Business ProfileforIberia Airlines of Spain

Iberia changed two of our paid $99 XL seats row 14 seats to regular seats. They moved my 12-year-old son - so that he was sitting BY HIMSELF with strangers in the back of the plane in row 45. When I asked them to change it back they said another passenger already paid for my son's XL seat and they could not move that male passenger. My 14-year-old daughter was left sitting between two male strangers on a 7-hour night flight. She was extremely uncomfortable. IBERIA is awful and does not care about its passengers or the well-being of children. I do not understand why someone should pay for a seat and IBERIA can switch you and do whatever they heck they want. They should not be able to get away with this!! This is honestly disgusting that they can double book seats and move people around. Please do an audit of this company and their customer satisfaction. They are truly awful and could honestly care less about it. I have called FIVE times to complain about my seats and I "mysteriously" get DISCONNECTED. Do yourself a favor and do not book with IBERIA.