Complaints
Customer Complaints Summary
- 39 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on February 10, 2025, after being told the item was in stock. However, it turned out that it was not available, so we cancelled the order on March 14, 2025. Since then, Ive been consistently requesting a refund, but have not yet received it.
Business Response
Date: 04/16/2025
Hi ******,
Thank you for your patience. We can absolutely provide a refund for the canceled order. If you could please provide a valid mailing address, we will issue and send a check out immediately.
We apologize for the inconvenience caused by the delay and truly appreciate your understanding.
Customer Answer
Date: 04/17/2025
Complaint: 23212329
I am rejecting this response because:Given that the order was canceled on 3/14 and it has now been over 30 days, we are requesting that the refund be issued back to our credit card rather than by check.
Frankly, its very disappointing that the only way to get any resolution is through filing a complaint with the Better Business Bureau, especially after being strung along by your customer service team during previous follow-up attempts.This experience has been frustrating and unacceptable.
We expect the refund to be processed to our original payment method without further delay.
Sincerely,
ShelbyBusiness Response
Date: 04/17/2025
Dear ******, a member of our team will be contacting you shortly via your email ****************************.Customer Answer
Date: 04/18/2025
Complaint: 23212329
Blastline response: Hello ******,Thank you for your patience. Unfortunately, due to timing restrictions with our payment processor, we are unable to process the refund to the original payment method.
However, we are happy to issue your refund through one of the following alternative methods:
Mailed Check Please provide a valid mailing address.
Zelle If preferred, let us know the email or phone number linked to your Zelle account.
ACH Transfer Please provide your banking details (account number and routing number).
Kindly reply with your preferred refund method and the corresponding information, and we will process your refund promptly.I am rejecting this response because:
A mailed check sent via certified mail with tracking is acceptable. Please proceed with this method without further delay.
The check should be sent to the following address:
************************
*********************************
************************Once the check has been mailed, provide the tracking number so we can monitor delivery.
We expect this to be completed promptly. Thank you.Sincerely,
******
Business Response
Date: 04/18/2025
Noted with thanks. A check will get mailed out within the week for the full refund amount. Thank you for your patience on this matter.Customer Answer
Date: 04/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order totaling $1,479.98 for product that I was told was readily available on 1/13/2025. I have reached out numerous times to the seller by chat, email, and phone with no updates. The order status has not changed.Business Response
Date: 04/15/2025
Hi *******,
Thank you for your continued patience.
We sincerely apologize for the delay in fulfilling your order totaling $1,479.98, originally placed on January 13, 2025. Unfortunately, we are still awaiting inventory from the manufacturer, which has caused unexpected delays beyond our control.
We understand this has been frustrating, especially given your previous attempts to get updates, and we truly regret the inconvenience caused.
At this point, we want to ensure youre not waiting any longer than youre comfortable with. Please let us know if you would prefer to cancel your order for a full refund. If so, kindly confirm the appropriate mailing address to process the refund properly.
We appreciate your understanding and are standing by for your instructions.Customer Answer
Date: 04/16/2025
Complaint: 23172382
I am rejecting this response because: I would like a refund to the original payment method.
Sincerely,
******* *****Business Response
Date: 04/16/2025
Hello *******,
Thank you for your patience. Unfortunately, we are unable to process the refund back to the original payment method due to timing restrictions with our payment processor.
However, we are happy to issue your refund through one of the following alternative methods:
Mailed Check Please provide a valid mailing address.
Zelle If preferred, let us know the email or phone number linked to your Zelle account.
ACH Transfer Please provide your banking details (account number and routing number).
