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Business Profile

Assisted Living Facilities

Senior Lifestyle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assisted Living Facilities.

Complaints

This profile includes complaints for Senior Lifestyle's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Senior Lifestyle has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Senior Lifestyle

      303 E Wacker Dr Ste 2400 Chicago, IL 60601-7800

    • Senior Lifestyle

      303 E Wacker Dr Fl 24 Chicago, IL 60601-5212

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother, ***** ********, was a resident of *************** from Jan '24 through July 5, 2024. I gave notice (as POA agent) 7/3/24 to ***** at *************** that my mom would be moving out on July 5. We paid for the month of July (July 11, 2024 - $4015 paid). A 14 day notice is required for moving out, so we are responsible for payment for July 1-July 17. I have contacted Lake ***** 6 times from July 8 through today, Sept 10, trying to get an answer as to when the refund for the half month of July will post. No one will call me back. Even if a full month is necessary to process the refund - it should have been refunded 9/1/24. So far, no word from them. I have tried to resolve this and am getting no where. My mother is owed significant money. I would like a refund (a FULL refund for the month, due to the obfuscation that has taken place). From her checking account: 07/11/***** SEN *** 5127 DEBITS 226 ********, *****$4,015.00. 

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