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Complaint Details
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Initial Complaint
07/11/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
BMO Harris offered bonus points for opening a Business Credit card. I opened a card and met the reqirement to earn the bonus of 35,000 points, The card was opened in 2021 and within 3 months the necessary purchase was met to earn the points. It is now July and I still did not receive my points. I called BMO harris many times and also sent an email. Despite many calls I was told I have to go to the bank to "verify my identity" even after passing my verification questions by phone. I went to the bank and the VP Jennifer Galek in the Mesa ( SOuthern Ave ) branch took a lot of her time to help me. No wonder this VP can no longer do her real responsibilities. We were switched from customer service to "rewards" and I still needed to be verified EVEN after I went in person at the branch. After almost an hour of verification by phone, the Reward agent said, I have to go back to customer service to ask why my points were not credited and said I may have to be verified again.
Business response
07/21/2021
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customer’s inquiry. A letter was sent to the customer on July 21, 2021 addressing the concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
07/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a letter from BMO Harris stating that I had to contact them by a certain date if I don’t want my balance in my account escheated to the state. Upon receipt of the letter I immediately contacted them which was well between the due date but it looked like they already closed my account and took my money away. I spoke with more than 4 representatives and 3 supervisors, all of which promised that they submitted a ticket to the department that handled the matter and have the money sent to me. It’s been a few months and still I have not received my money.Business response
07/13/2021
We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customer’s inquiry. An email was sent to Anna Tan on July 8, 2021 addressing her concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents of the response in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
07/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I opened an account at BMO Harris on March 25th for the $400 incentive promo. The stipulation for qualifications stated to have 7500$ in direct deposits within 90 days as well as the type of account you have on Day 90, which must be the Premier account On June 14th, I upgraded to the Premier account. on Day 90, June 25th, I qualified for the incentive. On June 28th, I was only paid $200Business response
07/13/2021
We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customer’s inquiry. The Bank phoned Mr. **** on July 9 and addressed his concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents of the response in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
07/14/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 15631031, and find that this resolution is satisfactory to me.
Sincerely,
Karl ****Initial Complaint
07/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
this problem occured in last 3 months. may 17, june 30, july 2 and july 6. They charged me 36 dolar for each time total 144 dolar. problem is overdraft. I called them many times and I said I dont want overdrawn account they said you have to use. in same day I deposited money to my account but after a minutes they charged me again. I called them after july 2 and I said close it my account. They said okay we will send you e mail. I didnt get any e mail and they didnt close my account and after that charged me for another 36 dolar in july 6. IM working for 10 dolar per hour and this company stole this money which I have to work for 10 hoour in day. I want my money back. this is a scam bank!Business response
07/19/2021
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A call was attempted, and an email was sent on July 19, 2021 to Mr. Ozdemir, addressing his concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
07/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We have 700.00 dollars paid each month electronically to BMO Harris for our car payment. We have been doing this since Nov 2019. We received a letter of delinquency on June 29th 2021. We contacted BMO and they stated we needed to prove to them that the money was deducted from our bank account. I faxed them the information they requested. They gave me a case ID # 20210629100221) I received another (2nd) notice of delinquency today ( July 6th) Once again I called them, and told them the information was faxed to them on June 29th. They stated that they don't have a fax number in which I was given and asked me to email them the information today ( I did email it to the email address [email protected]). Even after I did that we received yet another robo call to call the asap. We did and they were unaware of all that we have already done. She was transferring us and the call was ended. We never called back. We feel harrassed at this point with all the robo calls and letters.Business response
07/14/2021
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customer’s inquiry. A call was placed on July 9, 2021 to Ms. *******, addressing her concerns. In the interest of protecting our customer’s confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
07/20/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 15627071, and find that this resolution is satisfactory to me.
Sincerely,
Audrey *******
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Customer Complaints Summary
1,345 total complaints in the last 3 years.
559 complaints closed in the last 12 months.