Complaints
Customer Complaints Summary
- 39 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with the company in November of 2024. My order status has not changed and still says awaiting fulfillment. I emailed the company on 2 separate occasions and have not received a reply. I have call the customer service number and when transferred to any department, I receive a voice mail that is full and not excepting any more messages. I just want my refund at this point. It is a lot of money to just let go.
Business Response
Date: 01/31/2025
Dear *******,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you've experienced with your order and the lack of response from our team.
After reviewing your order, we have refunded the full order value of $122.80 due to manufacturing delays. The refund should reflect in your account shortly, depending on your credit card's processing time.
We truly appreciate your patience and understanding, and we deeply regret any frustration caused by this delay.
Customer Answer
Date: 02/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:01/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction date 12-08-24 supposedly shipped 12-10-24 never received item and when tracking it shows label was created and never dropped off at ***** location I just want a refund it was a Christmas gift for my son and I ended up having to order from a different company!Business Response
Date: 01/29/2025
Dear ********,
We apologize for the inconvenience regarding your order. A full refund of $82.04 has been initiated, and you should see it processed soon. Please allow 3-5 business days for the refund to appear on your credit card.
Thank you for your understanding, and feel free to reach out if you need further assistance.Regards,
Blastline USA Inc.
Initial Complaint
Date:01/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dec 2nd I placed an order with amazon and Blastline was the third party seller, my item was listed as shipped but according to tracking, the label was created but the package was never dropped off. ****** says I need to contact the freight broker but they can't tell me who that is and there is no response from Blastline on who the person is in between them and ****** I feel this is a scam that they lists things and just hope people never find a way to get their money back or makes it so difficult that they give up and walk away.Business Response
Date: 01/28/2025
Dear *****,
Thank you for reaching out and bringing this matter to our attention. We understand your frustration and apologize for the inconvenience caused. A member of our team will be contacting you within the next ***** hours to assist you further and help resolve this issue as quickly as possible.
We appreciate your patience and understanding as we work to address your concerns.Initial Complaint
Date:01/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Dec 15, 2024 we purchased a quantity of three item #**LL2144 at $26.99 ea. We were charged $9.23 for shipping for a total order of $90.20 on order #SH289202 or order #**** and our card was billed.On Dec 17, 2024 we received an email update saying that our order had shipped and was provided a tracking number. As of Jan 17, 2025 there has been no delivery. When we check status of the package using the tracking number, we find that the number is bogus and *** says they still haven't taken possession of the package. Multiple (20+) attempts via phone as well as email requesting a refund have gone unanswered. We're pretty sure after seeing the 1/2 star rating and reading the reviews that this is a scam. With all of the data collected by the BBB and all of the complaints similar to ours, how is it that this business still rates a B+ with the BBB? That's kind of misleading at this point.Business Response
Date: 01/18/2025
Dear *****,
Thank you for reaching out to us. We sincerely apologize for the frustration youve experienced regarding your order. After reviewing the situation, we have processed a full refund of $90.20 for your order returned back to your credit card.
The delay in your shipment was due to a manufacturing delay, which unfortunately impacted the timely delivery of your order. We understand how disappointing it is when a package does not arrive as expected, and we are sorry for the lack of communication and the issues with tracking.
We also apologize for the difficulty you've had in trying to contact us. We are actively working to improve our customer support channels and response times to prevent this from happening in the future.Regards,
Blastline USA Inc.
Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 10/25/24 through Blastline USA's website for two gauges (Order #****). The website stated that the gauges were in stock and would ship out within 3 business days. My credit card was immediately charged $288.40 for the full cost of the gauges. I reached out to Blastline USA through their website on or around 11/8/24 requesting an update to my order, and I received a response on 11/11/24 stating that the order was already in process and that it was being expedited. I emailed them again on 11/14/24 requesting an update because it still had not shipped and I received a response on 11/15/24 stating that they would check on the order and get back with me on an updated ship date. I emailed them again on 11/26/24 requesting the order to be cancelled and issue me a refund. I received a response on 11/27/24 stating that the order had been canceled and I would be receiving an email notification once the refund was processed.I emailed them again on 12/27/24 inquiring about the refund because I never received an email and the credit was not posted back to my credit card. I received a response the same day stating that they would check on it and let me know. I emailed them again on 1/2/25 requesting an update on my refund and received a response on 1/3/25 stating that the "accounting team is currently awaiting confirmation of the cancellation from our production team before they can proceed with the refund". I emailed them again on 1/3/255 stating that I was very frustrated with waiting over 5 weeks for my refund to be processed and I told them that I would be filing a complaint with the BBB if I did not receive my refund by 1/7/25. I received a response that same day stating that my refund would be processed by 1/7/25. I still have not received my refund nor an email with an update.I thought I was safe in placing an order with this company because they had an A rating with the BBB, but I feel like I'm being scammed at this point. Please help!Business Response
Date: 01/09/2025
Dear *****,
Thank you for your patience. We want to confirm that we have refunded your order in full for the amount of $288.40. The refund has been processed, and you should see the credit reflected on your original payment method within 35 business days, depending on your bank or credit card provider.
