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Complaint Details
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Initial Complaint
06/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My bank card no longer works when my dentiist processes it. It worked for this same dentist for the last 10 years, and now it does not. It is humiliating because the refusal makes me look bad to my dentist. And it has nothing to do with insufficient funds. But what is it, then?
Business response
06/10/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. An email was sent to *************************** on June 10, 2024 addressing their concerns. We are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
06/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My minor child received gift cards from a program he was in. The gift cards were fully used. I had to return a defective item and a refund was issued to the card. When I attempted to use the card, it was denied. I tried to login online to check it and couldn't. I called and was told it would be escalated and a check issued for any balances. I haven't heard back. I called May 31 and spoke with ***** who said he couldn't help me as he would need to speak with my child. When I called my child over to the phone, he hung up. I called back and he spoke directly to my son, stated my son couldn't give me permission to speak on his behalf and when he was advised again that my child was a minor, he said he couldn't help him over the phone and hung up. I just want the balance mailed to me as promised.Business response
06/17/2024
We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A letter was sent to ********************************* on June 17, ********************************************* the complaint. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
06/17/2024
Complaint: 21787918
I am rejecting this responseInitial Complaint
05/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Shadiest bank I've ever been associated with. Did not receive a bill in April ( I pay my balance in full every month by check). Get a bill in May with $31.97 in late fees and interest. I simply call to get the fees removed- even if it were MY fault, every bank I've ever seen removes them as a one-time courtesy. I get an off-shore agent who barely speaks english, has no authority, doesn't sound like he knows what he's doing. Asks for my email, tells me "i'll be contacted". 5 minutes later I get an email telling me "I can't be authenticated, and I have to go to a notary!". Ridiculous.I call back and get "******" who refuses to transfer me to a supervisor, asks me a couple of stupid questions, and it goes nowhere. Most inept, disgusting nonsense I've encountered from a credit card processer.Credit card #******************* exp 07/26Business response
06/12/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on June 12, 2024, addressing their concerns. Please allow time for delay time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
06/12/2024
Complaint: 21787664
I am rejecting this response because: more uselessness from BMO.Received a voicemail from "***", stating- "this message is for ********************* (?)..... my callback # is ************", which is not a "callback" number- it connect the customer to the same useless, offshore call center were you speak to no one. Still no resolution.
Sincerely,
*******************************Business response
06/17/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. the Bank mailed our response letter to the customer on June 12, 2024 addressing the customer's concerns. The Bank considers the matter closed. Thank you for taking the time to bring this matter to our attention.Initial Complaint
05/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I tried to deposit $600 into the *** at *** in ********** CA on Friday May 3rd. The machine after making a few strange noises gave me back $80 and did not credit my account $520. I immediately called them and filled a report then later in the day went into the bank who assured me the complaint had been filled. They also explained that the *** was locked to them and was emptied by a company on Tuesdays so they could do nothing.After returning from vacation having heard nothing from them I called again May 23rd only to be told that there was no record of my dispute asking for a case number, none had been given to me on my initial call. I went through the entire process again getting case number D *********** and being told I would get notification early this week on the status. It is now Friday May 31st and I have heard nothing. I called them again and was told that it was still under review with no time given on a resoloution.Could you please help me get my $520 dollars back from them.Thank you.Business response
06/06/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. An email was sent to *************************** on June 6, 2024 addressing their concerns. We are not posting a summary of the correspondence in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
05/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am so deeply disappointed by BMO service today after 3 phone calls. I initially called to find out my new CD rate since my old one matured. The rep took too long to verify my account and I had to hang up due to a meeting. Then I called again and the rep talked to me for a few minutes and went totally silent for no reason. I was so fed up and called to again and asked to talk to a manager. I talked to *************************** and he has such a nasty manner. He is NOT helpful at all. He sounded so depressed like a robot and kept repeating "you have to show your ID to verify yourself". He sounded angry when I asked his name. Now my online account is blocked.This is the worst experience I have ever had with banks. BMO is the worst so far.Business response
06/11/2024
We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. A letter was sent to ************* on June 11, 2024, addressing the concerns brought forth in the complaint. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
06/13/2024
Complaint: 21786386
I am rejecting this response because: it is so rude for BMO rep to lock my account after I complain about the service. They do not give me another chance to verify my account with 3 phone calls.
