 off. 

• Initial Complaint

  12/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I would like my money back and them to stop overselling and not fulfilling orders in a timely fashion. Last year they sold items, then weeks later sent an email that some items were not available. This year, delivery will be all after Christmas when ordered on 12/8. They send 3-5 emails a day to get you to order more and they cant fill the orders they have. I have presents and Christmas themed shirts that couldnt wear. Called and manager hung up on me when asked to have their supervisor call me when they come back in the office - today 12/23.

  

  Business response

  12/26/2024

  This customer did receive a refund for items that were unavailable. The rest of the order did ship. Ms. ***** did insist we reship the order over night. When she was informed we could not do this since her order was in transit she insisted on a refund. When she was also denied the refund since her order was already in transit. She informed us she would not send them back but instead file a dispute with her card so she would get the refund with out sending them back. The call was disconnected on our end since the customer would not stop yelling. Since she has not received her order prior to Christmas we can provide her with a discount code SORRY17. This is for $17.76 off the next order placed by 3/31/25. 

  Customer response

  01/04/2025

   
  Complaint: 22723974
  
  I am rejecting this response because:
  This company oversells and under delivers . They are poor communicators. When you call, they say its a high volume time. No kidding. Upstafff with holiday help. Only sell what you can deliver in a timely fashion.  If theres going to be a ridiculous delay, in one of the 3 emails you send me to buy more items from you, maybe say it will be a month for delivery. 
  When you check their shipping policy only talks about shipping time of the delivery service - not their month to package the item and get it to the shipping carrier.

  Last year I ordered items and 2 weeks later got an email that they were out of stock and cancelled order. I thought I would try this year as it was really early and had weeks. There were items listed as out of stock so I thought that I would surely have my items for my son that goes to college out of state.  His side of the tree was bare this year. Thanks for that. I called customer service and got a manager and asked her to overnight. I had gotten an email from Grunt Style  that said the items were on the way, even in fact, it was just a request for *** pickup. The items were still at GS.  I asked the manager to reship overnight. She said they cant because it already shipped. I told her they can contact *** or I can refuse the order.  The credit card - I have a charge on my bill for several hundred dollars and havent received merchandise. If course I can call and dispute it. Its not here.  I asked for her supervisor - she said she didnt have one. I said thats impossible as you arent a CEO or owner. Then she said they arent there. I asked for a phone number to call after the holiday. She said they dont have one. Am I supposed to believe they dont have phones?  I asked for an email address. She said no again. Then I asked her to take my information and have them call me. She said she couldnt. I said you can. She said she couldnt. I said you can, but wont. Then she hung up.
  Some of the items ordered are Christmas themed. They will be great in storage for next year. Well, maybe I wont have to store them as they seem to be not here yet so thats a relief. The other items need to get to ************ if they ever arrive and I dont think I should have to pay for that with it taking a month to get an order.

  This company has wonderful advertising. Relentless , endless emails to buy, buy, buy. But they dont deliver. Thats key to selling merch - you have to ship it. weeks to turn around a tee shirt and hoodie when it takes 5 minutes to make. Literally. Offering a discount to buy more isnt really the best resolution - seriously. Thats crazy. I would like things to arrive. 
   They have had a couple hundred of my dollars for weeks and I nothing to show for it.  My cash could have been earning interest or I could have ordered from ****** and gotten gifts the next day.  A disappointing Christmas for gifts to open- so thanks again for that.  
  

  They need to do better. I supported this company because they are vets. I hope they werent officers or made logistical or tactical decisions because we would lose the war. They cant even ship a tee shirt in a month. Disappointing and sad. 
  

  Have the year you deserve and earn. 

  
  **** *****

  

  Business response

  01/06/2025

  Ms. ***** contacted us again on Friday 1/3. She was given a discount code for $17.76. Her items are in transit. There is no further action. 

