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Complaint Details
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Initial Complaint
09/25/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Harris did a cancellation if debit from a loan that was opened over 15 years ago and then decided to do this 12/31/2019 now the *** is saying I owe money and I never received a ****-C form because I havent used this bank for over 10 years! No one can help with this form that I now have to produce. Letter is dated 9/13/2021
Business response
10/07/2021
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent to the customer on October 7, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
09/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a letter from my bank *** Harris AKA Harris NA saying my daughters savings account has dormant and I have 3 weeks to submit address correction via **** or they money will be turned over to the state as unclaimed money. I checked my secure online messaging via the *** app where this account is listed and I have my other primary account which is used several times a month. They did not send me any notification of this issue. I called to talk to a representative. They said they had mailed me previous requests indicating the account had gone dormant but I had never received these. The support person and their manager informed me I had to mail my response despite the fact that the previous notifications had not been received. They said I could go to my local branch to confirm this gets resolved but it was closed. I do not want them to close the account and literally steal money from a 7 year old girl. I am sending the confirmation letter but have do not trust that it will arrive.Business response
10/01/2021
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was placed in the mail on October 1, 2021 to ****************, addressing his concerns. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Customer response
10/06/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
09/24/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Someone impersonate me at BMO harris bank in **********************. The teller who cashed a fraud check did not do there job. A person stole my ID came into branch pretending to be me and was able to cash a ****** check. I never had this amount in my account the cash should have never been issued. I have been calling all morning trying to contact the manager and no one has answered. I did file a police report. This company should not have let this happen. I also have alerts on my account for any money being taking out over a ******, I need to be notified. None of these steps were taken and someone committed fraud on my account, when this could have all been avoided. I have these alerts on my account so these things don't happen. Very upset and can't wait to switch banks. Whole family will be leaving due to lack of training there staff has and how someone could just hand out ******Business response
10/08/2021
We are in receipt of the complaint for the above referenced customer and we welcome the opportunity to respond to the customers inquiry. We have been in contact with ********************** and spoke with her this morning with an update on the resolution of her issue. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
09/22/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On Sept 7 2021 I deposited a check from FTB to BMO I changed my DD from My job to BMO. I then switched my SS from another bank to FTB . The SS wasnt Deposited to the correct account. After I realized the check wasnt going to clear . I went to BMO . To tell them Honest mistake . I never received funds from The 200 check I paid the Fees, The pay check from job 1 was DD into BMO on the 12Meanwhilr BMO closed account. I called daily to be refunded my Pay check . Out of the 9 people I spoke with Jasemin was the only person that was. Clear , Someone will be calling you to refund your $$ I dont know When . This Friday is another pay day. All I want is to be Refunding my ****** Thank uBusiness response
10/07/2021
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent to ************** on October 7, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
09/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
i put in for a loan through a loan company, they sent it to my bmo account, now iam negative, today is 9/22/2021, i have been trying to talk with the fraud dept.claim ****** and or a supervisor, the customer service person keep telling me i have to wait for a call back, the last time i called at 4pm emmanueel, a customer service person said ,i have to wait for a call back, i ask can i speak to a supervisor, or a claim, or fraud, he said they will call me back!!!! i ask,why i cannot speak with a supervisor, the only response i was giving was, wait for a call.This is unacceptable. i should have been able to at least speak with a suoervisor.Business response
09/24/2021
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A representative of the bank spoke with ***************************** on September 23, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
09/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
BMO Harris consistently charges overdraft fees and refuses to reverse even if the issue was corrected the same day. I am homeless and have no job. They are over-drafting me every day and I cannot close the account because I do not have funds to bring the account "in good standing" even though the overdraft charges are what keeps me in negative balance. They refuse to deny ACH charges if funds are not available (claiming it is a favor to the consumer), but then charge a $36.00 Overdraft Fee and $7.00 each day after. I requested multiple times to deny charges if there are no funds and they said I can only do that if I switch my account to one that costs $5.00/mo. I cannot afford this. Why are charges being allowed to go through (even if fraudulent) and why am I being charged overdraft when I pleaded on the phone I cannot afford this.Every day my account is being debited money that I don't have and BMO Harris is refusing to acknowledge that they are literally destroying my life.Business response
09/27/2021
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. On September 24, 2021, ************ visited a branch to resolve her concerns. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
09/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
After I was notified about an overdraft and immediately putting funds in to rectify the charge I was charged a fee. After speaking with them on multiple occasions explaining this the best they would offer me was half off the fee. They continued to charge my account additional fees ending in a total of 70 dollars.Business response
09/15/2021
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was placed in the mail on September 15, 2021 to ******************, addressing her concerns. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
09/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
FOR THE LAST YEAR, I HAVE REQUESTED A COPY OF MY TRUST/DEED/TITLE FOR TWO MEXICAN MORTGAGES I HAVE WITH THEM LAST 4 LOAN DIGITS **** AND ****. I HAVE MADE AT LEAST 6 REQUEST. NOT A SINGLE DOCUMENT ARRIVES AT MY **************************************************************. MY GUESS IS THE COPY PEOPLE DO NOT LIKE WORKING WITH MORTGAGE. I CAN SEE WHY, JUST TODAY 9/8/2021 I MADE A 7TH REQUEST FOR A COMPLETE COPY OF LOAN FILE ****. THE *** HELPING ME, (********) GIT real attitude with me, because she recognized my name. I have called them way to many times. I know my loan numbers now, without looking. Please send this complaint to the ** of Client Relations. I am very disappointed in how they treat me.Business response
09/14/2021
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent to the customer on September 14, ******************************* the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
09/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Ive been contacting BMO for the past month. Theres been an issue with merchants withdrawals on my account, in which I never authorized. The most recent after replacing my **** card is 3 withdrawals on 8/30/2021. Resulting in my account being hit with insufficient funds fees totaling $107. The same merchants took it upon themselves to try aging to withdraw funds on 9/2/2021. I am expecting for more insufficient fund fees to be placed on my account because now as I make this complaint, my account is in the negative. Ive asked numerous of times for the overdraft protection to be removed from this account, but never any results.Business response
09/15/2021
We are in receipt of the complaint for the above referenced customer. We welcome the opportunity to respond to the customers inquiry. A letter was placed in the mail on September 15, 2021 to ********************, addressing his concerns. In the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.Initial Complaint
08/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I recently discovered that I have a hidden bank account with my bank, BMO Harris. This is an account I was not aware of and did not open, nor did I ever receive any emails, letters, calls, or notice of any kind that it existed. My bank. has been rolling-over charges from the credit card account that I am aware of, to this unknown account for 6 months now and I only found out because I started getting calls from the bank that I had gone over my $15,000 limit, which completely shocked me, considering I have been paying my credit card off every month. I feel this practice is very deceptive and unethical and now I'm in a situation where I have a huge **** facing me. I have attached a letter that contains full details of what is going on.Business response
09/10/2021
We are in receipt of the complaint for the above referenced customer and welcome the opportunity to respond to the customers inquiry. A letter was sent to the customer on September 10, ******************************** the interest of protecting our customers confidentiality, we are not posting the contents of the letter in this forum. Please let us know if we can assist further regarding this matter. Thank you for taking the time to bring this matter to our attention.
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Customer Complaints Summary
1,340 total complaints in the last 3 years.
546 complaints closed in the last 12 months.