Sincerely,
*************Business response
06/13/2024
A letter was sent to ************* on June 11, 2024 after multiple unsuccessful attempts to contact him via phone, as well as email to address his concerns. We ask that the customer allow sufficient time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the response in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
05/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have tried to contact this business to appeal recent dispute denials, as I have the right to appeal, but this business has been unresponsive. I have repeatedly emailed *********************** the attached document packet and also sent via **** mail the same packet. I mailed it to 4 different mailing address. Both in April and May 7, but they have not appealed my disputes, & have been unresponsive. I am filing this FIRST complaint here related to this appeal matter in the hopes that this will be escalated to BMO management and they will make sure my disputes are appealed.They erroneously erred in denying the disputes, and I have tried all possible contact methods to provide them the attached packet, but with no acknowledgement of appeals being filed.Please forward this to the business for resolutionBusiness response
06/03/2024
We are in receipt of the complaint for the above referenced customer. The Bank has previously responded to this matter on several occasion. The Bank sent a letter to the customer on May 24, 2024 and has sent another letter to this customer on June 3, 2024, addressing the concerns. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. As the concerns have been addressed on several occasions, the Bank considers the matter closed.Initial Complaint
05/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
There were two business checks deposited into my business account on 5/17 in the amount of ****** per check through mobile banking which is a feature that is offered through the bank. The checks that were deposited were also business checks that were drawn from another BMO account. The funds totaling ******** was immediately taken out the account of the company that rote the checks and that verified the information several times and I still have no resolution. There was also a Zelle payment in the amount of ****** that I do not have access to as well.Business response
06/03/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on June 3, 2024, addressing their concerns. Please allow time for delay time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 5/14/24 i made a fraud claim with BMO Harris Bank as a result of my interactions with a con artist veterinarian in my area. She the veterinarian has since promised to return the entire $525 in question for which she did nothing but talk to me over the phone within 5 to 7 days. It has been that. No money returned. I did get confirmation that BMO started a claim for me #D2024-599189. However, when i try to call for status i am abruptly told that i must go into a branch office. There are no branch offices in ********. When i call again, they hang up on me. Documentation of conversations with veterinarian attached.Business response
06/12/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on June 12, 2024, addressing their concerns. Please allow time for delay time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
06/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
05/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I filed a fraud claim with BMO on or around 4/5/24 for charges stemming from a move with Two Men and a Truck. Not only did one of their employees sexually assault me ( police report) but i paid for unpacking and i have photos proving this wasn't done. BMO reversed half of the expenses to my account with no communication or explanation whatsoever although i called no less than ten to twelve times to find out what was going on. I had to call and make a second claim for the remainder of the charges on 5/2/24 to which i did get written confirmation that i did so HOWEVER.....the second this happened, my account was debited the original half of my claim throwing me into the red for *****. Obviously, this ****** them off. When i tried calling to appeal the decision, i was told to go to a branch location which there is none in ******** i just moved here. They are extremely rude and never once communicated with me regarding my claim. Never. I am a 56 year old disabled woman and i now have no way of paying my bills, feeding my DOGS or myself or going to see a doctor or putting gas in my car. They have left me destitute and i think they like it.Business response
06/12/2024
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter to the customer was placed in the mail on June 12, 2024, addressing their concerns. Please allow time for delay time for mail delivery. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently signed up with a BMO account! I have run into non-stop issues with the technical sides. I initially connected my ***** Fargo account with my BMO account and initiated a transfer of $7,500 between my ***** Fargo and BMO account. I set up a transfer of $7,500 from my ***** Fargo account into my BMO account. On May 24, 2024 I received an e-mail notification from BMO informing me that my transfer has been complete! However, the money has NOT been placed into my BMO account! And, the money has NOT been deducted from my ***** Fargo account!And so, I logged into my BMO account on May 26 and May 27 and click the Cancel Transfer button option NUMEROUS times, but to no avail. The cancel transfer option would not go through!BMO Checking Account #: **********Business response
05/30/2024
We received the complaint for the above referenced customer.We welcome the opportunity to respond to our customers inquiry. The Bank responded to our customer via written response to the ************************************ (CFPB) dated May 30, 2024. In the interest of protecting our customers confidentiality, we will not be posting the outcome of our review.Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
05/31/2024
Complaint: 21766275
I am rejecting this response because:It doesn't make mentioned of a resolve.
Sincerely,
***********************Business response
05/31/2024
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent May 30, 2024, addressing the concerns brought up in the complaint. Please allow up to seven days for receipt.
In addition, we received a similar complaint directed to the ***** The bank has provided the response to the **** portal on May 30, 2024. Please allow up to seven days for receipt. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. We consider this matter closed. Thank you for taking the time to bring this matter to our attention.
Customer response
05/31/2024
Complaint: 21766275
I am rejecting this response because:Nope!
Sincerely,
***********************Business response
06/03/2024
The Bank stands by its position and response. The Bank now considers your claim to be closed.
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Customer Complaints Summary
1,345 total complaints in the last 3 years.
559 complaints closed in the last 12 months.