Kindly reply with your preferred refund method and the corresponding information, and we will process your refund promptly.Initial Complaint
Date:04/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Placed an order online for some ***** Digi Mag Pressure Gages. It showed that the product was in stock. a Month went by and the customer service advised me the items would ship out middle of march . no update mid march came and went and nothing changes the status showed awaiting fulfillment. I did a chat on the web the person advised me the items would ship out this week and when I call no answer and the mailbox is full so I cannot even leave a message. I emailed asking the status and I have not received a response.Business Response
Date: 04/04/2025
Dear ********,
Thank you for reaching out to us. A member of our team will be contacting you shortly via the email you provided to assist you further.Customer Answer
Date: 04/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/23/2025 I ordered a whole house fan shutter. I was charged $172.64. I have not received the product. I have attempted to call but get a voicemail with a full mailbox. I have reached out by email with not response. I left a review on BBB on 3/13/2025. The company responded stating someone would reach out by email in 2 business days. This has not happened.Business Response
Date: 03/27/2025
Dear *******,
We sincerely apologize for the inconvenience you've experienced with your order. Unfortunately, the whole house fan shutter you purchased is currently unavailable for purchase. We understand how frustrating this situation is, and we deeply regret the lack of communication on our part.
We have processed a full refund of $172.64 to your original payment method. You should see the funds returned shortly, depending on your bank's processing time.
We truly appreciate your patience and understanding, and we are sorry for any frustration caused.Initial Complaint
Date:03/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed order and paid for two spray paint guns on January 16th. The items showed to be in stock. I have been repeatedly messaging and emailing with responses that they will be shipped in the next few days. I have tried calling and Blastline does not answer the phone. I have tried all the lines? I emailed them on March 8th threatening to file a report with the Better Business Bureau and received an email on March 10th that they would be sending a tracking number. I have not received a tracking number or the merchandise. Please we just want merchandise we ordered!Business Response
Date: 04/04/2025
Dear *******,
Thank you for reaching out to us, and we sincerely apologize for the ongoing delay with your order. After investigating the situation, we regret to inform you that the items you ordered are currently on backorder and unfortunately have been delayed.
We understand the frustration this has caused and truly appreciate your patience. We dont want you to wait any longer for an item that is not yet available, so we have issued a full refund of $1,091.98 for your purchase.
Customer Answer
Date: 04/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do wish that the business would have responded without having to contact BBB.
Sincerely,
******* *****Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made over 20 calls to you business yesterday 03/11/2025 and 10 today thus far on March 12, 2025 trying to get a response for items that was purchased on 1/23/2025 with an expected delivery date of 1/31/2025 which, is long past due!!! I have also sent emails asking for status of order and tracking information. This delay has thrown off our completion date of our project. We need a full refund of $505.12 back to our card immediate. We purchased from you a qty of 8 Trico ***** - 45 degree wand @ $60.99 each! The lack of response or customer service has just been a joke. I have called and even tried connecting to any of your other departments , **************** / Sales, Accounting, Shipping and the operator and you cant leave a message let alone get an answer on any of the lines/ mail boxes. You cant even leave a message! This is ridiculous. I have had to re order these parts form another vendor. I need a full refund back of $505.12Business Response
Date: 03/13/2025
Dear Tayetta,
Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience you've experienced with your order.
We have reviewed your situation, and we want to confirm that your refund of $505.12 has been processed in full. The refund has been issued back to the card used for the original purchase, and it should reflect in your account shortly, depending on your card provider's processing times.Once again, we apologize for the inconvenience, and we appreciate your patience.
Initial Complaint
Date:02/25/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction Date 10/02/2024, Price $137.62. Item: Legacy LCG2-01 Control gun for air operated grease pump, Z swivel. I have called several times and sent several emails requesting delivery of the ordered item. Most have been ignored. One email stated they would ship the first of January. I have requested either the item or a refund.Business Response
Date: 02/25/2025
Dear ****,
We apologize for the inconvenience you experienced regarding your order for the Legacy LCG2-01 Control Gun, placed on 10/02/2024. We understand your frustration with the delays and the lack of communication.
We want to inform you that a full refund of $137.62 has been processed. You should see the refunded amount reflected in your account within 3-5 business days, depending on your financial institution.
We sincerely apologize for the inconvenience caused and appreciate your patience throughout this matter.