We sincerely apologize for the delays and any inconvenience caused throughout this process. Please dont hesitate to reach out if you have any additional questions or need further assistance.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Regards,
Blastline USA Inc.
Initial Complaint
Date:01/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed the following order on 12/3/2024:Order #**** Ship To ******************************************************************************************************** DeWalt DW920K-2 Heavy-Duty 1/4" Cordless Two-Position Screwdriver Kit 90MDW920K-2 $108.99 USDQty: 2 $217.98 USD Subtotal:$217.98 USD Shipping:$13.43 USD Tax:$0.00 USD Grand total:$231.41 USD Payment Method:Credit Card Shipping ******************* Ground) for $13.43 USD I received the following confirmation:Order Information Description:Your Order From Blastline USA Inc. (****)Invoice Number **** ________________________________________Billing Information ***** ********* ******************************************************** ************************** ************** Shipping Information ***** ********* ******************************************************** ________________________________________Total:$231.41 (USD)Payment Information Date/Time:3-Dec-2024 13:33:00 CST Transaction *************** Payment Method:MasterCard xxxx9579 Transaction Type:Purchase Auth Code:00329P Merchant Contact Information Blastline USA Inc.Carol Stream, IL ***** US ********************************* A *** shipping label was created, but the devices have not been shipped.Business Response
Date: 01/13/2025
Hi *****, a member of our team will reach out to you via email to share more details.
Customer Answer
Date: 01/15/2025
Complaint: 22785614
I am rejecting this response because:I have not been contacted by the business as was indicated. Blastline has taken no action on this matter.
Sincerely,
***** *********Business Response
Date: 01/15/2025
Hi *****, a member of our team will reach out to you within the next ***** hours.Customer Answer
Date: 01/24/2025
Complaint: 22785614
I am rejecting this response because:
Previous messages have indicated that I would be contacted by someone from the company. That has not happened.
I do not consider this matter to be resolved. Blastline has been totally unresponsive.
Thanks for your help,
***** *********Business Response
Date: 01/27/2025
Hello *****, a member of our customer service team reached out to you via email four days ago. They will be following up with you again shortly.Customer Answer
Date: 02/01/2025
Complaint: 22785614
I am rejecting this response because:The refund promised in the attached email has not been received.
Sincerely,
***** *********Business Response
Date: 02/04/2025
Hi *****,
I wanted to apologize for any inconvenience caused, and let you know that your refund has been processed in full for the amount of $231.41. Please allow 3-5 business days for it to be reflected on your credit card.
If you have any questions or need further assistance, feel free to reach out.Regards,
Blastline USA Inc.
Customer Answer
Date: 02/12/2025
Complaint: 22785614
I am rejecting this response because:Blastline provided an email indicating that they had processed a refund to my account on 4 Feb. As of today (12 Feb) that refund has not been credited to my account.
Sincerely,
***** *********Business Response
Date: 02/14/2025
Dear *****, as promised, your refund was processed on February 4th, 2025. Please check the credit card you used for the refund. Support details are attached.Customer Answer
Date: 02/17/2025
Complaint: 22785614
I am rejecting this response because:The refund has not been posted to my account. A statement covering this period is not yet available, but the attached document contains screen shots of all account activity covering the period when the refund should have been posted.
An actual statement will not be posted until about March 9th.
Sincerely,
***** *********Business Response
Date: 02/18/2025
Hello, please see all refund details attached.Customer Answer
Date: 02/23/2025
Complaint: 22785614
I am rejecting this response because:I have checked the credit card account repeatedly. The refund has not been credited back to the account. I previously provided screen shots of the credit card account activity showing that the refund was not credited. As soon as the billing cycle has completed I will be able to provide a copy of the statement showing all account activity for the period when Blastlline says that the refund was completed. Something in the refund transaction was not completed.
Sincerely,
***** *********Business Response
Date: 02/25/2025
Hi *****, based on our records it was refunded on 2/4 and settled on 2/5. Please see attached screenshot. It also shows that it was refunded back to your Mastercard ending in 9579.Customer Answer
Date: 02/26/2025
Complaint: 22785614
I am rejecting this response because:The attached credit card statement ending 6 Feb 2025 shows that the refund was not processed 4 - 6 Feb.
The refund has not been credited back to the account as of today (26 Feb). Evidently something in the refund process was not completed correctly. The transaction was evidently not accepted by the bank.