  Customer response

  01/08/2025

   
  Complaint: 22723974
  
  I am rejecting this response because:

   

  I still don't have my order. It's been a month. What do I want a discount code for? I have planted cotton and will harvest it, weave it by hand, and hand embroider a design faster than they can screen print and ship anything. 

  The logic of purchasing further items as making good for taking over a month to get an order drivered is exactly the root my complaint. They oversell and underdeliver. Their shipping policy started  nothing about taking a month to get here. Temu dors better getting here from ***** and they have a better customer service.

  Again, their leadership team is rehensible and greedy,  My items need to be shipped to another state now if they ever get here.  How is a discount code helpful with the situation they created???  

  This company basis their platform to support veterans. They should be embarrassed that they failed at the logistics of accomplishing filing and delivering an order and ashamed of how they are handing the notification that they didn't complete their mission.  I will not accept a discount code to use on a future purchase as an acceptable resolution. 

  
  **** *****

  

  Business response

  01/09/2025

  This order is currently in transit to Ms. ****** The last movement was 1/3/2025. If she does not receive this or see an update to the tracking by the end of the day tomorrow 1/10/2025 she can contact customer service for either a discount code for the amount paid or a reshipment of items. 

• Initial Complaint

  12/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On Sunday, December 15th, I went on Grunt Style to order a hoodie. I put the item in my cart, entered my shipping and billing addresses, and hit "Check out with venmo". I immediately received a message "Thank you for your order, your order is being shipped to **********, ********." For whatever reason, despite putting my CORRECT Elkton, MD address in twice, this order shipped to an address that I moved out of 3 years, 9 months and 3 days ago. I immediately emailed Grunt Style a couple times to no avail. I tried calling but their customer service is closed Sundays. I sent a ******** message. On Monday, December 16th, I attempted calling 5 separate times. The phone rang and rang, no voice mail, nothing. I had received an email Sunday evening that my item had a *** label prepared but it had not shipped. I was trying desperately to stop this order from shipping to that address in ********. I did not receive any communication till Monday at 4:15 pm from FB message; then 2 emails on Tuesday at 8:10 am - both emails were generic and told me I could return the item if I chose, so no one actually read my emails. I then received an email and a FB message later in the week that I could contact *** to reroute the package. I looked into that and actually only the SHIPPER can reroute. I offered Grunt Style options of please refunding my money or having it rerouted (I was planning to return it anyway after the horrible customer service). They told me once more that I could contact ***. The buyer cannot reroute a package according to *** rules. I looked into it. I would like my money $38.93 refunded to me immediately. This is beyond ridiculous - the lack of customer service is appalling and I will never purchase again. Please have them refund my money and file a formal complaint against this company.

  

  Business response

  12/23/2024

  Unfortunatey with venmo, ***** pay and ******, the shipping address will default to the address associated with that payment method. If the customer would like a refund, they would need to file a claim with Norton Protection. If the customer would like a reshipment we would need the correct shipping address. Once we have that we can get a reshipment created. 

  Customer response

  12/23/2024

   
  Complaint: 22717407
  
  I am rejecting this response because:

  This is untrue that the address defaults to my venmo address. I have lived at my address for almost 4 years and received mail from venmo  at my correct address numerous times. I believe this was an error on your processing side.

  I would prefer a refund because ultimately it saves me.the step of returning the item to you. 

  however if a reship is the only possible solution:

   

  *******************************************

  Elkton MD 21921

  
  Sincerely,
  
  ***** *******

  

  Business response

  12/30/2024

  As this is the customers first order with us, we would only have the information entered at the time the order was placed. There is no previous information our system could have pulled from. Ms. ******* can contact us for a reshipment, unfortunately the item she purchased is no longer available in a size 3XL. As for a refund, she is able to file a claim with Norton Package protection as she did purchase this with her order. 

  Customer response

  12/30/2024

   
  Better Business Bureau:
  
  Grunt Style may reship the same bourbon hoodie in size2XL which is available to

   

  *******************************************

  ***************

   

  i will await an email confirmation and look forward to that in next 24 hours.
  
  Sincerely,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