Customer Answer
Date: 03/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance with this matter. The vendor, Blastline, has given me a full refund.
Thanks again,
**** D. ******
Sincerely,
**** ******Initial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased several ****** tools which showed as available 11/11/2024 Card was ran for $535.06 and no shipment sent.Spoke to one person towards end of 2024 and was informed parts on back order.Tried to follow up numerous times and no answer from any department *********** response from 1/9/2025 again said parts were on back order due to high demand.However, as of this time can't get through by phone and no chat response.Order shows:Order status:Awaiting fulfillment Order date:11th Nov 2024 Order total:$535.06 Payment method:Credit Card They have not responded to e-mails, messages left . . .Business Response
Date: 02/25/2025
Dear ***,
We sincerely apologize for the inconvenience and frustration caused by your recent experience with us. We understand your concern regarding the ****** tools ordered on 11/11/2024, and we truly regret the delays and communication issues you've encountered.
Please be informed that the items are currently on backorder due to high demand, which has impacted the fulfillment timeline. We understand how frustrating this can be, and we apologize for the lack of clear communication on this matter.
To resolve this, your order totaling $535.06 has been fully refunded. The refund should reflect on your credit card statement shortly, depending on your banks processing time.
We acknowledge that our lack of timely updates and difficulty in reaching us did not meet the standards of service we strive to provide. We are actively working to improve our communication channels to prevent such issues in the future.
We appreciate your patience and understanding throughout this process.Initial Complaint
Date:02/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a company order #**** for 2 ******* check valves on 1/1/2025. I received an order confirmation and an invoice showing that my credit card was charged for $587.13. I have been calling since 2/1/25 for an update and there is never an answer. I tried every number that the recorded message gives as an option when you call and every single number rings back to x-7000 (accounting, orders, customer services, etc.).I have e-mailed asking for updates on 2/2/25, 2/19/25 and 2/21/25 and of course no response.Business Response
Date: 02/24/2025
Hi *****, thank you for your message. A member of our team will be reaching out to you within the next 1-2 days.Customer Answer
Date: 02/25/2025
Complaint: 22980270
I am rejecting this response because: The company has never answered one phone call or e-mail, yet I am to believe they will contact me.
Sincerely,
***** *********Business Response
Date: 02/26/2025
Hi *****, please see attachment. A member of our team emailed you about a day ago.Customer Answer
Date: 02/27/2025
Complaint: 22980270
I am rejecting this response because: I have not been able to contact a human being at the company since 2/1/2025 nor have they bothered to respond to e-mails or send any updates pertaining to the order.I believe they are only responding because it is the BBB contacting them. Please refund the $587.13.
Sincerely,
***** *********Business Response
Date: 02/28/2025
Dear *****,
Please be informed that the items are currently on backorder due to high demand, which has impacted the fulfillment timeline. We understand how frustrating this can be, and we apologize for the lack of clear communication on this matter.
To resolve this, your order totaling $587.13 has been fully refunded. The refund should reflect on your credit card statement shortly, depending on your banks processing time.
We appreciate your patience and understanding throughout this process.
Customer Answer
Date: 03/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.A full refund of $587.13 was issued by the company on 2/28/25.
Sincerely,
***** *********Initial Complaint
Date:02/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction took place on 12/5/24 for $305.22. On 12/19/24 I asked for an update, they said it was being processed. On 1/23/25 I asked for an update, no response. On 1/31/25 I asked for a refund, no response. I called 4 different times to the ************, no answer. At this point I just want a refund.Business Response
Date: 02/12/2025
Dear *****,
Thank you for reaching out. We sincerely apologize for the inconvenience caused by the delay in processing your order. After reviewing your transaction, we regret to inform you that the manufacturer has experienced a backorder on the item you purchased.
As a result, we have issued a full refund for the amount of $305.22. You should expect to see the refund processed shortly if you have not already.
We truly appreciate your patience during this time and apologize for any frustration this has caused.Customer Answer
Date: 02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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