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Business Profile

Internet Services

Pavlov Media, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Pavlov Media, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pavlov Media, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live on a college campus and this is the internet provider the complex has chosen. I have been living on campus for 3 going on 4 years and this internet provider is a joke. Every other month the internet goes down. It takes them days to send someone out. When you call customer service they basically give you the run around and a ticket number for your issues you are calling for. I have had to call them many times to resolve issues. This is just a terrible service to have and it’s really sad that college students have to use there services. I’ve done a ****** review as well for the giving them one star I wish I could have given them 0 stars. It doesn’t make sense why this issue keeps accruing the internet going down and never knowing when it will be back up. It’s a pain. Hopefully more ppl will complain about this sorry excuse of an internet provider.

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calling Pavlov Media for property Damages for 2 weeks they have been giving me the run around. they tell me someone will call me to fix the two broken sprinklers and the damaged lawn. I live in Texas and cant water my lawn due to this, Ive tried and it just floods the whole lawn. the Construction manager was supposed to call me yesterday and still hasnt then when i called them today same thing.

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Installation on 10/16/2024 after waiting over 2 mos after they cancelled on us. Our rep **** says he no longer works there. We were promised 2 months free by our rep. But we have been charged for one month already. Upon calling customer service says no record of the 2 months free. Also have not received the free 100$ gift card advertised on sign up ad.

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pavlov Media installed my internet cables over 8 weeks ago (July 23, 2024). I was told the cables would be buried within 4 to 6 weeks. I've called to follow up, and they do nothing about it. Most recently, I was told they were waiting on a permit from the City of Corinth to bury the lines. But other people in my neighborhood had their lines buried within a days of installation, so I don't believe that is the hold up. They just aren't burying the lines, and the lines stretch across my lawn and sidewalk, making it very difficulty to do my lawn care!

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On approximately may 25, Pavlov Media came to bury a fiber line in my yard and damaged my underground gutters. The workers tried to hide the damage by burying the work with dirt and filling my underground spout with dirt. The next rain was about 2 weeks later when I noticed how bad the damage was. I thought it was just cut but it’s bent and folded underground, allowing no water to escape, filling my downspouts and pouring over the 2nd story gutters, washing out my mulch. Pavlov has send me a bill for the work, which I am refusing to pay until someone calls me back about my property damage. I have called 5 times only to be told that nobody is available and they will call you back, which not a single person has. Now they are threatening to send me to collections but will not resolve my property damage. They are claiming that in their software it’s 2 different things and the bill has to be paid no matter what. I need to hold this money as leverage to have someone call me back and they can assess my property damage. It feels like they are threatening to send me to collections to make the problem go away and I’ll never hear from anyone again. It SHOULD NOT be this hard to have someone do the right thing and fix the property they destroyed. I’m asking you to intervene because I am getting nowhere and they staff I do talk to when I call just threatens to send me to collections. When they take care of the damage I will gladly pay the invoice but they don’t want to hear that First 3 pictures are what I could see the day the damage was done. Last picture is from today, which shows the gutter completely twisted underground.

    • Initial Complaint

      Date:05/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since Mid-April of 2023 to now, 5/14/23, and continuing to expect problems in the future. They never respond to customers. The wifi is consistently horrible and when questioned about it I am told it is the "legacy providers who own the copper and fibers in the ground" that are to blame. Not only that, but when I tried to contact their VP (*** **********) after he provided me with his information I was left with no response to about 4 messages over the course of 3 weeks. Further, when I left a voicemail for *** demanding a response he claimed I was "threatening" him and said he would pass it along to his "legal department." Poor customer service is one thing, but legitimately threatening customers with legal actions that have no ground is a completely different thing. *** and this company need to be sanctioned. This is out of control and they should not be able to practice business in this way. Consumers need to be protected.

    • Initial Complaint

      Date:01/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The wifi always shuts off, they fine to fix it but it still doesn’t work

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay for my son's rent where pavlov media provides the internet service in the past 6 months it's been out at least two months this is in a university and they need the Wi-Fi for classes. Constant attempts for resolutions have no consequence terrible service.

    • Initial Complaint

      Date:12/06/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every single night, and occasionally some times during the day, their internet service is borderline unusable. I live at an apartment complex and consistently have to deal with very high ping with my internet. I play esports for my college and cannot play in tournaments that would give myself and my teammates monetary gain because the internet is unreliable. Every night, I have to play with a ping ranging anywhere from in the 60s if I’m lucky, to over 600. This makes my gaming impossible. I have called them numerous times and they continue to tell me they’re sorry and they’re looking into a fix. This is my second year here. For the price I pay to live at my complex, an ISP this unreliable is inexcusable.

    • Initial Complaint

      Date:12/02/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unable to access wifi service while roommate in same building and room can.

    Pavlov Media, Inc. is NOT a BBB Accredited Business.

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