Business ProfileforUnited Airlines, Inc.

I had a flight scheduled for July 13, 2024 leaving ************************************ Airport in *******, *****. On July 8, 2024 Hurricane ***** directly hit my residence leaving me without transportation, utilities, food, and other basic human needs. Only July 10, I contacted United Airlines to inform them that I was unable to make my flight for the above reasons. I spoke to a kind gentleman who processed my request for refund and was apologetic for my situation. On July 15, 2024, I realized that I had not received a refund and contacted United Airlines once again. The agent was apologetic and informed me that I had received a travel voucher or credit in lieu of a refund. I informed her that when I spoke to the previous agent on July 10, 2024 that I chose a refund and not a credit. She informed me that I would need to call back on July 16, 2024. I called United Airlines on July 16, 2024 and the agent was again deeply sorry, but could not process a refund due to policies beyond his control. He stated that my flight was not cancelled and it's not the fault of United Airlines. I was affected by Hurricane ***** and was not able to safely make my flight. United Airlines seemed to not consider my safety when trying to make my flight. I am seeking a refund to my United Airlines credit card, due to circumstances beyond my control. I am seeking that United Airlines to waive any policies that prevent me from receiving this refund as it was unsafe for me to travel and leave my residence. I ask that United Airlines understand that I will continue to be a United Airlines customer and will hold them high regard for honoring my request.