Sincerely,
***** *********Business Response
Date: 02/28/2025
Hello *****, the statement you provided covers the period from 01/10 to 02/06. I recommend waiting until your next statement is issued, as the refund will likely appear on that upcoming statement.Initial Complaint
Date:01/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered two tools from Blastline USA. They charged me and never sent the tools. I sent two emails asking about status with no response. This is a scam. Please don't buy from Blastline USA.Business Response
Date: 01/07/2025
Dear ****,
Thank you for your order (#****). We wanted to let you know that your order is still awaiting fulfillment and is currently on backorder with the manufacturer. We expect it to be available by the end of the month.
Please let us know if you'd prefer to wait for the item or receive a refund of the purchase price, $117.39.
Thank you for your understanding, and we apologize for any inconvenience.Regards,
Blastline USA Inc.
Customer Answer
Date: 01/08/2025
Complaint: 22778054
I am rejecting this response because: you offered two options please refund my payment.
Sincerely,
**** *******Business Response
Date: 01/09/2025
Hello ****, confirming refund has been full initiated.Customer Answer
Date: 01/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1.)purchased on 11/12/2024 1xkuriyama ********* low temperature pvc suction hose 5.000"x100' @ $19.44 USD 2.)purchased shipping ***** ground @ $12.39 USD 3.)we never received items or a refund i email them and i get a response but its the same message customer service email from Cielo *. ****** at ****************************************** phone number 4.)order confirmation #****.Business Response
Date: 01/06/2025
Dear ********,
We regret to inform you that due to unforeseen circumstances, we are currently experiencing a delay in fulfilling your recent order. Unfortunately, the item(s) you requested are currently on backorder from our manufacturer.
We understand the inconvenience this may cause you and want to assure you that we are working diligently to resolve this issue as quickly as possible. However, in the meantime, we want to offer you a full refund for the purchase amount $31.83.
Your refund will be processed and credited back to the card on file within the next 5-7 business days. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.
If you have any questions or concerns regarding your refund or your order, please don't hesitate to contact our customer service team at **********************************************************************.
Thank you for your patience and continued support.
Sincerely,
Blastline USA Inc.Initial Complaint
Date:12/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered an item on 12-6 paid for next day shipping. Item was marked shipped the next day, but tracking still says "Tracking details will be available once package arrives at the shipping facility." 17 days later. This company doesn't answer phones, all mailboxes are full, and no one replies to emails. This company is a scam to the fullest. They should be full investigated.Business Response
Date: 12/26/2024
Dear *****
We regret to inform you that due to unforeseen circumstances, we are currently experiencing a delay in the full shipment of your recent order. Unfortunately, some item(s) you requested are currently on backorder from our manufacturer.
We understand the inconvenience this may cause you and want to assure you that we are working diligently to resolve this issue as quickly as possible. However, in the meantime, we want to offer you a full refund for the purchase amount $168.84.
Your refund will be processed and credited back to the card on file within the next 5-7 business days. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.
Thank you for your patience and continued support.
Sincerely,
Blastline USA Inc.Customer Answer
Date: 12/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:12/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 18th I placed an order for replacement parts for my frost proof yard hydrant. The items were shown as in stock and I was charged for 2 days shipping. When my order was still awaiting fulfillment 2 days later, I requested that it be cancelled and my money refunded. I was assured by the company that the order would be cancelled and a refund issued. A week later on November 27th I contacted the company again as my order still said "awaiting fulfillment" and I had not been refunded. On December 2nd the company responded that they were following up on the cancellation request. On December 15th my order status still said "awaiting fulfillment" and I still had not received a refund. I contacted the company again and was told that "the request is now on process and the order must be cancelled before a refund can be issued" I was also advised once again to keep an eye out for an email stating that the refund was issued. It is now December 23rd, more than a month after the initial request was made and my order page still says "Awaiting fulfillment" and I still have not received a refund.Business Response
Date: 12/26/2024
Dear *********,
We regret to inform you that due to unforeseen circumstances, we are currently experiencing a delay in fulfilling your recent order. Unfortunately, the item(s) you requested are currently on backorder from our manufacturer.
We understand the inconvenience this may cause you and want to assure you that we are working diligently to resolve this issue as quickly as possible. However, in the meantime, we want to offer you a full refund for the purchase amount $31.34.
Your refund will be processed and credited back to the card on file within the next 5-7 business days. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.
Thank you for your patience and continued support.
Sincerely,
Blastline USA Inc.Customer Answer
Date: 12/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However, it should be noted that it never should have taken a complaint to the BBB for this issue to be resolved. The company had ample opportunity to refund my money after the numerous emails directly with them over the past month. It is quite telling that what they could not seem to accomplish in a month when the BBB was not involved, they were suddenly able to rectify in 2 days once the BBB was involved. I am glad to have my money back, but would not in good conscience be able to recommend anyone do business with this company in the future.
Sincerely,
********* ******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.